Home Depot is great when you know what you're looking for and a lot better when you get some expert help. I found out they price match certain stores (like Walmart) on certain items. Very cool! read more

My wife and i went to Home Depot Decatur and attempted to purchase one of the sheds outside. The customer service employees stated they did not actually sell the sheds, that it was a third party. He provided the number and after calling and leaving several message on the companies voicemail, i received a text saying they did not sell the exact shed shown at Home Depot however had other sheds to sell me. This is what we call a "bait and switch." I will NEVER shop at the Home Depot again! Their like a Kmart and Lowes is the walmart taking all the business. read more

We went in to buy a refrigerator last night and the girl in the appliance department didn't even acknowledge us. She stayed on her phone the entire time we were looking at the refrigerators. She lost a 2,700.00 dollar sale on a refrigerator we wanted to purchase. We left and went to the competition to buy the refrigerator. read more

I would like to write it down very danger parts of home depot protection system which will help of thousands of customers. I bought Samsung washer dryer form Home depot at 2016 November 25, I bought extra 2 year protection plan which I pay around 190 dollar so I have total 5 year protection plan now. My dryer have technical issued came after 4 and 1/2 year. This is my first claim. They give me 5-6 times appointment but never came to fixed. I am still at protection period now but I don't believe they will come and fix the problem because every time when I called they transfer phone different section and it takes at least more than 30 Minutes. I have child at my home, this is Covid-19 time, I need to dry my clothes everyday. I have protection plan but They just keep on making unnecessary excuses. My first claim was 1 and 1/2 month ago. If I didn't have protection plan I never get hidden danger parts of Home depot protection plan and Samsung products. The most surprising things, how many times they need a serial number just to ignore the fact of helping me and loosing my time. read more

This review is specifically for a scam they ran with regards to a company called Pure Water Inc. They were soliciting in their store for water tests and being new to Alabama we thought why not? Well we were told for a 45 minute presentation you would receive a $20 Home Depot gift card. Well the presentation was 2 1/2 hours and the cost was $8,000. We told the sales person that at this time, being we just bought this house and are updating, we could not financially see doing this at this time, even though the system seems good. Well we have never seen the $20 gift card and we have spent close to $10,000 at Home Depot since we have moved here. Shame on you. read more

Agree 100% with previous review dated 7/19/2014, with the additional note that all the trees bought at HD, died. Supposedly, you can return the trees but really? Who wants to do all that? Like Lowes better except for house paint. They rotate the employees around the areas, and was given some bad plumbing advice which caused an expensive plumbing call. When wanting to spend good money to buy a premium washer and dryer set, dealt with the rudest and most condescending salesperson ever! Bought my house windows, professionally installed from here and very happy with quality and warranty. Salesperson was great, recommended to a work buddy, and they had a bad experience, he bought windows from Lowes. I tried to buy windows for my house for months, and ended up going with HD, since Lowes never had a computer hook up to do the contract. Ordered the blow in insulation from HD. read more

I live closer to Home Depot than to lowes, so it's my normal go to place. I prefer lowes because it's cleaner, better lit, just nicer. I have price shopped between the two and found negligible difference. Some of the Home Depot staff are so used to seeing me in there that they greet me and ask what I'm working on this time, which is nice and keeps me coming back. But I do get VERY frustrated when it comes to finding help for loading something up. Employees walk right by me and just keep going. I know the stores layout so well I don't usually need help finding anything, but do sometimes need help loading lumber or concrete. Just the other night I loaded up my vehicle with lumber including heavy 4x4 posts, within feet of a male employee with his hands in his pockets watching. I'm a woman, you'd think even if not for employee reasons he'd have offered a hand just out of simple politeness. Nope...nothing. Wouldn't even mention it if that was unusual, but it really isn't. read more