Very disappointed. We've ordered from this vendor several times and have always been thrilled to see the white box on our doorstep 2000 miles from NM. Order fulfillment has always been great and on time. This time however we discovered our "Hot" chiles were lacking any noticeable heat. They also look unusually long for Sandias, so I suspect they might be Big Jim or Joe Parker instead. We reached out to customer support who let us know we were probabaly "removing the vein". We've always followed the same process. Roast over an open flame, peal, remove the seeds, bag, and freeze. We never wash or de-vein the chiles and have always had a rich warm burn. After discovering the total lack of heat in this batch, we even left them roasted peeled with the seeds intact for two days in the fridge, hoping they'd develop some kick. Nothing. We're not heat chasers or "chile heads." Heck, we're from New England, not exactly known for spicy food. Usually, one pod is enough to add the perfect amount of heat to a dish. This time, I used five pods in a succotash, and the heat was barely noticeable. Honestly, this batch has only slightly more heat than a bell pepper. That's a big and disappointing departure from what we've come to expect. It really seems like we were sent the wrong chiles. But since they refuse to even consider that possibility or make it right, we'll take our business elsewhere. It's a lousy way to end what had become a beloved fall tradition for us. I'm sure our small 10-25 lb order won't matter to their bottom line, but we're genuinely bummed out. read more

I would simply stay away from this company if you can. I just ordered 10 lbs. of green chili and two jars of red chili ($164.15 for the order) , and since I no longer live near Las Cruces (I now live in Michigan), I was hoping for the best. They shipped me 9 lbs. and then tried just today (an hour ago) to tell me they shipped my order as ordered. That's a complete lie, and I feel like they are trying to gaslight me (like I cannot count, though I hold a Ph.D. in English. Really? The majority of our population can count to 10, unless you are 0-2 years old.) This is a joke of a company. I told them it's the principle of the issue and that I do not like to be lied to, but that I'd take one for the team and eat the cost. I will never order from them anymore. I'd rather drive to Hatch, NM, and buy the roasted chili myself--at least I will be able to get a good southern New Mexican meal made by family owned businesses who are about their community. I still love Cruces, always will, and I still love Hatch, NM, but this company gives the area a bad name. read more

The Hatch Chile Store - In this photo is 9 lbs. of green chili, not 10 lbs. - Wholesale Stores Near Me - Las Cruces, New Mexico

We Lived in Ruidoso NM for 31 years and recently relocated to Florida. It is nice with no snow but you can not find a good Hatch Chile anywhere. We have ordered a few time and have never been disappointed. Just got 5 pounds of roasted whole Chile. Arrived in perfect condition and we had rellanos that night and a green Chile omelette in the morning. Savored every bite. read more

I have not been to the store if there even is one, but i've tried all the varieties of salsa and they definitely slap. If you want some good salsa then this is where to find it! read more

Lived many years in Texas, and counted down each year until the big roasters in front of Central Market were filled with fresh hatch chiles. Those sights, smells and sounds get in your blood, and the roasted or fresh hatch options in much the rest of the country are pretty sparse. I tried to resist the urge to order from the Hatch Chile Store because it seemed so expensive and indulgent. Finally I caved and ordered a 10 lb box. Shipped overnight, the chiles were about the most beautiful I'd ever seen, fresh and big. 10 lbs felt like a good generous amount, and not so much as to be overwhelming to deal with. Didn't take long at all to give them a roast on the grill, peel, seed and prep for the freezer. So high praise for the store delivering on the promise of authentic hatch, trusted to be the heat level I desired. Is it worth it? Locally they're about $2.40 for a 4oz diced can, and look to be around $4 each via amazon, if the local is out of stock or doesn't carry. Those cans give you some hatch flavor, but are kind of sad, especially when only the diced version is available. The 10 lb box ended up being 5 lb prepped, or about 20 4oz freezer portions. Considering the cost of the shipped chiles and premium overnight shipping, that's about $3.40 each. So it's not the cheapest way to get your hatch on, but opening the box is exciting, roasting and prepping is a labor of love, and you end up with a much better product for a somewhat comparable cost per serving. As long as I'm far from Texas and the Southwest, come hatch season each year, the Chile Store will definitely be getting an order from me. read more

I received my first, but not last, order of New Mexico Hatch Chile from the Hatch Chile Store. I'm usually too hardened to be impressed with shipping companies these days but this Company really has their act together! I ordered Two Cases of Red Chile for the upcoming holidays. I was worried there would be some breakage (refer to my Monroe Chile experience) but The Chile Store uses a molded cardboard case that cradles 3 16 oz. Glass jars of Chile. The Company sells breakage insurance you can purchase, which I purchased but did not need.....No breakage whatsoever. Every jar was intact! The Sun Dried Chile I purchased is awesome. Kind of thick almost like reconstituted red chile powder but it's great! I added a bit of water because of the thickness, it was dense and I wanted Sauce. I will be ordering again soon. Customer service was friendly and helpful. See photos. read more

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I am extremely disappointed. This batch tastes more like bell or banana peppers or tomatoes than green chile. It has absolutely no taste and would not peel after roasting. This is not authentic Hatch green chile that i get every year. Somebody tried to pull a fast one on me. read more

Received the wrong product from an order and never even heard back from them. Wouldn't recommend.

There was no such place when we went there. It might just be a business that mail orders only. But it's not a store you can visit.

I have the x-tra hot Cumbre hatch green Chile Fedex'd every year to CA and it arrives on time and HOT AF!! This Chile is legit and forget about the haters on here. Don't complaint about it not being "hot" if your ordering "medium"!? Duh. Thank you for your hard work in spreading Hatch NM love across the USA. read more

The Hatch Chile Store - Hot AF!! - Wholesale Stores Near Me - Las Cruces, New Mexico

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Unfortunately, this business took my money but never shipped the chiles. I had to reach out to remind them several times, and they decided to address me rudely, refused to apologize, and then instructed me to pay even more for rush shipping after they waited for weeks to send my order. There are other options if you are looking for Hatch chiles, where employees are not rude and they do not attempt to steal your money. read more

I really don't understand so many negative reviews here. I've been ordering from The Hatch Chile Store for several years and never had a problem. They have a support team available whenever I call. Last year they sent me one of my packages wrong, but immediately replaced it without having to return the mistaken order. I always make sure that I'm receiving the new crop of fresh roasted green chile. This year I was on the website and the order page didn't look right showing me a limited chile choice. The drop box chat gave me the link to preorder this season's fresh new crop when ready. I'm New Mexican born and love my good green Hatch chile. Even my "gringo" hubby loves it. read more

I ordered 10 pounds of hot. Were shipped out of California. The chiles arrived fine. Hot as advertised, but with zero chile flavor. Decided I would do a taste test. I went to my local store and bought some frozen hatch chiles from last year's harvest. The store bought were what chiles should taste like. Hatch chile store chile's lose in a landslide. read more

My fresh chilies were not fresh and when I told them they wanted me to pay for shipping of replacement chilies. Do not order from this company. read more

We purchased several jars of "Pure Green Chile Hot" and the "Fresh Red Chile Medium" from this store while visiting Las Cruces, NM. We previously lived there. Upon returning home we tasted the Red Chile and both agreed that it was neither tasty or medium heat - it was boring. This morning, we opened a jar of the Pure Green Hot and mixed a heaping teaspoon with scrambled eggs. We tasted no heat or flavor with the first bite. I sampled it directly from the jar - the taste was disappointing and the heat was non-existent. I do not exaggerate, there is easily 3-4 time more heat in sriracha sauce. Anyone who grades these products higher than a 2 are either the company's family or friends. Most probably, many of those who approve of the products are visitors who have no tolerance for heat or knowledge of how good hatch chile should taste. They need to have someone knowledgeable of chiles and peppers perform their product's tasting and grading. Considering the quality, their products are significantly over priced. read more

The Hatch Chile Store - two jars of chili - Wholesale Stores Near Me - Las Cruces, New Mexico

The chili might be good but you'd be wasting your money buying their chili rellenos or their tamales. Not only are they ridiculously small, they are outrageously expensive( $4.00-$5.00 each item!!). They are, by far, the worst I've ever had! Save time and money and buy the frozen tamales at Costco or Sam's Club. They aren't great, but they are far better than what you get from this place. When I wrote directly to the company I got the standard "we are so sorry it wasn't to your liking. Here's a coupon for 10% off your next order." I spent $115 for one dozen chili rellenos and 10 tamales. They refunded me a whopping $17.00! By the way, their response to my critique on their website: they removed my comments! Buyer beware!! read more

Shipped green chile to N C. Arrived as noted. Everyone enjoying a bit of NM. Flavor is great.

I've ordered from FCC about 4-5 times over the past few years. Their products were fantastic but pricey. I ordered 2 3 pks of salsas and sauces on 5/11. Today 5/26 we were notified it was finally shipped? No reason was given when I contacted customer service. My shipping charge was refunded because I had trouble getting the free shipping offer the night before when ordering online. I went ahead and paid shipping to make sure it arrived by 5/26. I will never order from them again. This was a birthday gift and it didn't get shipped out of their warehouse until today?????? read more

Really nice people to buy from. Found them on their website. I couldn't believe it they have red roasted frozen chile in stock: whole and chopped. Naturally they have green too. They have both red and green in mild, medium, and hot. Did I say how nice these people are? Buy from them. Online Prices reflect shipping charges. Those prices are quite comparable to other shippers. read more

The Hatch Chile Store - a man in a blue jacket - Wholesale Stores Near Me - Las Cruces, New Mexico

No. Just no. Overpriced. Not quality ingredients when thawed out and they are just hopeless. Beyond hopeless.

I received 10 of 25 lbs. I wondered why. I emailed and left a message awaiting a call back. So it is on backorder. Fine. I get it. Here is the problem: I suggested to the "VP of Operations" that in order to avoid all of the above, the invoice could have indicated that the rest of the shipment was on backorder. She stated the program does not have that capability. I explained about "customer service" thinking it would HELP the business (as I am a business owner also and think that would be helpful). She agreed superficially and said she would forward it to the owner. She couldn't seem less concerned about the inconvenience. I am too busy for this hassle. I had to call PRIOR to this WONDERING where my order was. Communication needs to be improved DRASTICALLY. For the price, you would think they would invest in service? read more

In searching for Hatch Chiles I happened upon an ad for The Hatch Chile Store, which offered free shipping for a 10lb. box of mild chiles. I tried to order, but couldn't find how to take advantage of the free shipping offer. I emailed customer service, who replied that the ad was an error and they didn't offer free shipping on 10lb. boxes. I asked if they would be willing to honor the offer, since I had a screenshot of the still active ad showing free shipping. They would not honor it. Terrible customer service. Order from another company who honors their mistakes, as they should. read more

The Hatch Chile Store - a selection of fresh hatch chiles - Wholesale Stores Near Me - Las Cruces, New Mexico

Online order arrived: 5 lbs of frozen, roasted Hatch chiles! The chiles seem to be high quality and well-peeled. In other words, ready for any recipe calling for green chiles. I've had trouble with improperly roasted and peeled chiles from other places, and peeling off residual chile skin is a pain. The frozen chiles come shipped in dry ice. Five pound orders are separated into one pound packets so you can defrost only what you need. Prices are reasonable. Recommended. read more

Since I moved away from New Mexico, my sweet mother has sent me an annual green chile care package from the Hatch Chile Store. Up until this year, I had a good experience with the company and the taste of home they offer. This year, however, was a major bust. First off, there were major delays in shipping the product. I'm talking over a month after the initial estimated shipping date. To top it off, when I received the chile, it was already past the expiration date! It makes me think I was sent product that had been sitting in storage for some time. My mom contacted customer service and was told the date on the box was a mistake. I'm not buying it. We've purchased this chile for a number of years and even the individual bags of chile looked different--plain bags with no branding, whereas they've always had the Hatch Chile Store label before. My mother explained this but was completely dismissed with no refund or fresh batch of chile. Incredibly disappointed with the company's customer service. I'll have to get my green chile fix elsewhere next year. read more

The Hatch Chile Store - I received this chile in November 2019. - Wholesale Stores Near Me - Las Cruces, New Mexico

This company says they try hard, but in my case it did not work out well. First off, I ordered fresh red hatch peppers. I was not aware how fragile and easily spoiled this product was. And Hatch Chile Store (HCS) did little to make me wiser. Then, they have problems with their shipper, UPS. They deliver large numbers of orders to UPS at once and UPS does a poor and slow job of getting the orders into the UPS system. So if you ask UPS where your order is, they will likely say they don't have it. If you are dealing with a stable product (like dried, smoked peppers) this may not matter too much, but with a products where days matter (even hours), it is very confusing. And if you are planning on sharing a big order among a number of folks, this just does not work. I think they have good intentions, but I would recommend you shy away from the fresh products. Better off to buy them locally after someone else has taken the risk of shipment and you can just walk away from their deal if it turned out poorly. Sorry to be so negative, but this turned out poorly for me. read more

I ordered their chile rellenos and they arrived frozen to each other not separated so they are difficult to break apart without ruining them. I did manage to separate them and they are very small and only mediocre. For the price they are NOT worth purchasing. Sorry, but do not buy from this store! read more

I loved shopping with you all. The chile arrived perfectly frozen with plenty of dry ice to spare. AND.....it arrived a day early....!!!! Lastly the chile is delicious. Will definitely be ordering again...!!!! read more

I ordered my Hatch chili's to be delivered with the 2 days shipping as recommended . They got here and where fresh and I roasted them here! If you live in humidity or heat I recommend you get them inside as soon as you can because of porch thieves. Here they think their chili's are as good as Hatch but we know the truth read more

Nice and fresh peppers. The hot ones are great. The staff were also very helpful when I contacted them to revise my order. Will order EVERY YEAR! read more

Amazing product and fast awesome delivery. Great packaging. I am currently in SC and travel all over for work. I will definitely order again. Taste is great and still fresh. read more

When you need a fix of green Chile, tell your fingers to run, not walk, to The Hatch Chile Store. These guys and gals know green chile. I always get the roasted, peeled and frozen because, after doing all that myself for many years, I love the convenience of the 1 lb packs. read more

My 10lbs of green chile (5lbs of medium hot and 5lbs of extra hot) arrived in perfect condition. I had a bonfire party to roast them and shared the greatest thing about NM with all of my Seattle friends. They're all hooked now! The flavor and spice just can't be beat. I'm very pleased with the quality of the chile and great customer service from the Hatch Chile Store, and will definitely be placing another order next year! read more

I ordered 25 lbs and the chile was at best 2nds. So small I doubt I will be able to use it once it is peeled. I have ordered it for years and wondered if this was occurring but ordered 25 lbs from other store and saw what was happening. I grew up in NM and know what chile should look like! Ted Roberts read more

Hatch Chile is the best chile!! I would give it 5 stars for taste..but 4 stars is for the price. I feel that it is a tad expensive for 5 lbs. By the time you roast and peel you are left with maybe 2 lbs..but, on the other hand, there was a time where I could not even get my beloved chile from NM..so I am happy for the availability..maybe higher demand will drive down the cost in the future..roasting, smelling, eating chile takes me back to the land of enchantment.. read more

Great experience from ordering to delivery in Washington D.C. and Reno, NV. Our kids enjoyed just having to put the green chili in the freezer for now with no work involved. The price was reasonable with free shipping this year. I highly recommend this store for your fresh green chili shipping needs. read more

For four years straight I've received rotten peppers in my box. I usually shrug it off as normal given 2 day shipping. This year, half of my 25# order was rotten. They sent me 12# (not 25# like they said they did) and even some were rotten in there. It's unacceptable given the $55 price tag and $55 shipping fee. Since sending me the 1/2 replacement order (some were rotten in there, too) they have been calling and emailing me asking me to change my review. Today, I picked up the phone and after explaining why I wouldn't be doing so the customer service agent HUNG UP on me. If it was a dropped call she would have called back. Look elsewhere. There's a problem with freshness and with the cost to ship so high it's just not worth it anymore. read more

DON'T ORDER FROM THESE PEOPLE! I ordered Big Jim medium hot green chile for the Easter weekend. They sent me mild red chile. When I called to complain it took 3 days to get a call back. They wanted to reship the right order but at the same price. I said I shouldn't have to pay air since it will take me a week. They agreed to credit the shipping. But, when they shipped out the second order supposedly the correct product, they shipped it ground knowing it would be spoiled when it got here. I just tried to call them back at 4:20 NM time and of course no one answered the phone. I sent an email demanding the product not be delivered to my door because it would be rotten. I lived in NM as an adult for over 25 years always put up hatch chile while I was there. I plan on moving back this fall. Never again will I do business with this company. They treat people who are out of town and out of the area like they mean nothing. The hatch store provides horrible service when it comes to getting product to people outside the area. Don't waste your time or money use the New Mexico Connection I have ordered from them 4 times and NEVER had one problem. VERY DISAPPOINTED. Even paid a lot more to get it from Hatch never again. read more

I had a horrible experience last summer with another supposed "company" selling green chiles so I was a little nervous on my second try which was through Berridge Farms, no need to be!! Everything went exactly as promised and the chiles are fantastic! Outstanding folks to deal with! I'm making "chile verde con cerdo" today for Thanksgiving dinner with the chiles I put up, sure beats heck out of turkey and dressing!!! read more

Because I was on vacation, I wasn't able to get to my local store in California to pick up my green chiles. Sometimes I'm lucky enough to get the Big Jims from my tia in Santa Fe. But this year, I ordered 5from here. I just arrived to find my little box (a bit bigger than the size of a shoe box) in the freezer. I opened up my first medium, hot chiles to have with my breakfast. Boy, am I super disappointed. Maybe it's this one bag, but the chiles have zero taste, less taste than a green pepper and they are mild mild mild- not even a speck of picante. So sad and honestly, with the value, I probably would never order again unless you could convince me otherwise. I promise, if the other bags are different, I will post, but then again the value will still be rated poor. I had so much hope for the winter season. I'm giving it at least two stars for quick delivery pre-order communication. read more

The Hatch Chile Store - the contents of the refrigerator - Wholesale Stores Near Me - Las Cruces, New Mexico

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Super awesome to get Green Chillies in northern Minnesota. They were fresh and smelled incredible. We will order again next year!