Woow. Soo, I ordered a set of 3 new SATA drive cables from Amazon ($7.99), but they won't get here for a week. I figured, let me drive down to Geek Pantology real quick and see if I can get one there (I really wanted to hook up a new hard drive I bought over the weekend). I had a decent experience there before, so I was somewhat surprised at the abysmal service I experienced today. First off, the sales associate (and I use that term very loosely) seemed bothered to deal with me - not a great way to make a potential customer feel. Anyway, I ask if they have any SATA cables and he pulls out a dingy-ass old box of HUNDREDS of SATA cables from old computers. Price? $3.24. Seriously?! In my head I'm like, "Whatever." But he wouldn't sell it to me because I wanted to use my debit card! OK, I know what some readers may be thinking. The business will get changed a fee (let's say $0.25) for such a low purchase amount in addition to a small percentage (let's say 5.0%) on the sale and they'll lose money. Except in this case, the fees would be less than $0.50 in this case, still making $2.76 off an old dingy SATA cable. Let's say you have 400 cables in that dingy-ass box. Do you think you're going to make $1,300 because they're selling like hot-cakes? Do you expect a rush of customers coming in to empty your dingy SATA cable inventory? If it were me, I would have allowed the debit card purchase or just tossed the customer the dingy old cable for free. Create some good will and keep a customer happy. Instead, I waste a trip, risking life, limb and COVID exposure only to be sent home with no friggin SATA cable! I'm never setting foot in that place again. I'll drive to TROY before I go back to Geek Pantology. Dude, you may be great with technology (an unproven assumption), but your business sense and customer service skills leave much to be desired. read more

I brought my laptop in because the battery wasn't charging and wanted it checked for spyware and adware. He called me back and said that I had the wrong charger cable which I had been using for months and never had a problem. Purchased a new one from him and was told I was all set. Got home and found that the keyboard and mousepad did not work. Brought it back and he called me next day to say it fixed. Got home and the mousepad still didn't work. Had to bring it back a second time also that it would freeze or shutoff and had to be restarted and anything I was working on was loss. Called to say it was done, when and picked it up when I got home I noticed that the disc drive was missing, called and told to bring it back again, told him the issue with it locking and shutting down. He made some changes and said that if the didn't work it would have to go to level two. There was none of these issues before he started to work on it and now after numerous times trying to fix whatever he did wants me to pay even more money to repair what he broke. I rather buy a new computer because whatever he did I don't think that it can be undone. The worse service I have ever had. And why should I pay again for something the he destroyed. read more

Unfortunately, I cannot recommend the Geek Pantology. They had my laptop for about two months and several attempted repairs before fully diagnosing the problem and determining it was not worth fixing. Although they did cut the bill in the end, it was tough paying that much for something that wasn't fixed after that much time. read more

I've used this business several times and found them to be knowledgeable and prompt in there service. They are also local. I would recommend them over the "Geeks" in other stores that you have to travel miles to reach. read more

Based on my experience with the Geek Pantology, it would be ridiculous to give them anything other than 5 stars. I walked in with a laptop that had been unusable for months, with a warped body from an overheated battery. Not only did they replace the battery, they went out of their way to fix the warped shape of the body. In a matter of minutes my laptop was as good as new at a very affordable price. PUMPED to be back in action so fast. I would highly recommend this business. read more

Awful, they had my computer for 4 months and they broke it! Didn't even pay for it....