I engaged Oxi Fresh Carpet Cleaning services with high expectations, hoping to revitalize one room…read moreof carpeting and three staircases in my home. Initially, I was pleased to welcome a seemingly kind and personable cleaner who assured me of her capabilities. We discussed the job, and I expressed our expectations for a thorough and satisfactory outcome. After about one and a half hours of work, she presented the supposed results of her efforts. Unfortunately, the "cleaning" she claimed to have done left much to be desired. Despite expressing our dissatisfaction, she insisted that the carpet was as good as it could get and promptly collected payment before departing. Upon closer inspection, our disappointment grew. We discovered areas on the stairs where the scrubber had seemingly been left too long, resulting in what looked like burn marks. Seeking a genuinely clean, fresh outcome, we took matters into our own hands, using a Simple Green solution in our Hoover. The stark difference between the areas we cleaned and those Oxi Fresh deemed "clean" was undeniable. In an attempt to address the issues, I reached out to the company, detailing the problems and requesting a redo of the job. Shockingly, I was informed that any warranty was voided because I had used Simple Green, and they refused to rectify the situation. Despite my plea, the owner declined to address the larger carpeted area but reluctantly agreed to redo the stairs. Undeterred, my wife and I spent hours scrubbing the carpet ourselves with an eight-year-old Hoover. Surprisingly, our efforts yielded impressive results - the carpet looked new and smelled refreshing. This disappointing experience with Oxi Fresh Carpet Cleaning in Knoxville, TN, has taught us not to rely on their services again. I share this story in the hope that others will not fall prey to similar frustrations when seeking carpet cleaning services. This is a link to a short video showing the dirt that was pulled from our carpet just two hours after Oxi Fresh Carpet Cleaning of Knoxville left our home. https://youtube.com/shorts/NGLTagVkVRA?feature=share As a side note, a gentleman came to our home four days later and recleaned the stairs. He was very nice and did a good job getting out the stains and dirt the other person left behind. Makes me wonder what the outcome would have been had he done the entire job. I guess I'll never know. I give 2 stars because of the person who came back to help. But overall it was an awful experience.

Quick response, easy to work with and carpets look great! I was happy with the updates on the day…read moreof in regards to ETA.

I was ready to get rid of my sectional because it looked terrible. But I am so glad I didn't…read more Captain's Cleaning did a FANTASTIC job. They cleaned my sectional, ottoman and area rug for a reasonable price. My furniture and area rug look new. I highly recommend them without any hesitation. They arrived as scheduled and went above and beyond. Wonderful customer service!

From the owner: At Captain’s Cleaning, we pride ourselves on after hrs commercial cleaning while, providing expert…read morecleaning services for hardwood, LVT, RVs, automobiles, natural stone, area rugs, tile, grout, and upholstery, as well as floor polishing and sealing and of course we do residential . What sets us apart is our unwavering commitment to quality and customer satisfaction. We believe that "It's not clean until it's Captain Clean!" Choose us for meticulous attention to detail and a dedication to making your spaces spotless and fresh.

I found Oxi Fresh on Yelp and they were fast to respond, appt right away, on time and very…read moreprofessional. They did an amazing job on my carpets and would recommend them to everyone. Thank you for doing such a wonderful job.

I have used this company 3 different times. Great service, on time, all stains removed!…read more I Will definitely use again.

I have always been very pleased with the service I have received on my carpet cleaning. The tile in…read moremy kitchen and dining room were looking quite grungy with the grout being dirty. I, at one point, attempted to clean with a toothbrush peroxide and baking soda but soon discovered this would take probably three months. I called Brad and received a response the next business day, and he was able to get me in that same week. I can't tell you how pleased I am with how clean the grout looks now. The pictures are the proof of which I speak. The first two photos are before and the last two are after and I'm almost embarrassed to publish them but I do not keep a dirty house.

We use Finesse exclusively for our carpet and upholstered furniture cleanings. The results are…read moreimpressive. Brad goes above and beyond! We highly recommend Finessse Carpet & Tile to everyone.

Got my first cleaning yesterday and I would not recommend this company to anyone else. The main…read morearea is not cleaned it just has lines and looks like someone vacuumed, no spots were picked up. When I presented the issue to the worker I was basically told they did their best. If this is the best I would not recommend this company to anyone else.

Absolutely love these guys. On time, reliable, and courteous as well as make my carpets look so…read moregood. Will definitely call again and again.

We were doing a complete remodel of the upstairs in our house. Dave did the tile work in our…read moreupstairs master bath and it is beautiful. We have LVT and LVP put in as well and that turned out to be nicer than we could have expected. We decided to let Dave install the LVT downstairs and not only did he install, but removed glue from previous flooring that was extremely difficult to remove. Moved furniture out of the way to install and we couldn't be more happy with te way everything Dave and his team did. Highly recommend.

My husband and I hired R and E Ventures (contractor) to remodel our outdated bathroom. Our…read morecontractor hired David Semon and Michael Cole, owners and operators of Smokey Mountain Installers to install all of our stone and tile. They did an amazing job. They checked with us every step of the way to make sure we were satisfied with their work and design. They are very skilled, meticulous and trustworthy. We left them alone in our home, on a daily basis. We are ecstatic with their results! Our bathroom is gorgeous and the quality of their work is top notch! We highly recommend them! Thanks again!