Really disappointed with the service here. I reached out for an initial session, I was told within…read more4-8 weeks I'd likely be helped and I needed to reach back weekly to check in. I have been, after about 4 weeks I stopped receiving responses to my requests. I simply asked whether they foresaw an opening or if I should move on, and again, no response. I find this really unprofessional as I've now wasted over 4 weeks waiting with the hopes of an availability based on the timeframes suggested. It's really rude to be completely ignored when they could've simply told me to look elsewhere after 4 weeks of follow-up.

From the owner: Couples In Step provides marriage & couple counseling services to couples living in Toronto.read more

It took me a very long time to be able to write this review. I had seen Megan for about a year…read more Because I had no benefits, she had agreed to see me on a sliding scale, which was very nice. Unfortunately, even the sliding scale was challenging for me, so I sought free therapy. I was able to get into a program for 22 weeks that was totally free so I stopped seeing Megan. She and I discussed this prior to me leaving and she told me specifically that I could come back at any time for the same fee if I still did not have benefits. Once my free program ended, I did reach out to Megan. She told me she could see me again, but only on weekdays between 10 am and 2 pm. I worked at my job from 8 am to 4 pm and I was not comfortable with leaving work, having therapy and then going back to work. I saw that she had an opening with an evening appointment (you could self-book online) so I scheduled myself in for 6 pm. I explained my discomfort and inability to come in during the day time to her and the anxiety I had surrounding this. The thought of coming in during the day and then going back to work was pretty horrible. Megan informed me that evening appointments were reserved for patients who pay full price. I realize this is a business, but she and I had a relationship for an entire year prior and there were no outlined restrictions for me to come back once my free therapy ended. She cancelled the appointment I scheduled before even discussing this with me and offered to have me see someone else in the office. Again, I was not comfortable. I wanted to see her because of the relationship we had. I felt completely rejected, anxious and abandoned. I felt like my free therapy had ended (which I always knew it would) and I thought I could rely on Megan to see me again, but I guess I was wrong. I sent Megan and email outlining how horrible I felt and practically begged to her let me see her. I told her specifically how rejected and anxious this made me feel. Megan refused. I am now over what happened and I have a new incredible therapist. The irony of this is that Megan also told me she was full and couldn't accept new patients. I actually had told my family doctor about her a year prior and my doctor had been referring several patients to her. So I hope her business is doing well, but ultimately she destroyed any kind of therapy relationship I had with her. She destroyed my trust which is so important in therapy. I have discussed this with my current therapist and she also believes what happened was very, very wrong and could see how this could be very damaging to someone with anxiety like me. Ultimately, I would never see Megan again if she gave me the opportunity and I would never recommend her to anyone. If she only cares about patients being able to come when they need to because they pay full price, her priorities are mixed up. Again, I realize this is a business, but you would think care enough to honour her word and see me when I needed therapy again. Overall, completely disappointed.

Megan is a great therapist. As most people, I was very hesitant to begin seeing a professional…read moretherapist, but I am so glad I did. Megan's style is professional, yet casual- I felt like I was going to talk to a friend each week, not a stiff doctor-type. I worked with Megan for just over a year, and my life has changed so much for the better. She is understanding, non-judgemental, and very knowledgable. She is made for this job and is a natural at caring for others while respecting your own choices and opinions. Unfortunately, I moved out of the city so no longer see her, but I often hear her wise words in my head even now.

After doing some research online for a good psychotherapist, I came across this website and decided…read moreto see one of their therapists/psychologists. Unfortunately the therapist I saw was not a good match for me personality wise. She was very literal, empirical and rational in her approach and her means of speaking with you seemed very factual and scientific. For some people that approach works, for me however, I really didn't benefit at all from seeing her. She had a hard time reading me as a client and I really don't feel like we connected. At the end of the day, I wanted empathy,compassion and she lacked feeling. Personality wise I am a bit more on the emotional spiritual side so even though you would think that someone "logical" could balance out with their approach, the whole process came off as un empathetic, misunderstood and it lacked a feeling of warmth and resonance. I think its important for anyone who is looking for a psychotherapist in the future is to know what they are looking for, ask a lot of questions. That was my mistake, I should have inquired more before committing to a practioner. After all it is healing work. Who knows maybe someone who is analytical, scientific, reasonable and empirical will work for you. Just not for me. It would have been nice if she "checked in" every once in a while with me while we were in session. Good customer service is when you don't assume anything about your client and you ask them how they are doing through the process. With that said I don't want to disclose the psychologist/psychotherapists name, because her intentions meant well and i'm sure she may have helped plenty of others that resonated with her. Otherwise on a side note the owner of the company seems to care about your experience which in terms of a foundation for a company shows integrity.

I wish my experience was positive here. I came in for couples counseling and was paired with Jade…read more A lot of people are very happy with her but for my situation, I think she can improve and I hope this gets to her and she learns from it. I spoke about the things my husband at the time had been saying to me which included horrible, negative remarks on how I looked, my intelligence, personality, and even telling me to kill myself. I'll never forget her saying he's "picking on me" because he's not getting attention. This is not picking on someone. This is abuse and it needed to be said. All I needed at that time was for someone to stand up for me and call it what it was and she didn't. Now my ex husband still likely has no idea that he was an abuser. That our marriage fell apart because his words put me into a deep depression and left me with zero self worth. Next time this happens, stand up and call it abuse first and then take the steps to fix it.