Ahhhh! I can't say enough great things about Johann and his guys. As other reviews state, his…read morecommunication was excellent and I received a quote back so quickly. We have been working on our house for a year, so I wasn't used to such a responsive contractor :). Within a week, I received the quote, scheduled the work, and had the work completed today! Ours was a little more than putting up a tile backsplash. We had to tear out an existing backsplash, repair the walls and then put up the new one. Johann's crew was prompt, clean, and completed the job in 3 days! And it's PERFECT! I'm so so so happy with the results, it's too hard to express in words how pleased I am with his work! AND.... They're so friendly and personable! A pleasure to have in our home. Thank you again, Johann! Please, everyone, if you're thinking of tile work, hire him!

Highly recommend Tigele for tile work in Chicago. Worth every cent and completed the work well…read morewithin the expected timeline. High quality work, timely service, and great clean up. We worked with Johan, who installed a new backsplash in our kitchen. He was on time and cleaned up extremely well. He communicated throughout the process and asked questions whenever clarification was needed.

Summary: Soma Tile (Lucas) is a partner through the process and his team is comprised of skilled…read moreand courteous professionals. I would not hesitate in referring them to anyone looking for bath and tile work!! Preface: Let me start this tale with some background. This project was not an exciting "Lets update our 20 year old bathroom and make it stylish and pretty". Instead the project started due to an undetected leak, the stress that comes from random water leaking in random places, and was filled with questions and concerns. Countless others "assured" me that this was a plumbing issue or just due to some neglected maintenance on a 5 year old new-install shower - and then wanted to blast holes everywhere to "find" the leak. At the same time, I did not want to rip apart a shower to then find out it might be plumbing and now a full on repair. I felt overwhelmed in making the wrong choice and doing 2 projects chasing my tail. Lucas walked me through all the typical scenarios that he has seen, leaning on the most probably is a structural fail of the shower system and then did a methodical exploration. A couple hours later and a minimal demo, he confirmed that it was in fact not plumbing related and was def. a failure of the shower system -- and walked me through what it would take. Once his team was onsite, they were focused - creating a whole "clean room" at the entry to the bathroom. 1 day demo, 1 day water-proof, 2 days tile - all while providing the proper time for dry-out and leak testing between steps. Lucas is a perfectionist, being critical on the most minor details -- which to someone that also strives for this level, but has no idea what they are looking for, was very much appreciated. Additionally, he has instilled this value in his team - that are true craftsman with their skill. Each step of the process was walked through, discussed, and made sure we understood the task, goal, and expectations. This is why I say Lucas/Soma Tile was a true partner in this project, as it wasn't a fun project -- it was an overwhelming stressful start where Soma Tile helped take some of the burden and concerns off our shoulders and work it through with their own expertise, experience, and dedication - ensuring every step was executed with precision. Soma Tile knows their craft - Lucas is a partner, his team are craftsman. Huge Thanks to Lucas, Jesus, and Miguel -- not to forget Jose who magically appeared on the last day to leave the place spotless.

What an amazing job Lucas and his team did on my bathroom tile! To begin the project, floors,…read moresurfaces, etc. were protected from dirt and dust that can occur during tile installation. Lucas patiently reviewed design options with me and provided insightful guidance throughout the install. The attention to the smallest detail, combined with the use of a laser to ensure straight lines of tiles was impressive. No detail was overlooked! The color selection of grout was carefully coordinated with the tile. The workmanship is OUTSTANDING! The team demonstrated the same quality standards as they grouted and cleaned the tile repeatedly. Upon completion, Lucas, and his team cleaned the bathroom, and their work area. Soma tile was on time and a pleasure to work with! They truly are craftsman and take pride in their work. I would strongly recommend Lucas and his team.

I stopped in the store and they didn't have a lot of options I liked in stock. If they recommend…read moretile installers (I didn't ask) I would never hire them because the tile jobs in their showroom were really sloppy. Not a good sign.

Helpful in calculating trim amount and options, but poor communication and overall experience after…read moreI purchased product. Was provided free delivery because the product was a day late to their Skokie location, but then only received a part of the order so in order to avoid delays to the contractor I had to make an extra (unnecessary) trip to pick it up myself. They offered delivery again, but given that this was the second issue I felt like I couldn't rely on them to be on time. Things happen, but both times no one contacted me to inform me that there was an issue. Had a much better experience for a similar level of product and price point at Floor and Decor without the extra headache on my part. Also, maybe just bad luck on my part, but several of the items I wanted that they had in display in their showroom were out of stock with no info on lead time for ordering.

Ah, yes, we live in the age of DIY. Especially when it comes to home improvement…read more Who hasn't found themselves sucked in by one of those home remodeling shows? You know, the ones where they show the before and after of a kitchen, bathroom, etc.? It always looks so easy on TV, and they miraculously get everything done within the hour! Real life ain't like that, folks. Every home improvement task we have attempted has taken way longer than we thought, and cost way more money than we had planned. Sure, you still save over hiring a contractor, and there is that feeling of satisfaction when all is said and done. But realistically, those HGTV shows edit out a lot of blood, sweat and tears. And cost overruns. Anyhow, I'm getting off subject. We look to save money on materials whenever we do home improvement. Plus, I try to support anybody other than the local Big Box stores. You know, the ones that seem to have a monopoly on EVERYTHING home related. (I'm talking to you Home Depot) They usually have lousy customer service, to boot. Well APEX flooring is just the opposite of those big box stores. Easily located off the Dan Ryan in Pilsen, they have a private parking lot attached. The store is small and easily navigated, but packed with a large assortment of floor coverings, including ceramic, wood, cork, and others. Lowell, the owner, is pleasant, friendly and a joy to deal with; he's also extremely knowledgeable concerning flooring and it's installation. I found their prices to be extremely competitive, and they even have some of their most popular tiles in stock, which is fantastic. Choosing and purchasing our new kitchen tile was such a pleasant experience at APEX, I can't wait to finish our kitchen remodel and figure out what home improvement project we can tackle next! [ just don't tell my husband that yet; give him a chance to recover ; ) ]

Apex is a great source for flooring and the customer service is outstanding. We purchased product…read moremade in the US, at a great price, while supporting a local business. We found multiple samples to take home along with some sound advice, and were treated like a valued customer. We have dealt with Apex in the past and their service continues to be truly excellent SERVICE to the customer. When we looked at the big box home improvement & tile stores, we were really disappointed at the lack of knowledge and samples available, a real waste of time.

Enzo's Tile did an excellent job with my kitchen backsplash. The crew was made readily available to…read moredo the job and they were able to squeeze in the grout the next day. The quality of the work was excellent and the cost was reasonable too. I would recommend them to anyone. I'm even considering them for my over-oven microwave installation.

Review Update: Second Experience with Marco After my initial…read morereview regarding my positive experience with Bert, I've since worked with Marco on a second project. While Marco is undoubtedly skilled in his craft, I find myself increasingly wary of his professionalism and attention to detail. I feel compelled to share the issues that raised red flags during this latest experience. First, Marco's punctuality is a constant problem. He was almost always late, and he would often have to leave shortly after to pick up supplies--supplies he had somehow forgotten to bring in the first place. This lack of preparation creates unnecessary delays, and I simply couldn't trust that he would arrive or finish on time as planned. There were other concerning issues that built up over time. Marco left the project unfinished for days, leaving work incomplete that didn't rely on other parts of the job. On one occasion, my modem was mysteriously unplugged while work was being done in the bathroom, a minor incident at first, but it raised questions about why he was in my bedroom at all. When I asked him about it, he acted as though he had no idea how it happened, which felt disingenuous given the location of the modem and the fact that it was hidden behind a mirror. As the job progressed, it became clear that Marco was attempting to increase the price unexpectedly. He claimed that I hadn't been charged for everything, including work he had already completed, such as installing tile. This sudden change in pricing was not only confusing but also concerning given the pattern of miscommunication and questionable charges. Furthermore, there were incidents that raised suspicion about his work ethic. For example, when installing a glass shower door, I heard loud clanging and banging noises coming from the other room. Afterward, Marco informed me that the rails for the shower door were too damaged to install. Coincidentally, I had only noticed minor scratches on the rails earlier when he showed them to me, but there were visible dents afterwards. I can't help but wonder if the damage was caused during the loud noises I heard. Marco also damaged freshly painted walls while working. While he did patch the areas, he insisted that it was my responsibility to repaint them. This isn't the standard of care I expect when hiring a contractor, and it felt like he was trying to avoid accountability for his mistakes. Lastly, I found that Marco charged me for items I didn't need, like extra pipe fittings and even a mop, which were never used in the project. He installed a toilet and purchased supplies for install; however when the same toilet was installed in another bathroom everything needed for installation was included in the box. Upon reviewing the receipts, I noticed several discrepancies and questionable charges. For instance, he charged me for connectors intended for a dishwasher, despite the fact that my project was focused on connecting a toilet and sink. Additionally, there were multiple pipe fittings listed that were completely unnecessary and didn't match the required sizes for the project. Even worse, Marco swapped out parts that I had already provided, such as the stainless steel drain I had purchased, and installed a cheaper substitute without consulting me. I'm very cautious about reimbursing contractors for materials, and this experience only reaffirmed my wariness, especially given the discrepancies in the receipts. In conclusion, while Marco is certainly capable and the work he did was good, I would recommend being cautious when hiring him. It's clear that he needs more oversight. I would suggest double-checking his receipts line by line, ensuring you aren't being charged for unnecessary items or parts that are swapped out without your knowledge. His tendency to be late, leave jobs incomplete, and make changes to pricing or materials after the fact makes him less reliable than I would prefer in a contractor. Unfortunately, I would not recommend Marco unless you're prepared to closely monitor the work and ensure that everything is done correctly.

Radek was quick with a quote, easy to schedule and offered advice on materials. On the day of…read moreinstallation he was prompt, prepared, and worked efficiently. He did a beautiful job installing our backsplash, we absolutely love it.

Very responsive, came on time, did excellent work-making our shower look like new…read moreKept the workspace clean and completed everything in a very timely manner Would certainly recommend him and will work him again at any opportunity

These folks are helpful…read more I have a bathroom to tile. I'm trying to match a traditional color but want to use some tile to make it pop. Large selection and helpful staff. Look for the red and yellow tags to give your budget a break.

Tracey was wonderful and very helpful to me. I knew what I wanted and I was on a tight construction…read moreand work schedule. She confirmed all the supplies were in stock and available for pick-up within a few days.

The sales team is full of knowledge and very helpful. It's not often you walk into a place of…read morebusiness and the workers treat you like they actually like working there! The cost of tile is astronomical these days, but I found the prices at tile outlet to be very reasonable, but I guess that is subjective, depending on your budget. I will definitely return to tile outlet for my future projects!

Good prices. Nice and helpful staff. Come with your measurements. Good samples to seeread more

Get Jose for your next job! My bathroom looks brand new. He's detailed. He's clean. He's so…read morefriendly. And the price was reasonable. Five stars!!

The grout color for me did not match what I wanted when I bought this place. I had two options…read more Option number one is to rip it out and redo it which I'm not opposed to. I've done it many times. My other option was to have the grout colored/stained... What are recall it. I'm glad I went with that. Felix did an awesome job and he went above and beyond to make sure that I was happy with what he did before he left. I would definitely do again. Very good value.

More than satisfied with my experience at this boutique tile showroom!…read more Staff is very knowledgeable and helpful, with great taste! You may pay a little more, but knowing that your project is in good hands is well worth it!!

Absolutely the best selection and most committed service in Chicago. These people actually care…read moreabout their clients and are consummate professionals. Do make an appointment to guarantee assistance. Unlike nationally known upscale tile showrooms at the Mart, The Fine Line follows through and backs their product.