Where to begin... after many chances at curbside pickup it is fair to say that this location is the absolute worst curbside pickup location I have ever been to. I have been sitting in my car for 20 minutes and there are no other vehicles for curbside pickup. I don't understand why they have curbside pickup if they take the customer in store pickups first and completely ignore the curbside pickup people. The purpose of curbside is so that customers can drive up and get their orders faster than going in the store and making the online purchase. therefore it baffles me that I AM STILL WAITING in my car waiting I still don't have my order 2each of one part number/ item. They just need to do away with curbside pickup wTF is wrong with these people here. And they only get one start because I'm required to give a star or o can't make a review which this location deserves none for their curbside service. read more

The Home Depot - The worst curbside pickup in history - Nurseries & Gardening Near Me - Fort Worth, Texas

No cashiers, long waits. Not what it use to be a manger just standing around. Hope Lowe's doesn't go out of business. read more

The Home Depot - No cashiers - Nurseries & Gardening Near Me - Fort Worth, Texas

The only way I'll take my ass to finally unclog my sink is strictly if the hotdog stand is open. I REFUSE to go unless that stand of savory, grilled onions happens to be open that day. Otherwise, it's Walmart all the way. Great and fast service is a plus at how amazing the hotdogs and bratwursts are. I still have yet to try the cheesesteaks, but nothing beats a hotdog unlike the ones at Home Depot. CASH ONLY my fellow foodies! read more

The Home Depot - Hotdogs, bratwurst - Nurseries & Gardening Near Me - Fort Worth, Texas

First of all Cindy in appliances was awesome! She was able to help us stay on budget to buy a fridge. Got us an awesome deal!! And JT who helped with fridge was so nice and helpful! Manny needs some help, he is in Rental. He was not so nice but efficient so that works! My wife are both teachers and they gave us some awesome scraps of wood! I recommended this Home Depot because it's difficult to find exceptional customer service! read more

The Home Depot - Don't be a tool! - Nurseries & Gardening Near Me - Fort Worth, Texas

The worst choice I ever made was to purchase from Home Depo. I do not know where to begin. It started at the local Home Depo stores to the Corporate level. If the corporate level is rude how can you expect the local employees to perform at a professional level. My experience started during the ice storm and still continues today. I had a home remodel so I had to purchase everything. I had to redo Bathrooms, kitchen, flooring carpet\vinyl paint sheet rock, water heater. I had a complete gut job. I was treated so poorly by all levels of the Home Depo employees. They were the mean, hateful , rude, and just down right disrespectful. They showed absolutely no concern what I as a customer was going through during the ice storm event in Texas. I felt like I was being treated as though I was a pain in their butt. I spent a whole of money at the Home Depo and to be treated like crap was just mind blogging. I am a senior struggling to stay in my home and working to make end meet. May I say if I knew what I know now. I would of taken my business else where. I will never do business with your store again. My I also, suggest that you should be careful of the way you treat people, you could suffer the same treatment as I experienced when you get old. The store that treated my poorly is the Burleson store, 300 NW John Jones Burleson, Texas 76028 , Store Manager is Sandra Allen, Laura Roldan, District Service Manager Corp level Dan, General Manager and a number of other employees Jessica Hataway Kitchen & Bath Interior Designer Tito, Flooring all employees under Sandra Allen supervision. I was treated like trash by these employees. DO NOT GO TO THE BURLESON HOME DEPO read more

Muy mal servicio a la hora de subir el material pesado a las camionetas ,los trabajadores muy flojos eso ah sido siempre mejor me ayudó otra mujer a subir 15 hojas de madera pesadas y cajas de piso , por mi no daría ni una estrella pero al parecer tengo q dar una por lo menos read more

Isles are empty at HVAC department went and tried to get an associate he said he'll come wait there for about 30 min never showed up, wish could have the power so they can get Better service.. pésimo servicio read more

I'm at different HDs 8-10 times a week and this is one of the busiest. Most of the staff is very knowledgeable and friendly but because it is such a busy location you might have a little wait. read more

Don't ever buy custom blinds from here!! So far no one knows when my blinds will arrive and they use a 3 party to install and haven't heard from anyone on a install date!!! Horrible it's very disorganized! read more

This is the worse Home Depot! Years ago Home Depot had a bad reputation because the employees would avoid customers! By and large this problem seems to have been corrected...except at THIS location. Yesterday I was standing at the paint counter waiting to be helped and the paint employee saw me from down the aisle and high-tailed it the other direction! Maybe he was going to lunch? Maybe he was clocking out? Who knows, but paint isn't exactly a self service department-you have to keep it staffed. I shop at this location frequently and the paint incident was just the "last straw" that finally triggered me to write the review. It's typical to see small clusters of employees that chat with each other and ignore customers as we walk by. I've seen the manager (or somebody "in charge") speak rudely to a cashier in front of people. I put the blame not on the paint guy or the other employees, but squarely on the shoulders of whoever is running that store. It's about creating a culture of customer service and they are missing the mark. I gave them 2 stars instead of 1 because the cashiers are usually friendly. read more

This is the closest store to my home and I frequent this location often. I am annoyed by them not carrying items that I find online. I want to see certain items in person before I decide to buy. Other than that, the employees are nice and helpful. Just today, this young lady helped me with 2 security screen doors. She didn't brush me off since no one was working in that department. Joseph helped me put the items in my car and that was a tremendous help. I go there so much I know where most things are, but it's good to have "experts" to give you a valuable opinion about what you are planning to buy. Lots of empty desks and aisles with no employees. read more

Can't buy a Christmas tree before 10 am. But you can at the lowes on alsbury. Shop lowes not Home Depot

In that big warehouse, it's sometimes hard to find someone to help you. I managed to find one after an extended period of time, but it was worth the wait. I've yet to receive by special order, but Lucy Villarreal, the flooring specialist that helped me pick my flooring was awesome. I spent more than 30 minutes with her asking questions matching pieces etc. I told her that I would think about my choices for a few moments and would reach out to her when finished. She kindly let me know that they were short handed in that department and that she was going to be going to lunch shortly. Basically letting me know to take advantage of her being there. It may not seem like a big deal to some, but that gesture let me know that she was there to help and more importantly wanted to help. That speaks volumes. I'll definitely return for more excellent customer service. Go LUCY!! read more

I walked in to buy an AC window unit, asked where the units would be and was told behind register 2. When I got there I asked 4 people if they could help me, no they could not, but they would call someone. I waited in the AC department for 15 minutes and walked out! You just lost a 500.00 purchase! An after that little fiasco, I doubt I will spend anymore money in your giant store that has no help! I went to Lowes and got plenty of help and I got the item I wanted for 100.00 dollars less! With the kind of service you provide I doubt you will do well when the rest of the world figures out they can go to Lowes and get the service they need and a cheaper price! read more

You wonder why your dying to amazon. You stop carrying things you've had for decades in the store and make it online only. It's insect control. I don't wanna wait a week to get it shipped by you. And you raised the price to make it online only too! I've been buying this for as long as I've owned my home and this is the first time I've not been able to purchase from home depot. Instead, I just bought it in 30 seconds on amazon from the parking lot and got it shipped guaranteed tomorrow for free. Then there's the fact I went there specifically to get 4 pieces of moulding that online said this store had the most in the ENTIRE METROPLEX! Claimed they had 59 pieces and when I arrived there was none. Not one single piece. Waited 15 minutes to finally speak to someone that might be able to help me. But even though Elliott was being a total rock star employee running 3 departments problems single-handedly, he was completely overwhelmed and couldn't assist me anyway, as he explained if it's not there, we ain't got it. Got Gail to help find some at Mansfield store, but that's just standard. I always have to go to either Burleson or Mansfield to ever get what I need. I was going this store was headed for a positive turnaround, but I'm pretty sure is just time to flush the toilet. This store is an utter piece of sh*t and eventually amazon will finish it off. Sucks for the few decent employees they have. But if you can't keep basic building supplies in stock, how can you claim to be a big box store with everything you need? If I have to order it, I'll just use amazon and get it faster and cheaper. Way to put yourselves out of business. read more

Everytime we go in to this store their is no one to help you. When you ask for help they take the longest to get help.This store is a piece of crap and its not worth going in there,Lowes is better than them. Most of the time their isn't enough workers in the store to help you out. When we do go we end up having to go to Lowes because they always have better service. read more

This Home Depot is reliable and the workers are friendly and helpful. I find the quality and prices of their products to be very competitive with anyone else. There is a hotdog vendor out front most days. read more

I used Home Depot in home services and they suck. They call and hound you to get their people in to do the work, so they can get paid, but once that's done and things aren't right you have to go through hell to get someone. I have no problem with the quality of the merchandise it's how it's put in. I had my kitchen remodeled and the knobs were falling off because they used the wrong size screws and the hing on one of the drawers is messed up. I will never use their people to install anything ever again. read more

Most of the people at this location were really great. What has earned this location a single star is the Tool and Truck rental department. Don't even consider doing business with them if you expect any kind of customer service, common courtesy or even rational thought on their part. Showed up around 10AM this morning and asked if they had trucks available. They did not but offered to put me on the waiting list since they expected at least one truck back in 30 to 45 minutes. Provided my phone number, I was the only person on the list. Great! I went around and gathered the materials I needed (lumber, insulation, etc.), paid for it and parked it near the loading entrance. Checked in - no truck yet. Ok, I explained my load was ready and I would wander the store for a while and check back. Checked back around 20 minutes later and the clerk had just finished renting the truck to another couple. I was told the store policy is to not look at the waiting list if someone is at the counter when a truck becomes available! Just rent it. Imagine running a restaurant or any other business that way, i.e. on the waiting list and in the premises waiting and they give your table (or whatever) to the first person that walks up just as something becomes available. Lame. Returned my purchases and drove away after wasting a good portion of my free day. They don't care and I know it's not going to hurt them but I will not do business with any establishment that has so little regard for its customers. read more

I just spent well over an hour filling out an obnoxiously long online application for a job that is not available! After finishing the application I called the store (529) to make sure that my application had gone through. I was informed by a manager that the position is not only not available but that the "sales" position is ALWAYS posted. Is your intention to waste everyones time?? I can not be the only one that this has happened to. I use this store often being that I live minutes way but his makes me want to find another and I don't think it is even their fault. My suggestion? Take down positions that are unavailable and/or make the application process much shorter. Stop wasting peoples time! read more

Very bad customer service. Why would you put your worst customer service person on the front. It's not my first bad experience here. Unfortunately it's the closest store to my house. Today I had to stop and purchase a couple of things for work and for my home. So I needed to do two transactions. Cashier didn't acknowledge me as I approached the register. Didn't say hi when I said hi. On the first transaction, I payed for the things I picked up for work. I get reimbursed so I was about to select email receipt. The cashier,(Cierra) beat me to it and printed the receipt. I looked at her because she didn't even asked if I wanted the receipt emailed like other cashiers usually do. I asked, will I get my receipt emailed? She assured me it would. I knew it wouldn't. Not my first time at a Home Depot. I proceeded with my second transaction. She did the same thing and just handed me my bag and got on her cell phone. WTF?! Why do they let people like this be on the front of the store? Guess that's why they are going with self checkouts. read more

Not sure who is running this store but I'd wish they would do a better job staffing their store. Yesterday I shopped here for a few things in the garden center and while in line to check out the cashier was ranting under her breath. I wasn't sure if I'd done something to offend her so I asked her what was going on. She proceeded to tell me that she was hungry (hangry would be a better word). I don't need to hear your rant, thanks. Now, I'm waiting for someone to make a few cuts in some wood for me. I've been waiting for a it 30 minutes since I alerted someone that I need help. I know this is Texas and you all pride yourselves on being laid back but this is too much! Hire more qualified people do work in your store or train those you already hired! Two guys shouldn't be the only ones who can cut (that means while they pull wood for people we are stuck waiting). read more

I went in yesterday and could not find a particular bulb I needed for my flashlight. Jay Stolden and Darrell went out of their way to help me! One guy prior to me ask Jay just gave me his guess and kept having a conversation about Hurricane Harvey with the other guy setting as the desk in the back! While wondering around following this best guess advise and not finding anything like what I needed, I asked Jay and he "took me" to find Darrell and they both went above and beyond, even after it seem like they didn't have it in the store they finally found it and I appreciate them for actually helping me and not just sending me on a wild hunt! read more

Kimberly is great. She go out of her way to help me with what I needed. Great customer service and not afraid to tell others what they are doing wrong. She will go far. read more

This was the worst experience I have ever had with any home improvement. So much so, it has soured my opinion and desire to shop at Home Depot for anything. From the beginning, we could not get anyone to assist us on the initial phone call to even inquire about flooring. Needless to say, it wasn't any better at the store. We stood around for at least an hour waiting for someone to come and talk to us. When we finally found someone he (the salesman) didn't explained anything. He simply took our information and said that someone would be in touch. The person that came to my home to take the measurements miscalculated so we didn't receive enough material to complete the job on time. The material didn't arrive during the evening timeframe that I was given. Instead I was scheduled to be first that morning. I had to leave work and rush home to sign for it. The delivery driver said no one told him that I requested a later time. The driver then left everything in the garage. The next day the drive called to say I was schedule for a second delivery, in which I knew nothing about. This leads me to believe he overlooked part off my order from the day before. Since I was at work and no one was home to accept the items, he left them on the porch. No one EVER explained what to expect during the install. No one ever said that the flooring needed to be left inside the house to acclimate to room temperature. No one ever said that the floors may need to be leveled and that it would be an additional cost. Because I wasn't informed this pushed my install date to the following month. At this point, my entire house is turned upside and we can't put it back together until after the flooring is installed. The installers were excellent and I will definitely recommend their company. They were very professional, knowledgeable and accommodating. They made every effort to explain things and to keep me informed. The day after the install I received a call from a Home Depot saying that they were coming out to re-measure my floor between 10 and 12 (this was not scheduled). I told them that I would not be missing anymore time from work because of their mistakes and disorganization. I should have taken heed when I read the negative comments online. I will NEVER recommend Home Depot to anyone for anything. I am totally dissatisfied and disgusted with this whole experience. If I could give them a negative 7 I would. read more

I'm still waiting in lumber department 20 min in and ticking after asking two different associates for help I'll give them 10 min and go to Lowes ( from here on out) read more