Hired them and 3 weeks later they went out of business. Failed to show up and mowed only even though we were paying for full turf care and bush service. Nightmare. read more

I hired this company The Ground Guys of Monroe, Mi back in June of 2017, I had them to my home 3 times. The first cut they did (were a "boss" was present on site with cutting crew) they did a good job I paid in full $60.00 cash. The second cutting was horrible, the grass was cut badly and they didn't weed eat at all, I called the office to complain and spoke with Amanda..I got a few excuses and was told they would be back out to fix it, I then later was told I wasn't on the schedule due to a scheduling conflict, and that my service would be discounted $15.00 The next week they showed up for a full service cutting only again to do a incomplete cut and not weed eat. I again called to complain and once again spoke with Amanda who then put me on with a Jim. I was once again given excuses told the crews were new..etc, I was told the account would be deleted per Josh (I don't know who Josh is but was given his name) later I found out that Josh is really apparently a Jason (from a review I read stating he used different names with dissatisfied customers) I believed my account (for 2 cuttings) was going to be deleted and I owed nothing as that is what I was told, I told them I no longer would be using their services. A YEAR later I received a "Past Due Billing Invoice" for $605.00 even if my bill wasn't deleted I would only owe $40 x's 2 cuttings, minus a $15.00 discount (from first complaint) so that would total $65.00 but I wasn't supposed to have a bill at all. I immediately called, I got a messaging system, I left a message, did this several times with no return calls back. They were billing me for 7 service dates (which I did not receive) and they were charging me $25.00 late fee for every month for a year! Soon after I decided to do a BBB Complaint Case they responded to my complaint by stating the provided 7 service dates at my home, and provided those dates in their response, those dates differ from the dates on their past due billing invoice, and two of which are two days in a row for full cuts (who has their grass cut 2 days in a row ?) I've now received a letter from collections. I've turned all my documents that I've saved, along with the notes I made each and every time I spoke to Amanda over to my attorney and I'm going after them for over billing, as well as removal of collections, all the aggravations this has caused in what is almost 2 years now along with all legal fees, I would rather pay my attorney 5xs the amount they are trying to get then give this company another cent.,just on principle alone. They are EXTREMELY DISHONEST in their billing practices as well, as doing incomplete work. They are a sad excuse of a company. The only thing that makes me feel better is, I have a fantastic attorney that reassured me I will win this, and unfortunately the fact that I'm not the only one they have done this too. Upon getting info together I've come across other reviews about them billing for services that were never done, over billing, not returning phone calls and doing incomplete work. Seems to be the norm with them. BEWARE of this company at least the one in Monroe Mi ! I'm attaching a photo of their response to my BBB Complaint Case on because it sites the 7 service dates they claim they were at my home, and photos of the past due billing invoice to show their dates are different on both. It also states I never called which I did, and my notes of each call is written (scibbled on the invoices). read more

See all

I don't want to write a bad review but Josh has given me no choice at this time. I have trouble with my yard flooding and was told that they could fix the problem with drains and the cost over $1,900, and they stand behind their work.... it's been over a month since the project had been completed, and Josh has never called me back or emailed after several attempts to let him know that the drains made no difference. I have called him and spoke to him and he said he would have to ask the owner what to do. It's been 2 weeks and nothing. THEY HAD NO PROBLEM CASHING THE CHECK. I am a single lady... my money isn't grown on trees. FIX the problem as promised. Please stop ignoring me, and don't use the excuse again that your phone's aren't working. You have my number. UPDATE May 31st 2018.......its been a week....The receptionist called once, left message. I called back later that afternoon left message thats a week ago. Called today again, left another message. UPDATE June 1st 2018....... I'm not sure why I can't get a phone call, but today they posted pics of their work on Facebook, and the contract I signed. It was never about that, it was about them calling me and explaining why it isn't working afterJosh told me it would take care of 95% of the problem. He said that I told him the water was coming from the neighbours...just want to state that's not true...I said it's coming from the sky when he asked me lol. He also said it was because we had a storm...well wouldn't you make sure it would work when it rains and storms??? Either way it doesn't work in either scenarios and I guess his word isn't worth too hoots. 7th June 2018 Still no calls...Wow...unacceptable when they pride themselves with great customer service. Called national also...8772036098 ...the receptionist messaged a gentleman by the name of Nate to call me straight away as I was concerned about my contract that was posted on social media....well no call..I called again...still no call from anyone. They were however able to post my contract on social media which I really don't know why they would do that, I'm not questioning the work, I'm wondering WHY it isn't working when I was told it would fix the problem and I paid $1,900. Josh told me a week after the very first time, in March that it wasn't working, he said he would come out and take a look at the job that was done, well that hasn't happened either... Yesterday received contract and pictures in the mail...how do they have time for that but can't call...I don't understand....Please call with an explanation that's all I'm asking, I think i deserve that. UPDATE 29th June Still no call from anyone, not from corporate, not from the owner, not from any receptionist, not from Josh or anyone from the Monroe office. I know other people with problems of them returning any calls and have actually gone to other companies from the lack of professionalism. They take your money and then you never here from them again. Thought I'd post a couple of pictures after the work was completed so my yard wouldn't flood. This is the week after... hope everyone has a good laugh and takes this serious. read more

We hired them last year to mow and weed eat. The first service was good and we paid in full. The following 2 services were pathetic and they did not weed eat. We called and complained and they sent a guy out to weed eat. He did about half of it. Then we received a bill in the mail. We complained and my wife spoke to an Amanda that directed her to a manager. The manager gave us a bunch of excuses about new crews and said he was going to delete the bill. We told them we were done with them. We had not heard anything since last year. We just recieved a bill from a collection agency for 4 services. They were only here 3 times in total. They also added $25 a month in late fees. Making a total, of originally, $80 to $600. I would not recommend anyone use this company as we are unable to reach them or the collection agency at this time. I will pay an attorney $600 to fight them before I give them another penny! read more

Hired them to cut my yard, a 5 acre parcel with 4 acres that is yard. I had surgery, my mower ( tractor) broke while I was down & my wife couldn't do the grass. Terrible job! I had asked for a call before they arrived so I wouldn't let my dogs out while they were there. No problem ( 1:21 pm) I was at a DR appt. Explained this to the guy who called, & where my property went to. I arrived home at 3:00 , went inside and could see 2 guys in back cutting grass, used the restroom & took a phone call , by 3:15 they were GONE! Packed up loaded and gone, left a 1/3 of my yard unfinished! No knock on the door, no phone call nothing, gone. What they did cut was terrible, missed spots broken branches on trees, I don't know if their blades were dull, deck to high, going to fast, or just didn't care! Phoned the company and complained, was told that they would look into it and get back with me, NO. 2 days later, my back grass was, cut( butchered). That's a whole nother story No one came to the door or has contacted me, AND they still didn't finish!!!!! Maybe this review will get a phone call before I receive a bill read more