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    The Grout Medic of North Chicago, IL

    4.4 (30 reviews)
    Closed 8:00 am - 6:00 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - The Grout Medic of North Chicago, IL

    Grout cleaning

    Grout recoloring

    Grout refinishing

    5 More Services

    Re-grouting

    Grout sealing

    Grouting

    Tile refinishing or restoration

    Tile repair

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    missing grout less than 2 months after installation
    Don L.

    I hired Grout Medic about 2 years ago to add caulking in a shower and clean the bathroom grout in one of my bathrooms and they did a good job. However, I hired them again, earlier in 2025 (i.e. Mar/Apr timeframe) to do additional work in 2 upstairs bathrooms, but didn't have a good experience and the reason for repair still hasn't been resolved. For the project in 2025, I had them clean and add caulking/sealant to 2 tub enclosures and this was done in a nice manner. For one of the bathrooms, I also needed floor tile grout repair but unfortunately I continue to have issues with this portion of the project, even after Grout Medic sent the same technician to do "repairs" 3 times over a 2-month period after their initial work was completed. Project context: I purchased my home in Sept 2022 and it was a complete remodel so the tile flooring that I was asking Grout Medic to repair was less than 3 years old. I didn't see the original grout start to crack until a few months prior to calling Grout Medic, so whatever grout type and installation method used by the seller/contractor, it lasted for 2 1/2 years. When I had an inspection and quote with Grout Medic's sales guy, Michael Miller, he said the reason for the original grout failure was due to lack of bonding to the subfloor. As part of the repair project, he recommended applying extra glue in over 15 corners around/under the tiles to strengthen the bond between the tile and subfloor before doing the regrout. After Grout Medic completed this work, their repair job only lasted a few weeks before I noticed grout starting to disintegrate and fall through the cracks. They came back out 3 times to do spot repair over a 2-month period and I observed the same product failure w/in a week after each visit. I am the only person using the bathroom and only weigh 150 pounds so was surprised at how quickly the product failed me. The last time I emailed and spoke with Michael (approx. June), I asked that if we were trying the same approach and it wasn't resolving the issue, could we try another type of grout (i.e. siliconized grout), and he said they don't do that. I was also asking if they had the right mixture and if the technician was applying it correctly. My issue is that even if there is a larger subfloor issue, why did the original grout product last for 2 1/2 years before failure, and Grout Medic's solution (to include extra bonding glue), didn't even last a few weeks before needing repaired again. Michael told me to email a request for warranty repair to have someone review my case, but I never heard back from anyone at Grout Medic and that was several months ago.

    Complete clean, regrout and recaulk
    Debra F.

    I needed some regrouting and recaulking done on one of my bathrooms. Set up a project on Yelp and Grout Medic were the first to respond. That was within minutes and they were out the very next business day. I went with Grout Medic as they did seem to have very good reviews from reliable reviewers on Yelp and their prices were reasonable for the work I wanted doing. On the day of the job, Tony showed up and I'm not kidding, the guy worked from 10.30 to 6pm non stop. The sweetest guy and he took such great care to do a good job. Touched up after we did a walk through. Try these guys out, they're worth it.

    After

    We have an older house with original tiles and we did not want to replace them, but we did want them to look "new". When the representative first came into our home, he was very open and honest about the process. He took his time to explain everything to us and gave us a few options. Because the price was so reasonable, we added an additional job that same day. Geraldo came to our home about a week later. He took was very polite and took his time to explain what all he would be doing. Because our appointment was later in the day, the work was slated for 2 days (both with Geraldo). I couldn't be happier with the work performed and the value of the service for the money we paid. I strongly recommend the grout medic!

    Schleuter shower pan waterproof
    D J.

    I hired Neil and his team to replace a shower floor where the tile and grout were apparently not installed correctly and over the course of 5-6 years started cracking and breaking up. I was concerned that the wall shower tile would be impacted too. They sent Gerardo to do the work. He did an amazing job of careful demo of the shower floor, removed the existing tile and grout, did not scratch or ding the adjacent wall tiles, and went on to lay new tile expertly, grouted and caulked beautifully so that the shower floor looked new and should not leak because he installed the waterproof board material under the tile like the original installers didn't use. So happy I could find a very high quality tile and grout professional that was also ethical in just repairing what needed to be replaced rather than trying to sell me on an entirely new shower which would have cost so much more and which wasn't needed like some contractors would have done. I have hired a lot of home contractors over the years and Grout Medic of N Chicago is one of the very best performing, communicating, and providing high quality tile work (which is an art) contractors I have ever engaged. Thank you for the repair and replacement of my shower floor.

    Marble shower floor regrout cleaning and sealing and caulking
    Gabriel M.

    I can't speak highly enough about this Team they scheduled my estimate appointment within 24 hrs as I was expecting guests to arrive before the holidays and they provided an estimate at my house, I didn't have to wait and scheduled the work to be completed within a week. I have an all marble bathroom and Harry the Technician was absolutely meticulous cleaning and grouting the shower and the floor. His attention to detail was top notch. I had The Grout Medic of Chicago come back last week to do my second bathroom and again an amazing job, I highly recommend this service and their Team Harry the Technician and Neil the owner deliver an amazing service and customer experience.

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    2 months ago

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    9 months ago

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    11 months ago

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    1 year ago

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    2 years ago

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    1 year ago

    Gerardo did a fantastic job replacing the tile in our shower floor and sealing/cleaning shower walls. Would hire Grout Medic and him again!

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    3 years ago

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    Ask the Community - The Grout Medic of North Chicago, IL

    Review Highlights - The Grout Medic of North Chicago, IL

    Neil and team were very responsive to my initial inquiry, quickly arrived to scope and price the job, and quickly completed the work.

    Mentioned in 8 reviews

    Read more highlights

    CSI Absolute Clean

    CSI Absolute Clean

    (89 reviews)

    Jefferson Park

    They know their stuff Professional, neat…read more Job well done. If you have tile, marble or granite they can make it look like new. We had a pickle juice jar break and it etched the finish off They made it look like new.

    I have marble floor tile in my kitchen and bathroom that I wanted cleaned with the grout restored…read more I called CSI after reading so many 5-star reviews. When the estimator came to check out the job, he was very friendly and professional. I asked if they could also clean the mold in the bath grout (glass tile); he said yes so I asked him to add this to the proposal. I discussed the proposal in detail over the phone and scheduled the job. The marble was cleaned and polished but some of the dirt in the cracks did not come off. My biggest disappointment, though, was that the mold in the grout between the bath shower tiles did not come off completely. When I asked why the black spots didn't come out, the reasoning that was given to me was that the mold is too deeply embedded in the grout. I asked whether the solution used contained bleach, and the answer was no, that bleach can cause damage to tiles, and the solution used (created by their own chemist) doesn't contain bleach for this reason. So I sprayed my own tile with bleach. The first picture shows before and after. On the left is the grout cleaned by CSI, and the picture on the right is 5 minutes after spraying with bleach. I expected the tile to look like the picture on the right when I asked CSI to include this in their quote (I paid $375 for this part of the work, when $5 bottle of bleach did the work). The second picture is the marble floors in the kitchen, finished product. Cleaned and polished, though still some dirt can be seen. Overall I liked the company and their customer service. I gave them feedback and they were receptive to improving their work.

    The Grout Medic of North Chicago, IL - tiling - Updated June 2026

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