I'm amazed every time I visit Home Depot how far they've deviated from their slogan "you can do it, we can help". You used to be able to stop into any Home Depot and find someone in any department that was knowledgeable and willing offer help or suggestions. Now when you go, good luck finding anyone, let alone anyone that will be able to help you. I typically find myself leaving this store very frustrated, and instead relying onto YouTube to find the info I need for what I'm working on. That being said, the store still does carry most anything and every thing you'd need for home projects, so if you know what you need, what you're doing and how to do it, this is a great place to pick up your supplies, just don't go in hoping ti get help read more

The Home Depot - Nurseries & Gardening Near Me - High Point, North Carolina

Nick Was amazing! We called ahead to see if they had the Christmas tree we wanted and we're worried it would sell out (we talked to Nick) because both of the Greensboro locations sold out of it. When we got to High Point, which was very much out of our way, we couldn't lift the tree so we called someone from garden services. It just happened to be Nick. He had already pulled one aside for us and put it on a cart he then took us to check out and took it to our car. read more

The Home Depot - Nurseries & Gardening Near Me - High Point, North Carolina

This Home Depot has been our go to spot for the last 6 years, our visits were always wonderful and the staff was always willing to help and go the extra mile. We've seen several changes in management, changes in employees, and changes in the overall vibe of the store in the last 18 months and things have drastically gone down hill. Our last visit was Sunday and when we went to the checkout, I asked the cashier to apply the 10% off military discount to which was met with a grumble and he looked to my husband for verification (I'm the veteran). Overall that was the last straw and we will be doing business elsewhere for the foreseeable future. Which is a bummer, we used to look forward to our Home Depot trips. read more

I would not shop here anymore. No longer has cashiers. All scan and go. Couldn't find an associate. Was buying heavy items. Garden center now closes at 2:00. This is ridiculous. Taking my business elsewhere read more

My brother and I came in looking for doorbell chime and it wasn't were it was specified online. Unfortunately the first few people we asked for were busy...changing shelves or something? Luckily Allan (I might be spelling it wrong) came to the rescue and got us in and out wicked fast. They were in a different location but that's on the website not the workers here. Will definitely pick HD in lieu of Lowe's (which no employees came to assist us when we tried there first) for my next purchase read more

This is a pretty good go-to store for home remodelers. I've had issues with their lumber quality, so I have to pick through a bit. Their employees are fantastically helpful. "Brett" walked me all over the store to find an item that unfortunately was out of stock. His associate even climbed up on their rolling mega ladder to find it; though the item showed up on their inventory (which they accessed easily and quickly), it was not on the shelf or up in storage. I used to run a retail store decades ago, and they called it shrinkage at that time. My grandmother would have called it shoplifting. Nevertheless, the employees were very helpful and kind. Good on! read more

Although I am more a fan of Lowes, I do frequent the High Point Home Depot location when they offer a product that I cannot find anywhere else. The parking lot is generally a mess though and the employees are not polite. I was waiting to use a military discount which never can be done in the Self Serve checkout. A female employee curtly pointed at the Self Serve for me to go through there as it had no lines. I triyed to point out that in the past, I have had to have an actual register clerk to scan my military id but she didn't want to listen so, to teach her a lesson, I went through the Self checkout and got to listen to exasperate when she realized I had a military id to deal with. I calmly said to her, "That's why I was hesitant to follow your direction to get out of line to the Self Serve". She replied coldly, "I didn't know you were doing that (military discount)". Although I am more a fan of Lowes, I do frequent the High Point Home Depot location when they offer a product that I cannot find anywhere else. The parking lot is generally a mess though and the employees are not polite. I was waiting to use a military discount which never can be done in the Self Serve checkout. A female employee curtly pointed at the Self Serve for me to go through there as it had no lines. I triyyed to point out that in the past, I have had to have an actual register clerk to scan my military id but she didn't want to listen so, to teach her a lesson, I went through the Self checkout and got to listen to exasperate when she realized I had a military id to deal with. I calmly said to her, "That's why I was hesitant to follow your direction to get out of line to the Self Serve". She replied coldly, "I didn't know you were doing that (military discount)". Although I am more a fan of Lowes, I do frequent the High Point Home Depot location when they offer a product that I cannot find anywhere else. The parking lot is generally a mess though and the employees are not polite. I was waiting to use a military discount which never can be done in the Self Serve checkout. A female employee curtly pointed at the Self Serve for me to go through there as it had no lines. I triyyed to point out that in the past, I have had to have an actual register clerk to scan my military id but she didn't want to listen so, to teach her a lesson, I went through the Self checkout and got to listen to exasperate when she realized I had a military id to deal with. I calmly said to her, "That's why I was hesitant to follow your direction to get out of line to the Self Serve". She replied coldly, "I didn't know you were doing that (military discount)". My thoughts: Sure, if you weren't so busy being rude to the customers and took the time to listen to them, then your store wouldn't be sitting at a 3-star level. read more

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This was the worst experience I have ever had with any kind of store. I ordered the washer/dryer on 3/14/23. On 3/27 delivery failed because the machine was dented. On 4/1 delivery failed because our associate helping me place the order did not include a stacking kit, 4/6 stacking kit was not on the truck, 4/13 the washer and dryer were not on the truck. No one seemed to care that I am going a month without a washer and dryer. When I was told I would receive a call on 4/13 about the new earliest delivery and compensation no one called. On 4/17 I reached out as to see if I was going to get the product my card was billed for ($200 above the receipt price) I was treated as if I was inconveniencing them. read more

Now, this isn't all Home Depots,just the one on N.Main st. This store has gone down hill. Management? Hard to find staff willing to help, waiting for help..you'll be waiting for a long time. Curbside pick up, you might as well go in if you have to go to this Home Depot. Managers don't seem to help customers at all from what I witnessed. You get the feeling that the customer is a pain in the butt to the staff and Managers. There are a few really great people in there so it's sad to see them surrounded by the majority that aren't there to help or work. Lowes is much cheaper, the staff are always friendly, and curbside is wonderful. Home Depot has more selection, but this one is not worth it. Online purchases and pick up at the store is just as bad. Save yourself a huge headache and frustration, just go to Lowes. read more

Honestly, this place is a joke. I ordered a bath sink on 12-21. they it was scanned in and at the store, but they can't find it. I had to reorder it again. 2 Days, later a lady Rhonda call me and said they don't make the sink anymore and I need a refund. I called them back and they said the sink are still being made. I now got an email that said the replacement sink has been delivered on 2-9. It's 2-11 and I call and they can't find that one either. A lady said she will call if she gets anymore information. Believe it or not, this exact thing happened last year, except they lost 1 and the reorder was wrong size. I thought last year it was an isolated incident, and gave them another shot. WRONG they have some big problems in this department. Let's hope Lowes can do it right. read more

I don't know why this store is unfriendly. The manager might want to find out. Everytime I go to refunds I am not greeted to cue it's my turn. I am then not spoken to. It is t that difficult to attempt some sort of greeting. Management problem in my opinion. read more

I did curbside pick up because I have two children under the age of 2. We waited in the car for over an hour to have someone bring our order to the car after checking in online. Within that hour I called the store twice and an associate told me both times that they were bringing my order out. After an hour my kids were fussing and screaming and I decided to leave. After leaving I received a phone call 20 minutes after I left stating I would need to come back to the store AND come inside to be able to get a refund for my order. The whole point was to NOT go in the store with my two little children!!! Since then, I have completed my order at another Home Depot from which it took them less than 5 minutes to bring my order out to me after checking in online once at the store! What an embarrassment to your store and I will never shop there again! ***WARNING DO NOT DO CURBSIDE PICK UP!!!!*** read more

I went to Home Depot, N. Main st, High Point and looking for Sheetrock supplies, was told to go to lumber section. I saw an employee in the lumber section went up to him and he basically ignored. A female employee came up to me and helped with all my needs. Her name Luna in Lumber Department. She was extremely helpful and very nice. thank you Luna.She made the 5 stars Laura L read more

This place sucks for customer service. I rented a dump trailer for 300.00 and the thing dont even dump. Now in stuck with a shovel unloading 6 yards of top soil. Called in and the girl in the rental department was a straight up jerk and no help what so ever. I would NEVER recommend this location to rent something. One pissed off customer read more

We bought $3000 worth of appliances. they delivered the wrong range. Refused to install the microwave. Have to wait 2 weeks for someone to come back and install the microwave and bring the correct Range. Still not sure we got the correct Refrigerator as the model numbers do not match, read more

It's a joy to walk into this Home Depot, everything is organized and employees are so helpful. We were looking at paint and the the gentleman working the department helped us get everything we needed within our budget. read more

The Home Depot - Nurseries & Gardening Near Me - High Point, North Carolina

As a former ASM for a Lowe's I'm truly disgusted at the lack of service provided by this Home Depot. I normally always go to Lowe's with absolutely no issues because the management at the high point Lowe's is phenomenal, but I decided to try out Home Depot since I have never been and someone gifted me a gift card for depot. I now see why this location barely has a 3 star rating. I placed a $400+ order in the morning so that I could begin my in ground garden. After absolutely no communication from the store I called around 5:45 and the girl who answered for curbside had the nerve to tell me that my order for today couldn't be picked because they had big lumber orders going out the next day and that she wasn't going to ask the 2 pullers they had to stop what they were doing to pull my order even though mine was due before the orders they were working on. What my order that was due today has to do with their lack of scheduling and productivity is beyond me but this is absolutely ridiculous. Spoke to a manager on the phone who flat out told me tomorrow's orders have nothing to do with the orders going out today (common sense). Not sure if it's a training issue or just an employee who couldn't care less but if I were you and you're thinking about patronizing this location save yourself the stress and don't. I would have never allowed a customer to be told this while I was the MOD at Lowe's and would have done everything I could as a manager to make sure the order was pulled today in order to satisfy the order which is bare minimum customer service. Don't offer a service if you can't handle running that service in a store location. read more

Love the drive-through system they have this time of year! Pay for mulch, potting soil, pine straw, etc. inside at the register and then drive to the pick-up area where they pull everything and load it in your car. This is a pretty good store as Home Depots go and we shop here on a regular basis. read more

Always friendly and helpfull,specially lumber section.Good deal on bent lumber for 70% off.

Went to Home Depot Gardening Center on Labor Day. Tim was BEYOND helpful. We purchased some wood for outside projects and 30 bags of much (on sale). Before we could even load on cart, he told us to pay and then we could pull up and he would load the car for us. My husband has some medical issues and couldn't help load. We had 2 cars, and Tim and another sales associate helped me load the cars. With 3 people it went quickly! I told him, too bad you can't come home with us and help unload!!! I have been to quite a few stores when they have sales on mulch and usually the personnel tend to disappear. The cashier would say "I can call someone for you, if you'd like" Usually I end up loading myself. Not at N Main Home Depot...their garden center rocks! read more

I had the worst experience at the High Point store on Main Street. I walked in prior to close along with multiple other people and went to the product I had already purchased to make sure I didn't need anything extra (which I did) so I grabbed that and headed to customer service to pick up. I stood there for a few minutes and had to address the employee. She turned around and said "how did you get in here" and proceeded to say "I don't have money up here so I can't help you" and multiple times. Confused I asked, "so I can't purchase this or pick up my order?" And was told no. An employee not in uniform walked through the door and said "we are F'ing closed what is he doing in here". So I laid my stuff down and walked out and told the person I was with "I'm just gonna cancel my order after all that" and then the lady out of uniform walked out after and then said "I don't give a F***." I'm never one to complain but lthis was the absolute worst experience of my life in any store and when I call to talk about it or report it the manager tells me she will call me right back and then doesn't. This is obviously not a veteran friendly store. I don't recommend this place to anyone and wish I could do zero stars. read more

Sales associates unhelpful and rude. I stated I needed a carpet runner for 3 sets of eighteen steps and ask for a sample, he told me they did not do that. I told him that I would go else where and he told me "So" read more

I will NEVER use Home Depot or their contractor HomeEnvy again for home improvements. In early May we requested a consultation for a bath remodel to remove our tub in favor of a stand up shower. We met with an area manager from their contractor (HomeEnvy) choose our base, walls and sink countertop. We signed a contract and paid our balance in full. We were given an estimated installment date of July 8th with completion on July 10th. I called the contractor on July 18 and again on July 19 to check on the status. The area manager finally called back saying our materials were in the warehouse in Indiana. If they received the materials (here locally) that week we would be scheduled for the last week in July if received the next week we would be scheduled the 1st week of August. I called the contractor again on August 9th was told 1/2 their workers were returning from quarantine and someone would be out on August 18. At 4 pm on August 18th I called the area manager again to inform them no one showed and if someone wasn't at our home by 12pm the following day we would find a way to cancel our contract with Home Depot. Someone did finally show the next day and removed the tub. Unfortunately this just led to another set of issues and phone calls including one to the owner of their contractor (HomeEnvy). Finally 2 weeks and 2 days after starting, our shower was completed only to be told our countertop will not be available until "maybe" November, and given the choice to wait for it or cancel that portion of our remodel. read more

Wonderful experience. Very friendly and helpful. Purchased a washer and dryer set. They were prompt with delivery and helpful with set up. I would highly recommend if you are looking for appliances. They were knowledgeable and could answer questions easily. I'm highly pleased! read more

It was the worse customer services. They treat me with disrespect. They were awful people. They made me think twice before going there ever again. read more