Our dryer died so rather than waiting until tax free weekend, we ventured to Lowe's to order a new one. Chris was very friendly and tried to steer us to the best value but we opted for an LG washer and dryer with more bells and whistles. The only problem is the dryer is not in stock so we must wait close to a month for delivery. At least they will take our old washer and dryer for a fee. Plenty of product offered and price is better than their major competitors. Addendum: be aware, Lowe's uses a third party to deliver appliances and they are unprofessional. They were supposed to call us the night before to give us a two hour window- they never called. We called and were finally given a time. The men arrived and dropped off our new appliances took the old dryer but never took our old washing machine (left new appliances in hallway). When we called to complain we were told they could not come back for 3 days( are you kidding). Lowe's wants to sell product but the onus is then on you- be aware. PS. Sunday Lowe's sent a driver out to fix the problem. We were at a funeral and could not be home; again, coordination is lacking. Thankfully the situation was already resolved but required numerous phone calls. Thank you Donna (expediter) and Michael (delivery guy) for resolving our situation. Buy products from Lowe's but do not expect service after the sale. read more

Trying to reach my salesperson (great salesman though) and keep getting hung up on in Danvers, MA. Ability to reach an actual person is not possible. Would not purchase anything of significance from them again. Support after deliver is non existent- stay away. read more

What a terrible xperience recently with Lowes in Danvers, Massachusetts. (Assistant Manager identified as Jerry). I ordered 2 items on Lowes.com to be delivered to my home/business. Lowes offered delivery within 24 h so I took it. Order placed 6/16/2026. After a couple of days, nothing arrived so I called 1-800-Lowes. They were able to call the store and find out that the delivery status was changed to DELAYED because the Danvers store handed my package off to their delivery service but the service (they think) returned my package undelivered. BUT, they would resolve and get back to me. I called again a few days later and a repeat of the previous unproductive call. So I drove to the store on 6/23/26 and found the guy who handed off my delivery but they just did not know what happened after that. They searched and could find nothing at their counter. So they got Jerry the ASM involved who was the least helpful of the bunch. He said that they needed to email the delivery organization and get things sorted out. Meanwhile, said Jerry, there is nothing we can do for the customer. So I ordered and paid on 6/16/26 and here we are on 6/24/26 and there is nothing they can do for me. All for a package under $40. What an inept crew at this Danvers, Massachusetts location read more

Completely incompetent. We bought an oven and they lied about how long the delivery process would take. Then, their installer refused to install it in our home and we needed to get a refund, which took multiple calls and threatening emails before finally coming to us slowly in pieces. Their advertisements are such BS. Never support this corrupt store read more

My wife and I ordered a grill for her daughter and husband. We intentionally ordered it with the free assembly. My wife called a couple of days before the delivery and verified it was being assembled. And guess what?? The grill was delivered unassembled!!! What kind of business is this?? We could've picked up the grill ourselves unassembled and given it to them on Christmas. We intentionally ordered it to be delivered assembled on the 22nd since it would not fit in our car assembled. Such a disappointment and I will not be spending my money at this store any longer. Clearly good customer service is no longer found at Lowe's. read more

My experience with Lowe's Danvers has been beyond frustrating and completely unacceptable. In October, I purchased a new Frigidaire refrigerator from this store. It was delivered and installed while I was traveling. When I returned home, I discovered the refrigerator was damaged. I contacted Lowe's immediately, only to be told that because I called one week later, I had "missed the return window" -- despite the fact that the damage occurred during delivery and installation. I was then sent to the manufacturer, who had to come out to assess the refrigerator. Frigidaire confirmed there was damage and told me to return to Lowe's for a replacement. When I went back to the store, the only person who showed any level of care or accountability was the store manager, Chuck. While I appreciate his effort, the solution Lowe's came up with was absurd: I was told I had to purchase an entirely new refrigerator, have it delivered, and only after the original damaged unit was returned would I receive a refund. Fast forward to today -- the second refrigerator arrived. It was also damaged. We inspected it on the truck and refused delivery because it was visibly damaged before it even came off. So now: I am out over $3,000 for two refrigerators I still do not have a single undamaged refrigerator I have not received any refunds I'm out $110 in delivery fees and tips I'm out $100 in haul-away fees, yet the damaged refrigerator is still sitting in my home This entire situation has been exhausting, time-consuming, and financially stressful. Lowe's policies and processes have completely failed here, and customer service outside of Chuck has been dismissive and unhelpful at every turn. I expected far better from a company of this size. Instead, I've been left without a working refrigerator and thousands of dollars tied up, with no resolution in sight. I would strongly caution anyone against purchasing large appliances from Lowe's Danvers. read more

Terribly managed, understaffed and disorganized. Lowes 15 years ago was a mess as far as employees/managers but at times a joy to shop at, these days theres one employee per four departments, items are disorganized and management is useless. read more

Bought a Fridge from the Danvers Lowes on 6/6 and was told it would be delivered 6/15. On 6/14 received text and email saying it was coming the next day between 8:45 and 12:45. That night I emptied the freezer section of my old fridge and placed the items in our Condo's clubhouse freezer which is always empty. On 6/15 I woke up early to get the Fridge section emptied so they could take the old one when the new one came. Received a call at 8:15 saying that it wouldn't be delivered for another 2 weeks since it was a special order. The Special order was that it was White. I asked about the alerts telling me it was coming and they said those are automated. I asked why someone didn't call me the day before so I wouldn't have to empty out my fridge. They couldn't answer. I had to take all my freezer items out of the clubhouse freezer and put them back in my old one. 2 weeks later I receive a text and email on 6/27 that it was arriving between 2pm and 6pm on 6/28. I waited until 11am and emptied out my freezer again and put everything in the clubhouse freezer. I then emptied my fridge section into 2 large styrofoam coolers. They arrived at 6pm and took the box of the truck. The box didn't have a mark on it but there was a big gash in the side of the fridge that look like a fork lift probably did it. I sent it back. I went to the Lowes store and requested a complete refund and will never do business with them again. Went down the street to Best Buy and bought a fridge, had it delivered and installed the next week without a single issue. read more

Worse customer service EVER!!! Bought a dryer for my business , waited for them to come in. The driver put a sign on my front door and left. Said no one was here. Door open I'm sitting inside. Called and the stores customer service basically said too bad. DONE!! Got a full refund! Wouldn't even give the 1/2 of a star. Home Depot here I come!' read more

It has all the herbs I need while other home goods are do not! It took me forever in other home improvement! This one had all the herbs and vegetables in one scoop! read more

Lowe's has always been my go to location but after my lates experience I will never buy anything there. Purchased two storm doors and instal, installer went to pick up doors at store, they could not find them. Customer service reschedule the install and pick up of doors and once again installer went to get doors could not find doors At this point canceled order and customer service was terrible. The manager of cust service couldn't even return a call. Never available and always on conference calll. No customer service read more

Went to pick up my hardwood flooring as I was texted that it was ready . I should have called ahead to give them a chance to get it up to the front but instead I just went there on a Saturday morning. Customer Service called for it and after a few minutes followed up and said they were on it. While I browsed , the Store Manager Chris noticed I was waiting and he called for it as well.. just as it was being rolled out by Liam who with another associate took it to my truck and loaded it for me. Despite my unannounced visit , everyone from the Service desk to the back room seemed genuinely concerned that I was being helped. The Boss, Chris seemed to be highly involved and concerned with all the immediate goings on of the store and ready to jump in anywhere needed. I'll be back for the new flooring for the living room next. Nice job . Thank you! read more

I just want to say that the customer service at this Lowe's location needs improvement. Employees do not seem to care about the customer hence it's almost impossible to get someone to help you out. I tried approaching an employee a couple of days ago with a question to which they responded with "Never do that again". That employee seemed very rude and disrespectful, wouldn't look at the picture I wanted to show them, neither seemed like they wanted to help me. At the same time they'd also not let me get within 6 ft of them so I can show them a desired product on my phone, which I also found a little strange. Overall, they need to work on this problem as a team read more

We recently purchased an electric dryer from Lowe's and paid for removal of existing dryer. The delivery team came and refused to take the dryer, and told us to remove it ourselves and place it on the curb and they would then haul it away. I called Lowes and they said they should have taken it and that they would return on July 4, which they did. Again, they refused to take it. we now have a brand new dryer sitting in our living room and hoping that the plumbers coming today can help us out with this. I am beyond disappointed with Lowes. Will never again buy an appliance from them. read more

We went there to buy a refrigerator on June 9. It was scheduled for delivery on Sunday June12 from 8 am to 8pm. Guess what, it never came. Waited all day. No calls saying running late or can't make it today. Nothing! I tried calling the store, but guess what no one answered the phone. I let it ring for 45 minutes, it would probably still be ring if I didn't hang up. I would have given them no -stars. Bad Customer service, bad communication. I will personally see the store manager tomorrow. read more

We received an Ok service. The place is organized and cleaned. The atmosphere was fine. The delivery was on time but my piece came damaged.

It was clean and quick. After purchasing a mitre saw down the street at the discount hardware store I returned it. Some no brand equipment. I got what I paid for . Came in paid a bit more but got a great saw, The craftsman had the slide a light and a brake. The blade stops in seconds. A far cry from the cheap one down the street . Top products ! Names you know! And it came with a blade! read more

Lowe's Home Improvement - Blade on mitre saw - Hardware Stores Near Me - Danvers, Massachusetts

Worst customer service ever. There are plenty of associates walking around but when you ask for help they say let me find someone & disappear. I asked four associates to help me until the fourth one finally went out of her way to help me. Her name was Regis I believe. One associate said he was going to find somebody and went on break and never returned. They should teach more than one associate how to cut carpet.. had I not already waited 30 minutes I would have gone to Home Depot & tried my luck there . I even called the store from the carpet area to speak to the manager & only rang & rang . Nobody picked up. read more

The worst customer service. Especially when you *finally* locate someone to help. We go out of our way to drive up to the Seabrook or Epping Lowe's. Save yourself the hassle and head elsewhere. read more

My girlfriend and I just had the exact opposite experience as Amy L. down below. We were shopping here when we became interested in a refrigerator on clearance today, but no one was around in the appliance department. We spoke with an associate sitting at the counter alone in the adjacent kitchen department, asking if she could find someone available... After telling us to walk around and find someone, I asked her if she could page someone which she reluctantly did (after putting down her cell phone). An appliance associate came over, with a clear attitude that we were putting him out by asking for help, and offered limited information on the fridge in question. We decided not to buy it, as well as to not buy anything we had already picked out and left. We then visited The Home Depot down Andover St. (toward Middleton). Night and day difference in that store, from the greeter as we entered the store (which Lowe's does not have) to all other associates we interacted with, who showed us kindness and respect. We would visit either store in the past depending on item availability/cost, but def. will check out The Home Depot exclusively out of these two locations from now on! read more

Set a scheduled delivery for Thursday. I took a day off work. I get conflicting notifications via email on Thursday that they are delivering on schedule, and that delivery moved to Saturday. I call, no answer. I call again, no answer. I get someone, they have no idea. And then the next day I try to call again- again no answer from any department. Don't use this Lowe's- what a waste of time and unnecessary frustration. Just deliver when you schedule the delivery, and don't unilaterally change it to some other random day- on the day it was supposed to be delivered. Horrible. read more

Just completed a large construction project. Home Depot is better. It's cheaper, and their return policy is much more reasonable. Lowe's does not accommodate customers and on average, the same item is about $1 cheaper at home depot (that I noticed). read more

Very poor service in the store and worst when you I try to call. I ordered about 7 windows on April 11, 2021 they give me a delivery date May 31, 2021. Today June 24, 2021 I didn't received nothing yet. When I call them, to have some news regarding my order, I have to wait on the phone 15 minutes or more to get disconnected. So After several call like that, I decided to drive to the store to be to talk to somebody and come back home with nothing they don't know what's going on. I can believe. They cashed my money. This is a terrible experience read more

Lowe's in Danvers, MA Saugus Ma such a s hole go down back by lumber you will see. lighting very poor by hardware .and few years ago took over a 2 weeks to pick up my new defected refrigerator i avoid them as much as i can easier to find stuff at hd but Danvers, MA needs way more light by hardware and following areas read more

WOW!! I have never seen this happen. My wife ordered a package from Lowe's the other day. We just parked in the curbside parking lot and we saw a worker bringing it out. This was great service! His name is Chris and he did a great job! Thank you for your prompt and friendly service! Lowes need to higher more like him. Richard B. read more

Do not have anything delivered from them they contract out and do not honor any warranty on item or things they forgot to deliver with your item..... DO NOT USE THIS HOME IMPROVEMENT SHIT SHOW......,. read more

GARAGE BUYERS BEWARE!!! Consumers please read this before you go with Lowe's it will save you from a lot of heartaches and headaches. I have to absolutely agree with a reviewer William P. His story is almost identical as mine. We have been looking for a garage door every where and got a few prices and all were in the same price range, we decided to go with Lowe's, 1st mistake. During this whole terrible process of getting my nonexistence door, I feel like there are a lot of finger pointing, system issues, incompetency and no one knows anything I could never get a clear answer from anyone and most importantly a lot of disappointment. Lowe's needs to step it up otherwise you will hear from customers like myself because this is unacceptable. I wish I could rate you a negative 1 star. I am very frustrated and I regret that i choose you to do business with you when i have tons of options to choose from. You have been nothing but a disappointment. I will tell all my friends and family not use you. What kind of businesses are you running. You have to get my garage issue fixed I gave you money months ago for a service I never got and I so far I got nothing except pain and frustration many disappointment. I will never use you again!!! I can't believe it's 3 months in and my garage door doesn't exist and you have my money. read more

So I'm pissed I ordered a lawnmower on June 17 I was spouse to be the following Thursday so I change it to then the store changes it to following Saturday I called the night before they told it will be delivered Saturday so I wait all day no lawnmower so I call get HUNG Up on 3 times Finally get someone only to find out the lawn more is still not built and it's gonna take another week kind of pissed because no one told me that it was supposed to be a Father's Day present but thanks for ruining it for me will never ever ever shop at the shit hole again read more

These motherfuckers suck. I order curbside pickup and they make me wait in line. They called me saying they had my order all ready to go and everything. I get to the customer service desk and they tell me they dont even have what I ordered. Is this a sick joke? Why would I even waste my time thinking of coming to this place again? Never ever. Waste of my time. Zero stars if it was possible. Edit agree waiting in line twice they tell me they didn't have some of what I ordered and what they wheeled out on the cart wasnt even what I ordered. I could cut down the trees and mill my own lumber faster than it would take me to go to this store read more

Went to the Danvers, MA store to purchase a large roll up window shade that needed to be cut to size. Alex in the Home Decor Department was incredibly friendly and helpful! He went above and beyond to help me get just the exact one I needed and got it to just the right size. Thank you, Alex!!! It was a pleasure working with you!! read more

Buyer Beware! Went to Saugus Lowes to purchase washer and dryer. Told to order on line and not in the store as all orders will be filled from stock available from area Lowes. Ordered online June 10th with a scheduled delivery of July12th. Received email from Yelitza Rosario, Delivery Coordinator, the night before reporting dryer is out of stock. Also stating she hoped I was on a boat somewhere with the nice weather with a happy face? We have torn apart our laundry room, disconnected the units with the delivery for the next day. I took vacation time for this delivery and now only the washing machine is being delivered. After spending an hour on the phone with customer non-service I was asked to take a brief survey and I stated I would and then promptly hung up on. If you have plenty of time on your hands, do not mind poor service and delivery schedules that are false, then Lowes is the store for you. read more

I generally try to purchase my appliances from independent companies because they offer better service and I want to keep the little guy in business. However, I was in desperate need of a washing machine, so I purchased one at Lowes in Danvers on 5/24/22. The sales woman assured me that I would receive a call on 5/31/22 with an estimated time of delivery for 6/1/22. Naturally, that didn't happen, so I called the store. I spent an hour trying to speak with a person. I went online and it claims the washing machine was delivered. On 6/1/22, I called the store at 7:00 a.m. and they said the delivery was scheduled between 9:00 a.m. and 1:00 p.m. Around 11:30 a.m. I received a call stating they cannot locate the machine, because they cannot locate the truck or the driver, but they'll keep me updated. I called the store and of course, I was transferred from department to department. Finally, I spoke with the store manager, Jason T., who basically didn't care or apologize. I cancelled the order and asked for a receipt to be sent. Naturally, it wasn't. I had to drive to the store and request for it to be cancelled. The store customer representative told me the machine had been delivered. I explained that it hadn't been delivered. I called the corporate office and complained. Shortly after, I received a call from someone the corporate office asking me the same questions. Clearly, even the corporate office is a disaster! NEVER AGAIN! read more

Bad service and attitude towards clients. In this store the customer is wrong! Go somewhere else read more

We went to Lowe's yesterday on Andover Street in Danvers and Wayne (the employee that cuts keys) had fantastic customer service!! Nancy in gardening as always is a knowledgeable employee in SO many departments that she is always my go to person and should be acknowledged. Unfortunately there were two women out in the Garden section and one of them couldn't have been bothered as there was a long line and she spent her time checking out her phone and pretending she didn't see the line??? Wanted to give a shout out to Wayne, Nancy and Sophya to keep up the good work!!!!! read more

A staff person came to measure 8 windows for blinds. Lowe's charged me $35. He told me I'd have the measurements and suggested blinds the next day. I never heard from him. I made several calls to Lowe's to follow-up. I didn't hear back for a few weeks when, out of the blue, a women called and left a message with only her first name, no last name, no call back number. Really terrible customer service. I have moved on and made an appointment with another blind company. read more

Love this store!! They have the best employees!!! Always helpful and friendly. Paul in the lumber department is the best! All around great store. Much better than the orange guys. read more

Would give in zero stars if possible. I bought a rider lawn mower. Paid with cash. On date of delivery the called to say it would be dropped off between 12 and 4. An hour after this call they called to say they never received order and would be delivering 5 days later. The mower was a birthday gift. It was to be delivered on his birthday! The sales clerk was aware of this when we arranged date! I cancelled order. However they want to give me back my money in a gift card! I want a check or cash! Customer service said she couldn't do anything "she needed to speak with someone". She also said she would make the store manager aware of the situation. I waited for call back heard nothing. Called to speak with store manager Greg Henry the next day. It was his day off. Called the next day left a message. Heard nothing. Called again this morning and spoke with Greg who said he heard nothing of my situation. Would call me back. Hadn't heard anything close to four hours. So I called store back, put on hold for 18 minutes. Hung up and called back from blocked number, go figure phone was answered in 4 rings. Put on hold per assistant, Greg " may not be in the store." Waited a few minutes another assistant picked up as he saw the phone was ringing. Took my name and number to give to Greg store manger. Asked to speak with Greg's supervisor....he didn't have that information. All I want to know when I will be getting my money back. I paid in cash ---I do not want a Lowe's gift card ..... read more

I've been lurking near your key center for half an hour. I've only found one human being who works for you. She can't help with keys but at least paged someone over the walkie; no one ever showed up in answer to her page. I have been calling the store on my cell to try and get assistance, and no one is picking up. This is ridiculous, and it's like this every time I come in - store empty of employees and only a self-checkout open, with a long line. read more

This lace is poorly run , incompetent front line customer service personal with attitude . Assistant manager was no prize either . He said May be I can try to help you . I paid for a grill almost a week ago $1300 was supposed to be ready this morning . Tried calling to make sure it's ready 5 times the store never answered each time phone will ring for 15 minutes each time , went at 530 had some body with a truck leave their work to help me transport and guess what the grill wasn't ready they couldn't find , they probably sold it because they are incompetent . So I said to the. Sanger if you want to help the situation deliver to my house 3 mikes from your store tomorrow , he said no I can't it will have to be tomorrow. So I will not shop there at all I will go to the local hardware store better and even pay more than dealing with these idiots including their managers they have no clue about customer service or just plain customer dealings . I'm sure they don't care but if more consumers realize their poor customer service and boycott them they will eventually go out of business . read more

On 4/4/19 I went into Lowe's to order a washing machine. No one was working in appliance department at the time, but a woman in the next department over agreed to take my order. I came prepared with the washer's part number. As she was entering it into their system I couldn't believe that it looked like their system ran on DOS- F key demands. The woman was very nice and told me that it was special order and the washer would be delivered in 2 weeks. I would get 2 calls-- a call that it came in and then an automatic call about the delivery the next day. 4/17- The day the washer should arrive. No call that it came in but received a call it would be delivered the next day as planned. 4/18- End of delivery time window-I call delivery number and the company says the delivery has been postponed call Lowe's. Yup, the washer hadn't arrived. Annoyed I call the manager, and all he says is that their systems do not talk to each other. Clearly not if you are using something from decades ago. Not satisfied with that lame excuse I went into the store again and demanded an explanation and something for my troubles as I spent an afternoon working from home waiting for a washer. A manager on the phone authorizes a 10% discount and says the washer will come in that day 4/22 and be delivered 2 days later 4/24. I get a call from Delivery Company that confirms this. 4/24- Delivery window is from 10-3pm. Around 1:20p delivery men show up. I show them the old washer that needs removing, which I paid for. He points at hose and says I need a new one. I said yes I ordered it. I run up and show him the receipt with new hose listed. They do not have a hose on the truck so I speak to manager of delivery company and refuse the delivery. Try again tomorrow. I have just about had it with Lowes right now. I was not going to write a review after getting 10% off but not having the hose that I ordered on top of the whole ordering fiasco. Please Lowe's get your sh-- together. I will also note that the woman working the customer service desk and answered the phone was very condescending. My advice and from now on if I have to get a new appliance I will not hesitate to go to their competitors. Wish me luck for tomorrow. read more