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    The Gadget Tree

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    4 years ago

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    In Home Tech Solutions

    In Home Tech Solutions

    (4 reviews)

    LG assigned my repair to In Home tech solutions on 10/15 and was given a due date of 10/18, as of…read more10/22 they haven't responded to any of their emails or calls or any of my calls. Called a different repair man from LGs list and he called me back in less than 2 hours, as a single person doing this. So I don't accept any excuse of too busy or short staffed. You were sent a repair order from LG and have failed to even follow up with them or me over am 8 day span. If you cannot do the repairs on a schedule maybe you shouldn't be a registered repair tech for them. I've escalated this complaint to the highest levels including the BBB and every outlet I've been able to. At this point the president of LG support is trying to help me get this fixed and it seems so far this has all been In Home tech solutions fault for a complete lack of any follow up. My repair order number from LG was RNN241016050609 before they claim this never happened. I was even reassured today by LG that they had talked to Matt about my repair and he woukd be in contact with me today. It's now 7pm and still no call or email. I'm sure the amount of smoke I'm creating over this may cost them their contract with LG and rightfully so. Don't make promises you can't keep or keep customers hanging in the lurch.

    To say this place has the worst customer service I've experienced in my life would mean customer…read moreservice was actually provided. No communication, no responsibility, no respect, no intellect. Very disappointed in their clearly low standards.

    The Gadget Tree - itservices - Updated May 2026

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