Had such a pleasant experience buying a Blaze grill from Gas Logs Express. This is a family-owned business and each one of them is an absolute pleasure to work with. Shout out to Kimberly, Gabe, and Chris. Super nice and respectable people--which is not common these days. I met them through a listing on Facebook Marketplace and was so happy I did. They helped me select the perfect grill, delivered, and installed it. The entire process was a seamless experience and I highly recommend them over all competitors in the Austin area--or any online retailer, for that matter. Super pleased with my experience and highly recommend them for all your BBQ grill needs. read more

We had a great experience purchasing gas logs for our fireplace. They are family owned and very friendly. They were knowledgeable and answered all our questions. They had many options in the store for us to choose from. The installer was on time, friendly, and explained everything. I'd highly recommend this place. read more

Hated to get away from a real wood fireplace, however happy wife, happy life! Great selection and extremely informative on what works as well as what doesn't. This isn't your online Home Depot value, more so quality products, lifetime warranty and great pricing. Kimberly was amazing and her knowledge was extremely helpful. Offered install however wanted to do ourselves so even gave us some great tips! Over all highly recommend! read more

Gas Logs Express & BBQ Grills - Fireplace - Outdoor Furniture Stores Near Me - Cedar Park, Texas

Stopped by this morning and although they didn't have what I was looking for (high temp latex gloves (it was a shot in the dark)) the person that helped me was very helpful. Great stock of grills at great prices. I did leave with a bag of pellets that I used on some wings and they were great! Will be back for sure! read more

Tech Chris provided excellent service and answers to a few operational issues that previous techs were unable to answer. I will definitely use them again! read more

Went into their shop and they were great about keeping space while answering my questions. They had the log set i was looking for and was out next day. I shopped around and they seemed to have the best price out of everyone. Installer was on time and folks were all extremely kind. Highly recommend. read more

Gas Logs Express & BBQ Grills - Outdoor Furniture Stores Near Me - Cedar Park, Texas

We had to replace our gas log set in our "new" house this year, a fact we didn't discover until it was cold enough to light up and we realized that they were crumbling into pieces. Unfortunately, the cold season isn't usually the best time to start hunting for gas log sets, unless you want to pay full price and wait in a long line for installation. After a depressing visit to another retailer, I happened to open an ad brochure (H&L?) that shows up in my mailbox monthly, and saw that Gas Logs Express was extending their summer sale through fall 2017. So I made the trek to Cedar Park from South Austin and got the same ceramic log set I was eyeing at the other place except that it was on sale, along with free installation and a couple of other perks (platinum bright embers and a holiday pack that includes a couple of ceramic acorns and pinecones). True, I had to wait in line for a couple of weeks for installation, but they showed up as promised, did a great job of installation, and we are now enjoying our new festive fireplace every night. This is a small family-owned business that can get a bit short-handed in the rush season, so I advise you not try to get them on the phone. Just measure the inside of your fireplace, check their website (which is fairly comprehensive) and their hours, and go see them. They have a nicely set up showroom and you can see all the most popular sets on display and ask questions. And they have BBQ grills, as well. That's next on our list. Maybe next year. read more

My fireplace needed a serious makeover & Gas log express did an amazing job! It's a family owned business which I love. Everyone I dealt with was over the top friendly and easy to work with. I got the most beautiful logs and they painted the inside of my fireplace as well. They were tidy & quick! They did a beautiful job & I'm beyond happy! read more

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Simply a fantastic family run business with impeccable customer service. I wanted to install gas logs in what came to be a tricky fireplace. Previous owners had the gas lines into the firebox removed, and there was plenty of confusion from plumbers on how to get it fixed and prepared for new gas logs. Dave, Chris, Robert, and Kim all got involved and went above and beyond your typical installation and prevailed. Can't thank them enough. They earned a new customer for life. read more

Chris from Gas Logs Express came and fixed our gas fireplace. The soot had built up because the logs were positioned in the wrong way. He cleaned it all out and it's working perfectly, no parts needed to be replaced. This guy absolutely knows what he's doing, call him if you have any issues with your gas fireplace! read more

We had a great experience with them from start to finish. Everyone is so helpful and responsive. Great quality grills, customer service, and pricing. We would highly recommend them. read more

I had a gas log set that needed installation. I emailed them and they were very prompt with a reply and a quote. The price was very reasonable and the man who installed them was extremely pleasant and knowledgeable. The was careful to keep the area clean as he worked and wore a mask the entire time. Highly recommend their services! read more

Local family run shop with great customer service. They didn't try to oversell at all. Had the best experience and got exactly what we wanted for the best price we could find. It was so good we decided to buy 2 and gave one to my mom. My next project is the backyard kitchen. There is only one stop for me when I'm ready for the BBQ. read more

Three weeks ago I bought some gas logs from David Brown at Gas Logs Express in Cedar Park Tx. The ceramic logs are very realistic and the glow from the ambers looked just like the real thing. I have a see-through fireplace and in all these years I have never had any heat that came off of the real firewood but since David son's installed the ceramic logs I have more heat coming off of the ceramic log than ever before. I honestly cannot wait until winter to try these logs out. read more

Gas Logs Express & BBQ Grills - Outdoor Furniture Stores Near Me - Cedar Park, Texas

David was a big help choosing fireplace setup. Install was on time, fast and looks great. I would highly recommend David and his family for any fireplace purchase and install. read more

Our fireplace is the only source of heat in our living room, and it wasn't doing its job. We saw an ad for Gas Log express and decided to check it out - and boy are we glad we did! From the minute we walked in, we were taken care of. They explained all of our options and we never felt pressured into purchasing anything. When they came out to install, they were super quick and efficient. We LOVE LOVE LOVE our fireplace. It's beautiful and puts out the warmth that we didn't even know was possible. We are SO happy we walked into Gas Log Express. They are family-owned and veteran-owned. And if that isn't enough to convince you -go to them for their exceptional service! read more

Our gas fireplace quit working and they came out and cleaned the orficies and that seemed to solve the problem. They told us that we would only pay for the service charge, and, if in a six month period they needed to return, we would only be charged for the parts. A few weeks later, the fireplace would again not light and they returned to install a new gas valve, however, when that did not solve the problem, they advised we would need a new controller. We asked them to get one for us and they returned for a third time to install it and solve our problem. They were true to their word and did not charge additional labor costs, only the price of the controller. This is an excellent company to deal with. read more

I'm uber impressed with Gas Logs Express. -- They recommended some great logs -- They were easy and fun to communicate with -- Installation was on time and very quick -- The installers, the owner's son and daughter, were both fun to talk with and gave me great instructions about how to properly use them. I'm enjoying my time by the fire as I speak. I can't say enough good things about this business. read more

We're so happy with our gas log set. The price was competitive, and installation was a breeze. Rob wore a mask the whole time, and he was super communicative & helpful. Fantastic service! read more

Really wanted to love this place as I had heard such frequent great things about them even from the people who did my chimney inspection and cleaning. Went in on the 19th to pick out my logs but they needed to find out what they had in stock for a see thru fire place. I have called and left several messages but have not got a return phone call. I am now looking for other places to buy my logs from. read more

This place is amazing. Went to buy my husband a grill. The guy walked me thru all the options and helped me picked the perfect one. He did not try to upsell me which was so nice. He actually talked me into buying the one on sale... he said it was the best grill with the best price. They offer free assembly and delivery which was awesome Bc the grill is super heavy. I will definitely tell everyone I know about my great experience and their fantastic customer service!! read more

This is your place if looking for a log set. My wife and I recently purchased a home and we had to get a new log set. I did some research online but decided to buy local which I'm glad I did. Walked in and the owner took the time to explain our options and said we first needed to pick between split or full log on bottom. Then said pick the wood you like best. This saved so much time in picking our selection. We were in and out I would say no longer than 20 minutes. When I walked out the door I looked at my wife and I said this has to be the best customer service we have had in a very long time. Then comes the delivery. On time, courteous and explained everything in detail. I have read many reviews about this being a family and they sure are the friendliest family. Shop here as you will not be disappointed read more

Great experience! Happy to give my business to a family-run business with great customer service. Needed the fireplace in my recently purchased home checked out so that I could use it safely. Karen and Dave were very helpful at the store and Rob did a fine job during the service call. Would most certainly use them in the future. read more

I am HURT and appalled at the experience that my husband had at this establishment today. We live in Georgetown and for years have made the trip to purchase pellets from this establishment in the effort to support an independently owned business. We have purchased 3 smokers from them and have referred 2 friends who have purchased a smoker each. Today my husband made the 50 mile round trip journey to the store and upon arrival, realized that he had forgotten to bring a mask. He opened the door and attempted to ask David if he would charge him for 4 bags of pellets. He did NOT enter the store, nor would he have. He was rudely informed that he should've called first. My husband tried to tell him that he has recently had brain surgery (scars of which are evident and obvious) and has been rendered 100% deaf in one ear and has only 20% hearing remaining in the other ear rendering conversation via phone IMPOSSIBLE. I am angry and heartbroken at the HUMILIATION and RUDENESS that was heaped upon him. Buyers BEWARE- this establishment extends no help to HANDICAPPED!!!! Veterans should shop elsewhere. Do yourself a favor, shop where your business is appreciated and you are treated like a human instead of a petri dish!!!! WORST SERVICE EVER!!!!!!!!!!! read more

Love working with them. Purchased a Lynx grill and fireplace insert. Service is awesome. Christopher is incredibly knowledgeable and provides excellent service. read more

We bought our gas log set from Gas Logs Express last week and are thrilled at how easy it was... and how nice our fireplace now looks! They were really patient and kind to answer all of our questions (and our son's questions). They are a family-owned business and just generally seem like they are good, honest people. read more

After a bit of research my husband and I decided to go and check out Gas Logs Express. I'm so happy that we did. Dave was very helpful in helping us select the right gas log set for our fireplace. Installation was fast and prompt everything was explained in detail on how to use our new gas logs. From purchasing to installation, it was a great experience no pressure to purchase. Highly recommend them. We love our product! read more

Awesome job! The hubby and I highly recommend Gas Logs Express. After reading the reviews we took a leap of faith and decided to go with Dave and his team (rather than going with a higher end competitive chain, which would have charged us about $500 more) and we are sure glad we did! They were professional, friendly and honest, need i say more? I also had a change of heart on the color of the glass doors we requested the day he took our order, and Dave took the initiative to make those prompt changes for us within 24 hours and there was no hidden costs or fees. We couldn't be happier with our new fireplace, just it time for the winter months! read more

Really great experience! I went in, picked out the gas log set I liked for our fireplace, they ordered it, and later came out to install the set. The install was less than 20 minutes. Very friendly experience. read more

I have nothing but good things to say about Gas Logs Express. My fiance and I stopped in looking for a log insert for our gas fireplace. The service was very informative and helpful and I felt no pressure when buying. The team that came out to install was fast, friendly, and efficient. Overall, it was a very pleasant experience from beginning to end. I'd recommend them to anyone. Go small businesses! read more

Dave the owner knowledgeable and helpful. Glad we could go with a local business that's family owned. Kept me in the loop about delivery and happy to work with our builder on delivery & installation. We went to Haraway appliances & BBQ outfitters to comparison shop. Haraway pricey without any advantage; didn't see point in giving them commission. BBQ outfitters charges delivery & doesn't install so you have to look for someone else to do the install. Gas logs & bbq offered the most well rounded experience with good pricing , responsive customer service, and all inclusive package. Would recommend them to friends. read more

I walked in Sat morning with some questions about a Green Mountain Pellet grill and Dave (owner) spent 30 mins showing me the ins and outs of the machine. What struck me was I told him I have another smoker and was just curious. He wasn't trying to sell, instead he's just passionate about his products and his knowledge is unmatched. After learning about the product I decided I did in fact need another smoker. NEED! :). It didn't hurt that the price was lower than I had seen at big box retailers out west (no one here carries it except Gas Logs Express). The price was actually shocking to me as most independent grill places upcharge like crazy. Dave scheduled free delivery AND assembly this morning. For anyone who has put together a grill...that's amazing. He gave me a small delivery window and his team showed up right on time. They were awesome. Kicked the thing off for the burn in and made sure I understood the basics. If I ever NEED another smoker I'm headed straight to this place again. THANK YOU DAVE! read more

A friendly and knowledgeable staff. They have a great selection of grills and smokers. The staff answered any and all questions I've thrown at them over the years. If you have a pellet cooker, this should be your first stop to acquire pellets. They sell the good pellets. When the bag says Cherry pellets, they are 100% cherry. No filler. read more

Great experience at Gas Log Express & BBQ Grills. We bought our gas logs here and got a great price, great install and we are very happy. Dave and installer were great. I'm very glad we found this place! read more

I am so excited with my new gas logs!!! Went to pick them out on Thursday and they were installed Monday morning. Everyone was very nice. Service was great. I am enjoying right now! Thank you!! read more

I've just had an excellent experience with Gas Logs Express. Technician Chris arrived on time, efficiently cleared the work area and protected it with a thick blanket, and then went to work. He had my fireplace working very quickly, and even cleaned the glass front! Rather than rushing off, he stayed to thoroughly describe all that I needed to know to feel confident in using it, and invited me to record his "lecture", so now I can review it whenever I need to. Thank you, Chris! read more

After visiting a similar store in Georgetown, we came to Gas Log Express hoping for high quality with lower prices. We were definitely in the right place. They had a great selection of gas logs with really impressive pricing. It's not Home Depot cheap, but the quality is 1000 times better. The owner walked us through all of our choices and did not pressure us into any upgrades or extras, although we did choose a few. His son came out to do the install just a few days later and was very professional and did a great job. I love being able to support a local family-owned business and get a great deal in the process! read more

After discussing this matter with Dave, we have made amends and I decided to go forth with purchasing my pellet grill through this establishment. I can appreciate and respect when someone who can own up to their mistake and make a maximum effort to right a wrong. Thanks for honoring your word and I will continue to do business with you and recommend you to all my colleagues. read more

I couldn't be happier with Gas Logs Express. This is a family owned business with a terrific selection, friendly service and great prices. The owner and his son installed my new gas fireplace logs and they did a terrific job. They were prompt, polite and very professional. I would not hesitate to recommend this company to anyone! read more

What a great experience! From buying to installation, Gas Logs Express gave superior customer service. I did my research beforehand and taking into consideration the product, price, service and reviews, this is the best deal in Austin. A family owned and operated business that treated me like family. Do yourself a favor if you're looking for a gas log or grill and buy from Gas Logs Express! read more