If you are considering Home Depot for a project..run! I gave up $4000 to do the right thing and share my experience with you...my experience with Home Depot is as follows
Re: job #11128950
My name is Lori xxxxx and I have been in contact with you at various times through the duration of this project. Here is a recap of the issues involved:
-projected time required for project initially one day (June 29) morphing to weeks then months
-window manufactured incorrectly requiring a reorder
-glass door panel installed with cracked glass requiring replacement
-all window screens installed backwards and ripped.
-window sash damaged requiring replacement
-door trim installed without prior approval or discussion resulting in negative esthetic changes to the structure
-installed window was inoperative requiring repair.
The time I was required to provide for this project far exceeded what I was told to expect. Home Depot's mistakes cost me tens of thousands of dollars in lost wages. As an airline Captain a day off means not flying a trip, which can mean 3-6 days of lost revenue.
In addition to the financial cost, my integrity was attacked including Atlanta personnel accusing me of lying regarding lack of notification for the time this project may require. I have all correspondence available for review. I endured misogynistic and disrespectful attitudes, actions, and words from your installation contractors. I was told I was behaving like a cop when I asked to see Home Depot identification. I was told parts for the windows did not exist, and then I found the parts discarded in the garbage. I was told parts did not need to be installed because the installers did not want to install them. I was talked about in a derogatory manner in Spanish. Unbeknownst to the contractors, I speak Spanish. I was shown one color and type of trim which I approved, and then the contractor installed something else claiming it was the same. When I held the sample next to what was installed, the difference was obvious. When caught in the lie, the installer walked off the job leaving a 200lb glass door panel balanced precariously against a wall along with trash and other hazardous materials.
The financial and emotional costs created by Home Depot's mistakes have been excessive.
I expect a company that prides themselves on the quality of their products, workmanship, and guarantees to want to rectify mistakes to the best of their ability, not the least. The dismissive email I received from Home Depot stating their offer of a $2500 rebate was fair compensation "and they were sticking with that", was insulting in tone and amount. I don't expect something for nothing, but I also don't expect a purchase to cost so much beyond what I was told to anticipate. We all pay for our mistakes one way or another, usually financially or with our reputations. We don't always choose to do the right thing, but we always feel the consequences of our choices. Your customers expect Home Depot to do better. I hope you do too.
Sincerely,
Lori xxxxxxx read more