Remolding my master bath Home Depot was our go to after looking at many options elsewhere. Good value and products. I have to say I was blown away by the customer service recovery done by ast. manager Angelina (sp) and her helper Angela. After a delivery man delivered a large heavy item to the curb. I called the store as I was not able to even drag the item into my yard and home. The 2 young ladies showed up and moved this big heavy item into my home. Wow what great customer service. Thank you home Depot for having these 2 great ladies at your store. They fixed the problem and kept me as a loyal customer. read more

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What could improve??? Service could improve. I walk in and the guy in appliances is taking down the sale signs. I asked if we missed a sale and he said yes it was over yesterday. I hope if someone bought something today they honored their signs. Anyway, I tell the guy I need a stove like now. He proceeds to tell me I could take a floor model (which is fine) or we could order it. It could even be delivered in the next couple of days. But then, as I'm looking at the stoves he takes off down the aisle with his old sale signs and disappears. At that point I was out. Don't freaking walk away when I'm right there to buy something. Now I have to listen to my husband complain about how we should've gone to the one by the house rather than being loyal to the one we bought the original stove at 14 years ago. read more

i was in the paint section needed white paint for my ceiling young girls look like they were 16 working the paint section promised me my paint would be white but when i got home it was a dark gray clearly they need to hire some older men more educated on paint. read more

Could find no one to help, 5 people walked by and didn't ask if we needed help. When I did ask for help they told me it wasn't their department. The worst customer service!! read more

Just want to give a shout out to Dave in the Paint Department took care of almost everyone while he waited for his back to finally show up! Took 5 calls for someone to finally come help him bad customer service on Home Depot's behalf. Either way Great Job Dave! Your hard work is not left unnoticed :) The rating is for Dave not for Home Depot. read more

The location at 2140 N Jupiter Rd has bad costumer service. Just wasted 30 minutes for someone in wiring in aisle 38. They paged the person 4 times. The person never show up. Hopefully Lowe's will be better. Update: I went to Lowe's in Richardson. It took me only 8 minutes while the guy found the kind of wire, cut it and I pay. Literally all in 8 minutes. read more

Came to Home Depot to get some key copies. Asked cashier and he pointed me out someone that can help, went up to bob said excuse me twice since he ignored me the first time. Told him if he could help me make some copies he said you can do it yourself, so I walked off he came up behind and said well I guess I can do it for you. Told him what I needed and catched an attitude. So if you go and need key copies stay away from bobs bald ass. read more

They lock everything up it seems even sub $100 items then you are not allowed to hold the item once it is unlocked they have to escort you directly to the cashier so that you can pay. Doesn't matter if you have more shopping to do. Additionally if you can find someone to unlock it chances are they won't have the key. Bad business to treat everyone a thief. Especially not cool when they they are a contractor like me who spends hundreds their a month. read more

Tons of workers here but they all don't want to help and walk away... if you ask a workers about anything the sale... I don't know what that is but they can walk around doing nothing... Home Depot DIY and find it and buy it yourself NO HELP JUST STOCKERS read more

I gave another chance to Home Depot but disappointed again in selection of items and customer service. I was looking for seed starting trays and seeds to start my garden. None around so I guess they only have it in February? I want to Lowe's after this and they have a whole section of seed start trays and Seeds!!!! Sorry Lowe's had a lot better selection. Lowe's won my choice and business. read more

The Best Place to Buy large flower pots! Where I like Home Depot, like other Big Home Improvement Stores, there's never anyone to help you. Home Depot's look run down & dark. They all need their own improvement. That's why only 4 stars. read more

I have shopped at Home Depot for many years and have seen their service go down over time. I am a veteran and have received a discount until recently. Now they tell me they no longer honor veterans. Therefore, I now do all of my shopping at Lowe's because they honor veterans with a discount and they're closer to my home. Thank you. read more

Worst customer service & follow up! Can't get a competent person in store to assist. (Told measuring would be next day but did not tell us we must pay for measurement service before we left store- no mention of charge at all). Next day, we stay home waiting for call. When we call store they say - we'd to pay so give cc# over phone. All good - measure people will call. Next day - no call. Call store- manager will call us back. No call. NEXT DAY - we call store again, they give us measurement service phone number and tell US to call them. (Isn't this the responsibility of the store? Why are we even using them at all???). We call measuring service - no answer. Don't use Home Depot. The frustration just isn't worth it. And.... we are stockholders in this company but doesn't seem a good investment any longer. read more

Building a raised garden. Son asked a young lady for help and asked a few questions. Suddenly she said she needed to find someone to help. No one came. Then someone came and walked right by. No one bothered to help. Had to get everything from info online. Paid and left. Customer Service is the worst!!!! read more

0 stars was refused service because I wore a MAGA mask. Was told to get my white ass out of there. I can't make this stuff up paid for my product but the fork lift driver refused to load. Manager apologized then received a call from them saying I was no longer allowed on the premises. read more

I'll leave out the details, just saying that Dave in the paint department gave us unparalleled customer service. What he did for us was totally unexpected and was definitely above and beyond. Seemed like just another day in the park for him. This will always , because of him, be our "go to" store. read more

I hate going to Home Depot, I keep buying stuff. Even stuff that I don't need or think I need for that matter. LOL. This place is great. It is like a Lowes counter part but usually on the opposite ends of the town. Was greeted 2 times before stepping into the building and then asked if I needed help a couple more times from different people. That is nice. It was clean and laid out easy to read the isle signs. They usually carry a better selection of plants/flower/trees than Lowes, but we shall see when the Spring rolls around. read more

Unable to check out but plenty of employees walking around but but no o one on cash registers and most of self checkout not working save yourself the aggravation read more

Very friendly staff and very helpful. My second time going and they remembered my name .

The Home Depot is always more busy than Lowes. It's like a Walmart compared to a Target. Walmart has more people going through it every hour, so it will be less clean than the Target store in the same area. This is true for The Home Depot also. That being said, this store is pretty clean. The bathroom isn't as nice (at this location) as some I have been to. It's not always clean, there seems to be zero ventilation, and the markings in the stalls need to be covered. As for the store.. It's good. You can get slammed with "Can I help you" if you go during their "Power Hour" where they make people chase you down.. All to boost sales. The downside... The cashiers are slow. The Pro Desk has stressed out people working at it. The carts all seem to have been hit by a semi... Bent every which way. If you don't require a lot of assistance when you are there, this is a good store. If you don't have a clue about what you need, ask an older associate. This place has a lot of younger people who will guide you in the wrong direction, look at you with a dumbfounded look on their face, or ignore you because they are too busy talking to a coworker. The associates who will help, generally are older. Unless you find Philip in garden. That is one good kid. Ed in hardware is older, but he sure will take you right where you need to be... And make sure you get the correct item for the job. read more

I work in construction so I go here and Lowe's a lot and every time i come to ANY Home Depot it's always a trash experience, It's too packed too little employees and bad service damn read more

Worst lumber department ever. Waited 20 minutes before leaving their saw section. I needed pieces cut and nobody ever showed up. They called the crew around 5 times and I even told multiple employees I needed help and nobody ever helped. What a disgrace. read more

Curtessa in Customer Service has amazing customer service! Came to do an address change on an order and she was extremely helpful. Didn't mind the wait AT ALL because of her positive energy. read more

Great plant selection, and Ana is great. Very helpful. However the guys in hardware are unhelpful and Delia in plants is straight up rude. read more

Warning to Home Depot shoppers: Do not purchase an extended warranty from HD. If your product has a manufacturer's recall they will claim they have no obligation in honoring the warranty. You get stuck between the manufacturer and HD with neither honoring their obligations and both pointing fingers at the other. Buy from Lowe's. They don't have this practice of deceptively screwing their customers. They honor their warranties. read more

I can spend hours walking the aisles just to see everything they offer yet everything is so well labeled so I don't have to. Costumer service seems better at this location than others I've been to. At least one employee asks if I need any help every visit. read more

Employees Jerry, Keith, Jackie and Paul were very helpful! I had a million and one questions, and they took their time with me and explained everything to me. They didn't try to take an advanced of me, by trying to get me to buy unnecessary stuff and the most expensive item. Instead they gave me tips on what will help me to save money! Because of their helpfulness, I feel good about doing more home projects. #will be returning! read more

This Home Depot sucks if you need something cut. If it's something you need that you can pull off the self yourself then this place great. But if you need some blinds or plywood cut......good luck finding someone who know what they are doing to do it for you. Very disappointed. read more

This store is the best. i so appreciate and am thankful for the Paint Department staff. At first I thought it was just one employee, but after time and time again needing stuff for our remodel, I realized it was the whole department. They were so patient and helpfull. these people really know how to help and it looks like they enjoy their job. Way to go Home Depot - Garland. read more

Went into the store today and was helped by a lovely lady named Joan. She was smiling, and very helpful with everything I needed. I will definitely be back. You need more employees like her. read more

went to buy a washer, got a better one only to find out they messed up and now have to wait almost two weeks

tried to get blind slats cut on 01/19/19. waited for someone to help after 20 minutes of waiting went and found a guy. h e came over spent 15 minutes trying to cut them and left to find someone to help him.waited 5 more minutes then i left . spend $9,000 dollars here few ears ago buying blind i will never return. went to lowes they had them cut in 5 minutes. read more

They allow my dog to shop w me so that's always a plus. Extremely helpful staff. Have helped me carry heavy things to my car without even having to ask. Love this Home Depot. read more

Richard in the plumbing section has provided me some of the best customer service I've EVER received! I'm one of the least handy people around, and he's taken the time to understand exactly what my problems have been (two separate issues a couple months apart, and he even recognized me the second time!) and then thoroughly explain what I needed to do in layman's terms. By the end of today's explanation, I even felt like I should pay some tuition for the lesson! A seriously fantastic guy and a real asset to Home Depot! read more