Do not rent an apartment managed by the Hamilton Company. They never respond to emails or maintenance requests. Our CO detector was broken for days with no repair. There is frequent late-night noise that management does nothing about. There was even a large fire in the trash area, and no one ever investigated the cause. When it snows, there is little to no effort to clear the roads within the property. Overall, management is unresponsive and neglectful. DO NOT RENT WITH THE HAMILTON COMPANY. They will take literally 15 days to respond to any message. What a garbage. read more

One of the worst places I've ever stayed & definitely not worth what we paid. ONLY PRO was the location - a double edge sword. Centered in a great area HOWEVER - CONs would be the location as well. Directly across the street is a homeless shelter and we got to enjoy a ton of arguing and fights at all times of the night and early morning. Lots of ambulances and every morning between 6:30-6:45 AM. we woke up to construction right outside the bedroom window. The building is poorly insulated and you get to hear everything. Hope you're not a light sleeper! DAY 1 the bathroom flooded due to the toilet not operating/flushing properly. The maintenance guy who came to look at it just put the lid on top of it and walked away. DAY 2 another maintenance guy came who admitted he was not a plumber so I helped him. Showed him the toilet needs a trip lever and a float for the flapper chain, which is on the instructions that is directly underneath the lid of every Kohler toilet. He swapped the trip lever and quickly left so we had to assume it was fixed. That would be a big NO. I adjusted the fill valve to the proper height. I bent the new trip lever so that it would work since it was the wrong one. Adjusted the flapper chain and made it so it will flush just have to hold the trip lever down the whole time. I alerted the property manager, they said they would send out another person. DAY 3 an older disgruntled man shows up, he was arrogant, condescending,and extremely rude. Making comments about me being a plumber longer than me and not knowing what I'm doing, even though the directions for the toilet are directly under the lid and I showed them that. He continue to insult me even though he was incorrect so I told him to go ahead and leave. I called management asked them to have a supervisor or someone important to give me a call about the way I was treated and crickets. They were supposed to send me the check in instructions. They didn't. I called and left several messages. I texted the phone number several times. For an entire hour I got no response. I walked into one of the buildings where the address was supposed to be and that building's desk person knew exactly who I was supposed to talk to and ended up getting me a hold of somebody right away. They completely ignored me, but this guy had a different number for them. They misplaced my info & online info form so I had to do that again. They falsely advertised this place. They gave us an address in between 2 buildings. They have over 200 pictures online and 3 of them belong to this crappy condo and of course they only put the best pictures of this dump online. This condo is subpar, it's got lipstick on the pig. It needs a serious renovation, a lot of things don't work correctly or at all. This place is gross and the management is absolutely horrible. read more

One of the worst places I have ever lived. We had rats, company didn't care and did not get us an exterminator. Elevator for the building was always broken, and they sent us bogus fees after moving out that had nothing to do with the quality of the apartment. The person managing our building switched right before we moved in and the updates we were expecting before we moved in were not completed, and again, they just ignored us. Total nightmare to deal with, they have no shame in just ignoring you. Unless they want to tell you the parking lot is getting repaired again (Don't park in it for 2 months) or the elevator is broken. Seriously, if you have any other option, do that. I promise you that you are avoiding a huge mistake. read more

They're slum lords. The public spaces are filthy and in disrepair. And they run a racket with Franks Towing to have your car towed even if you have a parking pass. read more

Wish I had more positive things to say, but I echo the greater than 80% 1 star reviews here. Do not rent with them. Lived next to an apartment with ... 6 people in it (3 screaming children plus one crying baby) - an unfair detriment to my quality of life. I'll let the Massachusetts Housing Authorities take over from there. The Hamilton Company were dishonest about the situation. First they told me I didn't know if they live there or were just guests, so I asked my neighbors and confirmed that they live there. Then the Hamilton Company said I didn't know how big the apartment was, but that is publicly available information and it is not possible to fit 6 people in that tiny apartment. They also tried to convince me that I owed MORE than the full lease to leave, which is odd and dishonest. Gave them ~2 months notice, which is more than generous here. read more

My experience dealing with the Hamilton Company and living on their property was the worst 9 months of my time in Boston. Living on their property was absolutely miserable and, frankly, unsafe. The photos I have attached below show the condition of the $2,200 one bedroom apartment I rented on the day I MOVED IN. Other photos are of public spaces such as the laundry room (which I had to walk through a construction hard hat zone to access), hallways, and outside steps/patios that were never shoveled during the winter and littered with open packages and trash. There is a large population of the unhoused who sleep in the building lobby and sometimes the halls of the apartment building. Do not even think of attempting to get mail delivered to this property-- it will be open and stolen within five minutes of the package's arrival. When my apartment had NO HEAT coming from the radiators in the dead of winter, my work order was ignored for 16 days until I contacted the building manager directly via email. The heating issue was then still not addressed until the next month when I was told it was too warm for the heat to turn on. It was December/January. The issue was never fixed -- I was provided with a singular portable radiator for my entire unit as seen in the photos below. Most frustrating of all was the fact Hamilton did not return my security deposit until mid august only after I had contacted a lawyer and informed them after multiple attempts to solve the issue with them directly. The Hamilton Company was not able to provide any proof they attempted to return my security deposit to the provided address upon move out within the 30 days required by Massachussets law. Do NOT rent from this company no matter how desperate you are to find housing in Boston. Hamilton states this property is being rebuilt but this does not excuse the lack of attention it and it's complaints received during this past leasing cycle, as rent was still being charged at full price to tenants. read more

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Update: To respond: 1. Your claim: Our staff reviewed ...come to your unit to evaluate your complaints. Answer: We have contacted the Hamilton company on a weekly basis since the end of August regarding the ongoing issues, particularly with the hot water tank. Despite our repeated efforts, our repair requests were ignored, these problems remain unresolved. Out of frustration and necessity, we were compelled to file complaints with the city in October. The city inspector has confirmed that these issues persist and has requested that you return to complete the necessary repairs. In addition to the hot water tank, the inspector also included the request to repair the torn carpet and the opened ceiling, which were added to our original complaint. 2. Your claim: This is your right to do so... further delaying the repair process. Answer: Can you clarify the source of your information? The repair process involved three separate times of communication and work. The first time the team arrived around noon and informed us that the entire carpet would need to be replaced, which was unexpected, but we agreed the plan. However, it was too late in the day to complete the work, so we rescheduled for the other morning. On that day, the maintenance team was unable to come due to a scheduling change, as another emergency repair had come up. They were the ones who rescheduled for a later date. The third visit was when the carpet was finally replaced, which occurred several weeks ago. The team did a good job and worked with us to move the furniture; we have no complaints about their work. Throughout this process, we have made every effort to accommodate the scheduled appointments. I had to take one day off work, and my husband took two days off just to be at home and assist with the maintenance. This has caused significant disruption in our household, and we have had to manage everything ourselves. 3. Your claim: To reiterate,...no outstanding work in your unit to be done that affects your living environment. Answer: The pest control team arrived a month after we initially contacted the Hamilton company. They set some traps, but unfortunately, the mice have continued to attempt to enter our kitchen, leaving their excrement on the kitchen table. We reached out to you again, but no follow-up visit was made. As a result, we took matters into our own hands, spending our own money to seal the entry point with tape and steel wool. Additionally, we've purchased and stored all food in sealed containers to prevent further issues. 4. Your claim: It is clear you're seeking compensation, in which case you need to discuss this with your Property Manager, Alyssa: Ableschner@thehamiltoncompany.com Answer: As tenants who have consistently paid rent on time and cooperated fully with maintenance requests, we have never asked for compensation despite the ongoing issues and the lack of attention from your side. However, now we are being unfairly slandered. All we have done is state the facts of what has happened. Regarding the property manager, we emailed her on November 5th with a polite request for early termination of our lease due to the extensive repairs needed for the A/C system. These repairs involve removing the ceiling in the front entryway and part of the ceiling in the living room. The vendor specifically mentioned "opening up the wall," and they indicated that the work would take AT LEAST two days. We have their written notice and they have informed you since September, however, there is no more communications until we have to call you again since the temperature drops significantly. Given the nature of the repairs, there is a concern that we could be exposed to potentially hazardous materials. As I am pregnant, I am particularly worried about the safety of the environment and my health during the multiple-day repair process. In her response, a week later, the property manager stated: "The only area affected by the work is the front entryway ceiling and a strip of the ceiling to the back door. It would take two days to complete, and your living situation is not impacted." While this may seem like a small issue from her perspective, the potential health risks and the impact on my well-being cannot be dismissed so easily. We have not received any further communication after our follow-up email. Could you please check with her on the status of this issue and clarify who is responsible for not addressing our concerns? read more

My husband and I lived at 90 Gardner Street from 2021-2024. We moved out because the Hamilton Company raises rent significantly each year while providing nothing substantial in return, but also because each building and apartment space itself has a myriad of issues. If I could give zero stars I would. This company does well solely for two reasons: they own the majority of rentals in Boston, so you're most likely going to end up in one of their units at least once, and they thrive on the "churn and burn" turnover of thousands of college and post-grad students moving to the Boston area. Unless you are trying to save money and don't care about quality, or you have almost no possessions so nothing will get ruined, don't ever rent from this company. Some "highlights" of what we paid $1800 a month for, and ended up paying $2400 the final year before we left (they wanted us to renew for $3000+): -Flies coming in the windows from the front doggy run that they put directly in front of apartments, so fly eggs hatch on animal waste and come into apartments and cover windowsills. -Multiple roach infestations, especially from college students tossing trash into the hallways and the company not evicting bad tenants. The only reason they started spraying/serious extermination dates on a regular routine was because so many tenants complained to the city. -Packages constantly stolen in the lobby, where the lobby door is not locked and has no key card/pin access. It was common to find empty boxes strewn around from thieves who had followed Amazon trucks or mailmen. -Two washers and two dryers for 30+ apartments, usually most of them not working. -Back door locks broken off, front door locks not working. There was zero security, no security cameras, and college students constantly held doors open with rocks for friends, or would kick/shove their shoulders against the locked front door until it would open. -All apartment work was done very cheaply, so it was normal to have windows not caulked, walls that would "sweat" and condensate during storms and you'd have to put down rags or towels so your stuff didn't get soaked, and appliances were all from the 80s and 90s. We had our dishwasher leak water all over the kitchen floor and not drain properly, and the plumber told us "I can't replace this unless it completely breaks first." -Hamilton has an insane policy of asking you if you'll renew your lease SIX MONTHS before you're due to move out. If you say no, they WILL allow brokers to non-stop text, call, or show up without appointments to show your apartment. -There's no 24 hour on call service, no one to help if it's 2am and your heat goes out, or an emergency locksmith. We had a storm where massive flooding came through the in-wall air conditioner and the wall below started to buckle in. We used stacks of newspapers, cardboard, and our personal towels to stop the water because there was no one else to help until the morning. If Hamilton wants to rent "Animal House" style apartments to college students coming into Boston, then be transparent about it and stop trying to charge luxury real estate prices. The only company WORSE than Hamilton is Alpha, where the owner is a genuine slumlord infamous in the state for how bad his apartments are, and a fire that killed a college girl. The only good things about Hamilton are J&K Cleaning, and Connor and the maintenance team. I expect to get a "sorry you feel that way" response under this review, but if every review is saying the same things, it's absolutely not about the tenants. Hamilton is just horrible. read more

Follow up at the end of my lease: I'm including pictures of the "superb" property that Sydny was throwing herself on the tracks for. As I said in my initial review, I will never live in an apartment complex again after my time here. The walls are paper thin which would be fine with quiet neighbors, however, mine were not. Additionally, I was under the impression it was a non-smoking building, but would frequently walk into the building and immediately smell cigarettes or weed. The property is not ADA accessible, so moving anything larger than a small box in or out is a total pain because you're required to go up/down stairs. The building becomes an oven from the time the temperature rises above 60 until October/November, the wall unit ACs are not powerful, and the bedroom windows open horizontally, so a portable AC is essential if you want to sleep comfortably during the summer. It was absolutely brutal living here during a recent heatwave. I obviously don't recommend living here but if you have to, avoid a summer move-in at all costs. They have some weird undisclosed relationship with Comm Ave Associates. The phone number listed on my apartment complex's Google business page directs to Comm Ave Associates. Not easy to find their number otherwise, which was really great when I was locked out of the building and needed to contact them. The Comm Ave employee laughed at me and offered no help whatsoever in getting in touch with someone who could assist. I'm not really sure what Sydny meant by the property being "well maintained." As you can see, carpets have stains that look like they've been there for decades, the ceilings have water damage, the elevator went down constantly (its inspection expired in July 2023 and it sat uninspected until March 2024, at which point it broke down several times throughout a weekend, then that Monday magically had an inspection from July 2023 posted... hmm...), the trash area is often a disgusting mess, we received endless emails about random water shut offs for "emergency repairs", and there are persistent mice and rat issues, and washers and dryers routinely break and sit broken for weeks, leaving 2-3 machines for 6 floors worth of apartments. I started just doing my laundry at the laundromat down the street because if I'm going to be made to pay for laundry, I'd rather do it somewhere clean where I'm guaranteed a washer/dryer when I need it - and the laundromat is cheaper. Maintenance requests can be very slow to be completed and the super is nice enough but refuses to make repairs in units that have a dog unless the dog is off the premises or shut in a room. When I told Sydny that I would not keep my dog shut in a room all day when I was at work (in the summer), I was told that unless the dog was off the premises or I was home to keep the dog in another room, the super just wouldn't come to make repairs. I'm lucky that I can bring my dog to work if needed, but what if I couldn't - would their solution be for me to take a day off of work and stay home, or else just forgo any repairs ever? A super refusing to do maintenance (aka his JOB) feels like Hamilton's problem to solve, not mine... The kicker? Heat and hot water is included in the rent - amazing! What wasn't so amazing was not having heat for upwards of 2 months - some of those days temperatures outside hovered in the 10s-20s and sat in single digits at night, and the temperature in my apartment hovered between 56-58. Hamilton's "solution" while they fixed it was to let them know if we wanted a space heater, which in turn would increase electric bills. They refused to discount, partially refund, or prorate rent despite failing to meet their legal responsibilities as landlords. Their only financial solution was "send us three months of electric bills and IF we see an increase in your bill, we'll refund you the difference." Effing ridiculous. I'm so glad to be done with this place and these crooked people. Spare yourself the trouble and avoid, avoid, avoid. read more

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I lived at the Second Street location in Cambridge and my biggest regret is not reading the reviews before signing the lease. This is by far the worst managed building that I have ever lived in. The management does not respond to emails or phone calls. They don't fix problems, and they don't communicate with tenants. In our short time here we were woken up by fire alarms at 2:30 am and had to evacuate our unit three times. At one point there was an actual electrical fire in the buildings electrical closet and the fire department came. You would think management would reach out clarify the situation, but they didn't acknowledge it. When we first moved in the apartment hadn't been cleaned. The fridge was moldy, and there was hair clogging the shower drains that we had to remove ourselves. Our washing machine was also partially broken throughout our entire lease. It was would regularly fill up with standing water that wouldn't drain out on its own. On several instances we reached out to get it fixed but it was never a priority and it stayed broken. If you live in an upper level PH unit, you will literally have to walk through a swarm of flies anytime you exit or enter the building. This is not an exaggeration. The keys to the stairwells are constantly getting jammed in the doors. When we first moved in the keys we were given didn't work at all so we needed to drive to the office and get new ones. The guy who worked there almost wouldn't replace it because my boyfriend wasn't present with his broken key. We were also not informed before signing the lease that there would be a literal construction site next door. Along with inescapable construction and noise starting at 6:45 am, our assigned parking spot was taken regularly. And when this happens, there is literally nothing you can do about it. The towing company you are supposed to call will only tow the car if it is approved by management. Keep in mind that management closes at five and is not open on weekends. Since this entire review is seeded with negativity, the one good thing I will say about living here are the neighbors. Most of the people who live here are really kind and considerate. The people who take your parking spots either don't live there, or are tenants who are parked there because of some kind of miscommunication from management who fail to let them know or keep track of which spots are reserved. Anyways... I seriously urge you not to live here. It's dirty, loud and and poorly managed. The reviews of this company speak volumes and it is not worth the stress. Since I know management will likely respond to this review, I ask you one question - how and why did it get this bad? read more

This company is legit trash. It's run by stupidly rich slumlords that are too cheap and lazy to fix anything. Seems like everyone they hire is lazy and incompetent, seriously--theyve lost my rent payment, ignore all maintenance requests, and just generally take forever to respond to any phone call or email(if they ever do) DO NOT LIVE HERE. You're much better off finding a privately owned place on Craigslist or leasing from a different company. read more

If only I could give a rating of zero it's entirely applicable. They didn't come in and clean the unit I was scheduled to move into at all. They actually have a disclaimer saying in there busy months they won't be able to but will get around to it before the 10th of your move in. This is a million dollar company with residential buildings all over. Why can't you have cleaning company scheduled. They never contacted me so here I am scrubbing toilets, walls, kitchen cabinets with filth and gunk all over them, etc, refrigerator is disgusting! Then suddenly me and my 13 month daughter have all these reds bumps all over our bodies. Oh great is that fleas on her Elmo Doll. I call them on Thursday afternoon, no return call. I leave them a message Thursday night. No call back. I call Friday at 10am get the live person in charge of maintenance who says exterminators will be out on Tuesday. Ok so where are we going until then? Unfortunately I cleaned up too much to show you the conditions of the bedrooms and the disgusting walls I had to wipe down so not even a fresh coat of paint. read more

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I tried leasing an apartment with them around Boston, MA. They were great and helpful in the beginning and as time progressed (less than a month), he became increasingly unresponsive and unreliable. It seems that a few others have the same issue as well, I tried to post an application for places whose rent was a slightly lower but every time I was denied due to unavailability and was asked to consider a place outside my budget and needs. Need to fix their websites and need to fix the way they handle people's request. Thanks for nothing Hamilton Company. To sum it up: I recommend you stay away. read more

Hamilton Company has such a wonderful maintenance staff that cares for Hamilton's vast properties throughout the state. Sadly, I know the bottom line is: making money. I would highly recommend anyone to do their homework on the vast properties they have because there are a lot of issues that involves with management stepping up and doing the right thing by the tenants and people that are part of the community. - From a previous Hamilton renter & son of a former Hamilton employee read more

Never expect your maintenance issues to be addressed promptly. This company really sucks about maintenance of their properties. All they are interested in doing is to delay everything indefinitely and make you unable to maintain the unit and blame you as a violator of the lease. I have a dishwasher issue started from the end of Feb and now is early May, the new dishwasher is still sitting outside of the unit. We have not been able to wash dishes and maintain the kitchen for months. Not sure if this is still a habitable unit. Moreover, we have reported some issues since we moved in in July last year and those issues were never addressed in any way. Those were not severe issues so we let it be there. However, things started getting worse. In October, we suffered from no heat for months and we sent out emails and have never received any reply. We filled out a maintenance form on 11/14/2022 and have never received any attention until we eventually had time to call the maintenance office somehow. For some reasons, the ticket I filled out was 11/14/2022 and issues were addressed on 11/11/2022? Did they try to manipulate the timeline of issue resolution to make themselves better? All these together made us extremely doubtful if they are truly willing to and capable of keeping proper maintenance and addressing issues in a timely manner. You just can't ask them to do any single maintenance work easily. Today I received an email accusing us of violating the lease because of some cleaniness issue, but excuse me, should not finish maintenance work promptly an even worse violation from your side? How do we maintain anything if everything in the apartment can be faulty for months? It's funny that they as owners don't even maintain the properties properly but expect us, the residents, to do everything for them. And in the meantime, they can also get money from us, and occasionally, if you don't serve them in the way they expect (yes, the word "serve" is more than accurate here), they can accuse you of everything they want. They are truly not respectful to the residents and only interested in bullying the tenants. --from the Woodland Park Apartment. If you can't avoid this company, then at least avoid this apartment. At least in this property, you will not be treated humanely. I usually have a very high tolerance on apartments as I devote 95% of my life to the academic research and really don't have time to complain. As long as it is livable and the owner is reasonably, I am 100% fine if some aspects are bad. I therefore rarely have any complaints against any rental company, but this time the frustration I faced to is too serious and way exceed what I can tolerate! And if even I cannot tolerate, I don't even think anyone in the world can! read more

The management team is useless. The maintenance team is even more useless. I would never recommend this leasing company to anyone. They charge you an arm and a leg for everything to be broken at all times including the A/C (when it's 90 degrees outside), laundry room has 8 machines and only 2 work. You can email maintenance as much as you want but they won't answer. I'm on 1 full month of emailing and calling about my AC with no response until I had to threaten a lawsuit. Unprofessional and like I said, useless read more

Your complexes and buildings downtown might be a little better than the ones on the North Shore but this company is absolute joke. My mother lives here and I am appaulled by how many issues, MANY issues, are being handled... or for a better understanding, is NOT being handled. My mother and her roommate went an entire week unable to shower due to the plumbing being completely backed up upon moving in. The resolution was cutting a hole in her roommates bedroom to get into the plumbing.... this was over a month ago and they covered it with duct tape.. it still has yet to be fixed. Upon moving in, in October, when running through the pre-move-in check list, a number of items were listed on there that my mother needed fixed. Like the hallway closet doors being busted and unable to shut/stay on track... It is March and no one has come to fix anything. Mind you, this was after a promise from management that it would be fixed within 2 weeks of her moving in. I was also in property management and told her NOT to take the keys until everything was fixed as this is a common promise we make to clients. Drains don't work, the apartment is falling apart, calls are never returned, work orders are never filled. HUD needs to be called immediately as this behavior is absolutely disgusting and I will be sure to never recommend this management company to anyone. read more

Woburn, Massachusetts had a COCKROACH problem and they were SO LAZY to deal with it!!!!!! Also, it's been almost 3 months since I got my security deposit back. I tried calling, emailing, leaving voicemails, went to the leasing office twice now and STILL DONT HAVE IT. They tell me they sent it. Guess where? To the Woburn location apartment THAT I MOVED OUT OF. Like... What??? I said to re-send it to my current address and, nope, still missing. I went to the leasing office today, the admin said she can't even reach her own accounting department.... I've also been asking for proof of delivery that they even mailed it out. Did I get that either? No. She told me she would call me back. Did she? No. AVOID THEM THEY ARE AWFUL. EDIT: I see someone from the company has responded to my post to reach out to them? Well guess what, I sent you an email to that same email address you mentioned in your response below a DAY BEFORE YOU POSTED. So what, you guys don't even check your inbox now?!...... awful. read more

The Hamilton Company is the worst landlord I've ever rented under. Cockroaches, mold, theft, holes in the wall, and an unsafe elevator--our packages keep getting stolen, and they do not provide an alternative or safe mail room, telling us to have packages sent to friends (as if this is a sustainable long-term option) or go to the police to attain security footage (police reports will then be ignored by Hamilton). Several months ago, the regional manager Al ghosted me and 3 other tenants from my building after making empty promises about a secure mail room, despite several attempts at following up. The Hamilton Company profits from their mismanagement, relying on tenants cycling in and out so they can keep high prices and inhabitable conditions; tenants who try to stay longer than a year face extreme rent raises. Do NOT rent from them. read more

Renting from the Hamilton Company caused unnecessary stress, especially for a place with higher rent. Here is a list of issues. 1. The buildings at BattleGreen Apartments in Lexington have been on a steady decline. It's a little like a mirage, it initially looks okay but it's not what it seems. Shopping carts pop up everywhere, on the lawn and sticking up in the snow in the winter. People smoking outside and leaving belongings strewn around. Kids had a water balloon fight outside the other day and left popped balloon fragments everywhere. There has been a wooden desk with a rolling computer chair in the middle of the lawn for two weeks now (random?) and bikes everywhere. 3. AC units are ancient and filters are never changed, probably there since installed a million years ago. 4. The laundry was broken for almost 8 MONTHS. That meant everyone piled laundry into one shared tiny machine. The laundry room is also highly unsanitary-mold, peeling paint and dirt everywhere. People never get it on time so you're waiting forever for your turn. If you drop something transferring to the dryer you have to wash it again, it's truly that bad. 5. When I asked a maintenance worker in passing about the laundry piping emptying dirty water directly onto the lawn, they told me a "cheap third party" was hired to do the job and they had nothing to do with it. For over a year, it dumped laundry water DIRECTLY on the lawn. I'm pretty sure this breaks several laws, is awful for the environment and it also molded the entire side of one of the buildings across from me. It also made this gross "glop" sound constantly as it emptied water in a brown slushy mess. It eroded the lawn to the point one of the lanterns fell over. Their solution? Put a metal rod in the lantern & back in the rotted ground. 6. They won't do anything to help you if you have loud or sketchy neighbors. Yes, we are talking about Lexington, which supposedly has a crime rate of less than 1%, but some seriously questionable people now live in this complex and at times I did not feel safe walking to my own car. POLICE present on the property multiple times at all hours of the night seen arresting people. 7. The buildings are rarely cleaned. The common areas look like a storm went through. 8. You will get emailed and harassed about renewing your lease AT LEAST SIX MONTHS before it's up. 9. The property lists online "small dogs only." The latest dog to move in is about 70-80 pounds and barks. 10. Because of the way they plow and the timing, you often have to shovel yourself out to get to work before the plow will come. When they do come, they barricade your car in with a wall of snow-still about 30 minutes shoveling in a big storm. Either way, you're shoveling. At least there is plowing? 11. Kids running around screaming, toys everywhere on the lawn. 12. People actually smoking in the common areas in buildings-the buildings are small and if you have respiratory issues it's a serious problem. 13. ANTS, ANTS, ANTS! 14. ...And apparently mice according to my neighbor. 15. I will say the maintenance workers have been wonderful when they did show up. However, maintenance issues filed in the online system were quickly marked "resolved" by management and then not addressed until months later, if at all. 16. Good luck ever getting them on the phone. You might as well drive to the office. 17. Jared who assists in showing properties is arrogant and rude. I normally wouldn't call someone out, but he starts off okay and it's a swift decline. I wish management could have been a fly on the wall. 18. I'm convinced BattleGreen Apartments must be allowing section 8 housing now, which is great it's offered-I think equal opportunity housing is important. However, with the timing I question if this has stemmed serious issues I've observed. 19. Did I mention I actually saw a shirtless squatter with a shopping cart in one of the vacant apartments drinking from the bottle? No joke. This is probably the longest, most involved review I've written but I feel people need to be warned. If you value your health, safety, and well-being do not live here or at any other Hamilton property. I took the time to write this to ensure you know what you are getting into. read more

My daughter just moved in and I am already so disappointed with the service from this company. Not to mention they have zero social distancing in the office, but they never respond to an email or return phone calls. I've needed to contact 3+ times to get ahold of her landlord. Going into the office is not an option for me with this spike of coronavirus in the area... to dangerous being around all those employees. When we picked up the keys one employee was coughing so much. The apartments are dirty just like the workers. read more

Stay away from any property managed by this company. My brother and I moved into one of the their apartments in Auburndale, Woodlands Apartments. From day one, the appliances and electrical power through the apartment started to die off. The doors, after a few days of use, started coming apart. The bathroom started catching mold within days, even if cleaning it back to back, top down. The floor boards started to separate and coming off the ground as well. Ever since we started experiencing issues, I've contacted the property management and maintenance several times to get these issues fixed. It was very obvious that these two groups never talk to each other, they we're not aware of the issues with the apartments once I informed either group. After a month and a half they started to send people to deal with the electrical issues and the floor. My brother had to miss 3 days of work (three consecutive Fridays) to be here while they fixed the issues. Meanwhile, they only showed up to work for 1 of those 3 days they had committed to fix our apartment. I personally had to miss 2 consecutive Fridays to wait on their maintenance department to fix the doors. After a few attempts from them to install the same doors that started breaking apart, it was clear that they had no clue or skill to do this. They said they had to "order new doors". That was back in August. Fast-forward to October and they still haven't fixed our doors. All three doors to the two bedrooms and restroom have to be lifted and pushed in order to open. I will never rent in a building managed by these people. They have no idea how to schedule and plan maintenance for their property, they have disjointed communication. They clearly do not care about their tenants other than when the rent is due. read more

I still live in a building managed by this company, so I'll update this post if my experience changes. Right now I could not think more poorly of this management company. I live in one of their buildings in Boston's South End, which is a very expensive place to live. My rent is astronomical. What do I get for the premium beyond the proximity to trendy restaurants? A management company that ignores emails and security concerns. First, there is no doorman in my building. Residents need either a physical key or a door code to enter. There is a problem with homeless people coming into the building and camping out in the stairwells as well as packages being stolen. A security guard was hired to work during business hours, but I have found actual homeless people and evidence of them on weekends and off business hours (like their phones plugged into wall outlets in my hallway, and jackets in the stairwell). I have also had multiple boxes stolen. There is an emergency maintenance number, but not an emergency number for management. I realized this when on Friday night, a package that I had been expecting was "delivered" but I could not find it. Given the history of boxes going missing and seeing trash and boxes discarded int he hall, I thought it a good idea to go looking for my missing items. In doing so, I found 6 homeless people camped out in the stairwell leading to the roof. I had to call the police to handle the situation because The Hamilton company is closed on weekends and off-business hours. The only emergency line available is for maintenance. Monday, I got an email from the management company apologizing for my experience. As for the package, the packing material showed up at the bottom of one of the stairwells on Monday, but the contents were missing. I asked for the security camera footage (still haven't seen it) and was told that I should pay MORE MONEY to use the lock boxes in the lobby. Those lock boxes require a monthly subscription fee and a down payment. Between rent and a parking space, I already give them way more money than I should. A building this expensive should be able to secure my amazon delivery for free. Second, the resident portal to pay rent. They changed the payment portal shortly after I moved in. There were several months where I had to send a physical check, which is fine. But once the new portal was up and running, I could pay rent for my apartment, but I couldn't pay for my parking. SO I had to continue to send checks for that separately. Fast forward a few months and The Hamilton Company informs me that they have been holding my parking checks and now they are going to cash them all at once. That was a lot of money at once. Beyond that being just very poor business, it's also incredibly rude. Some of us live within a budget so that we can afford to one day move out of these Hamilton Company apartments. The thing that really bothers me is lack of communication. I have not gotten a response from the person who is my primary contact, OR HER MANAGER for the last couple emails I sent. One email was reporting about finding evidence of homeless people (again) and the other was a simple question about making payments through the resident portal. Both emails went ignored. That's simply unacceptable. A building management company needs to address the concerns of their residents, period. Steer clear of buildings managed by this company if you can. They make you re-up your lease VERY early in the year, so unfortunately I have 15 months left of this. UPDATE** I completely forgot to mention that at least 1/3 if not 1/2 of the building is dedicated to airbnb-style rentals through a company called Sonder. We were not told about this when we toured the building or when we signed a lease. It wasn't until I did some internet research that I learned on my own that all these random people with suitcases are short term visitors -- yet another security concern since these people have held the door for me and just let me into the building on countless occasions. read more

I have had cockroaches since September when I moved in and it took them until now, nearly a year later to show up and spray the place. I've been I am ocd clean and vacuum my apartment and wet swifter the floors every other day. I never drop food on the floor, I only eat in the kitchen and yet I have cockroaches crawling around in my bedroom, living room and bathroom as well. I saw one crawling up the wall next to my bed the other day. My cat spends all day chasing them, it's disgusting. They carry bacteria/diseases so it's also dangerous. One even fell off the ceiling the other day and landed on my face!!! When they did finally show up to spray my apartment last week they promised they'd be back in a week to spray again but that I should be "100% cockroach free" and it's just to make sure they stay gone. Since they sprayed my apartment it actually seems like I have more cockroaches. They were supposed to show up today to spray again between "9 and 12pm", it is now past my window and they never showed up and aren't answering my calls. I killed 6 cockroaches yesterday, at least 10 the day before and my cat woke me up at 7 this morning trying to catch two more. I also have a broken mirror in my bathroom that is broken on the corner. It cuts your wrist when you open it. This could literally kill someone!! I've called them many times since September to come fix it and they won't even though they keep telling me they will. My tub drain, bathroom sink drain and kitchen sink drain have all been clogged and barely drain since I moved in, I have also been calling them about that since September and they won't fix it. There is now a moldy/rotten/toilet smell coming out of all my drains because of the clogging. The smell has engulfed my whole apartment and no amount of cleaning/candles or scent diffusers will fix it. I've left them hundreds of voicemails. They never get back to you, and if they do eventually get back to you there's only about a 10% chance they'll actually help you with the things they say they will. In the winter they sent out fake eviction letters to "all the people in many of their buildings" according to them. I asked them why and they said because of a system error. I asked them if they notified anyone that these letters were not meant to be sent out and they did not. The only way you would find out is if you called them and actually got ahold of someone which is rare. It's very clear they did this because they were hoping elderly or mentally disabled people (whoever did not see past this) would just send them hundreds of dollars they don't owe them. It's a scam. And I'm sure they thought the people who thought that they had to pay this money and couldn't would just up and leave. This was in the dead middle of the winter that they were trying to throw helpless/unknowing people out onto the street. They will also tell you you're allowed to have one cat or small dog, and once you move in and pay them, they will call you and tell you you can't have a pet there at all, forcing people to get rid of their animals or move out after they said it was allowed. They will tell you there are things like laundry and a trash shoot in your building when there are not. My laundry room is three buildings over. The washers and dryers in the building never work. Most of the time there will only be one or two of each that work. But they don't put signs on them to differentiate. So about 90% of the time you will put stuff in the wash and pay for it and come back when it's done only to realize none of the soap has washed out of your clothes and that they smell really bad just like the washers and they are soaking wet because none of the spinners work. A few weeks ago I put all my towels/wash cloths in the wash and they all came out covered in disgusting brown spots. It ruined all the towels/wash clothes I own!! If that had been someone's entire wardrobe it could really ruin someone's life. They might not have clothes to go to work. Or they might not have the money to replace their entire wardrobe. They will tell you heat is included. But when the heat starts coming on in the winter you will realize you don't actually have control over your heat. Your radiators will not shut off and it will be 120 degrees in your apartment all of the time. I am not the only person who experienced this, everyone in my building did. You can turn the knob on your radiator to try to shut it off and it literally won't make a difference. I couldn't sleep most nights because of the heat and I would sleep with all of my windows open in the dead middle of winter and it would still be about 100 degrees in here. Good luck trying to sleep for work, or live in your apartment without constantly sweating profusely. read more

i rent their apartment at the Parkman St. a few years ago and it was a horrible experience and even after several years I am still mad. Their manager acted like the lord of the land and consistently knock on my door and see what I am doing, sometimes he even opened my door with his key without noticing me. The manager and his wife always sit at the back door of the building and they know everything about you and your family! I feel I have no privacy there. On the last days of my lease the manger keeps asking when I can move out so they can start cleaning, do they even know that there is an end date on my lease? After I moved out it took them 6 months to send back my deposit money after I called and emailed them more than 10 times. This is the worst experience I have in Boston and I am so mad at them. read more

I stayed at an apt on 1126 Boylston St. for 3 years. Great maintenance response. The maintenance guy "Trent" in particular is a stellar professional. He has a fantastic work ethic, resourceful and efficient. He literally got the floors remodelled in our apt in a single day. I would recommend living in this building if you get the chance. read more

This company is awful. I moved to my complex in July and it was under different owners. Within a week the Hamilton Company took over. I let both companies know of the problems I had in my unit...plumbing being one of them. Neither company took care of my plumbing issues and the day I moved in I went to grab a sandwich and run to Target. Come to find out, a leak that was coming from my apartment tripped the fire alarm and the fire department had to come into my apartment. I am okay with that for safety reasons, what I am not okay with is that when I spoke with maintenance about my email that I sent about plumbing he told me, "Oh, yeah I did see that email but I didn't really look at it." It took about 6 weeks for all the plumbing issues to get fixed even though that Fire Department was called. Then my key to the back entrance, which was tricky to begin with, stopped working. I let them know and asked if some work had been done to the back door and they said no but they'd get me a new key. I ran into a neighbor and he told me he saw someone was working on the back door and saw the lock get changed. I did get a new key but the Hamilton Company blatantly lied to me. This month after coming home from vacation I came home to a notice of non payment of rent. I paid. I showed them the proof with screenshots of the online portal showing I paid, my bank statement that the rent was withdrawn, and forwarded them an email of confirmation. When I got a hold of them they said it was a mistake and they hadn't gotten around to notify me of the error. I have never experienced anything like this with any other rental I've been in. I will not be renewing my lease because these issues are non stop. read more

Please trust all of the horrible reviews. To start, we have no issues with bugs, which is great. They sent a pest control company to check out the apartments in our building... BUT FORGOT TO TELL US THEY WERE COMING. Things were moved in my apartment and I thought someone broke in when I came home! I called the police, detectives came... we called Hamilton to make sure they hadn't been here for maintenance and they ASSURED us they hadn't been here. Finally the detectives leave, hours later I get a call from Hamilton saying that they actually HAD been here with pest control! I then called the detectives to let them know. HOW INCOMPETENT! Then they had the audacity to raise our rent the second year we stayed. They also assured us when we moved in that I would have parking.They forgot to mention parking only applied at night and on weekends. During the week from 8am-6pm I cannot park AT MY PLACE OF LIVING. It's for the companies around us during the week. I don't work a regular 9-5 which makes this an issue. They can't assume everyone who lives here will work a 9-5 and should make a note to let people know before they move in! There is limited parking. The Hamilton company has threatened to tow me multiple times now. The only other parking is street parking for which I would have to pay. Very convenient they mention this AFTER I sign for another year. Now where do I put my car for the next year? Please believe these horrid reviews and think twice before renting from them. read more

This is THE most inefficient company I have ever seen. They owned me a $200 check from LAST YEAR and promised to send it to me. Seven months have passed during which I sent numerous emails asking about the check, and got only 2 useless replies. How can they treat anyone like this? It looks like they have decided to ignore my emails and calls until I forget about the $200 that I deserve. Unbelievable. Read the bad reviews and be warned!!! read more

They refuse to evict tenants who are extremely disrespectful. They refuse to fix anything. You want to pay your rent online? You'll get charged a fee and they blame the bank. You want to pay by check? Cant mail it you have to go down to the office where there's no parking. Then they claim they didn't get a payment and then threaten eviction. You have to pay almost $100 to park at West Roxbury and you'll be towed if they dont look hard enough for your sticker. Cant have company because there's nowhere to park. High rent for a terrible apartment. read more

Seeing as how The Hamilton Company requested and fought to have my review from 2011 removed "because it didn't have enough context," here is the copy of the same review plus more context and an address so that you NEVER LIVE THERE. My review from 2011 (I lived at 62 Boylston st. for a year and a half): "Management is oppressive and selectively unfair. There are a lot of young people living in the building and the amount of sketchy activity in and around the building has increased to the point were you'll be hearing gunshots and pimps yelling at prostitutes late at night when The Glass Slipper and Centerfolds let's out and closes for the night. Interesting dynamics in this building, at least the security personnel is very good. The mailman is a creep." My 2016 thoughts: Not only do I think they are bigoted enough to screen their consumer reviews, but I think they want to control them. Nice try. Yelp told me what you did. That won't work. Here goes: Your HVAC system is regularly out of service; your carpets smell of old beer; shout out to OTIS who is an OG in safety and security and was the only person who actually made me feel safe the night someone broke into my apartment. You have been taken over by college students from the Theatre department next door and your rent is not worth the space. For those of you reading this, just move to Brighton. It's a nicer area, bigger space for the same price. Nicer landlord. Good luck. read more

My experience working with Mr. Jared Aiken was excellent. When looking for a room, I contacted the Hamilton Company, and the person responding to me immediately was Jared Aiken. He showed me a room right away, answered all my questions clearly, understood what I am looking for, and his work ethic is superb! So I decided to lease with him, and the leasing process was done smoothly. There are lots of prestigious institutions in the Boston area. So many scholars come to Boston to study and attain their career goals from all over the world. We just need a place to stay in a quiet room (no parties) for study/sleep as well as a safe environment while we are living in the Boston area. Surprisingly, it's so hard to find a simple quiet room with very safe neighbors and a good location, even though lots of students are living in Boston to study. Long after I moved in, he has still been the first person to respond immediately for emergency assistance to straighten things out even though in the middle of the night/weekend. I have been moved by his humanity, and he sets the highest standards of professionalism for himself. He is one of the best models for leaders with his sparkling qualities as a human being. He can well understand that busy scholars do not have loads of free time to deal with issues at an apartment. We just need to focus on our goals and keep going strong without any interruptions in the apartment. He is one of the few real estate representatives in the Boston area with such a dedicated commitment to global diversity. His practices bring one of the best benefits for the real estate business in his support for the international students/professionals in Massachusetts he so ably serves. Despite so many difficult situations going on at the Hamilton Company, I am so grateful to have Mr. Aiken. He has been doing an outstanding job since I met him. He is very responsible, constantly hard working, an assiduous multi-tasker, a great team contributor, trustworthy, respectful, humble, positive, pleasant, and willing to help. He has the best business etiquette. He is a reasonable person (common sense/doing things according to the law) and academically intelligent with the ability to discuss any issues. I highly recommend him. But to benefit best from his very professional approach in this challenging real estate market, you must have good qualifications and good references. I cannot thank you enough for Mr. Jared Aiken while I was living at the Hamilton properties. All the best to him." read more

TERRIBLE. I rented a parking space from The Hamilton Company out of their office in The Atrium at Packards Corner. The woman wrote out the sticker to put on my car in black marker, which I assumed was permanent. My mistake. One month later I walk out to the parking lot on my way to work and my car is GONE. Hello, scary. I thought it was stolen! I tracked it down and found out it was mistakenly towed because the DATE ON MY STICKER HAD WORN OFF. Great. So I spent $150 getting my car back and called T.H.C when I got to work to try and get reimbursed. The woman on the phone spoke to me with such a HUGE ATTITUDE and could not understand why on earth I could possibly be aggravated by the situation..... UM?! MISSING CAR?!? $150!!? Not only that, but her pissy attitude continued when I got to the office that day for my reimbursement. How about being apologetic for causing me a stressful inconvenience that day? Instead of telling me I needed to be more patient after waiting for OVER 45 MINUTES for my check. Thanks. Incompetent bitches. Stay clear. read more

One word. Miserable. The day I moved out of their property was probably the happiest day of my life. This place has a major pest problem, I killed a few mice, but I keep hearing them scratching the walls, thin walls, very loud neighbors, broken elevators, unplowed parking lots (seriouly after 3 feet of snow, they decided to plow it once... not worth it for a $135 a month parking fee), The FRONT door got shattered SIX times in one year. I was feeling unsafe. I moved away but I am still dealing with them. After one month trying to contact them, they have totally ignored my questions about my DEPOSIT. Please give me my deposit back. I have emailed and called a number of times. ZERO RESPONSE. Absolutely miserable. read more

Awful! I lived in a Hamilton Company apartment for about 11 months and couldn't get out soon enough! My roommate and I were consistantly ontime with our rent and received at least 4 notices threatening eviction for failure to pay. When we would call, frantically concerned and requesting a call back immediately, we never heard back. We had to pester them until finally we spoke to someone who nonchalantly informed us that it was an error on their part. Nice of them to let us know the problem was taken care of. Furthermore, we paid our rent online, and one month they deducted a second month's rent from both our bank accounts, unauthorized! Eventually they returned it, but then had the nerve to accuse us of not paying for that month at all. The unit itself was fine, but certainly not worth the high rent. They raised it again at the end of our lease, but we both moved out before the lease was up because we just couldn't stand it anymore. read more

Completely agree with the 1-star reviews that have come before mine. My last experience with them was over 2 years ago, and it still burns me up, thinking of how rude, unknowledgeable, and incompetent they are. I had an apartment in Brookline that was sold to the Hamilton Company mid-lease. They were absolutely awful - the receptionist (if you can call her that, since she never once "received" me with anything resembling professionalism) was always rude, always an indifferent, uncaring tone to her voice and didn't know squat. When I would ask to speak with a property manager, they were ALWAYS out and I know she never passed on my messages. The building was not in great shape before but was outright neglected after they took over. My kitchen was badly in need of an update - the cabinet doors were endlessly sticky and close to falling off but "it wasn't in their budget right now" - however, when I moved and had to drop my key back to the apartment, I saw that they hired workers to repaint and surprise! replace the cabinets for the next tenant. There was also the parking space issue - I rented mine to very nice older man who drove a taxi and the Hamilton Company said that he could keep on renting after I had moved, as long as he paid them directly and on time. About a month after moving, I got a tearful phone call from the cab driver's wife - who had never once in more than a year been late paying me for use of the spot - saying the they claimed they hadn't received their payment and were going to start renting out the space the next month. I know she dropped it off to them in person - they probably just lost the check due to their incompetence. As I said, 2+ years later, it still galls me that they treat people as cash cows instead of with any amount of human kindness. Negative 1-star for this grossly unethical and horrendous company. They should be banned from owning or renting out anything read more

The Hamilton Company is very fortunate to own properties in high-demand areas, such as around the Boston University. They are too fortunate unfortunately to see that their properties are in pretty bad shape and they have a lot of unhappy tenants. This review focuses on the properties at 1144-1160 Commonwealth Ave. 1. Structural problems -- The building is late 19th, perhaps early 20th century, and most of the building has not been updated or significantly repaired since then. Cleanliness of common areas is... erm, to put it nicely... sub-par. The apartment kitchens and bathrooms, and many walls and other infrastructure are in dire need of repair and updating. Toilets often malfunction, and there are cracks in walls and ceilings (that leak). 2. Electrical problems -- The electrical works in these buildings have very low capacity -- i.e. can't run the microwave and the air-conditioner at the same time because you will blow the fuse. The fuse boxes are not in the apartments themselves, but in the basement, so you have to leave your apartment and treck to the basement to flip your apartment's fuse back on. 3. Pest problems -- In addition, the buildings have significant pest problems, from the standard-issue mice/cockroaches to an out-of-hand bed bug infestation. The Hamilton Company does bring in exterminators, but the problem does not seem to abate. 4. Administrative problems -- The Hamilton Company manages a lot of apartments, so much so their staff seems overwhelmed and can't process checks and payments correctly. We too have had a notice of late payment sent to us, even though we sent in our check and the Hamilton Company actually cashed it. After some explanations, the Hamilton Company did issue us a letter of apology, but I have to wonder if this supposed late payment will show up on my next credit report. 5. Heating problems -- Have an extra sweater, even in the summer. The heating system takes a long time to respond to outdoor temperature changes, so while your apartment cools off in a few hours, the heating system can take whole night to heat back up. In the meantime, don't put away your winter clothes. However, the apartments are in such high demand that the Hamilton Company has no incentive (nor time, to be honest) to fix any of the above problems. To be fair, I will list the positives as well: 1. Location 2. Kind and polite, if helpless, repair staff 3. Heating/cooking oil is included in the rent read more

Free at last, free at last, THANK GOD ALMIGHTY, I'm FREE AT LAST! While I only lived at 1025 Hancock Street for about 6 months, I wish I could go back in time and tell myself not to rent there to save the time and aggravation. Between the problems with the property manager, cockroaches from the previous tenants and general disrepair of the building, I truly think I would have been better off anywhere but there. If you're thinking about renting a unit here, or god forbid purchasing one of the units in the building... please don't. read more

I couldn't agree more with the "DON'T BE FOOLED" review below... To sum things up nice and short, this "luxury" management company cuts all the corners it possibly can. Apartments look nice and cool in the pictures, but the actual construction of their places are awful. There are always things breaking in the building (elevator, laundry etc) and it takes FOREVER for them to finally come fix them. Then when someone finally comes to fix it, its as if they hired someone off the street to try to get the job done instead of a legit professional. Just save yourself the hassle and look elsewhere for an apartment... read more

Unfortunately, Boston tenants are at the mercy of their apartment management companies, and the management companies are well aware of this. I lived in a Hamilton Co. apartment for 2 years, and have nothing but negative things to say about them. They are often rude and unresponsive to tenant requests. Our building had a faulty fire alarm that kept going off- at all hours of the day and night- for days on end. The fire department was deployed multiple times, and even though several tenants in the building called to complain about the noise and inconvenience, it took a couple of weeks (and probably a few fines from the fire dept) before maintenance showed up. They also have the poor habit of entering your apartment when you're not home and not leaving a note. So you arrive to your apartment one evening to find your front door unlocked, a trail of dirt and mud all over your apartment, and spend half the night trying to figure out why your place smells of varnish or some other weird chemical (yes, this actually happened to me, and more than once). I understand maintenance needs to enter the apartment, but 1) it would be nice to have a note or call telling me they were there and what was "fixed", and 2) don't leave a mess for me to pick up. I can't count the number of times I've had to scrub my apartment clean from whatever wreck they created. There's too many other apartments in Boston. Avoid these people! read more