Horrible scam stay away Be honest with patient I was there for 4 day detox They lured me for 2 days more knowing my insurance only paid 60 And they have the gall to bill me for a percentage of 70percent Never telling me read more

Communication is non-existant in this facility. I was called for a co-pay on some medication for my daughter and given a pharmacy web-site. I did as I was told and then the pharmacy called me and didn't have the RX - so they voided the transaction. When I talked to the nurse (?) again, she ASSURED me there was just a mix-up and that the next day they would be reaching out for the co-pay again. That was almost 2 weeks ago! My daughter has yet to be given the medication and I never received any call back. Then, my daughter was ready to move up to the next level of care, but they refused to move her saying that our insurance would not allow her to move for another 7 days. When I checked with our insurance, they told me that wasn't true. They ALLOW for a specified number of days, but if a patient is ready to move forward, they are delighted to see that happen. Her counselor gave a clinical recommendation that she be moved, but administation continued to come up with excuse after excuse. I called several times to speak with the directors and they were always either "with someone" or "on a phone call, but they would return my call" I have never received a call back from anyone. The one time I managed to talk to Diane, she was pretty snippy with me and then I told her about the medication etc. and she promised she would "check with her administrators and get right back to me - she would get to the bottom of all this" She never has called. Today, they kicked her out of the facility because she had been advocating for herself to be moved up to the next level of care (mental health/modalities) and they told her she was a complainer. I heard the gal in the background tell her "you can not stay on our property" when my daughter asked what she was supposed to do with two suitcases, two laundry baskets and a box and she wasn't able to carry them all and she was afraid to sit on the curb waiting for a ride (3 hours away) when it got dark. She was also without a working cell phone. Her cell phone was fine when she turned it in one night and the next night it miraculously didn't work. This was on a Friday and they told her (after being snide about "where she even got the phone from") that they would get her to an AT&T on Monday to get it looked at and of course they didn't. When she went to ask about it, they denied that they had told her they would take her.... I'm not sure how a facility that advertises for mental health care along with addiction can turn someone out on the street without even a means of communication.... They told me they didn't accept United Health Care insurance and that my daughter couldn't even enter the doors until I paid an EXORBITANT out-of-network copay. I wasn't given any options except to come up with $10,000 upfront (but their web-site says they take United Health Care). No scholarships were offered - no payment plan. Just upfront cash. Now, she is on a street somewhere in Florida and I am in SD wondering how in the world any place could be so unprofessional and uncaring. We chose this center because of the mental health component and couldn't be more disappointed in the way she was ultimately treated. There were some very good staff, but administration was another story. read more

If I could give zero, then I would. They will call CPS if you have kids and you use their detox. I thought I was getting my life back together but they were just tearing my family apart behind the scenes. Now I am under investigation by CPS for using their facility. They won't tell you they're calling cps AND prevent you from contacting family to keep you in the loop. I KNOW this because that was my exact experience after only being there 6 days. ​ read more

terrible experience. I was not the one going through the program, but as a family member on the outside. I felt like I was lied to multiple times. The person that signed us up super friendly and always answered until the day the treatment started then never answered any of my calls or text messages again. Called the center multiple times checking on the person that was in there and not one person would call me back for over a week. I've never felt so in the dark before in the hardest moment of my life with a loved one. They just took all my money and ran and then I never got any support, when I was told multiple times I would not be left in the dark and that I was going to be able to at least talk to someone at the center. I would not recommend place to anyone who's going through this situation. I just felt like they wanted the money and they couldn't care less about the person I was putting into the treatment, very sad. Again, would not recommend coming here. read more

The staff is absolutely amazing. I love Rachel and her husband Nick, they're my guidos and guidettes, my husband and I came to this facility, we left came back now we're going back again. They truly do try to put you back. It's first and your best There's interests at heart, we weren't so happy when we left each time, because the doctors don't medicate you like they're supposed to the doctor treats you all as the same, they don't treat you as individual. That's the only thing I have to say about the facility. If they can get app on their a game on treating people as an individual and medically dosing them the way they need to be instead of treating them all the same and giving them all the same thing, because we're not all the same, we are very different, what I take you couldn't take or what you take, I couldn't take so everybody metabolizes things very differently, so what I have to say is, if you want to get sober and you want to stay sober, definitely go and meet great people there. Of course, if they rehab, they'll watch. Go back and watch you tell your stories too. There's a lot of people. Some people go there for a new connect. Some people go there because they really want the help to me I really want to help and I want to stay sober. This is the last time I'm going, and this is the last time I'm gonna use. I'm gonna say sober after this. That was sober for 6 and a 1/2 years. And I relapsed last year, so it's a great place. Great people great food. The beds are comfortable. You can listen to music in your room which is big for me. Because I like to listen to music when I'm keep talking. It helps me get through my day and they got tons of food there. You'll never go hungry and the staff loves to talk to people. So never, if you don't feel good, you just tell them it won't bother you. They're very respectful on that number. I hope everybody does well in their journey. Stay safe. Stay healthy and stay happy. Love the Coffman's Antoinette n Greg (jersze'e) ‍‍‍‍‍‍ read more

My 10 year old daughter's father checked in 5/20/24 and died 5/22/24 in their "24 hour support" detox. He was given detox medications for drugs he tested negative for. They found him in his room "unresponsive" the morning of 5/22/24. Medical records show no vitals taken for over 8 hours while on heavy doses of serious medications that when mixed can cause "respiratory distress, coma, and even death." When the EMTs got to The Haven Detox facility he had no pulse, not breathing and pupils were fixed and dilated. PLEASE, seek help elsewhere. I don't want anyone else to suffer like we have. read more

They gave me double. My medication that I normally get and the dr said he was surprised I was awake. I was slurring. They stole all my money out of my wallet. The therapist there are awesome but the drs suck. I don't recommend this place at all. They fool you with their pretty pictures but the beds are a dump and some of the showers don't have hot water. Pass read more

I feel I received the help I needed but honestly I feel that they could do more therapy. Yes I understand it's a detox facility but I still think we should get at least 1 actual meeting w a qualified Therapist to discuss What events actually brought us to there. If u r self pay & really cannot afford care @ their other facilities, Austin show's u the exit door basically without at least making suggestions as to other arrangements or recommendations! Thankfully Lauren did my exit interview & gave me a list of meetings & treatment that may take my insurance Excellent nursing staff. They definitely detoxed me w ease & of care!!! The daily meetings are awesome.. Would definitely recommend regardless of my personal experience. read more

Unfortunately I have been here twice, once with insurance and once on a "scholarship". The place is clearly beautiful with all the amenities. I spent 10 days in detox and 90 days in their PHP program. They have a beautiful detox with all the fixings: big beds, cigarettes, great food and snacks, as well as medical detox. That being said, they absolutely BANG your insurance for everything they can. At the time I was there, you had to drop a Urinal Analysis every day......why? Because they own the lab and bill insane amounts for the test. You actually couldn't get your pack of smokes until you dropped a UA for them. Florida has now actually banned that practice because clearly you do not need 10 days straight of drug testing. (They also test your urine for EVERYTHING, each day $$$). Their PHP was helpful and in a less of a nice building. It still has a pool, smokes, fishing, trips to movies/etc, and trips to Publix for food. Staff was always great, minus a few here and there. Now my second time, on the "scholarship" (which means they allow you to go their for free.......but considering what they billed my insurance when I read my EOB, nothing is free) was a completely different story. I spent only a few days in detox, and was told I had to go to a specific halfway house afterwards. I won't blow that place up but it was an absolute abomination. I left detox still sick, but since they weren't making money they shoot you out the door. I left that halfway and went somewhere else, and have been sober since. Had I not gone to another facility to actually detox, I wouldn't be clean & sober. Look if you have insurance and need a nice detox, this is the place. But know your coming to Florida, and how it works here. Austin was their coordinator at the time. He was 2 different people each time. All about the dollars here. read more

Beware!!! They are scam artists. They're smooth talkers until they take your money. They use family against family. I am currently with my bank disputing payment transaction I made for this rehab facility. They're cons and manipulators. read more

This place must be doing amazing things with my qualifier but if you want to check on their wellbeing good luck. I needed to call Delray Police to do a wellness check on my qualifier today. They have no support for family members in need of a little guidance on where to seek help! At TRT The only number they give you to check in is fake 5618829821, it always says someone is on the line and the VM is full 24/7. IF YOU WANT TO BE ABLE TO CHECK ON (Not even speak with) DURRING their recovery do not send them here! The Lies from the Haven that you will be able to visit on the weekends once transferred to TRT is bullshiit, only after 2 weeks once you move to the next acronym they can have visitors said one theripist and yesterday I was told one week!. My qualifiers therapist voluntarily offered to call me on Friday with my qualifier, I looked forward to that call all day, 5 pm came rolling around and I knew if i haven't heard by then it wasn't going to happen. If my qualifier was in an emotional state a call from her therapist would have been appropriate but no she went home for the weekend stress free, she also told me she was going to give me all her contact info including cell phone #... Just another lie from the teams at THE HAVEN and TRT The Recovery team. This is an honest review from the outside, my qualifier has been in their care since 3/11/22. I would also seek help from attending an Al Anon meeting if you're a friend, family member of an addict. I have attended 7 meetings in the past 8 days, no better therapy! New member!!! BTW I did have 2 decent conversations with 2 of their therapist. 5 Stars ***** for Nurses Mona and Natalie while she was at the Haven they were wonderful! The best communication out of anyone! Natalie normally works at TRT I wish I heard about visitation from her it probably would have been explained properly! read more

I am so grateful for The Haven! They saved my life and the staff were great! I was so scared being in a new state but the staff took great care of me and made sure my transition was seamless. I have completely turned my life around and found a new way to live thanks to this team :) read more

The photos that are shown are a separate building than you will be in. I was only there for 7 days which is the full detox taper. They use suboxone and it's in the strip form. I saw so many people act so messed up off of it I refused the medication in hopes I could leave early. Wasn't the case. One day they got locked out of the medicine room and people NEEDED their subs and medication . Scary. The food was phenomenal tbh but you don't really wanna eat much. Only detox I've been able to hang closely with opposite gender. Which was nice. So they'll get you a flight out there or get you checked in real quick but when it's time to go... yeah good luck. They don't listen to shit you say you have to literally advocate for your self so hard and hope you have some one to book you out or pick you up bc no one can contact you. If you write numbers down in a notebook they tear out those pages. They strip search randomly one time on the second night in the middle of the night almost giving my elderly roomate a fucking stroke lol. The building in the photos was where I had two therapy sessions aka the only chance you get to make a call. And they do it on speaker phone and won't let you say anything they don't want you saying. It's a chill environment esp if you're doing with a friend or sig other. Important info: their ama policy is: you can leave but you cannot get your phone or id or any belongings for 48 hours after you leave. So ??? You pretty much are stuck there and it's in a sketchy ass part of west palm where I was told you will be trafficked if you walk out of there alone . Only saw a doctor once and they don't do much. Some one had Covid when I was there and they hazmated up and brought him all his meals into his room. Scary. Lol but they help anyone. Pregnant lady was there. Overall it was an ok time but be fooled with the photos. I got lucky to get a shower that got hot. They do your laundry but they don't let you have all your things you packed only what clothes they choose out of your suitcase. No pool. Go to black bear in Georgia that place is very nice and relaxing but it is not chill it is very busy and VERY life changing. The things and stories you hear there will break your heart and change you forever . Also at the haven one night these people came in super drugged up like most bur they were belligerent and throwing up all over the lobby. They locked the place down and it was super scary lol. I've never experienced anything like it. I guess people can like walk in and ask for help but it was really strange. I know it sounds bad but I met some really funny people there and have some fever dream like memories from the place and it did get me clean so. If you're young and just want a chill detox, it's definitely that. You don't have any obligations really expect getting your vitals taken other than that they give you a pack of cigs of your choice a day and maybe a meeting or 2. read more

They lie to get you in the door!! NO phone to family!!! If you are just going for a quick detox and your insurance pays, it's an ok place. But you have NO phone privileges unless you are in the veterans program. You get zero therapy. The food is unhealthy. Don't stay more than a few days! Not worth your insurance money. read more

Best detox I have ever been to. Did everything they could to make me feel as comfortable as possible and now I have over a year clean and sober! read more

When I arrived at The Haven I was terrified and had no clue what this process was going to entail. The staff were welcoming and compassionate. I have detoxed too many times to count but this time was the most comfortable and easy one yet. All of the staff are in Recovery themselves so they understood where I had come from and where I was at in my addiction. The people made the difference for me. God forbid I was ever in need for services again, this is the place I'd go! read more

My son went in and signed out the next day. He left his belongings there. I called several days later and asked if I could come pick them up. I was told not to worry about them as they would be kept in a safe place until he came to get them. It is 2 months later and my son called to get his things. He had been in another treatment facility. They told him the policy was to hold things for 30 days and then "dispose" of everything. I am extremely angry as I would have gone to pick up his two duffle bags full of clothing and important momentos he brought with him. They said I was misinformed. I an angry that someone so incompetent could answer this question wrong; causing my son to lose all he had. Would definitely NOT recommend anyone going to the Haven. read more

The Haven was the best decision I ever made. From the moment I reached out for help until the moment I left, I felt cared for, appreciated, loved, and happier. This facility is world class. The new building and level of care that it offers has excellent staff and amenities making my stay not only enjoyable but comfortable. Going into treatment is terrifying your first time. The staff made me feel relaxed and the doctors and therapists always put my racing mind at ease. The food is excellent YUM YUM. The beds and bedrooms are nice with TV's in all rooms and private bathrooms making your stay stress-free and relaxing while you focus on yourself. I cannot stress enough how much this place helped me. I did a lot of research prior to deciding where to go for treatment and I am so glad I chose The Haven. Top notch facility from the staff all the way through down to the daily groups and little details they put into every aspect of your stay. The cleanliness of the new building and little details they put into the paintings on the walls, the furniture, and overall aesthetic blew me away. I could not have built a more comfortable environment to detox in. read more

BEWARE: You will be recruited aggressively to get you to their doorstep (UP to 8 ). Have a sober advocate interact with recruiters to ask pertinent questions because they will not explain the undesirable details. We thought our flights were covered since we only needed to show up at airport. Not true, you "somehow" agree to a promissory note to pay for this (and flight home). Once there we had to sign dozen of agreements at a time when we were very sick. What we didn't know was that they are out of network and our deductibles were $8,000 (times two). Program cost ~ $7,800 per day (times two). No insurance TOTAL treatment cost equal $5,000. They jumped right on our insurance. We had to argue our way out of their (after prescribed detox time). Then we had to pay $2,000 down plus cost of flight home to get out of the gate. Thank God i make a decent living. Who has $3500 cash post detox (and months of living wrong)? I am responsible for some of this poor decision making. They are at fault for greedy money grabs. The treatment was simple valium therapy. Our insurance is on the hook for $52,000 (minus the $16,000 we are required to pay).The care here was very basic and $7,800 / day for valium bed and breakfast. My advice, find a detox facility close to home and understand your obligation post treatment. But PLEASE SEEK TREATMENT IF YOU ARE READING THIS. read more

I was recently the coordinator of care for a friend that was battling addiction. The Haven Detox went above and beyond in every aspect. You can tell that everyone who works here truly wants the best for their patients - they are communicative, responsive, and professional - yet very relational and tender. My friend is doing great and I couldn't be more grateful. I can't say enough great things about this place! read more

Complete scam - horrible. They talk a big story until you get there. They have no agreements to review, no plans to look over, and when you ask for them? You hear nothing. They don't even know what kind of paperwork or formal documents you're asking for meaning they don't know what you're talking about. They do use family against family and they lie. It's ugly. They say, 'just stay one night and then you can decide tomorrow', but if you sign anything, you're done. And? If you do leave, they keep your personal effects for 48 hours. This is the used car sales of health care for detox and it is shameful. DO NOT WASTE YOUR TIME, ENERGY OR TRUST. I had the patient on the phone with me telling me they were uncomfortable and their rep telling me, 'he wants to be here', 'the patient doesn't know what they want' . . . Unbelievable. The patient did NOT want to be there. Mind games and bullying. This is no place for someone you care about to be for anything. read more

First, Lindy who did the intake on the phone was very rude and demanded I was there for a minimum of 3 days for a half pint of alcohol. I asked if I could be evaluated on time in person before demanding 72 hours, she said it will not change no matter what with NO exceptions. Getting there uwith a 0.00 BA and all negative, the doctor immediately cleared me medically as soon as he saw me, within 12 hours the next afternoon and said I could leave. To get a little more out of my insurance, they kept me until the next morning because "they only do discharges in the morning." Second, I get there and after signing paperwork, the BHTs start blowing up an AIR MATTRESS and shoved me in a room between two beds, because they admitted more than they had capacity and beds for. They kept taking clients even though they were full! What a joke. Also, I stood in a line for about an hour to get medications from the one nurse who took roughly about ten minutes per person to dispense medications. The nurses refused to give me medication that I had came in with, prescribed by my doctor, nothing controlled and simply for depression, due to not being prescribed by their doctor who only came during the next afternoon! Then, at discharge and leaving property, they then transferred me to IOP, refusing to give me back phone. Even when I got there the driver wouldn't give it to me, he gave it to the tech who then immediately gave it to me. Absurd. Last, I was not allowed to have my vape because "there could be marijuana in that." After clearly stating that I am 100% clean on my UA and have the unopened bottle of juice, they said sorry and gave me cigarettes. They didn't care about me working on not wanting to smoke cigarettes by having my vape, they were more concerned about their crazy beliefs about how vape juice somehow relates to marijuana. It doesn't. Conclusion, worst 33 hours at a detox ever imagined. I would recommend Summit Detox in Delray Beach. read more

The Haven Detox provides the best care for those afflicted with the disease of addiction ! The medical staff, nursing staff and clinical staff are professional , dedicated and the best I've ever seen. read more

Me and my girlfriend were here the doctors are incompetent and made us take medication we didn't want to take which put us in precipitated withdrawal . Which if anyone knows is awe full. We both had 3 years clean before our relapse. My girlfriend was uncomfortable be the techs there were telling her how beautiful she was and hitting on her rather than talking AA and giving a solution. Oh but they have a magic show as a meeting. Not one AA meeting at all but hey they offer one NA once a week. They also convinced me there were doing me a favor by taking my girlfriend by my insurance is so good but they call that "piggy backing" where they charge my insurance more box they took her in for me. Illegal. Long story short we just want our personals and they are holding them hostage for 48hrs and we want to get into another place but I need my phone to do so. Hopefully they rectify this bc I heard nothing but negatives while we were in there. I guess there is a reason 3 people left ama the same day. Again told them just please let us have our things so we can go to another place but bc they want to be vindictive they laugh at you like it's a game that you signed something under influence and can't get your things back. Calling my insurance company to stop payment now read more