My laptop wasn't powering up and I wasn't sure if it was the laptop itself or the power unit. The…read moreplace was busy, so there were a few people ahead of me (no big deal). When he was able to check my laptop, he was able to confirm that it was just the power thing. He didn't even charge me!

Quick reply, simple straightforward and courteous. Highly recommended.read more

I've been doing business with Hi Fi Sound since 1980 and have always experienced excellent products…read moreand knowledgable customer service. Recently purchased a new Nottingham turntable and Klipsch Forte IV speakers to integrate with components I purchased years ago (some decades ago) and enjoyed the same experience as when I bought the original pieces. No pressure, plenty of time to "test drive" several options, and experienced advice. Add to it a top-notch delivery and set-up service. Hi Fi Sound has always been, and continues to be, a class act in the art of sound. A well curated selection of vinyl is a wonderful bonus. Give them a listen!

They repaired my Marantz 6100 and when I picked it up, saying I was going to send it to my son i…read moreGermany, they wisely informed me it would not work at all in European countries. Very grateful! Q

Short version. Apple iPad Pro had wine spilled in it. Unit would not charge or connect to PC for…read morebackup, otherwise OK. I took it to Apple Ridgedale and was told unit was irreparable. Took it to ubreakifix near 7 and 101. They told me what MIGHT be wrong with it and what it would cost, and then took unit in back to take a preliminary look. 15 minutes later, they brought it back, explained that the connector was "pretty dirty" and that they cleaned it and it was now charging just fine, and I could see that the battery was indeed higher than when I brought it in. I asked what I owed and was told it was no charge because it was a quick fix. The unit is now home and charging and working just fine! I have used them before and their service was fast, reasonable and professional.... This store is now my first go to for anything electronic needing repair.

I went to get the free diagnostics for my Xbox controller and when I dropped it off they said they…read morewould call me the next day with what was wrong and the cost to fix. A week later with still no call, I had to call them and they said that they had already fixed it and it was $70!

Took less than 2 hrs to fix. Did a good job & helpful considering how damaged phone was.read more

I was referred to this establishment by a friend, after being locked out of my Google Email by…read moreGoogle after getting a new phone, thereby basically losing access to calendar and all of my personal email. Jesse was so helpful and put a temporary screen on my old damaged iphone, and kept it there to wait out a google imposed 8-hour time period before the password could be re-entered. The next day I dropped off my new phone for Jesse to mirror old phone data to the new phone. I came back about 3 hours later and although Jesse had left for the day the other employee picked right up where Jesse had left off and helped my get in to my old phone again to re-authenticate my identity for getting into my personal gmail. If it were not for these two amazing Geeks my email and calendar would be lost forever. Thank you so much! I highly recommend this store.

Sara did a quick evaluation of what I thought was a problem with my receiver not producing sound…read morefrom the speakers, which demonstrated her thorough understanding of the electronics involved. She determined that there was no problem with my Harmon Kardon receiver, and I was out the door in 15 minutes . Amazing!! Thank you Sara! Rolf

March 28, 2016 at 5:39 PM I bought my Marantz receiver a few…read moredecades ago. It was getting very tired and needed some TLC. I took this receiver and a Pioneer equalizer to Alex for repair. The response was terrific (3 days) and when I got it home the sound and the lights were incredible. I would highly recommend Alex's services to anybody. I can't thank you enough. Sincerely Dewey.

LG assigned my repair to In Home tech solutions on 10/15 and was given a due date of 10/18, as of…read more10/22 they haven't responded to any of their emails or calls or any of my calls. Called a different repair man from LGs list and he called me back in less than 2 hours, as a single person doing this. So I don't accept any excuse of too busy or short staffed. You were sent a repair order from LG and have failed to even follow up with them or me over am 8 day span. If you cannot do the repairs on a schedule maybe you shouldn't be a registered repair tech for them. I've escalated this complaint to the highest levels including the BBB and every outlet I've been able to. At this point the president of LG support is trying to help me get this fixed and it seems so far this has all been In Home tech solutions fault for a complete lack of any follow up. My repair order number from LG was RNN241016050609 before they claim this never happened. I was even reassured today by LG that they had talked to Matt about my repair and he woukd be in contact with me today. It's now 7pm and still no call or email. I'm sure the amount of smoke I'm creating over this may cost them their contract with LG and rightfully so. Don't make promises you can't keep or keep customers hanging in the lurch.

To say this place has the worst customer service I've experienced in my life would mean customer…read moreservice was actually provided. No communication, no responsibility, no respect, no intellect. Very disappointed in their clearly low standards.

So grateful for Emily's help in securing some favorites many years ago. Thank you Scott/Emily for…read morekeeping historic music alive!

Unique resource for 78 record collectors, and the equipment needed to play them. Experience and…read moreknowledge of bygone technology in year 2026!

I admit I have not had Sam fix my TV. But I have a friend who wanted to know who to call in case…read moreshe needed a TV repair in the future. She is old school and has no computer. I did a google search and Sam was the only one who came up who wasn't a big box retailer who would never even answer their phone! I called him and he answered! He was very nice. We have to keep supporting these independent small businesses.

Sam is honest, fair, knowledgeable and efficient. He quoted me a repair price and kept his word…read moreeven though it took an extra effort to fix my TV. I highly recommend Sam's TV repair. He will do everything he can to make sure you are satisfied and happy with his service.

I had a few old Tech 1200 turntables that needed a cleaning and sprucing up. They were able to take…read morecare of them, and they are basically back to new or better than new considering the RCA cable upgrade.

Highly recommend. Knows his stuff and was very good at communicating his services and options for…read morerepair. Very happy to have a working turntable again!