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    The Home Depot

    2.8 (32 reviews)
    Closed 6:00 am - 9:00 pm

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    I went through this Home Depot location when I needed a new dishwasher. I purchased the GE product from David Robinson, and we decided to go with the installation service as well. The installers showed up on the day of installation and came to look at the connections. One installer claimed he couldn't do the installation due to a connection issue that he couldn't elaborate on. They also didn't have our product on the truck so an installation wouldn't have been possible anyways. The next time they came out it was a different person. We brought up how the previous person said there was an issue, but he couldn't explain to us for some reason. This new person said he made it work and that we shouldn't have any issues. Well, our product has always produced really wet dishes when the cycle is completed, so we used the extra dry boost. Fast forward to several weeks ago and our product no longer drains. I decided to get under the sink and really check things out after watching hours of dishwasher and general plumbing troubleshooting videos. What I found was that the Home Depot installer took a small diameter copper tube and fed it down into the drain line. They then bent the copper tube to feed into a standpipe. The copper tube they inserted into the drain line is inserted several inches into the drain tube and its physically impossible for most water to actually drain from the tube. I decided to call GE to have them look at the photos and the installation. They told me that the product was not installed according to their guidelines, and this was not a product issue. I then called my local city plumbing inspector who informed me that a permit is needed for a dishwasher installation, and one was never pulled. He was also appalled by the installation and asked that I keep him informed of the issue. I called the Home Depot line and asked them if their expectation of their installers is that they follow the manufacturer's install guide and that they meet all local codes. They confirmed that was indeed the expectation of their installers. I asked them very nicely to come and correct the installation and get the product to code as I originally paid for. I was told that since it was more than 48 hours past the install date that they were no longer liable for the issue. I reminded them that their policy does not overrule codes and standards and that they needed to fix this. The woman was kind but told me I needed to call the Grafton Store Manager. I called the Grafton store and asked for a manager and was sent to Michelle. I let Michelle know of my issue and that I just wanted the product fixed, and the install corrected. I never asked for a refund or replacement product. Michelle told me they weren't liable for the product due to the elapsed time. She told me the installers told her they would not come back out. I let her know of the issues and that I had two separate entities confirming a bad installation was the cause of my problems. Michelle was indifferent and made no effort to seem the least bit interested in the issue and gave me the number to their local distribution center for help. I called back the next day after the DC said the same thing. This time I got a gentleman who really seemed to care and agreed that it was a messed-up situation where his hands were tied due to Michelle. I was the Store Manager would call me towards the end of the week to discuss the issue. It's worth mentioning I have been very calm and kind to everyone thus far. I called back at the beginning of the following week after I decided to pay to have GE come and fix the product. Well, the GE tech through Bodewell, first name starts with a J (I am not giving his name out of respect) opened the area under the sink and I watched his shoulders sink. He turned around and looking apologetic and very sad as he came out under urgency to us not have a dishwasher for weeks at this point. He said it was one of the worst installations he had seen and that there was no way he was going to touch this and become liable. He informed me the product likely had severe damage due to the product never actually draining and the strain on the parts was severe. He said he couldn't fix it as if he did fix it, it would take a new install, and he wasn't licensed to install dishwashers and couldn't pull permits that would be needed for the work. He said it was reckless work and asked who did the install. I told J that it was Home Depot, and he shook his head before saying he wasn't surprised. He left and I still didn't have a dishwasher repaired. So, I called Home Depot again. This time I got Vicki. Vicki might be the greatest person over there. She informed me that a request for a Store Manager to call me the previous week was submitted but couldn't explain why no one did. I informed her that now GE wasn't even willing to touch the product due to the installation and that this was on them. Vicki listened, apologized, and at least made me feel heard.

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    Great job by Appliance Specialist Tim Sullivan. Made the shopping trip very special. help in every step in my purchase of my new dishwasher.

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    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    The Grafton Home Depot is a great store with helpful staff, great stock, and amazing community events.

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    The Home Depot - hardware - Updated July 2026

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