Clean and quiet room. No complaints at all. Ridell at the front desk was friendly, professional,…read moreand helpful about the surrounding restaurants. I would definitely come back here. They do offer a complimentary breakfast.

The front desk staff are the only reason this gets 2 stars. While the Hiltons continue to build…read moretheir wealth, their chains of hotels have become a joke. I have traveled for work for over 15 years and I might as well stay at a best western or motel 6 if this is these are the conditions I have to pay for Jessyca and Jeane' were great. Both had exceptional personalities, great customer care, attentive, and just a pleasure to speak with. Too bad the hotel rooms dont reflect their "shine". Also, i'd like to bring attention to the Valet person (in the mornings). I do not remember his name, but he was a pleasure as well. Smiling face, warm greetings, remembers your face and offers local suggestions and advice; just a good guy to take care of your vehicle and help enjoy your trip. Lets talk Rooms; 223 to be exact. NObody, should ever stay in this room. For starters, you dont need a key as you can use the "dont disturb" placard on door handle to break in. The door latch works but the door LOCK doesnt. This door has already been broken into, as is apparent by it's appearance. Hotel maintenance is a joke nation wide, but this takes the cake. I've seen better at Holiday Inn Express'. As you open the door, the stale stench of cigarettes greets you, mixed with a vintage neutralizer smell. Ah yes, the luxuries at Hilton. The bathroom door is a "barn door" style (most reduculous addition to ANY hotel) which does not close because of a screw that the hanger comes into contact with. So, privacy is lost, but then again privacy is always lost with these silly doors (ready for this fad to disappear) that never seat close enough to the wall and surely never extend past the opening far enough. Next, I blindly sat some items on the nightstand. As my fingers released and my head turned to look towards the window, my ears were sang a song of everything breakdancing on the floor. I didn't spend anytime figuring out the degree of "slope" on the nightstand, but it doesnt sit at a 90° . In my pictures, the book is flush with the wall. Being me, I thought "lets see if we can fix this or at least remedy it a little bit. Behind me at this point is the corner chase lounge. I nudge the lounge over in an attempt to create some space and...... it falls over . Apparently house keeping or maintenance figured "just propping the 2 broken feet under would be suffice". Not a single screw "or care" were found . Now, this leads our story to the window blinds. As with most rooms they are partially down. Grabbing the chain and giving a gentle yet firm tug, nothing. Maybe I grabbed the wrong chain, so I grab the 2nd chain, pull, and nothing. Glancing up i determine either chain should be causing something to happen. I regrip the chain and pull with angst and finally, it gives. Looking down to reposition my feet i see the A/C units power supply tucked behind the baseboard; another great motel vibe. We'll jump into the next morning for breakfast. As a recovering Cancer patient I was actually "eggcited" for hotel eggs since "eggs" have been the only thing i'd been able to stomach throughout my treatments and process after. Welp, not today. The "top burnt quiche" that was sitting in egg water just didnt do it for me. Neither did the full pan of gray sausage links. Lastly, the tray of potatoes came in for the win. 1 scoop of potatoes and a bowl of oatmeal (that I brought). Hilton is still using "Quaker Oats" which has the highest levels of Glyphosate in their final oat/wheat products which probably also include their cereals. The Juice machine had 3 of 4 nozzles working which, also at this point, feels glorious. I dont recall the fruit situation, I just know I didn't leave with any. After a great time strolling through downtown Wilmington, next time we'll give Embassy Suites a go before switching to Marriots. Shameful when you think about it, how mundane and ran down Hiltons have become.

Pros: Well Maintained…read moreGreat bar at the Gazebo(John!) Location Lots of nice outdoor seating Clean Shower works well Cons: No way to keep room dark in the early morning due to the bathroom windows and a glass bathroom door. No coffee maker Bed creaked nonstop!! Could not cool room down Had to go to the lobby to ask for ice. Not for anyone with mobility issues.

First, the hotel itself is very cute and full of historic character. However, I wasn't expecting to…read morewalk up two full flights of stairs, with some bags since there was no elevator due to the building's age. It's a beautiful old structure, but something to keep in mind if mobility or convenience is important to you. Our unit had a few issues--most notably, the lights went out for about 30 minutes, which was frustrating. Also, our room was located right next to the building's vents or HVAC system, which made it incredibly loud throughout the night. Unfortunately, that meant very little sleep. Now for the highlight: John, the bartender at the outdoor bar. He was absolutely incredible and truly the saving grace of our stay. He doesn't just pour drinks--he crafts them based on your personal tastes. After asking a few thoughtful questions, he whipped up one-of-a-kind cocktails that were perfectly tailored to us. It's no wonder locals come by just to see him and enjoy his creations. These weren't drinks out of a menu--he was making them up on the spot, and they were some of the best I've ever had. All in all, while the accommodations had a few drawbacks, John's hospitality and talent made the experience memorable. If ARRIVE is smart, they'll do everything they can to keep him around--he's a true asset to the place!

I am at a business conference in Wilmington NC and this hotel is the BOMB. Great service, food and…read moreatmosphere. Right on the beach. Matter of fact Wrightsville Beach, NC. Ha ha Service and the people are wonderful and so kind and helpful. Come back for sure. Love it! See you again soon.

I had lunch on the patio, which was strung with a hardly visible grid of white wire, to keep birds…read moreaway--it worked! Breezy & not too hot, in the shade. I had their in-house made vegan burger; SO much better than commercial ones! I asked for some hummus, too. It was also made on site. Our server, Maddie, was attentive & prompt. They had a tempting watermelon & quinoa salad that I will have to come back to try.

Had a very solid 4 night stay here at the Springhill while visiting family. The staff (for the most…read morepart) were very friendly and helpful towards us. Got checked in quickly and our room was nice and clean. Didn't see anything out of the ordinary or concerning in the room. The pillows were a little too soft for my liking but nothing to get upset over, bed was comfortable otherwise. Breakfast was very good; oatmeal, pancakes, eggs, bacon, sausage, and more. Everything was nice and hot and tasted great very pleased with the breakfast. Staff greeted us each time we entered or exited the lobby. The reason for the 1 star loss: -The elevators smell, I don't know what it is by my wife and I both noticed it every time we got into either elevator, it's not pleasant and we were in a hurry to get out. -When we came back to the hotel on night 2 our toilet was having issues. It wouldn't fully flush, it just very slowly drained down and then kept a really low water level. I called the front desk and told them, I advised them there was nothing in the toilet just water but we needed it looked at as we couldn't use it. They said the guy that could fix it had stepped out and would be back in about an hour. Fast forward 2 hours later and nothing. We call again and are told he didn't come back, the night audit guy could fix it wait for him in a couple hours. The night audit guy never came so I went downstairs. I asked if he was night audit and he said yeah and asked if I was the guy with the toilet issue. I told him yes, he said he had no idea how to fix it but handed me a plunger and said I was welcome to try to fix it myself. Not the best customer service I've had.

breakfast served on dupont chemical styrofoam plates and plasticware. no recycling. everything…read morestraight into huge plastic bags of trash for the landfill. what is this 1987?

Muy bonito está en muy buena ubicación, cerca del museo puedes caminar por el río y la verdad es…read moreque te da vibra de lujos. Quedé encantada

This was a disappointment!! Dirty, tired, needs painting , up keeping. Bed linen stained with…read moreblood. Towels stained and dirty. Paint coming off the bathroom door. Paying for substandard facilities. Reported it and they sent housekeeping to change the bed and bring new towels. Even she was shocked. I DO NOT RECOMMEND

4.25 Surprised by…read morethe lower rating here. Other sites show higher and we really enjoyed our stay. Glad I didn't see this ahead of time as I am concerned on hotel ratings. Location location location. Super convenient to all. Never moved our car. Beautiful water views, beautiful site coffee, little food area (pricey), and a great rooftop bar and restaurant. Balcony rooms lower two floors, we were in the second for our suite and it was great. Large open gym. Full equipment (or at least more than many gyms) open 24 hours. There is no pool- which we didn't realize but for our trip didn't need. Room- we had a double queen suite. LARGE. Large walk in shower, open sink area. Drapes to close over if needed. Open closet, loft vibe. Two queen beds, coat rack and tv on the next room. The next room was large and open with a long desk, full coach and chair, ottomans that could be used for extra seating, another tv, and a clear fridge that (wait for it) actually was cold. Long balcony with a small table and two chairs, side water view. We slept 5 comfortably here. Great- Shower pressure, super cold fridge, extra coat rack, balcony, space, pillows, service. Supplies steamer for clothes. Quick service for extra towels and the steamer and an iron. Also, you can use the hair dryer there- great pressure for my thick hair. Needs improvement- bed wasn't super comfortable for me, although pillows and comforter were. Not awful, just woke up a little sore. Cube ottomans should really be replaced with ones you can wipe- it was obvious people used for food and spilled

I am a Marriot Gold Elite member and almost exclusively stay at Marriot properties. I've stayed at…read moreplenty of Aloft hotels and they normally don't disappoint. This one was an exception. We were in for a Friday and Saturday stay for an art show in town. We wanted to be downtown so we could walk to restaurants and bars and the Aloft location was good for that. Our room (2 queens) was Aloft "standard". Although we only needed one bed the second bed gave us more room. Bath was fine and shower was plenty big enough. Our only complaint was the sheets don't stay on the bed while sleeping. Lets talk parking. They charge $25 a night for self park. They have very limited parking in front of the hotel. Friday night it was all full and I had to park on the top deck of the adjoining parking tower. Yes I was validated but never was I told this could have been a problem. More then half the parking lot is designated for either the Best Western or the railway museum. If I would have known, I would have sprung $5 more for valet. One of the reasons we picked the Aloft was the rooftop bar. They are SO understaffed that on Friday night they wouldn't sit us outside because of a lack of waiters. We were told by the host that it would be a 20 minute wait so we sat at the bar. An hour and a half later (after finishing our drinks and some food, he asked if we still wanted a table! Went back on Saturday and were seated outside pretty quickly. Same amount of staff but I guess the word got out to go somewhere else. They were suppose to stay open until midnight but at 10:30 the bartender (only 1) decided he had had enough and told the host to shut it down. REALLY? ON A SATURDAY NIGHT? We were done. NOTE - Our server (Savanah). Was great. If I lost 1.5 hours of tips, I would have been furious but she just took it in stride. There are other choices to stay in downtown Wilmington and next time we will try somewhere else (FYI - Embassy Suites has a rooftop bar too!)

We stayed here because we had room to spread with our two younger kids and my sister who was…read moreparticipating in a local art show. The beds are very comfortable, the only complaint is the pillows. They're super flat and not very comfortable, but they do put several on the bed so we stacked them and that helped. Free breakfast was included and it was a great selection of hot food. The seating area was also nice. I do feel like this hotel was busy and semi loud in the hallways but it is summer time and we're right by one of the pier spots so it's in a good area. It's also local to downtown and pretty walkable. That being said, it's almost a mile walk, so that didn't feel terrible to us but street parking was available at a cost too. Overall, this was a good spot for the space we needed won't our travel party and for getting free daily breakfast. Additionally, they included two free cocktails for each adult at certain hours too if that is your thing!

I will always and forever be a Hilton girlie. During our trip to Wilmington NC we stayed at the…read moreEmbassy Suites. What i live about this hotel is the fact that it's a stones throw away from the Riverwalk. It's very convenient to restaurants, shops, and museums. We had a king suite. It was a nice room...kitchenette with a microwave, refrigerator, and a wet bar. There was a nice sized bathroom and the room was a perfect size with a large desk, sofa and a king sized bed. Our digital key and room was ready way before check in time which was a plus. The staff was really friendly and helpful. All of the valet were so so friendly. Now for the food. The breakfast was really good......they had grits! They had a omelet station and a buffet area that had bacon, pancakes and French toast. There was also other items such as muffins, fruit and cereal. I enjoyed the manager's reception was held daily from 530p until 7p. A very nice touch. 2 free drinks and snacks. There is also a rooftop bar...Great views, especially at night. I enjoyed my stay...this was actually the 2nd time that I stayed here but I will most definitely return.

This is a nice hotel, in a nice location for the right amount. Just a few blocks from the main…read morestrip of restaurants in Historic Wilmington. Only downside is that the rooms are too small for a family of 5. The biggest room that they could only give us was a double bed room that didn't have a sofa bed for my extra child. Other than that good establishment.

January 23 - 25, 2026…read more 4.4 Stars. We stayed in downtown Wilmington for three days at this Marriott hotel. Our first impressions were: great location near everything, professional & helpful staff, small rooms with small fridge, very small luggage carts, provided two water bottles immediately at check in, and affordable parking garage nearby for $10 a night. The gym was in the second floor. Small lobby yet very spacious eating area with a bar, restaurant, and Starbucks coffee area for eating & drinking. We stayed at one of the highest floors with a view of the museum and it was a peaceful & quiet room to sleep in during the night. Hotel staff was very professional & friendly except for one front desk staff with long blonde hair, who couldn't answer my question. When I asked her if she knew any great food places nearby, she stated that she didn't know of any good places to eat because she didn't eat and was under 21 & couldn't drink. I thought it was strange she couldn't offer any helpful suggestions of good nearby food places and wondered what drinking had to do with finding a good place to eat nearby (since I never mentioned drinking). She seemed more focus on herself than on helping suggest good nearby restaurants for guests staying at the hotel. My husband had dealt with her earlier and told me she was annoying. The slim white male with nose piercings at the front desk assisted us the most.He got me a soft blanket and gave us helpful info about the affordable garage nearby instead of using the hotel valet service for $33 a night. Before I left, he gave us two water bottles to take on the road as we departed for our next location. He made sure we had everything we needed during our stay and before we left. Very impressive. We were able to walk to a lot of fun and exciting places downtown in Wilmington or drive to places too far to walk yet near for driving. The Cotton Exchange, Papercut Books, Hidden Grounds Coffee, The Black Cat Shoppe, and the Museum of the Bizarre were some of the places we visited there. The pros of staying here outweighed the cons. I took off 0.6 points off for minor inconveniences like the small cramped room, scratching my hand twice on the cabinet holding the fridge, the empty water bottle left from a past guest under the bed, and small luggage carts. My husband said this Marriott hotel was one of the nicest he ever stayed at with the best staff he ever encountered at the Marriott with one exception. If you plan to stay at this Marriott for a couple of days, I suggest you get a larger room because the king size bed room with a sitting chair & desk with chair was very small yet the only room available. The nearby parking garage is worth parking at and is a quick walk across from the hotel. There are no microwaves in the rooms & a small coffeemaker to use for coffee in the rooms. I had to use a microwave at the lobby to heat my food.