I always come in with random wants and needs. From fishing hooks to a leather boot brush and they…read morehave it all... Literally! The service is great as you are greeted while walking in. And to me it's significantly better value to support local rather than a big box store. I will be a continued customer

I must say the butt patch on the manager's jeans is what keeps me coming back. It is magical. So…read moresad they are closing. Besides rocking such a stylish butt patch, the manager Mike has an encyclopedic knowledge of shovels...and basically all digging instruments. Gonna miss that patch :(

The main reason why I use Tags is their location in Porter Square. I find that the staff are…read morefriendly and try to be helpful. However, the pricing is extremely high compared to some other big box stores or ACE hardware locations outside of the city. I highly recommend using their order online for in store pickup for the best pricing since the store will follow the online pricing vs the shelf sticker price. Online orders come with a paper bag that has a handle which makes it nice and easy to carry out. There are two floors to the store, with the majority of home improvement things being on the lower level.

They're friendly but not helpful--in fact, "incompetent" is the word I'd use. Here's what happened…read moreon my last two visits to Tags: I brought in a screen door to be rescreened. It took two weeks, and the screen fell off the moment I reinstalled it. I also had a key copied. It didn't work. I ended up taking both the door and key to Inman Hardware. They fixed the screen and made a key that actually worked. Buy stuff at Tags if you want, but don't count on them for even basic jobs.

Worst customer service ever. I could not beg them to help me. They sat around chatting as I combed…read morethrough the messy store unaided. Awful!!

I was in the area renting a storage unit and dropped by this ace. They were so friendly and help…read morefull. Support Local }

Might consider posting on your website that the store is in total disarray due to some sort of…read moreThree Stooges inspired remodeling project. The aisles are gone and the store is missing any sort of logical sense of order. Even the poor staff, if asked, don't know exactly where anything is. 07-17-2025 Still my favorite HW store though.

Always get help, service is excellent, happy motivated employees. Pretty good selection. Prices…read morefair. Bonus: They share a parking lot with a brewery. My wife does not me go there unaccompanied: she likes a pint after shopping, too.

Customer service excellent. The staff is always pleasant and helpful. The shelves well stocked.read more

I wish there were more stars to give! Ashley & Dan were instrumental in the success of raising our…read morechickens the first time, and ever since! They are true experts, but so down to earth and friendly that just through conversing with them you learn so much! They, now, are like family! It's so nice to experience that in a country over run by the mega-stores..