Review for Floor & Decor; 2913 North Dale Mabry, Tampa We stopped in on Saturday not really sure what tile we wanted, and we were fortunate to meet Cara. She was outstanding from start to finish. Cara took the time to walk us through options, helped us narrow down our choices, and made sure we left with the perfect tile at a great price. After our first purchase we realized we needed three more boxes. We went back, and Cara happened to be there again. She made the process quick, easy, and just as smooth as the first visit. Cara is the best. Exceptional service, knowledgeable, and truly customer focused. Floor & Decor is lucky to have her. Highly recommended. read more

Hard to find someone to help you and issues with tiles that you would like to purchase being cracked

If you're renovating your bathroom look no further than Floor & Decor on Dale Mabry! Not only does this DIY super store provide everything you'll need for each step of the way, their team of experts will guide you in making the best selections. Floor & Decor has an endless supply of tiles to choose from. Every home decor style you can think of. I found the large displays the most helpful when choosing my new shower wall. The grout used on the displays is the best match, which made that an easy decision as well. The bathroom floor selections were very pretty but the one I loved at Lowe's went on sale. They have contractors for hire but if you or your PIC can lift heavy stuff and use a wet saw, you can save yourselves 8-10k. read more

I Just wanted to give a big shout out to the associates at this location. They go above and beyond every time I visit the store. I also find so many tiles here that I don't see anywhere else and can usually get a good deal on clearance items. Great prices, and fantastic selection! read more

The young lady that was trying to help us with tile was very incompetent. I had an estimate from Clearwater store and she was calculating way more tile then they calculated. I was not comfortable that she knew what she was doing. read more

I love this place. Looking at replacing the carpet in the house. Couldn't figure out if I wanted hardwood or tile. I love coming here and seeing all the different options. They have the absolute best prices by far from what I have seen. I came here when I switched out the carpet in my last house, and glad I can come back get the product I need from them again. I would recommend anyone here. read more

Benita was so helpful with my bathroom remodel. She was extremely knowledgeable and patient with me when selecting materials for my project. She is truly an asset to this company. read more

I purchased wood flooring for my upstairs hallway from Floor & Decor a couple of years ago. Recently decided to install the same flooring in my upstairs bedrooms. Unfortunately the exact color and grain was discontinued. The staff were friendly and worked hard helping me find something that would match. It was delivered within two days and installed the next day. It looks great! I also purchased 2x4' Italian porcelain for my office (it was on clearance). Not only did I save a bundle, it looks FABULOUS! Prices are very competitive and there is a large selection at varying price points. read more

I was at the Lutz store to get some supplies for my project, I had the great fortune to meet and be assisted by Frank. He provided excellent customer service well above and beyond what anyone could expect from a retail store, he guided me to the products that are needed and some fantastic tips and knowledge to make my project a success and well beyond our expectations. We love going to Floor and Decor not only for the wide variety of great products but for their knowledge and superior customer service. read more

Great place for tile or to get inspired for a home renovation. They also have an up to date website, and you can order online then pick up. They are located in the largish mini mall on the southeast corner of Dale Mabry and Columbus. There is a huge amount of parking available. I was just looking for inspiration, so I was happy that no one bothered me while I was walking around, but I'd probably be a little peeved if I was planning on purchasing something that day. I believe you can make an appointment online before you show up, if you want to make sure someone is there to help you with your purchase. Prices seemed very competitive compared to other tile places or big box stores. There's good variety too. And the sales are really great. read more

The manager was high and another 2 workers. Terrible place this not a place to go with your family they make it smell more like a bar or something. All 3 people that I encountered was high. The cashier was high too. Like how is this even possible? read more

The customer service team at this location is stellar. Shout out to Ricky and James for your help and professionalism. I would definitely recommend you visit this location for a great experience. The selection and value is unparalleled. read more

Store manager Brian Brooks was not helpful when one of the employees hit my car in their parking lot. They have video footage of the employee hitting the car but will not share it with me. One other employee "max" the warehouse manager attempted to scare my son off with threats of violence. This store and the employees are not professional or ethical Beware of this store and the employees. The manager acted very Hyper and has evidence to show the employee Rachel damage my vehicle and run away. If it was not for the witness' she would have gotten away with it read more

Wanted to thank Tevin S. in story#168 (Dale Mabry store in Tampa) for going above and beyond in helping me put together and complete my order! Excellent service and understanding of the product. He is management material! Phil in Tampa read more

This has become one of the worst stores. As a pro you would think they would care about getting your business, especially since their stores are all in direct competition with each other. Wesley Chapel store is better at accommodating contractors. read more

Walked around the entire wall tile section for a good 15 minutes not one person asked me if I needed help. I finally find something I might be interested in. I had to go walk to the counter where two workers were just standing there. I asked her about a tile I had to point across the way because she couldn't leave the counter to help and I said I can't seem to find that one and she said yeah we're probably out or it's discontinued. Needless to say I left. The only reason it's a three is a African American worker in orange vest greeted me on my way out. He was very nice wish I had gotten his name so you could have him train your other associates. read more

I went in and I had some idea for my bathroom remodel but the designer that was there helped me with the design and picking the products! Highly recommend!!! read more

Amazing service, Team member Isaiah was extremely helpful and stayed overtime to help out.

servicio horrible a las 7:30pm ya no te quieren atender los trabajadores incluyendo al gerente de la tienda

Thanks to iesha at Floor and Decor, Tampa!! She assisted us in choosing tile, vanity and additional supplies to finish our guest bathroom, keeping my budget in mind. Thanks for making it simple and easy!! read more

Fantastic service! Ask for Cira, she's fabulous. She simplifies the entire process and gives you your dream room makeover!

Extremely disappointed in the customer service of the company. I remodeled my bathroom and the shower tile was purchased there. Within a week the tile had large cracks throughout. I contacted the company and immediately started the claims process, I sent all required paperwork and photos that were requested. After weeks of calling and emailing for an updated I finally received a phone call that my claim was being escalated. I again patiently waited and received no response. I continued to reach and after another month I received an email that someone would come inspect my shower,and to please call to set a time. Since then which was three weeks ago, I have called and emailed every week with no response. In total I have been dealing with this claim with no resolution for 5 months. read more

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Terrible customer service at this store. I regularly shop at the Wesley Chapel location and am always impressed which makes me want to go back there. While at the Wesley Chapel location, I chose a tile for my backsplash work but they were out of stock but offered to order it for me at the Dale Mabry location so that I could pick up. It was later in the day and knowing that the store closes at 7, my wife called the Dale Mabry location saying that we could reach by 6:50 PM and to keep the order ready for pick up. We were told since it was a small order of 7 boxes, it would be ok as long as we reached before closing. After driving for around 45 mins, We reached at 6:50 PM for curbside pickup and waited, since the staff was actively loading a large order for another customer. We then noticed a board for mobile check-in and proceeded to do so at 6:55 PM. Once they serviced the other customer, one of the staff members walks up our car and tells us the store is closed!! Now I have friends who work in retail and I understand that last minute walk-ins are difficult which is why we called in advance so that our order could be kept ready for pick up. The staff member told us that the order was not picked and that they couldn't do it at 6:59 because it would be past their working hours and proceeded to shutter down. Although, I will be forced to make one more trip, I am pretty sure not to give any more of my business to this store. read more

This review is not about the store itself, but about a product they are selling. 6 year ago we bought tile called "Birch Forest Forest Gray I" for most of our house. Made in China, very well packaged, hardly any broken tiles. 4 years ago we bought more tile to finish another room in the house with the same flooring, now called "Birch Forest Gray III", same price. We expected some color variation which we were fine with. With a very long delay we just started working on the project. Big surprise when we opened the first package. The tile is now "Made in the USA", half the thickness and nearly half the tiles have little nicks on the rectified edge. Extremely disappointing. So the store is now selling an inferior product -albeit "Made in the USA" - for the same price (maybe at a higher profit?). Quality control for the the products sold in the store completely failed in this case. And it is sad to see that Made in China offers better quality than Made in the USA. read more

Today I went into floor and decor with an issue with my order, my previous experience with their customer service has not been good, however today that was all changed thanks to Jasmine she was amazing she listened to our problem and solved the issue quickly. I can't say enough good things about her customer service. If she hadn't been there today I probably would never go back. Thanks Jasmine in the dale mabry store for helping us today. To Floor and decor you need to hire more people like Jasmine and Jenny who put the customer first and are genuinely nice people to work with. Give that girl a promotion she knows how to handle people and problems and juggle multiple things at the same time. read more

Went to Floor & Decor, was meet by LEE GOODMAN, told him what we wanted to do and what we thought we needed, Lee, took the time to make recommendations of what he thought would be better for the results we were looking for... Dang I hate to say he was Right but his was,, we followed his expert advice and now have exactly what we had in mind. If you go to Floor & Decor ask for Lee Goodman he will listen to you and make recommendations that are spot on,,, the man knows what he is selling. read more

I've had an issue with the tile purchased and emailed them in one day about my problems. That very same day, I received a call back from Adam, who arranged for some tile boxes to fix my problem. read more

Eileen was a great help! Not only did she help me with my selection, but she called (and stayed on hold a long time with) the Wesley Chapel store to make sure I didn't waste a trip! read more

My wife were looking to redo our kitchen, dining room and laundry room. So after many recommendations we visited this store. Now mind you clueless for what we were looking for or what we needs but on a mission to spend money. We walked in and the place was huge! Great selection but still little much when you don't know where to start. That's when Sean stepped in! His customer service was the best we have had anywhere in a long time! Helped us out to the fullest of his abilities and was very knowledgeable! We ended up buying flooring and will come back for more when it is time. Thanks Sean for all the help you were great! read more

JP was the best. He really understood what I needed and made sure I received great service.

Bruce was the man! I had design appointment but the designer was not working for some reason, and Bruce went above and beyond for hours helping me pick out items for my bathroom. I actually Thank he did an amazing job designing to be honest! Thank you so much Bruce for all of your hard work! read more

5 stars for selection. The only problem is getting help..... we worked with one person when we first got there. Seemed in a hurry and said she was going to lunch after 5-10 minutes. After that plenty of people walking around but no one available and no one seems to know anything about anything. There was a girl that helped us in grout and she was probably the most helpful but in the help department I rate a one..... read more

I have visited this location 3 times. The first time just after opening was fine. The next time I was stalked, not assisted but trailed by an associate who seemed to think I was going to steal samples. Never was help offered, just sneaking behind me like a creep. Today, I was completely ignored by the staff who were not helping any other customers. After wandering and waiting 15 minutes today to ask one question before making a substantial purchase I decided to take my business elsewhere. Never again. read more

Excellent customer service! Drew was outstanding! Very knowledgeable young man, accurate, quick, to the point, very smart. What I thought would take hours was done in minutes. Phil was also helpful and his advice was realistic and honest. I appreciate their impecable customer service . I recommend this store if you plan to have the best service in the city, this is the place to be. Thank you again guys! Can't wait to post my new patio pics! read more

I absolutely love coming here. They have everything you need and so nicely organized. So many options,price points to choose from and knowledgeable staff makes my visits quick. I'm able to quickly pick out what I need for a remodel pretty quickly since everything is color coordinated and materials are all separated. I also love their idea center for when I'm in a pinch and need inspiration. read more

Floor & Decor - Next bathroom remodle - Kitchen & Bath Near Me - Tampa, Florida

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I want to send a shout out to assistant manager Laura at the Dale Mabry store. She took a significant amount of time helping me find the perfect tile that would coordinate well with the primary tile I had picked for my shower. She also walked me through potential installation problems I may have run into if she hadn't brought them to my attention. Then, when it came time to load up my truck, there were no associates available to help. She said "come on" and proceeded to help me load 15 or so cases of tile and 10 bags of thin set into my truck, despite having her own duties to perform. She was really incredible! I cannot praise Laura enough for her assistance! read more

My experience at floor & decor was great today with the help of Julian. He was incredibly knowledgeable and thorough. His assistance with design decisions and loading my selections into my vehicle was greatly appreciated. 10/10 service from Julian. read more

I'm rating your employees a 5 star. Your store is also a 5; but for this review its based on what I witnessed today. Went there today and the guy in the picture attached was a complete tool. Every single one of your employees addressed this muppet with respect and courtesy and tried to explain multiple times to him that they closed off two rows for safety reasons. They were moving tiles for another customer. They told him that they would be done in 10 minutes max multiple times and he proceeded to berate them. EVERY single person tried to calm this guy down and eventually when we was done he bought two boxes of tiles. Please make sure that all of your employees did nothing wrong and were ALL great people. If I could post the video I would. read more

Thank you so much Ray for all of your help at the Clearwater store I also appreciate Sandy's knowledge when checking out what an awesome store read more

If I could give zero stars I would. Everybody at this store is rude and incompetent. I will never buy anything from this store again. I've been waiting over a month for items and every time I call I get the run around. Ridiculous. Now they're claiming I picked up the item two days ago when I just got back in town this morning. This is beyond insane and ridiculous. I can't believe this! read more