I attempted to establish care with Asheville Ear Nose & Throat after moving from Florida to North…read moreCarolina in 2024. I have a long history of chronic sinus disease, including three prior sinus surgeries and nasal polyp disease, so continuity of ENT care is very important to me. In January, I contacted the practice and was told that my prior ENT records from Florida would need to be sent before I could be considered as a patient. I completed the necessary paperwork with my Florida ENT in February and then waited several weeks. When I followed up with Asheville ENT, I was told the records had not been received. After contacting my Florida ENT, I learned that the request had apparently been handled incorrectly and that the records had been requested from Asheville instead of sent to Asheville. This caused additional delay, and no one at Asheville ENT appeared to catch or question the error. Once the records were finally sent, I was told they would need to be reviewed by an Asheville ENT physician to determine whether I was a viable patient. That review took additional weeks. In April, I was contacted and told that the physician had reviewed my records but that my history appeared to be "mostly allergies," and I was asked whether I even wanted to make an appointment. Given my history of chronic sinus issues, surgeries, and polyp disease, that response felt dismissive. I then provided my insurance information and was told they did not accept my plan. This was especially frustrating because when I contacted the office in January, my plan was associated with Cigna network access, and I understood that Cigna-participating providers were being honored under that arrangement. After reflecting on the entire experience, I contacted the practice manager and left a message asking for a return call. Nearly a week passed with no response. When I called again, I was placed on an extended hold, called back, and eventually spoke with the same person who had handled the referral. I explained that I was disappointed with the process and requested my records. At that point, I was first told that she did not have my records, and then I was told that she was not legally allowed to send them to me. That was especially concerning because, under HIPAA, patients generally have a right to access copies of their own medical records and protected health information. If the practice believed there was a reason they could not release any portion of the records, I would have expected a clear explanation or written direction on how to make a proper records request -- not a blanket statement that I was not legally allowed to receive them. When I asked to speak with the practice manager, I was only given a first name, was not provided a direct number, and the call ended abruptly. Overall, this was a very disappointing experience. The process involved multiple delays, poor communication, confusing handling of records, no returned call from management, and an unhelpful response when I requested access to my own information. For someone trying to establish care for a chronic condition after relocating, this experience left me feeling dismissed rather than supported. I cannot speak to the quality of the physicians' care because I never got that far. My review is based on the intake, referral, communication, insurance, and records-handling experience.

The most sub-normal ENT medical doctors with rude and unprofessional front staff. They receive…read moreover 100 referrals per day which are renamed and filed away never to be addressed again until doctors and patients start calling. They also provide false health insurance information. Wound not recommend.

Great service and in a timely manner. After visiting primary care and urgent care, I was told I…read moreneeded a specialist to take care of my case. It didn't take much longer to get scheduled after they received my referral. I am so grateful to them because they solved my problem and they were very nice.

The staff is very friendly and helpful. Dr. Steel not only provides the tests needed to determine…read moreyour condition, but also takes the time to explain the situation in terms that you can easily understand and make recommendations based on the science. I would highly recommend The Hearing Guy!

This office has a very courteous and professional staff. I had a problem with a stopped up ear, so…read moreI dropped in to see if Brent could see me. Without an appointment, he kindly examined my ear, and said it was inflamed and plugged with ear wax. He recommended over the counter ear drops to soften the wax, and said if the infection persisted, I should see an Ear, Nose, Throat Doctor. Lo and behold, the ear drops worked, and my ear is back to normal. I would highly recommend this practitioner to anyone with hearing problems. I so appreciated his kindness and professionalism.

I had used this firm when I first moved to Asheville many years ago. That experience was less than…read moregood. Due to changes in my health insurance, I was referred to them again, through a 3rd party that my health insurance uses. They set an appt. for me for 3:45 today. Subsequently, Asheville Audiology called me and asked to move my appointment as they close at 4:30, and said "we want to have enough time before closing", and to arrive 15 minutes early for paperwork. Honestly? You couldn't take a bit more time? I had to move another appointment to facilitate this. I arrived a full 20 minutes early. Per their Covid policy, I called them from my car to let them know I was there. I got an answering machine. As it was a pleasant day, I got out of my car, and waited in front of their door. I could see the receptionist on the phone, and she saw me and nodded at me. Another employee walked about in the office and saw me waiting as well. She waved to me (twice...she came and went and came and went). The receptionist continued to ignore me. At 10 minutes AFTER my appointment time, which made near 30 minutes of waiting, she finally came to the door. "Sorry, I was on the phone with an insurance company and you know how that is." Really? I said, you couldn't put them on hold for 2 minutes to let me in for the paperwork you asked me to be early for? "Well, no, you can't come in and be unattended". Seriously?? What am I, a 3 year old??? At this point, I'd had enough. I told the woman that if this was the way they treated their clients, I did not require their services as they were obviously more concerned with insurance company $$ than being courteous to patients. NEVER AGAIN #rottencustomerservice

From the owner: Helping people hear better in Asheville, NC…read more Asheville Audiology Services (AAS) is an Audiology practice. The goal of my practice is to enhance and preserve your hearing. I can assist with numerous types of noise protection and real ear measurements of musical equipment. For those with existing hearing loss, my goal is to enhance your hearing with the latest technology in all types of amplification systems, both wearable and implantable.

Dr Leslie Gant is an Audiologist with years of training and experience so you receive the highest…read morelevel of care when you visit her office. When you need hearing aids who do you want to see, some person trained to run a machine or a Doctor? My whole experience from booking an appointment to receiving my results was comfortable and professional. I highly recommend Dr Gant and she is now my forever hearing care person.

Care was top notch, staff was courteous and knowledgeable. A great experience all around! Highly…read morerecommend them!

I bought a pair of hearing aids from Hearing Life. (Formerly AccuQuest.). I paid thousands of…read moredollars for them. They have been prone to failure and have had to be shipped off for repairs numerous times. After the warranty expired, this cost me anywhere from $150-$450 each time. One of them stopped working yet again, so I went in to see about getting it repaired. The girl in the office informed me that they won't repair them if they are over 5 years old. Notice I didn't say "can't" repair them," they "won't" repair them. But they would gladly sell me another pair for $5,000 to $7,000! Why would I spend that much on another set from there, when the ones I got were so unreliable, and after 5 years they won't even service them? It shows me that they are more interested in the $$$ than they are about service to their clients. I definitely cannot recommend this company!

I purchased Oticon hearing aids less than two years ago with three years warranty. one of the…read morebatteries goes dead several hours sooner while the other goes all day. when I called them they said yes it is under warranty however I have to 65 dollars for office visit, because they have to exam it to make sure. I said just send to to the factory. battery doesn't cost that much. but no, they have suck your blood for an extra 65. don't go there. they are nothing but rip-offs.

This review is for AccuQuest Hearing Center on Tunnel Rd in Asheville…read more His name is John Wilson. He's not a doctor, he's a "hearing aid specialist". What that means is that when you arrive for your appointment, he will see you on time instead of making you wait 45 minutes or more. He will greet you like a friend, and treat you like a valued customer. The product is of excellent quality, comparably priced to other products of the same caliber, and fits very well. The support this office provides for the product is absolutely outstanding. If you have problems with your hearing, go here first. If you need a doctor, he will tell you so. If you don't, why go to one?

The Champions of "bait and switch." They run television ads about a 30 day free trial of an…read moreinvisible in the ear hearing aids. But then they tell you this type of hearing aid won't work for your type of hearing loss. How absurd! I bought a BTE type, but have had nothing but trouble with them. The receivers last about a month and then stop working. They've even replaced the hearing aids completely but the same thing keeps happening. Also the office has cameras and mikes in each room. They tell you and your spouse to discuss the purchase and leave the room. They listen to see what your level of interest and commitment is. They adjust the sales pitch (and even the prie) accordingly. My advice is to avoid this company. There are plenty of reputable businesses out there, but this isn't one of them! You've been warned!