This was our first rental property, lived here for 8 year. as a result we will never rent…read moreagain!!!!! We only had one good property manager (Victoria) who was employed with a different property management company. The harbor property management is a disgrace!!!!!!!! They came in making a lot promising for necessary improvements to bring the property back up to it's initial standards after Kayla (former property manager) she was THE WORST!!!!!!!!!!!!!! They have done the polar opposite! They raised our rent significantly, the property maintenance is sad to see. Everything that made it beautiful is gone (flowers, waterfall at entrance, broken fixture, unpaved parking lot, clubhouse and apartment maintenance, they removed "luxury apartment community from their sign). When your lease end they will default your payment to month to month rate if you don't give 60 days notice! The current property manager (Phaedra) and book keeper are useless, unprofessional, and combative! We have been reporting a mold issue for years. We have been told that we should clean the wall with bleach and water. I explained that as per their contract they are required to treat mold. I am told that a contractor will address it but no one has came and out of desperation I used the bleach solution to avoid health issues as I have asthma. If you are looking for a luxury property community this is NOT IT, it use to be ok but now it is HORRIBLE!

I would love to know how these people seriously run their business " regular business hours" don't…read morecount as actual regular business hours because the hours they have on their website vs when you call their office, surprise surprise no one is there to answer you. -Our downstairs window been broke for week [two] now* with blood all over and not one person has bothered to fix it. ****The noise complaints are for another time!!!! A whole different story!!! No one has respect for their neighbors what so ever. Blasting music from 3:00am until 5am and even when the music stops, the humans themselves don't. It's like a family of horses living upstairs. Constantly galloping. really I am surprised at how they run their business especially it being a decent sized apartment complex, but not really so surprised because this complex is SHIT!!!! So it goes without saying . For any apartment complex someone should be on call during your "regular business hours" 9am-6pm. I don't understand how I can call over ten times during "regular business hours" and no one answers . Like ever. So it's really no surprise honestly.

The pool, gym, and clubhouse are great amenities. I feel very safe living in this community.read more

I've been living is VG for almost 3.5 years now. Very decent location and rent compare to other…read moreapartments around. The best part is that they don't have bugs or any other pest issues. Maintenance was an issue but seems like it's getting better. Lorin is doing a great job getting tenants' issues resolved quickly. Overall, a very satisfied tenant

My wife and I lived at Crystal Hill for over 3 years. Here are the pros & cons…read more The maintenance guys are on the ball. Every time we had a problem they were there to fix it. The apartments are nice. Parking is pretty bad. They assign spots, then visitors come and take them. It happened to me plenty of times. Management has been saying they're doing something about but never did. Be warned that they will bump up your rent at least 10% every year like clockwork. They won't negotiate. I left because I was going broke while these guys got richer. I'm glad I'm out of there.

My 88 year old disabled father moved in to Avalon Crystal Hill apartments two weeks ago and we have…read moremade numerous maintenance requests to fix the hot water heater. After 2 weeks, the hot water heater is not fixed. The solution is to go out on the porch and pull the plug out and put it back in to get it to work. This would have been an acceptable solution the 1st or 2nd time but this has been going on for 2 weeks. Every morning when my father goes to take a shower he doesn't know if he has hot water or not. I'm amazed that the people in the leasing office and the maintenance department have not been able to fix this problem. I wouldn't expect this in a tenement. It would be bad enough for someone who is healthy but my father is in a wheelchair and has an aid. I certainly would have thought the management of the building would have taken this into account in trying to fix his hot water issue.

I had a very good experience with this company. When something was broken it was acknowledged and…read morefixed within 24 hours. When the AC went out and they needed to order a part which took a week to get, the management did not charge me rent for those 6 days and brought over plenty of fans and water for us. They were friendly and courteous. My job moved me but otherwise I would have happily stayed.

The property is covered in dog shit. They have no cameras for surveillance. They will incorrectly…read moreaccuse you of something you did not do. The rude employees will then insult you and lie to save face amongst themselves. Document everything if you have to visit.

Judy is absolutely the best! Not only did she help us with our home in Rockland County, but she…read morealso designed our apartment in Florida! She is a joy to work with and unbelievably talented. Joanne & Marvin Sternlicht

I worked with Judy on several occasions for multiple rooms in my home. We could not be more pleased…read morewith the results - everything is just gorgeous!!! And Judy was fantastic to work with! I've recommended her to friends and will definitely be using her again.

Carla (Property Manager) and her staff do an AMAZING job, day in and day out! The building is…read moreimmaculate, cared for with the upmost professionalism with an emphasis on cleanliness which is SO important during these times! The building is extremely quiet, with very minimal noise from the train station which is just next door. The club room and lounge areas are spacious and inviting, which easily rivals some of the nicest hotels I've ever been too. The gym has a great variety of equipment including a Peloton, the lobby is warm and inviting, and the package room is an added plus for those who order a lot of amazon! Moving to the Sheldon was one of the best decisions I have ever made!

Beautiful place and so well run. Quiet, clean, no neighbor noise, ultra modern units, eco friendly…read moreheat and AC. The list goes on.