To be clear: I wasn't officially rendered a service, but Im giving this place a five star review because that was my own fault. I specified a short-notice two week deadline for a ring and, even though I had to cancel shortly afterwards, they were very understanding and they were already working on the on the digital design by the time I cancelled. Clearly some dedicated folks working here, and I'll likely consider working with them in the future when I've planned things out better. read more

The owner stole our engagement ring. Our engagement ring, which my fiancé purchased at The Gem Garden IN FULL, was deliberately stolen from us by Grace, the owner. The first time we came in to purchase the ring, she was unhelpful and repeatedly did not listen to us. When my fiancé first got there, he used the word engagement ring multiple times, and yet she kept repeating back "promise ring" (it was unique for an engagement ring and she kept assuming instead of listening). She continued to do this even when I came in with our ring at a later date, at my appointment to downsize my ENGAGEMENT ring. My fiancé didn't know my ring size, and she quoted him about $35 for the sizing, saying it would take about 2 days. When I returned on a different date with our ring (that was fully paid off and completely in our possession, pictures to prove that below), she told me the sizing would be $75 because my finger is small, and that it would take about 2 weeks. Why was that not accounted for in the original estimate if my fiancé didn't know my ring size? Regardless, we decided to do it through Grace because we were advised by her to do it through the jeweler we got it from. Because of the experience, my fiancé left a bad review while it was in the process of being sized. Days later, I get a call from Grace about the review. I think she wants to resolve the issue. Silly me. She ends up telling me they "work too hard to deserve this kind of treatment" (a two sentence long bad review, she means) and that she would be "refunding" us for our ring, and keeping it. So I said something along the lines of "No, im coming back to get my ring today" after which she told me she already processed the unauthorized "refund" and we were not going to be getting OUR ring back. At that point, I was fuming. The audacity that this woman has to think that our ring is still hers in any way shape or form after we had fully paid it off, left the premises, and showed our friends and family as a symbol of our engagement, is appalling. The only reason she was able to do this is because we brought it BACK to this terrible place for a DIFFERENT service. When you take in your car to get serviced, the mechanics cannot just pay you for your car and tell you you're never going to see it again if they don't like you. That is YOUR car. "Paying" for it without permission is still THEFT. I called the police to see if they could do anything, they tried calling and getting it back and asked this woman multiple times "if we specifically asked for the refund", and "if we already left the premises after purchasing it" which we did. She then blatantly lied to the police, saying she kept it because we "threatened to cancel the credit card payment on the ring". That is laughable, because besides asking the officer if that's even possible, WE PAID WITH DEBIT. It has been days since this happened, and I am posting this days later because we were waiting for our "refund" which she told me would be instant. So for days we have not had our money OR our ring, which we will likely never see again. The only reason we are not filing a civil court case under advisory of the officer is because to deal with this woman another second would be nauseating. We will just take our business elsewhere, and trust our gut next time the owner gives us the creeps. This woman is psychotic, and should not be allowed to have a business license, let alone a business that frequently deals with important things like engagements. Do not buy your gems/jewelry here if you're looking for someone who values your needs over their fragile ego, or even if you're looking for someone halfway trustworthy. As my fiancé said in the review that sparked all of this, "they seem nice but they'll take you for a ride". Thanks for going above and beyond to prove our point, Grace. read more

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I can not possible express the gratitude I have for the owner, Grace. She was so helpful, patient, kind, and professional. She created my gorgeous engagement ring. My ring turned out better then I could ever have imagined and I love it so much. She did not try to gouge us on the price and she went above and beyond don't jeweler/ jewelry maker. I will be recommending Grace to everyone who asks about my ring. Thank you Grace!! We love it!! read more

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I don't usually take the time to write reviews. However in this case I felt it necessary. As a mother one looks forward to their children going through the happy times in life. For instance the excitement and happiness that SHOULD be felt when getting engaged and the joy of receiving a beautiful ring from the person they love and whom loves them. This experience was tainted by this business The Gem Garden. This business in particular, you would think would be much more sympathetic to couples who chose THEM as the place to get their special engagement rings. Instead they were and continue to be vindictive and continue to harass my daughter. The owner Grace even sent my daughter a threatening letter which she tried to make look "official". All because a bad review was made. If Grace is this scared of people seeing the truth, then why didn't she do the right thing and give the ring back to its RIGHTFUL owner? This is what these websites are for. To prevent innocent people from bad experiences as the one my daughter and her fiance experienced and continue to experience. My daughter loved this ring her fiance picked out, wore it for at least a week, and this monster of a business owner basically stole my daughters ring. All she wanted was her ring sized to fit. A bad review was posted due to The Gem Garden charging twice the amount of what they initially quoted. The owner Grace refunded her the amount of the ring and sizing even after my daughter repeatedly told them she wanted her ring back, which had been already paid in full. So if you are looking for a special place to buy your special jewelry for your loved ones. THIS IS NOT THE PLACE!! Don't ruin your special occasions with this business. It is very upsetting that in order to get my daughters ring back, she has to go to civil court. Which she does not have the money to do. What kind of people do this??? The Gem Garden owner does!!!! This is beyond bad customer service! You can't own a business and take offense to peoples reviews and then retaliate by confiscating a ring that was bought in full, and brought in for sizing. Please don't ruin your special occasions. Stay away from this place. read more

This is a beautiful shop, filled with fabulous jewelry, loose jewels, gemstones, gem and mineral specimens, fossils and more. The owners know everything there is to know about gems, minerals and jewelry and they're GIA-certified. They're nice people, too! We have purchased several jewelry items from The Gem Garden and we've also had them repair a few of our older jewelry pieces. Their products are superb and their repair work is terrific. read more

Wow! I met Grace and Greg at a mineral exhibition show. I was impressed with their specialty handling of color stones. I had been to be carrying an opal ring I had purchased from an antique shop two decades ago. After wear and tear the shank was damaged, the prongs were worn down, and the opals were in need of a special polishing. She explained what restoration work could be done and that she what do the bench work and Greg would repolish the stones the crevices in the metal were dirty. I didn't know exactly how to clean it but I knew that Jewelers dip could damage the stones and even brushing the stones could you scratch them. She was encouraging and explain that she took care to clean and polish the gold when all of the Opals were removed. read more

My husband and I went to the store to look at cut stones and fossils and also inquire about having some tourmaline cut. Arrived at 4:30 pm door was locked, stated you should call a number which we did and the person who answered informed us she charges a fee for her services and you need an appointment to do this. We drove 40 miles to learn they are not open until 6pm as posted. Very rude telephone skills. read more

I arrived at the Gem Garden with the intent to just look around and get some ideas. After talking with Grace & Greg (the owners) I ended up buying several items. The knowledge they have about gems and minerals is mind blowing. It was a great experience, great shopping environment and always something to learn. I will be buying from them from now on read more

Great shop. Lots of unique gifts, jewelry, unset gems and stones, fossils and more! The owners are very knowledgeable and helpful. They can tell you about local rock hunting and mining opportunities and offer lapidary (rock cutting and polishing) lessons. read more

Still haven't been into the store. I called for info about drilling a piece for me and left a message a year ago. They didn't return the message and I tried calling a few times no one answered. Yes I checked the times and was listed as open. I made a trip to stop by the store during hours of operation there was a note saying they were working in the other space and had very clear directions how to get their attention in the shop. The shop is on same building different space. No answer. Called 5 times. Nothing. A week ago I was back in area called and lady answered. She said they will be busy in the shop and I will have to go there if I needed help. I told her my experience and she asked my name but that was it. I told her I wanted a piece drilled she had a very impatient rude tone with me the whole time. She told me there is a minimum of 35$ and asked if it would even be worth it for me. I very much felt like she had better things to do and didn't care about my business at all. read more

This review is very late... however, my experience with Gem Garden was excellent! My 12 year old son visited the Gemological Institute of America on a school field trip and came home with a small stone that he wanted to make into a ring for his mother for Christmas. The owners went above and beyond the scope of their work to help him find a ring to mount the stone. After much searching there was no ring available to fit the stone. The owners created wonderful sterling silver pennant that went on a chain as a necklace. The work was outstanding and my son was so proud and could not wait to give it to his mom. Moreover, the owners packaged an emerald apple for my 8 year old son to give to his mother so he would not be empty handed. They are a class act and wonderful to work with. If you are into gems and stones this is the place. Additionally, they have many other little great gift ideas. Go check it out, a cool little place with tremendous owners. read more

I needed some help with a ring I found while cleaning out old stuff. These people were so gracious and knowledgeable. I much appreciated dealing with them and will do so if I ever need their services again in the future. read more