Dear Marie, Thank…read moreyou for your email and for all the assistance you provided during our flooring purchase. Your professionalism, patience, and genuine willingness to help made our experience exceptional from start to finish. You took the time to answer our questions, guide us through our options, and ensure we felt confident in our purchase. The level of customer service you provided stood out and made a lasting impression on our family. I especially appreciated how welcoming and helpful you were to my daughter when she stopped by as well. It is clear that you care deeply about your customers and take pride in providing excellent service. In fact, your customer service far exceeded that of the manager who was on duty that day. Your leadership, attention to detail, and commitment to customer satisfaction demonstrated the qualities I would expect from a manager. Based on my experience, I would strongly recommend that you be considered for a management position. Thank you again for making our experience such a positive one. We look forward to working with you again in the future and will gladly recommend you to friends family.

Marie, the designer at Floor and Decor is GREAT! I had picked out glass tile - four different…read morecolors for one wall and was struggling with what to put on the other walls. Marie walked over to help and picked a tile - bam - done! I couldn't believe it - the first one she picked out and my husband and I were in complete agreement with her! I won't lie, I was panicking and she helped enormously! She kept me calm and made the whole thing fun! She's obviously talented and enjoys her job! Thanks Marie!

Great store with beautiful furnishings for our Truckee home! We will be back. Enjoyed working with…read moreElizabeth and Cindi.

Great decor and contemporary mountain furniture store. Easy to miss this place. It's located on the…read moresecond floor of the marina shopping center at 700 N. Lake Blvd. You really need to look closely in order to find it. But what a great find! Absolutly awesome selection of beautifull mountain decor pieces. The staff is very helpful and accommodating.

A terrible place to have flooring done, the installer Vince did a terrible job, leaving bubbles in…read moreMy flooring,, which mark zangle never came our to repair the damage but made the excuse that it was to cold in my home, for the flooring to be installed, but he installed it anyway. Like how was I to Know? Vince the installer is a Marijuana smoker on top of that who smokes weed before he came into the home, on each day he came in outside my front door. Good craftsmanship doesn't come by someone who has a stoned mind.mark is all about the Benjamin's, and does not give a dam about quality. Or care about our small community. Or customers. Reno is your best option, it might cost a little more, but you well find better service, and quality.mark the owner goes through a lot of employee's no wonder why, I would not shop at this place its a scam. And he's the only furniture store in the area and he certainly tak8n advantage of the people who live and work here. Thumbs down.

Friendly service. We were greeted when we walked in the store. Love everything we have purchased…read morethere.

Staff: The folks here were all nice…read more Quality: This is a cute store with a lot of products. I was very surprised how much they carry. To my knowledge the only store near the area we stayed in, which kind of cool for them. Value: Prices are higher due to being the only game in town. It isn't terrible but you can tell. I don't care as they have literally everything and I like supporting small independent businesses. Overall: This store has a really small town feeling which is endearing. They even sell store merch which is pretty cool. If you're in the area I'd definitely recommend it.

Always great service & they have pretty much everything you could need…read more so glad to have this place in town!

This place is ok. I don't love it. After reading some reviews I see I could have had a worse…read moreexperience. I bought floors for our 3,000 sq ft house (minus bathrooms) from here only because they were the only ones who had the specific look that I wanted. I tried to find it elsewhere but could not find it. The sales man was nice but I felt like it was commission based and he made it appear like he was cutting me "one hell of a price" (he repeated often) when it was probably just the normal price. I don't like stuff like that. I do appreciate that they work with synchrony bank and I was able to get a 0% 2 yr loan for the floors and install. I would have never been able to afford it otherwise. And I hate paying interest. The install went pretty well. I did have them come in three different phases over time. Like 6-9 months of time. When you are remodeling the whole house and Taking out walls that just how that works. The install guys didn't like that becuase they couldn't get paid until it was complete. I was like, well I have paid so it's not my issue. I have gone back to this place twice to get some matching extra baseboards. They no longer have any record of doing my house or any product I bought from them becuase they switched software companies or something. That's super shady. Especially because I was supposed to have a warranty. This made finding matching baseboards hard. Luckily the guys had left one small cover piece for when I redo the bathrooms. Like a perfect cut to get started. The second time I went to get baseboards this new worker ( they have high staff turnover) took forever to pull up my account and said that some other baseboard was what I bought. He brought it out. No way was that what I bought. They had it wrong in their system. I had to drive home, get the little scrap and bring it in. Next the lady helped me and she got what I needed and loaded it for me. When I got home I saw one of them had a huge gouge in the bottom of it (solid wood). Back to the store I had to go again. Definitely check the baseboard they are selling. I often see it scraped, stained etc and the sell it like that. It really should be a brand new perfect piece if your buying it new.

As a business owner myself, I know that most people only take the time to write reviews when…read moresomething goes wrong - so I wanted to take a moment to do the opposite and recognize great service when I see it. I stopped by Lumber Liquidators not entirely sure what I was looking for, but Savanna (hoping I'm spelling that right!) went above and beyond to guide me through the process. She was patient, professional, and incredibly knowledgeable about the different types of flooring. She even recommended a product line I hadn't considered - a slightly higher-end option and more durable finish - and I'm so glad she did. The installation turned out beautifully, and it completely transformed the space. Savanna didn't just sell me flooring; she helped me make the right investment for my home and business. Her attention to detail, genuine care for customer satisfaction, and overall professionalism truly stood out. Thank you again, Savanna! You've earned a lifelong customer.

I needed a repair on the Blinds that I purchased there 14 years ago. I called and asked if they did…read morerepairs and they said sure just bring it in. When I arrived, they dropped everything and fixed the blinds while I waited. And it needed parts and they had it in stock. Excellent service.

Great products, kind and knowledgeable staff. Installer was fun and efficient. I would highly…read morerecommend their company to anyone who needs shades.

Since I'm leaving the area, I was on the lookout for something Tahoey I could keep as a keepsake of…read moremy 16 years of living here. Once again, I was pleasantly surprised at the jewelry and gifts section - some very nice items. I picked up a beautiful handcrafted blue druzy stone necklace. If I had a couple extra spare zeros, I would have bought one of the paintings. Beautiful little store and glad to see they are still around.

My wife and I stopped in here with our baby while visiting Incline village and it was a super cute…read moreshop. Lots of fun things: furniture, art, cute bear stuffed animals, and some fun knick knack type things. What impressed us most though was the service. We walked in with a stroller and the gal working there was super accommodating, told us she'd move anything around if it wasn't stroller-path friendly. She offered us a soda or coffee, and showed us where the restroom was if we needed it. Honestly it's the warmest reception we've gotten entering a store in a long time, a very nice surprise.

As a customer who spent thousands of dollars for many years, I will no longer be shopping there. A…read morecustomary discount in furniture is 20% off during sales or for good customers ... when I asked to get 20% off to order another recliner from Dowds that I had just paid full price for I was told oh no couldn't possibly. I was a loyal customer but now I am done.

Best service oriented furniture business in Butte County. Family owned and customer service…read moreoriented. I spent 8000 dollars there and loved my experience. THANK YOU MIKE GOOD ON YOU AND YOUR FAMILY .

8/2/2025. There's actually two stores next to each other. One's high end furniture and one's…read morediscount furniture. I shopped at the discount side. Found a couch and love seat that I love and a mattress and wooden bed frame. Place was clean and family oriented. The two delivery guys were AWESOME! Jim and Seth. I offered to help, they said nahh we got it. They set up the bed and brought in the couches super fast, and friendly. Definitely will be back to look at dressers and tv stand.

Big selection and extremely friendly, knowledgeable staff. FYI they can order many different…read morecolored finishes from what is stocked. Definitely recommend as the prices are reasonable and Jason was a big help with purchase. Great store!

Maggie answered the phone, helped us immediately. She and John came with 3 new mattresses the next…read moreday, helped us solve a bed frame problem. So impressed by the customer service and product availability. This will be my go to furniture store in Tahoe.

Giving one star for lack of customer service. My husband and I own a home right down the street…read moreand are remodeling. We wanted to purchase two lamps and discuss a couch. The two salespeople were helping other customers so we waited patiently. One of them was actively helping a customer and the other was having a personal conversation. Neither bothered to even acknowledge our presence or let us know they would be with us when they were done. We stood there awkwardly and finally just left. Their sister store Cabin Fever has a similar salesperson vibe.