I used them twice and just tried to use them a third time…read more The main issue I have is that their site is misleading. First, it says 2 men with a sprinter van = $95 for 1hr. Everywhere a number is shown it says $95, but it also mentions 2hrs minimum, so the minimum total is $190 plus tip. If you're booking quickly, please be sure to recognize that even for a 1hr move you'll be paying over $200 with tip. Second, their site shows availability for the current day, but when you try to book or call, they will frequently say there is no availability (this happened to me twice). When you call in they'll try to book you for a later day. That is a bait and switch and takes up my time that I could have used to find a different mover. Finally, they denied me service today, partly because their drivers are unavailable (site shows availability for every time slot today), and partly because they said I was unhappy with the price I paid last time (which is true, I suggested they update their website, and the site still doesn't list "$190" anywhere as the minimum total). I give them two stars because the moving service was professional and seamless, but all the extra effort around scheduling and pricing make it not worth the hassle. Please note that they also push their customers to leave yelp reviews, which likely skews their overall rating higher than it otherwise would be.

Requested a quote from Yelp and had an answer within about 20 minutes of filling out some info (to…read moresee if I needed a uhaul or not), and got a very reasonable quote. I was moving a 5 medium sized pieces of furniture and needed a bed taken outside. I was working with Jahfari (spelling?) and one other mover and they used a sprinter van- $90/hr. They were great to work with, quick, careful, and had a good attitude. I used them for about 3 hours including travel. There was an ~$83 deposit, $100 for the COI which my building required, and the $90/hr and I tipped 25%. I moved from South Williamsburg to the East Village. Overall, couldn't imagine an easier moving experience. Thanks Jahfari!!

On a phone call and invoice we agreed upon a 4 hour job with 2 men at $150 an hour. They arrived 1…read morehour late and they don't tell you beforehand that the clock starts when they leave their compound. It was an hour drive for them and they wanted me to pay for the commute to the job (my house) and $100 for gas and travel. That is BS. Companies don't pay their employees for their commute to work, it is their responsibility to get to work, not mine. A 4 hour job ended up taking 8 hours and we agreed upon $600 for 4 hours and $100 for gas travel for a total of $700. When the move was complete, they charged me $1250 including the 2 hours for their commute and hour being late. One of the most shady businesses I ever dealt. Do not use this moving company unless you want to pay double the price you agreed upon. They use intimidating tactics at the end of the job to get you to pay. Don't get ripped off!

These guys were recommended to me and were lifesavers! Packed up my antique collection and things…read moresafely and faster than even they expected. I was able to put our home on the market without clutter. They loaded up my container and boxed everything of value that I need handled carefully. They cut their initial estimate and gave me a break. They'll be moving us out of state and I look forward to having them do the job. You can't imagine the stress they took off my shoulders. Highly recommend them. They will now be moving my 98 year old mom to assisted living also. Great trustworthy people. I wish everything during our move was this easy. When a deal fell through on our home, they were understanding and willing to change dates. We felt so bad but they put our minds at ease about it and said it was common. I can't say enough honestly.

This was our 2nd time using elate because we had such a positive experience with them initially…read more This time we were using them to move a furniture set and sofas and they were on time, professional, kind and efficient. Furniture looks great and they did everything very quickly. Have recommended them to many people due to a great experience each time.

The reason for the one star review is because having arranged for a move a month prior and having…read morean agreed upon price, as soon as I pay the deposit, I receive a phone call letting me know the "summer rate" is now higher. When I initially booked the move, you have known it was summer!

Modena Moving gave me a fair competitive price and they took really good care of my stuff, really…read moreprofessional, and Valentin was very communicative with me and he responded to all my questions and needs. I will definitely use them again, they moved me and my brother from Dyker Heights to Bay Ridge and we really appreciate them. I would recommend Modena because of their great price and excellent customer service!

Only gave them 1 star because you have to. No, I did not use them, so why I am writing a review?…read moreWell, the guy answering the phone was very rude. He gave me a qoute to move a full sized bed and headboard,one 4 cubed ikea shelf, one 3'x3' ikea dresser, one small 3'x3' consol desk a mirror and at most 10 boxes (and that was pushing it) for over $500. I advised that I called because I was given a Groupon and after asking when I would like to move he said we don't accept Groupons on that day. Had my friend cancel the Groupon. HONESTLY, take your money elsewhere.

Had a good move. Moved some items from Texas to California. Mike and Greg were hard workers…read more They came on time and worked on my stuff for about four hours. Unloading was about the same. Thanks for the help. This is not an easy job and I would happily pay them to do it again. Thanks Volt!

Terrible experience. Booked movers with a few weeks' notice for a specific day, and was told that…read morethey have trucks going out all the time and it's the slow season so it should be absolutely no problem to get someone out here that day. Then I was called the afternoon before my move and told that they suddenly had to delay pickup for 4 days and there was nothing they could do about it. Completely unreliable and left me in a really tough spot. I am incredibly displeased with my experience, do not risk your move with these people! I was jerked around for hours before they finally admitted for sure that they couldn't get anyone out here, which took further time from me searching for a last minute mover for a 1,000 mile move. Very very disappointed.

I hired their service last month to help with my move to a new home. Even though I called them 15…read moredays in advance, they initially said it would be impossible to schedule me on the requested date due to month-end rush--but somehow, they made it work. They arrived between 2-5 PM (closer to 4 PM) and gave me a call before reaching, just to confirm that I was ready. During the quoting process, we listed out all the items--furniture, chairs, bed, mirror, boxes, etc. When they arrived, they first verified the number of items matched the quote. They were okay with a few extra small boxes (2-4), but if something significantly bigger wasn't on the list, they either wouldn't take it or would charge extra. They charged me for 4 hours of work, and 3 movers showed up and completed everything within that time. They even moved 3-5 extra items without any hassle. They handled fragile items like the mirror and glass table with care, though they did charge $80 for packing materials. There was some damage to a dresser cabinet, but they compensated me for it. Overall, I'm satisfied with their service and would consider using them again.

Terrible customer service, horrible overpriced fees and non-responsive to complaints. Your reply to…read moremy review is not true at all---the facts are that you all charged me substantially more than the quoted price; "fixed" an item that was meant for trash and charged me for it AND did not assemble a table and charged me for the assembly AND stole packaging materials from my storage---all claims are verified and true. THIS COMPANY IS A SCAM AND I WILL SUE YOU ALL IN SMALL CLAIMS

So the first time I used this company we had no problems. Not one but this time around I'm really…read moreunhappy with the professionalism. First off I was extremely clear to the company as to what was needed and when it came time to send pictures of the items, it was a surprise to them that I needed an additional room moved. Again I was clear in my email to the owner so when he gave me his pricing I was extremely happy. No need to look elsewhere. Right? He straight out played me. Hit me with an additional $200 charge with no time to look elsewhere. Then when we went back and forth and I resent the email I originally sent him when we were discussing pricing, he tried to justify his mistake because his "answer" specifically said "stop" and not additional room. You're a scammer who made a mistake and left me no choice to choose you because I couldn't get another moving company in a days notice. Oh and to top it off an hour late without notice. Had to contact them.

Was rude to me whilst I was trying to set up my move. After having to repeat my pick up and drop…read moreoff address multiple times over Yelp and text I mentioned to him how I did not appreciate having to repeat myself - I was told that i was being disrespectful and to use someone else. I am glad i will be after reading multiple reviews about things being damaged beyond repair - don't waste your money here. they may be the most cost efficient but there is a reason for this.

When they break your stuff, how much will you have to pay to replace it. The worst was the…read moreshattered corner of a screen which they wrapped in a blanket when it was moved: $1200 to get a new one. My one bedroom move was quoted around $500 which they went over time and they charged me $800. In the end there was a cracked box spring, broken dresser drawers, broken dining room table (which they tried to fix I will give them that), broken coat rack, broken mirror, and many chipped pieces of furniture. A pot rack was left behind in the building hallway, half of it disappeared. I would be weary reading some of the other good reviews now as they all sound like the same person wrote them. Also be weary of the certificate of insurance they send, they say none of the damages they caused are covered by insurance. The company was very responsive to us when booking the move, and was immediately was less responsive after the broken furniture. Now they completely ignore all correspondence and have done nothing about the broken things. It looks like they have done the same thing to a few other people as well, broken furniture. Both the building that I left from and the one I moved into have said this is least experienced moving company they have seen. I don't write too many reviews nor do I like to write poor reviews. However, this company didn't make any attempt to ameliorate the problem. We are very reasonable people if they would just return our calls or emails.

I'm definitely a fan of this moving company. Jonathan and Tyrell literally moved my couch and…read moreottoman in 15 minutes! They were very professional and friendly. I can see myself enlisting in their services in the future for big or small jobs. You should give them a try