Bought lumber and bagged concrete. Jaden checked us out. My back has been giving me problems and I asked if someone could help us load into our pickup. Jaden said "I can help." He did and I really appreciate that he seemed happy to help and saved my back! Good value/good selection/ EXCELLENT SERViCE! read more

Bad Install--3 days of flooding from washing machine all over basement floor and HomeDepot is "Closed for the Holidays". I ask if I can call a local plumber. I have 4 appliances and a $25K boiler sitting in feet of water. They say, you can but we won't reimburse you. We MIGHT send you a gift card. I have used this company for my resort--lots of business--for a decade. I will NEVER use them again. It started leaking heavily day after install. I have been waiting 4 days for help. DISGUSTING. Imagine if they caused a fire and said--No, don't call for help. UPDATE: HomeDepot responds to this but not the URGENT Flooding calls. And what do they say: Please fill out a form. read more

Customers service is the worst. Train your employees to do better. Customer service rep took 20 min on a customer because they were having a "conversation." Is this what HD promotes and teaches its employees? read more

Ethan is an amazing worker. i am a loyal home depot customer, but i will be back especially for his amazing customer service!

I accidentally left my gauge on the propane tank, when I turned it in. The manager ended up giving me one. That's customer service!!! The cashier, up front, was awesome as well. She was very helpful. read more

The Home Depot - Propane Exchange - Nurseries & Gardening Near Me - Atascadero, California

Very poor communication skills when responding to direct questions about their equipment rentals or their pro customer perks. Their handling customers is slow n trying 3 speak to a mgr is slower. I will b reporting my treatment as a loyal pro customer 2 their corporate office U would think they didn't need business n maybe they don't. Lowe's is very close by n u get excellent customer service read more

I normally shop at this Home Depot but saw a light fixture I liked at Lowe's so I decided to go there for my home needs today. Well... Lowe's sucks. I came back to Home Depot and Dan and Benjamin were super nice and helpful. Everything I needed I was at the store and the associates were great. Never going back to Lowe's. read more

This ONE STAR Review is based on verbal abuse by customer upon store associate. Situation occurred on Saturday, June 1, 2024. It seemed as if no one came to assistance, management or other co-workers. Unfortunately, It's not a rare occurrence. Also, this location seems to attract the worst personalities of patrons; TRULY. Management service for their employees lacks. 6/1/24 was evident again. There is nothing wrong with store selection/inventory, or item value. read more

As a Contractor and Pro Shopper at the Atascadero HD, I find the staff at the Pro-Desk super professional and very knowledgeable. They are efficient and quick to get me back to my jobsite. A special thank you to Diana for always having a smile on her face even at 6:00 am in the morning. read more

I was pretty disappointed w/ this branch, even more so because I grew up here. I went in for a simple question, asked for someone to help me four times and on the last ask an older lady said she was coming back from her lunch break but that she'd get someone however, by then my brother had had it & explained that this was the fourth time I had asked for help & that we were going to just take a chance w/ the product & we'd be writing a negative review. The lady replied, " Well I'm moving anyway" We laughed thinking, wow, wrong answer which just proved our point. Moving forward I hope nobody else will have the same experience at this branch regardless if they're short staffed, having a bad day etc. Please just do your job. read more

For the most part, staff that is available has been really helpful compared to a few to 5 years ago. Rental folks are great.

Travis in appliances was very helpful and did a great job assisting us on picking out a new stove and dishwasher. Very kind and respectful.

Set up a date for carpet measurement - it's a two-story house - measurement guy contacts my wife, and she directs him downstairs and tells him that the plumber is downstairs working and that he can let himself in - measurement guy knocks on downstairs door - no response so he leaves - two minutes after contacting my wife. This is the perfect example of someone that does not want to do their job and makes Home Depot look bad. It's fine, I will simply give my money to someone else. I really shouldn't do any business with these guys - they suck. read more

Horrible customer service. Uninformed staff. Finally found what I needed and then it was impossible to buy it with the complex, non- intuitive self check- out process. I finally gave up and just left. What a waste of time. read more

I've spent over 15K in the past 10 months on renovation supplies from Home Depot. Until now, I've continued to give them my hard earned $$$ despite there never being anyone who has actually offered to help me in the dozens of times I have been in the store. This last order was the final straw. I special ordered a bath/shower door in August. The website stated that it would be in within a week or so. Having never received a phone call, I checked my online order and it kept saying that my order was partially received at the Atascadero store. I finally get ahold of customer service and they tell me that they "lost" my shipment. No other explanation but to say that they would re-order it for me. Fine. I was annoyed but it wasn't the end of the world. Fast forward to yesterday. The same partial order received message popping up on the website. I sent my contractor to pick it up despite the message and he was told that it was already sent back! So you receive a product, don't notify anyone, then just send it back? Does this sound like a good business model to you? WTF Home Depot!?!?! You don't call, do don't write... But seriously. Y'all need to get your $hit together. I'm going to Lowe's for ALL of my future needs. read more

I bought a ryobi chain saw less then 3 month ago and the fuel line disintegrated and clogged the fuel system.i came to home depot to return it and they refused to take it back. read more

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At the time of my last review, Home Depot was not requiring face coverings, nor encouraging social distancing to minimize potential exposure to CV-19 for their employees or customers. (Only one employee in the entire store wore a face covering.) HD now requires all employees & customers to wear a face covering while in their stores. The store is also promoting physical distancing by marking floors, adding signage and plexiglass shields to help customers and associates maintain safe distances. This action is appreciated as it helps to minimize everyones potential exposure, especially when the store is busy. If one purchases ill-fitting, incorrect or unneeded item(s), their generous return policy is usually 90 days (there are exceptions) from the original purchase. Home Depot guarantees all perennials, trees & shrubs for one year. Just be sure to keep your original receipt when you buy it.  Should the the original receipt get misplaced, the transaction can quickly be found by the credit or debit card used for the purchase, for up to 90 days. We have used their free curbside order pick-up service. It is easy, quick and convenient. Most warehouse stores are pretty much average, but since the associates at this location are friendly, helpful & knowledgeable, an added star is definitely in order. read more

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Clearly, there's been an indisputable uptick in pandemic spread, including in our area. A renewed order went out requiring that people wear masks in public places, especially if they'll be going into an enclosed facility. Reasonable and necessary measures to keep us all safe ... one would think. But safety measures are only as good as the people who adhere to them. So if staff stands around, unmasked, talking to each other less than two feet apart, and allow in -- despite clear signage to mask up -- customers who couldn't care less and don't, then it's a pretty clear indication that it cuts both ways. Home Depot isn't concerned with the safety of their customers either. read more

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I've shopped at this Home Depot since it opened It's great, Yesterday I went in for a Halloween decoration fur the yard My grandsons like Oogie Boogie and they had one big green guy left on display only It took about 20 min but the paint guy got it down for me and I got 10% off a display model I also shop Lowes because I live closer to it now but my loyalty remains with Home Depot and they have better staffing and assistance there & keep the shelves stocked better read more

Bought a $2000 fridge in June Delivery set for today Get call saying delivery postponed until late October. Unacceptable Went to store where 5 employees in appliances couldn't help me. Total incompetence! Went to Lowe's and got a better deal read more

Went in this morning to pick up an online order and was helped if that's what you wanna call it buy a woman name Christina, she never once looked at me much less even a hint of a smile and I figured well maybe she's had a bad morning, then she proceeds to tell me that my order was picked up and I said that's impossible unless you gave it to the wrong person, and then says my order has been sent back. Then the next thing is half my order has been sent back, but she just couldn't find the order or number at that point she walked away to help another customer and just left me standing there, at about that time a associate came over to help ,I didn't get his name, but he had a tattoo of a seven on his neck, he was AWESOME! five minutes later I was walking out of the store with my order. Christina should not be in customer service. Shes absolutely miserable and wants company, no thanks! read more

Shining example!!! Today I stopped by this Home Depot (I never go to this one) and walked through the entire store without a "May I help you?" yet the moment a female employee stopped what she was doing to ask if I needed help was exactly when I needed help! Haha! The employee offered help with actual eye contact and not only did she help, she literally assembled all the parts I needed, while walking from section to section, made suggestions along the way, was very helpful and kind the entire time. I told her I would follow her to any section of the store because I had no idea how to fix my problem and she was very knowledgeable and understood my problem even with my bad explanation. On top of it all, the parts fit perfectly and I'm back in business now. I may just make this store my new home base store of all the staff was more like that. Thanks Home-depot! read more

The Home Depot - Y splitter for water line with pipe to garden hose adapters - Nurseries & Gardening Near Me - Atascadero, California

Quick trip to pickup an online order. I believe they stop driveup at 6pm. Easy to park around this time. Hardly anyone is here at 723pm

Poor customer service. Multiple service reps approached us and "disappeared" soon after. Finally, we decided to find the item ourselves. While grabbing it from the shelf, another rep came by and asked if we needed help but "I'm going on lunch". I told her that we didn't need her help and I was going to write a poor customer service review on Yelp. She said (while walking away), "I'm moving away anyways." This is why I prefer to go to Miners or drive up to Paso to go to Lowe's. read more

We came in looking for blinds and immediately, we were assisted by Jon as soon as we found the aisle. Not only did he help us, but he helped us find an item that was open box, perfect condition, and discounted it for us too. I have never received service this great before at a Home Depot, but I appreciate the good encounters I get. read more

My bf and I first went to Lowe's to look for a tree just because it was closer to our house but their selection was so sad.. they barely had any tress left, only little 3 feet ones. We ended up making the drive to Home Depot instead and I'm so glad we did!!! They had a GREAT selection of trees of all sizes and types. Even found a pretty wreath for $20!! We paid $70 for our Noble Fir Xmas tree that is about 7 feet tall and another $15 for the stand which I thought was a good deal :) Totally recommend coming here for your Christmas tree needs!! :) HAPPY HOLIDAYS!! read more

The Home Depot - Nurseries & Gardening Near Me - Atascadero, California

Not most of the people there are to helpful but wolf and Jeremy in the back at lumber department were. Wolf even showed me what other stuff I needed out of that department. Very helpful thanks guys read more

We were in last week looking for some sheathing in the lumber department. We were assisted by "Dean". He was of great help and service, friendly and courteous. He went out of his way to assist us and all we can say is that you have a great Home Depot representative in Dean. Thanks Dean for being such a professional. we deeply appreciated that. read more

I've been shopping at home Depot in atascadero for 17 yrs. I spend 1000s a year at this store. Today I needed some more PVC fittings and I had to bring in one of the pieces I bought yesterday to make sure it fit. When using the self checkout I was called a thief by a 17 yr old idiot who somehow got my credit card info and claimed I didn't buy the $1.35 PVC coupling that I bought yesterday. She told me it wasn't on my credit card. I asked her how she got my credit card and she didn't tell me accept to say I didn't pay for the item. I told her I used a different card that my wife had in the car. She called me a thief in front of customers and employees for a PVC coupling I brought in and showed the camera as I entered. I was r to know how this little bitch got my credit card purchase history shen I never gave my card. The manager didn't do shit about it and started to blame me for being pissed about why she had my card info. Tomorrow I'm calling the corporate office to file a complaint with them. I've never stolen anything from home Depot. I pay for every washer. Now I'm a thief according to them. I'm really pissed. read more

These 5 Stars are for JAXEN!! I am a long time HOME DEPOT customer and I had to acknowledge JAXEN. He was humble, kind, and helpful. He helped me with all my questions and was a pleasure to talk to. I wanted to HONOR JAXEN and hopefully HOME DEPOT will too!!! Thanks JAXEN read more

We've been coming to Home Depot since it's opening in Atascadero. It's a nice place for DIY'ers. Usually the customer service is ok. Lowes is better in my experience. Prices are competitive with Lowe's. Usually I get what I need ,except during COVID times , which it was miracle to find anything anywhere. What do I like about Home Depot: 1) their app tells me if it's in stock at store and it's location. 2) prices are decent. 3) it's in Atascadero. 4) it has most things I need. Quality is ok. read more

The Home Depot is the type of hardware store that you go to to get a great deal. It certainly is not the store that you would go to for an expert opinion. Actually you might not get much help even if your looking for a product that they already have in the store. For instance yesterday I had to pick up a few select items and I finally found a worker near a cash register and ask for shelving. She pulled out her phone and an app and said what type of shelving? I said wood shelving. And she stated, plastic shelving? And I said no actually I need wood shelving. So finally her app told her where shelving is kept and she said all of our shelving is on aisle 43. On aisle 43 I found of course, plastic shelving. Anyway if you want cheaper wood, cheaper paint, a cheaper version of power tools, any consumable hardware type products and you know exactly what it is, what you need, then the Home Depot is probably a okay place to shop. If you need help in understanding what type of tool you need to, what type of coupling, screw, nail, chemical, our anything else that has to do with hardware, this is definitely not the place to shop. The workers not only have little clue as to how to complete projects, they probably don't know what you need to complete a projects, and there is a good chance that if you know what you need, they won't know where to get it. read more

The Home Depot - Not an employee in sight 2 nice customers helped us get this onto the cart. - Nurseries & Gardening Near Me - Atascadero, California

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It's clean. People are helpful. For those imps posting about masks. GFYS. 5 stars for this place. It's a standard Home Depot. Cookie cutter. Any other type of review is idiotic and should be ignored. Please shame losers with bad reviews. Thank you Home Depot. read more

Was in there looking at blinds and kitchen appliances and the folks in there working were less than knowledgeable about what I was looking for !! read more

Went to Home Depot to exchange something and the service desk lady accused me of breaking it. Then told me I needed a debit card for an exchange. She was a total Karen. Never going back here read more

Took a month to get a tool box because they can't unload without damaging. Had it shipped to my house which was a even bigger nightmare!

Love stopping in here. So much to choose from with choices. On Sunday, there was plenty of help around if needed. Asked for 2 particular items and the Employee knew exactly what isle they were on and he was young. Now that is knowledge and care for his work environment. Impressed. I pretty much know where most items are but these 2 I did not. The plants, flowers and vegetables all look healthy. Ready to go back and pick up a few more things. read more

went in last night and then had to go in again this afternoon. A 71-year-old gentleman named Jim helped me both times. When the younger employees were nearby, no one offered help but him. Jim is awesome!! The most helpful employee ever! read more

Love this time of year and going to Home Depot see all the plants!!!! People are friendly and helpful!!

Customer service desk team has little to no training on customer service, especially training related to courteously answering and holding phone calls. I was on hold for 7 minutes, then someone answered but didn't realize that I was on the phone. I said hello several times trying to reach one of the employees that I could overhear laughing and chatting, only to be hung up on after a few moments. After calling again, I was greeted with a "Home Depot Atascadero please hold" and then I quickly explained that I had already been on hold but got hung up on. After a few moments of silence, the associate said nothing and placed me on hold again anyways. read more