I reached out to TX Grill Masters in January 2024 for a cleaning job of my massive, stainless steel…read moreHestan grill. I'd never had this type of work done before, so I had zero calibration of expectations. Well, I'm spoiled for life. Julio was amazing in ever way -- great communications, easy scheduling beautiful work, and follow-up to help me acquire some parts that I knew needed replacement. Overjoyed with the results is the best way to despise the experience. 100% recommend them. Fantastic work!!! I don't have a "before" photo, but the grill wasn't looking great inside. The photo below is an in-process photo with a new sear burner that Julio installed for me.

Caleb came out to clean my 10 year old genesis. Did a very good job communicating with me about…read morewhat he was going to do, made some recommendations, and did a great job leaving my grill almost like new.

Amazing service, reasonable prices. Our new grill literally "went up in flames" and Jay came out…read moreright away to diagnose and repair the gas leak. We will definitely be using them for cleaning and service in the future. If you have a new grill call them for installation so it's done right!

Terrific service, solid results. Appt to assess was made, follow up to clean appt was smooth, and…read moreon time! I'd highly recommend this service to maintain and further the use of your grill.

Responsive with return calls and flexible with scheduling. Their cleaners are pros, restoring your…read moredirty grill to brand new, shining and beautiful looking. They will replace rusted or broken parts too. After 3 years of service, I recommend Central Texas Bar-B-Clean!

I have used them three years in a row - this time I didn't get the same service. Normally my grill…read morelooks as good as new with the stainless steel coming back. This time, it was more like I cleaned it with regular brush. Not very impressed unfortunately this year. Will not be using them again.

Bobby was incredibly responsive and provided terrific service at a fair price. With so many other…read morevendors constantly trying to upsell, it's refreshing to deal with the honest and straightforward team at Grill Dirty!

I honestly can't believe Bobby and Grill Dirty don't have tons more 5-star reviews. I found out he…read morehas tons of repeat customers...I guess they just don't want the secret to get out. I initially contacted 3-4 companies about cleaning my built-in grill. It's 12 years old and I know it's never been professionally cleaned in the last 9 years. Bobby had a reputation of being honest and fair with his clients and after talking to him on the phone, I felt it, too. A few days before Bobby was scheduled to come clean my grill, I sent him a video showing him some broken parts and other issues. We talked on the phone about what needed to be fixed before he could clean the grill. He didn't tell me I needed to replace "all" the briquettes. Only the ones that were damaged. My igniters weren't working either. He recommended the repairs because he felt the grill was still salvageable. A comparable new grill would be VERY expensive. I'm all for fixing this and giving it new life. In the end, I spent $250 on the grill cleaning and $750 on ALL the parts plus labor. My grill looks and works fantastic!! My husband is so thrilled! A new grill costs $9k and I got mine for $1k. Hopefully next time I call Bobby, it's just for the cleaning again. I highly, HIGHLY recommend Grill Dirty for cleaning and repair services!!

I was referred to these guys from another grill repair company. They promptly called me back and…read morelet me know the repairs I needed were under warranty and I could save a lot of money by contacting the manufacturer, which I did. We will have our grill fixed at minimal cost thanks to Q4U Outdoorz's honest and trustworthy advice. They could have done the work and charged a premium but instead, they provided us with their expert knowledge and gained a future client for outdoor grill service. Highly recommend.

I contracted Andy Kalnasy from Q4U Outdoorz grill to repair the ignition system in my DCS 30" gas…read moregrill. Andy charges $60 cash for the grill evaluation and then will send you a summary of the parts and labor needed for the repair. I received his summary of the parts and labor cost ($489.70) to repair the ignition system for a grand total of $547.70. I approved the repair cost and Andy returned a week or so later and completed the repair. I told Andy I wanted to put the $489.70 on a credit card (which they accept per their website) but he asked me if I could write a check instead, which I did. The second time I tried to light my grill there was NO spark coming from the ignition module. I replaced the battery to make sure that wasn't the problem, which it wasn't. So, I emailed Andy and asked him to return to my home to look at the grill, to which he said NO. He indicated he did not replace the ignition button or module and that was probably the problem. He wanted another $150/per hr. to look at my grill again. I asked him if he guaranteed his work to which he indicated "only the parts I replaced". I tried to stop payment of the check but of course he cashed it the very same day, knowing I could have contested a charge on my credit card. So, be aware of this guy and his business practices. Charging someone almost $600 to fix the ignition system and not replacing the ignition button or module is unacceptable! I would strongly recommend NOT using this guy or company.

Thought customer service was a thing of the past? Think again. I purchased a large Green Egg from…read moreJared about 4 years ago. The "Egg" is the best; grilling, smoking; does it all very well. Two weeks ago, I was grilling for 12, and took the egg apart for a good cleaning and accidentally dropped the fire box. I called several places and found no one stocked them. I gave Jared a call and he was amazing! He called the store and explained the situation and told me to go pick up a fire box. They took the fire box out of a floor display and sold it to me. Jared and the staff were a "Lifesaver." Thanks Jared and BBQ Grills and More!

From the owner: At BBQ Grills and More, we specialize in high quality, industry-leading-brand-name grills,…read more grilling accessories, wood products, seasonings, and bbq sauces. We strive to provide what we call a "red carpet and white gloves" grilling experience. Customer service and personal attention are dying fast in America's retail industries. That's why if you purchase a grill from BBQ Grills & More, we offer complimentary in-home-service if you have any issues or factory defects with your new grill, as well as follow up support, if you encounter issues in the future. Then, once you become a BBQ Grills & More customer, we will provide you with all the expertise and grilling tips you need to achieve restaurant-quality-food at home, whether it be grilling, smoking, searing, baking, broiling, or rotisserie. We offer free assembly on all grills and offer home delivery if needed. And we would be happy to give you an in home demo if you ever have a hard time learning how to use your grill. We are a local, family-owned-business, and we offer discounts to all active or inactive military and first responders. Hopefully you'll give us a chance to earn your business. Happy Grilling!

Service was not what website advertise. Communication was good and they were on time. However, the…read moreservice was more of a quick brush down and rinse within one hour for a 40" grill. Some equipment was left with residue on it from the degreaser. Did text the owner and they offered to come back to go over areas. I declined as it should have been addressed from start. They did waive trip charge for veteran discount.

These people know what they are doing! Very professional and honest business. They were on time,…read moreefficient and affordable. Will definitely use again!

Jeff was able to come out the same day I called and did an amazing job! The grill looks brand new!…read moreAnd he did it in a timely manner and in 100 degree weather. I'm excited for my husband to see it. Jeff is a really nice guy and we're already set up for next year. 100% recommend!!!!!

Wow! Jeff did a great job. He worked diligently for hours getting my pellet smoker to like new…read morecondition. He is very communicative and his pricing is very fair. Will definitely be using Jeff in the future.

Had such a pleasant experience buying a Blaze grill from Gas Logs Express. This is a family-owned…read morebusiness and each one of them is an absolute pleasure to work with. Shout out to Kimberly, Gabe, and Chris. Super nice and respectable people--which is not common these days. I met them through a listing on Facebook Marketplace and was so happy I did. They helped me select the perfect grill, delivered, and installed it. The entire process was a seamless experience and I highly recommend them over all competitors in the Austin area--or any online retailer, for that matter. Super pleased with my experience and highly recommend them for all your BBQ grill needs.

We had a great experience purchasing gas logs for our fireplace. They are family owned and very…read morefriendly. They were knowledgeable and answered all our questions. They had many options in the store for us to choose from. The installer was on time, friendly, and explained everything. I'd highly recommend this place.