Dispute Statement - Carpet Barn…read more This dispute concerns carpet installation services performed by Carpet Barn for my home in Odessa, Florida (Home #2). On February 9, 2026, my wife and I purchased a new home in New Port Richey, Florida (Home #1). We hired Carpet Barn in Tampa, Florida, to replace the carpet. Pat handled the sale. We selected a carpet that was in stock and specifically requested their best carpet pad, which Pat described as an 8 lb pad. The total price was $3,700, and the installation was completed without any issues. Because we were very satisfied with that experience, we later contacted Pat to carpet our home in Odessa, Florida (Home #2), which we were preparing to sell. We selected a less expensive carpet than we had installed in Home #1 but specifically requested the same 8 lb premium pad. Pat initially quoted $6,500. Since we wanted to delay the project while catching up on other expenses, my wife returned the carpet sample. During that visit, Pat offered to reduce the total price to $5,900, stating that business was slow. Before accepting the offer, I specifically confirmed that we would still receive the same premium 8 lb pad used in Home #1. Pat confirmed this multiple times. She also confirmed that the quoted price included all taxes and fees. Approximately one week later, after confirming again that the premium pad would be installed, I placed the order. Pat initially requested a $1,000 deposit, but later agreed to accept $500, which I paid by credit card. A few weeks later, Pat called to schedule installation. Before the installation, I again confirmed that the premium 8 lb pad would be installed, and she again assured me it would. After installation began, Pat informed me that Carpet Barn had incorrectly measured the house and was two rooms short of carpet. She stated that additional carpet had been ordered from the same dye lot and would be installed later at no additional charge. Despite the project being incomplete, she requested the remaining $5,400 balance, which I paid by credit card. The measurement error delayed the sale of my home. When I inspected the installation, I discovered numerous problems: The installation quality was significantly worse than the work performed at Home #1. The installers damaged multiple door casings and trim. Black handprints were left on freshly painted walls. Numerous carpet seams throughout the home were highly visible. Carpet had been unnecessarily pieced together in multiple areas. Most importantly, Carpet Barn installed a lower-quality carpet pad instead of the promised 8 lb premium pad. Because two rooms had not yet been completed, I was able to compare the installed padding with the new padding later installed in those rooms. The difference in thickness and feel was obvious. The pad installed throughout most of the home was not the premium 8 lb pad that I had repeatedly requested and been promised. I immediately contacted Pat and explained all of these concerns. She insisted the pad was the same, despite the obvious difference. I told her I believed this was a bait-and-switch because I had confirmed the premium pad multiple times before agreeing to the purchase. I also requested to speak with the owner on three separate occasions. Each time I was told he was unavailable, and although I requested return calls each time, the owner never contacted me. When the additional carpet finally arrived, different installers completed the remaining two rooms. Those installers used the premium pad that I had originally requested, and the difference was immediately noticeable. However, the carpet color in those rooms did not match the rest of the house, despite Pat stating it came from the same dye lot. The installers also stated they would not repair all of the visible seams because they were not being paid to do so. As a result, I was left with: Incorrect carpet padding throughout most of the home. Multiple visible carpet seams. Carpet patches in unnecessary locations. Color mismatch in the final two rooms. Damage to trim, door casings, and walls that required me to pay my painter for repairs. Delays affecting the sale of my home. In addition, despite repeated requests, Carpet Barn never provided signed work orders, signed invoices, or signed credit card receipts for either Home #1 or Home #2. My final attempt to resolve this matter directly with Carpet Barn was on June 1, 2026. Despite multiple requests, the owner never returned my calls or made any effort to resolve these issues. I am disputing these charges because Carpet Barn failed to provide the materials and workmanship that were promised. The installation was substandard, incorrect materials were used, my home was damaged during installation, the final carpet color did not match as promised, and Carpet Barn failed to resolve the matter despite repeated opportunities.

I got flooded by hurricane Helene. So I hired a contractor and they were the absolute worst I've…read moreever used. 2 week job turned into 8 weeks and even before they were done I fired them but they ordered the carpet for my bedrooms. They ordered from Carpet Barn and to that I say thank God for a business that communicates, shows up when they say they are, and does great work. Thanks to Michelle for good communication and to John and Shea. They did the job professionally and were clean. They were done within an hour and a half. More than I can say about the construction people. Thank you Carpet barn

My husband and I highly recommend Palm Harbor Flooring! Mike was on top of every detail in the…read moreprocess, from helping us decide on a flooring type, advising us on installation options, and overseeing the installation itself. They did a perfect installation job and exceeded our expectations.

3-19-2019 We are so delighted with the work done by this…read morecompany. I was surprised I didn't see more reviews onYelp. Jay and Mike the owners were very professional from start to finish. Their work was impeccable. I'm a contractor from Massachusetts and I know quality work. These guys were great! My wife and I would highly recommend this company.

After being told that this firm uses NON-English speaking installers , I requested that they have…read moreonly English speaking installers for my job. They told me to forget it. Guess I avoided a major problem. Just saying.

Checkpoint Flooring Team is amazing! They truly care about your purchase. They take the time to…read moreeducate you on what you are buying. The crew cleaned up after themselves daily. I would definitely recommend Checkpoint Flooring!

I appreciate the work that Zachary N Did and love the fact…read morethat they finished In the timely manner. The bathrooms came out great for my twins one boys bathroom and one girls bathroom..... I really love the floors

Zach.N was an awesome project manager and kept things moving throughout the bath remodel. The full…read moreteam was outstanding from bid to finish. Mitchell the plumber went above and beyond to work thru challenges. I recommend the services of CMK for any remodel or construction projects.

We are redoing our floors and someone recommended this place to us. I am so glad they did. Great…read moreservice, prices, and tile selection. I will recommend them to anyone looking for flooring services.

We don't usually leave reviews, but this experience was too frustrating to ignore…read more We started working with Joey at Flooring Master after closing on our home on June 20th. Since we were relocating from out of state, we wanted the flooring done before we arrived. We even had our realtor leave a lockbox so measurements could be taken in advance. We finalized the details and paid the deposit on June 26th -- then communication completely dropped off. No updates. No responses to follow-ups. Nothing. My husband finally drove down to Florida on July 7th to figure out what was going on -- only to find that demo had just started, two weeks later. Worse, the wrong areas were demoed, including our kitchen, hallway, and bathroom, which delayed work on our daughter's room. That alone made this experience extremely stressful for our family. Installation didn't begin until July 14th, and our furniture (already delayed and sitting in storage) was scheduled to arrive the 18th. Flooring was incomplete, and we were told if we delayed furniture again, they couldn't guarantee a future delivery date. We ended up picking up additional materials ourselves on July 21st, just to keep things moving. I had to call again on the 23rd to find out when they'd finish. They finally came on July 26th to complete the last room. The crew was friendly and the floors look nice now, but we had to ask them to reinstall all the doors and finish the master bathroom. The lack of communication throughout this entire process was unacceptable. We still have more rooms to do, but we will not be using Flooring Master again. We can't recommend them to anyone.

Holly helped me with my flooring selection process and I couldn't be happier with the results. I…read morewas very concerned about the stairs, they explained the difference between stairs bullnose and stair threads, the threads were more expensive but worth every penny! I already referred them to my neighborhood facebook page, the installer was punctual and knowledgeable!

The carpet there is so good, and the price is very reasonable. The service attitude is very nice…read more It is a very good place to do business.

Very expensive service installation job and results were not good. You get what you pay for so I…read moreexpected much better outcomes - carpet is rippled, edges are not tacked down, job took multiple days for 1 room, and the padding underneath is not evenly spread so there are lumps and open spots. Would not recommend.

A.F.A.B carpet is absolutely amazing, they took on and conquered such a project for our…read morecondominiums. They installed new and quality carpet in 15 of our buildings which is not an easy project to say the least the fully carpeted our interior hallways and staircases in less than a month. I loved working with them and they did everything up to standard and with great communication. I recommend them to everyone, everywhere in the tampa bay area.

Yeager Flooring did a phenomenal job on my kitchen floor. They were very reliable every step of the…read moreway. First, Jim came out when he said he would to look at my kitchen, and give me a quote. The quote was reasonable, so I accepted. Then his crew showed up the day he said they would, and work commenced. The first thing they did was lay down protective covering over my wood floors from my door to my kitchen, so the floors stayed protected the entire time. To say they found some issues with my existing kitchen floor is an understatement. It was a wreck; water damage, rotting wood, tile laid on top of vinyl flooring laid on top of terrazzo - yikes! Jim and his crew sent pictures of what they were discovering every step of the way, and were quick to reassure me it could all be repaired. In addition to pulling up the damaged flooring, they also replaced some drywall that had mold on it from the previous water damage. Once the tiling started, it went super quick. I love how meticulous the tile layer was; making sure tiles were equally spaced, making sure the new floor was level with existing floors, and finally, having the new thresholds match my existing pine floors. All in all they did a fantastic job, and I will definitely be using their services again on both my bathrooms.

Mr Yeager came out to my house to show me some LVP flooring to install thorough out my house and to…read moreinstall new tile on my fireplace and hearthstone 3 years ago. Cost 16k.This was a rental house that I wanted to remodel and sell. I signed the contract everything was included in the price. The crew was excellent.. Respectfull, worked hard and consistent. They also cleaned up. Was very pleased with the outcome of the installation of the floor.. A young man came out to install new tile on the fireplace. The workers that installed the LVP installed over were the hearthstone was to be. I notified Yeager he said it could be fixed. The young man complete the install of new tile on the fireplace it looks beautiful, he did a very good job. But did not install a hearthstone. That was the last I heard from Mr Yeager. This is all new to me I didn't have a clue who to choose to remodel a home. I went by word of mouth. While they were installing the floor I was getting billed for removal of the toilets so they could install the LVP. It confused me. I looked through the contact and saw it was included. This was corrected. I was called to pay for the tile for the fireplace that also was included in the contract. This was corrected. I had them come and look at the hall bathroom to remodel the quote was over my budget. That's the last I heard from them. I'm not sure when it started but I noticed in the TV room the floor was popping. I would shove it down and it would stay temporarily then pop up again. Also in the bedroom it was popping other rooms looked fine. As time went on it look like a wave in the TV room. I contacted Yeager but had a hard time getting our schedule together to have someone look at the floor. It's been over a year since I contacted them I believe. I still, at that time, had not had the floors inspected by them. In the intermittent I had to have the fireplace inspected before I sold the house. The inspector couldn't pass it because the hearthstone was never installed. I contacted Yeager explained my dilemma. Weeks later they sent out a young man I explained flooring was installed over the hearthstone I need to have a hearthstone installed to pass inspection. Per the inspector the company should know a hearthstone is required in Florida. I also showed the young man from Yeager the popping floors. For the next 3/4 months I was on a goose chase with this company. It took a lot of chasing to get them to install the hearthstone about 3/4 months. They sent a young man out to install hearthstone he did a beautiful job. However prior to the worker coming out Yeager quoted I believe 900$ to install the hearthstone. I paid I believe 1600$ to replace the tile, and hearthstone so I paid for it already. I wasn't going to pay for this mistake. I had to buy the tile with my own money 150$ to complete the hearthstone which all tile was to be included in the price in the original contract. I brought it just to get the job done. I am still having issues with the floor. The young man who installed the hearthstone fixed 1 panel only and said the floor is waving due to moisture, also nailed a piece of baseboard that was separated from the wall. And off he went. The baseboard molding is a whole new story. The painters had to glue all the baseboard molding in the kitchen and TV room it all separate. The inside of the house was painted about a year after install of the LVP floors. The baseboard molding didn't hold up. I contacted by text the young man I was working with about the fireplace and asked if the flooring was covered it needs to be fixed. This was 2 months ago. I've been ghosted. No response back. So, I'm pretty frustrated at this point. I can hire a company to fix it but I'll lose the warranty. I hope your experience with their service will be better than mine. No complaints about their installers they do good work. It's when you need repair or replacement of product that concerns me