Shawn the manager was very rude did not care about the warranty of an appliance that was sold at his store. Bought extended warranty 5 years tech was here several times want to replace dishwasher. Shawn the manager said it is not home depot problem it is the warranty company problem so I called them them they hung up on the tech....So here I am in the middle its not working still will never buy anything from Home depot again!!!!!!!! I thought he would call and help me out but I was wrong he did not care and he also hung up on me because at this point and time I was very mad and upset I raised my voice at him!!! Terrible manager. read more

At the Franklin Home Depot I saw staff not wearing any face masks and one was coughing into the open air. I left! read more

I've never had a more terrible customer service experience. I was shopping for an over the range microwave. The online site/app stated that the model that I wanted (Whirlpool) was available in store. I travelled to the store to purchase this model. Two of the model I was looking for were on display, & one display model had a sticker that read "In Stock! Take it home today!" I asked to purchase the model. Two employees searched for the model and could not find one. (Despite the display label & online info stating that they had the model available.) One of the two employees asked me if I wanted to purchase one of the display models, rather than a new one in a box. I was reluctant, and asked if all of the paperwork and parts would still be included and they said yes. So I purchased a display model with no packaging at the front register. The clerk, Olivia, who rang me up scanned the barcode from an attached sticker, and the item rang up as $40 more than the marked sale price. I brought this to her attention and she corrected the issue. She was very nice, and very prompt to correct the issue, but it was an issue nonetheless. Not her fault. When I got to the step of mounting the microwave onto the wall bracket and fastening the lag bolts to the top of the microwave through the base of the upper kitchen cabinet. When attempting to screw the lag bolts into place, I discovered that one of the two holes for the bolts had no internal threading inside the housing of the microwave. Ok, probably not Home Depot's fault. More likely a Whirlpool manufacturing issue. I was frustrated, but understanding that the employees who sold this microwave to me probably didn't know, as this microwave was simply sitting on a countertop and display and was never actually mounted. Still, another negative issue. I attempted to call the store immediately, however they were closed already. I called in the next morning and spoke with a "Kim." I explained the situation, and she stated that I could return the microwave and pick up a new one. I explained that I was just at the store, and they could not find any models in stock. She assured me that their system stated thy there were models in stock. I reiterated that I understood that, but that I was just present in the store two days prior, and their employees could not find new models in stock. Only display models. She placed me on hold to look for a microwave. After a few minutes she returned to say that I was right and that the microwave was not in stock, despite the system stating that it was. I asked if she could please order in a microwave for me, so that I could return to the store only once and pick up a new model and return the defective one. She stated "Well you could just order one yourself." I explained that I had checked into placing an order, however the online price was listing the microwave as $399 rather than the $359 price advertised in-store. I requested that the store please order in a model for me to pickup when I return the defective model, so that there would be no need for refunds, in-store credit, price mismatches, etc. She stated that she was unable to do so, but would check with someone who may be able to after 10am when that particular person arrived. I work night shifts at a hospital from 7am to 7pm, and had worked the night before. So this part is my fault, but I fell asleep and missed a call from the store at around 10:30am. When I woke up for the day, I noticed that I had received an email stating that an order for the microwave had been placed. "Great!" I thought. "Things are working out well." Later that evening, I received an email just prior to the store's closing hours that the order was cancelled. I called in the next AM and spoke with another employee (Heather?) who needed to hear the entire story all over again, and tried to tell me that I had already been refunded for the microwave that I had purchased, as she could see that the order was placed and then cancelled, and said "It's probably just not showing up on your card yet." I said "I think there is a miscommunication here" and explained the whole story over again. She said that she now understood the issue and would need to look into it and would call me later in the day. Fast forward to 30 minutes before store closing. Still no return call. I called into the store AGAIN and spoke with a Sarah. I explained the entire situation AGAIN, and requested that a new microwave be ordered in, so that I could pick up a good, new model when I return the defective model. Sarah said that this was not possible since I purchased the microwave in-store. She said that I must pay for the new order before one could be ordered. She offered no assistance, solution, or remedy to the situation. A consumer should not have to ever purchase two products from a vendor before they can receive a whole, functional product. Very disappointed in the service (or lack thereof) that I received. read more