My dad and I swung by here quickly to pick up some items we needed for a bathroom repair. It was a typical Home Depot visit. Nothing out of the ordinary. This location is crazy busy. But it was a Saturday so I expected a higher than normal crowd. Other reviews say the location is hard to get to which isn't wrong. If you're not careful and miss the turn in you will have to navigate through a shopping center and other highly trafficked areas to find the parking lot. I can see how it can be annoying but it's not really Home Depot's fault. Short staffed as always at the self checkout but they were doing the best they could so I will not dock them any stars. One person can only work so quickly and still be helpful. Overall good trip. read more

It seems from the 2 main big box stores that cater to construction needs, there is the Home Improvement store that stays clean and organized with wide aisles and friendly employees and then there is the Construction store that is a dusty mess, always dirty and messy, store is discombobulated and cluttered, aisles closed off with retractable gates, and resembles a commercial construction site with the trash and dirt everywhere. This particular location is a true representation of the later store, the commercial construction store. With the business I am in, I have to frequent Home Depot rather than the other big box store because this is where my business has a corporate account. I've avoided these stores for so long because it's always been hard to find things, and even after so many years, no store is the same, and learning the layout and structure has a bit of a learning curve. This one is no exception to the rule. Driving through the extremely tight parking area full of construction vehicles to long to fit in the small parking spaces designed for compact vehicles is a challenge. In what should be a straight row of cars, it's a maze of zig zagging past long trucks, trailers, and trailer hitches that protrude from the ends of the parking spots, getting two vehicles to pass each other untouched is a feat. Let's talk about the covered area at the Pro Zone as well. Some are drive throughs, others have parking, there isn't any consistency. This one has a few parking spots under the cover, though directly in front of it supposed to a loading zone that has no traffic pattern indicated. It's a free for all, the painted lines don't really define any specific area and there isn't any staff to make sure things run smoothly in that area. Good luck in this area. The parking lot in general is a cluttered mess with pallets of products randomly placed around with no organization, there is trash and debris everywhere, almost as if it's been a decade since a cleaner came through. This is an area that truly looks like a messy construction site where no one takes pride in the work space and just throws trash around and places merchandise anywhere it can fit. The store inside isn't much better in relation to organization. The shelves are marked which helps, but to many aisles that I frequent are to often blocked with the retractable gates, even tho no one is in the aisle with any ladders, mobile stairs, or lifts. I to often have to unlatch the barricade to get to what I need for my job. Walking in, I saw 7 employees, 2 were actually helping other customers at the counter, the others were just standing around talking amongst themselves. Walking the store it's common to find 2 or 3 walking or standing just talking with the other staff, oblivious to the customers around them. I ask for assistance when I need it, tho I tend to judge a store by how attentive their staff is to customers around them. In the past 4 years that I've had to come here, I can count on one hand how many times an HD team member asked if I needed assistance finding something. As a professional I have to come here, however on my own time, I avoid this and other HD's like the plague. I prefer organization, cleanliness, and a cordial smile when passed... that's how I run my construction sites, I'd expect the same from other professional businesses. read more

I ordered 3/4"x4'x8' pressure treated lumber. Saturday they delivered 3/16" hardboard. I told the driver this was wrong. His words " I got you". No contact from Home Depot Saturday nor Sunday. Sunday afternoon I contact Home Depot they said they will get this fixed. Monday they deliver the same 3/16" hard board. They have quite the problem when they cannot tell the difference between 3/16" hard board and 3/4" Plywood. That is a new level of stupidity. They have no clue concerning building material go to Lowes. read more

I didn't want to deduct any stars for situations outside of the employees control. Each member of staff that I spoke with was very helpful, although very busy! My own situation involved buying a water heater and I had questions regarding the warranty for my old one. Which I found out AFTER I paid for a brand new one out of pocket wasn't actually through Home Depot. It isn't Home Depot's fault, I didn't have the correct information to begin with and they were basing off what I relayed to them. The lady at customer service was very helpful, but I had to wait in line a good 10 minutes to get to her. Again, not her fault. Great customer service and product being accurately reflected in stock accounts for no stars deducted. Even if things don't go the way I would like, no hard feelings! read more

Andrew Green, department supervisor, was obviously very busy, but walked with me to the other side of the store to another department and up and down an aisle helping find what I needed. When we couldn't find it he was all over his phone trying to help, HD apparently doesn't carry it. We then talked about options and what could alternatively done. Andrew is very personable, helpful, and caring. Usually I would say give the man a promotion but he is such an asset that a promotion might take him away from his customer service skills. Instead give the man a big fat pay raise and a 6 pack of his favorite beverage. Way to go Andrew! read more

Quick pickup when ordering and paying online. They send you a text when ready for pickup, then you can checkin by clicking the link and stating which curbside spot you're parked in. Helpful and friendly personnel. read more

The Home Depot - Sheds at Home Depot - Nurseries & Gardening Near Me - Lake Worth, Texas

I ordered a complete cabinet set for my kitchen remodel ($11,000). KraftMaid company sent broken cabinet after broken cabinet. Each time they reordered, they refused to move my order to the top of the list. EIGHT MONTHS LATER, I finally have a completed kitchen, albeit with installed damaged cabinets as I could not go without a kitchen sink for another month. KraftMaid offered to refund me $1500 for "my trouble"-just enough to cover the extra I paid to my installer for having to rebuild broken cabinets, meet with delivery people on multiple occasions, and fight with the company about the problem. Home Depot offered me an additional $2500, for a total of $4000. Originally, my grievance was with KraftMaid, as they were at fault for not sending a quality product. However, once I agreed to the settlement, Home Depot ghosted me. They refused to return calls despite leaving numerous messages; I kept getting the run around. I eventually filed a complaint with the BBB, at which time I finally heard back from Home Depot. I was told the "new manager" was unaware of my situation. (I find it hard to believe the management team authorized a $2500 payment without consulting the manager.) After settling up, the manger reached out to say that she would send me a $100 gift card as a thank you for my patience. I never received that gift card. I suppose that is for the best, as I do not plan to EVER shop at a Home Depot again. read more

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I suggest browsing the store site to find what aisle the item you need is on. It appears that this Home Depot needs to hire a lot more staff. When you can find a staff member, they are helpful, but it's rare that you can find someone other than a cashier to help at this location. This location is woefully understaffed. Also, they do a lot of stocking and re-stocking during busy hours, so the stockers will (understandably) have aisles blocked off. At times, this location is actually quite chaotic - tons of shoppers, very little staff, and lots of stocking happening. But, when you have a diy home project, you come here or Lowe's for the best selection of goods. Prices seem a bit all over the place, but during the sales times, Home Depot prices are very competitive. I also like the fact that they offer a veteran's discount. You can only get it in person, not via the website. If you do make a large pickup order online, you may have to wait for over 1/2 hour for someone to help you load up. The last time I made a large pickup order, I waited for 35 minutes for someone to help me load up. I was in the process of doing it myself when a staff member was finally able to help. Perhaps, later this year they will be fully staffed -- fingers crossed. This location is always busy, so surely their corporate office will allow more hiring. read more

Other than having good prices, this location has bad parking, no staff to assist you when needed and the pick up (curbside) option is horrible. No reason for me to be out there waiting 45min, then when calling they put me on hold. Ive used the pick up option twice and in both occasion it has been bad (order was placed the previous day with a email confirmation confirming order is ready). Tried their competitors for that service and they are way better, no more than 10min wait. read more

Regular visit to this Home Depot as a needed a few things for the house. Staff seems to be getting better or I just caught them on a good day. Store was organized and not cluttered with a lot of helpful items on display close to the entrance. I still give the a solid 3 as they are not getting better but not getting worse either. read more

The Home Depot - Bulbs - Nurseries & Gardening Near Me - Lake Worth, Texas

If you need a tool rental, I 100% encourage you to go elsewhere. We had to go numerous times to repair machine we rented, and only got 50% of our payment back. We didn't get to use the machine for more than 5 mins. Not sure if they don't maintenance them, or check them upon receiving them back. read more

HORRIBLE customer service. Employees would rather talk and be on their phones instead of working. TONS of employees but no one working.

I'm buying my electronics from this location with no issues I had an Issues lately with the customer service but I talked to the store manager he is very professional and helpful he explained with easy language and respect that's why I gave five stars read more

Ordered a grill and other items from this location, received an email that my order was ready to be picked up. rented a uhaul to go and get it, when I got there the grill was not assembled. No one there could care less, I cancelled the order and manager Josh basically just said whatever. Any good customer service manager would have tried to save the $700 order and offered to deliver when it was assembled. This guy was an absolute jerk. Will never shop at another Home Depot again. read more

The Home Depot - Nurseries & Gardening Near Me - Lake Worth, Texas

Came to price match a product to multiple other sellers, Amazon and Walmart both had the product for half the price. Came to Home Depot because I've been helped here before and have priced match exactly the same before. Now I'm told the competitors I was trying to match were not competitors, and couldn't be matched. So now I'm off to buy it from those who are not considered "competitors". TERRIBLE customer service, price match Guarantee policy should be changed to whom whoever there Home Depot employee feels like price matching,waste of time. read more

If I could give this store 0 stars for customer service, I would. I called the North Fort Worth store to check if they had an item in stock. They lady said it was limited but went and looked for it and named off the other ones they had in store. Which I really appreciated. When I called this store, the First Lady hung up on me after giving me a terrible explanation on why they didn't have it. The second guy I called told me they didn't sell the product at all. When I told him the lady at NFW had went and looked for it and said they did sell it, he promptly apologized and looked it up online. When I told him the lady had gone to see if it was on the floor, he refused to go and look for it, and then told me there was none in the district even though other stores had it in stock when I looked online. When I said "are you sure, maybe you can just double check", he said no, and I hung up. Needless to say, very unhelpful and If this is how bad the customer service is on the phone, I'd be curious to see what it's like in person. read more

Consistently great service and clean store. Surprised to see most lumber in stock and available. Paint desk is very fast. I've never waited more than five minutes for custom colors. read more

After politely asking and patiently waiting for over 20 mins if an item was for sell I was finally greeted by the assistant store manager, Steven. This man had the most condescending attitude. All of his responses were in a mocking tone. To say that I'm disappointed in the selected leadership of this store location is a complete understatement. It is important to mention, I did not ask to speak to the manager nor was rude or disrespectful. Home Depot you can do better! read more

I waited 20 mins just to Not get my paint. I went in Wanting some paint, when we arrived we choose it out quickly and then waited to place an order. The person working, Frank, was taking an order from someone. When he got done with taking their order he put the paint to shake and he could have easily taken our order, but he didn't. What Frank did was play dumb for some reason. I just decided to leave since he wasn't gonna attend me anytime soon. I will never return to Home Depot read more

Terrible customer service. Had problems at self checkout with chip reader. No one around to help. Cashier across isle at regular checkout was indifferent and offered no help when asked for help. Finally got card to work after several minutes. read more

I rented a High Roof Cargo Van at Penske.com for pick up at my Home Depot in Lake Worth. The van was perfect, clean, and there on time. But the Home Depot employees who charge you and give you the keys VARIED A LOT. All were nice, but Daniel, at the time of my reservation was clueless, saying he didn't have that vehicle (altho it was in his parking lot, and had been brought up from FW that afternoon). He said the vehicle number had to be on my reservation (not so, there was no vehicle number). He spent quite a bit of time on Penske's local management number, but couldn't get it resolved and left me in the rain outside the closed HD Rentals. I spent more time on it that night, talking to that Penske number, and it seemed handled. It was, and Patty at 6AM the next morning had the key and painlessly handed the van over to me. My complaint is that I planned on loading it that night. It cut my truck time. Penske said they would give me a discount, but when the final bill was generated there was no discount. Of course the HD employee (different) that took my return did not know anything about it. I could have rented the same truck from HD for about $25 more. It would have been worth the additional $. read more

I have been waiting for over 30 minutes, I needed someone to cut some chain for me. Everyone you would talk to wasn't their department, went customer service they called twice and no one ever showed up. I WILL NEVER SHOP THIS STORE AGAIN. NAD CUSTOMER SERVICE . Flo G Stephenville, TX read more

FYI: They DO NOT GIVE VA DISCOUNTS on online orders!!! Let me first say that Lexi is absolutely the very best customer service representative I have had interaction with in like FOREVER. We got her help yesterday and when she saw us this afternoon she waived and said "Hi". When she was finished with the customers she was helping, she came over to where we were and asked if we needed help. We checked out with what wasn't showing available online. I then proceeded to the CS desk to pick up my online order. My turn brought me to someone else. Once again, when Lexi was finished with her customers she stopped by and asked our associate if there was anything she could do to help us because she helped us yesterday. Part of our online order was broken so another trip inside brought me to Lexi. She provided a refund and we chatted briefly until another customer arrived. I will return to this HD again, ONLY to say to Lexi. I will never spend another dollar at this brand store because they don't give a VA discount on online orders. Lexi is the only thing good I can say about the HD franchise. She could do so much better than HD. read more

So yesterday at 5:00pm we went to the tattoo shop and found the pipes broke in the empty unit next to us and flooded the shop. After I got the water shutoff I ran home to get a wetvac. Well I didn't remember I threw the hose away because it broke. So I ran to Home Depot to get a new one. It was 6:14pm. I went to go inside and a guy at the door stopped me and told me they closed at 6:00pm. I explained my emergency to him. Told him I need only a hose nothing else. There was people still checking out. He told me no. I explained again. He said no again. I asked one more time to let me in it's a emergency. He said he has to get his associates home and no I can't come in. I told him there are people still checking out!! I will be in and out!! He said come back tomorrow. I went to Lowe's and bought a whole new wetvac because they didn't have a hose. I will never shop at Home Depot again!!! In times of need people will take but never give!!!! I have a Home Depot credit card- Cancled!!!! I WILL NEVER SHOP AT HOME DEPOT AGAIN!!!!! For when people read this later. This is during the Artic Storm that hit texas!!! read more

Love Home Depot. Employees who's helped me in the past has been very nice but you always have that one person who's genuine. Despite how busy he was he was not agitated when I asked him for help. He was very patient, helpful, and very informative about what kind of fake grass I needed to build our homemade golf putter in our backyard. It was a pleasure meeting Greg and he is an asset to Home Depot. I will definitely return. He was working Tuesday approximately 1:00pm. read more

Ordered online, received notice my order was ready, came to pick it up. Order was not ready, HD employee didn't know where my order was. Waited 25min for my pre-ordered, "ready" order. read more

This place is getting so bad. Whoever runs this place doesn't give a damn about the customer experience. They may have everything you need, but they cram all of it into the main walkways and aisles. It's so tight it there you can barely get two carts past each other. If you using a bigger cart, forget it. Whatever, as long as you guys care more about putting all your overstock in front of our faces and in our way. I'll find somewhere else to buy my stuff. read more

This place is gross I walked into the mens restrooms and all the seats were covered in poop and pee. Everything is dirty around the store. The word epate is the poop and pee looked dry like no one had taken the time to clean the restroom in awhile. read more

We just moved to this area and we frequent this Home Depot on a regular basis. It's always a pleasant experience. They are really all about making sure you have a good experience. We were there the other day to buy a lawn mower. They ran out of ones to grab off the shelf and had to pull one down from the top shelf. It's 4th of July weekend and they were pretty busy. The lady helping us went to get a fork lift driver. It took a long time we ended going with a more expensive mower. The lady who helped us, apologized for the long delay and gave a very good discount on the lawn mower we did get. Which was totally unexpected. We also bought an appliance there as well and had great experience with the delivery service as well. All around pleasant experiences. read more

Horrible service. Employees in departments with no expertise. This is really not what you need when you are trying to work on a project. Too much time is used just getting supplies. No one in the lumber dept. could assist with materials nor direct us to the correct supplies needed. read more

This location has an expanded inventory selection as well as a rental center. My experience here was very good. Joseph at the rental counter was not only helpful but informative, courteous and provided exceptional customer service. (Of course I called to let his manager know how fabulous Joseph was.) As my cousin and I walked about the store looking for various items to complete a carpet replacement and a sewer line replacement, we were approached by several individuals asking if they could provide assistance. In addition, we found all of the items no matter how obscure they were and at a reasonable price. This location is very convenient to major access points and was easy to get in and out of quickly. BONUS? There is a Starbucks in the same parking area! read more

People are overall very helpful and oh out of their way to help you. They have a good selection of products and most of the stuff is really good. Their return policy is great and overall I don't mind too much going there. However I would suggest a waiting area for wives while their husbands are spending hours just looking for new toys read more

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Manager and staff will sell you junk and the warranty, but they won't stand behind it. Hope they shut the doors. Lake worth Home Depot should be closed. read more

This place is close for me to get to but I need to start going to the one in North Fort Worth. Typical Home Depot where the associates walk right past you when you are looking for something (I was in plumbing). The store is very disorganized. Not everything related is in the right spot as it is in other stores. While I was loading lumber, there were actually 4 associates waiting for me to leave the area. They never offered to help, but they waited for me to load about 20 boards since they closed off the section. Check out was painless and the cashier was very nice but never offered to get someone to help me load up the truck... Not that I would have accepted but just seems strange that it wasn't offered. But as luck would have it a associate was walking behind me picking up carts... But again ignored me and never offered to help. Someone backing out of the park lot actually stopped to help me close my tail gate. Just a poorly managed Home Depot. Has everything you need, good luck finding it. The manager needs a lot of help first for themselves then for their store. read more

I can always get what I need here. Aisle are well organized and laid out. The associates are professional and always ready to lend a helping hand. read more

The Home Depot - Nurseries & Gardening Near Me - Lake Worth, Texas

The customer service department here TOTALLY SUCKS!!!! I'm surprised any of them still have jobs. We've been dealing with them for over a month now and someone tells us something different everyday. Lowes it is! Too bad for Home Depot. read more

i ordered two bathroom vanities with sink tops. The arrival to store shipping date was by 7/30/21. Instead after placing order wo days later the shipping changed to 8/10/21. One vanity sits in Dallas the other in Fort Worth. Fort Worth is local to Lake Worth. Makes no sense that it takes 2 weeks to ship something that is miles away from Lake Worth store. The attitude of Home Depot is pathetic. They care nothing for customer service. You'd think the manager of store would pick them up to satisfy the customer but they don't care either. Will not shop at Home Depot ever again but shop at Lowes instead. This has delayed my bathroom remodel. read more

The Lake Worth Tx store is one of the worst managed stores I've seen in a long time i.e. store dirty, product on floors blocking walking paths and product bends, pallets and product left on floors week after week, completely blocking isle ways, workers blowing trash off their property onto near by properties. This store is unsafe and must receive corporate help immediately before someone is injured. read more

This Home Depot is horrible. They hire kids that don't even know how to wipe their a**, these kids don't know what the hell their doing. I was waiting for pieces of plywood for more then an hour. Will never come here ever again. read more

Some of this review concerns this store in particular, and some Home Depot in general. With regard to this store, I have shopped here for several years now and have been fairly pleased with my experiences. I have purchased windows, flooring, paint, plants, etc. My Home Depot credit card has been well used. I live in a small (800 square feet) house built in 1943, which I have been restoring over the last few years. On my most recent visit, I wanted three new exterior doors, and three storm doors. The first gentleman who "helped" me was obviously disappointed that I wasn't interested in $3,000 doors. I told him I wanted very basic and inexpensive doors. He rather reluctantly showed me a couple, then quite rudely handed me over to another employee. I'm still not sure what that was about. The second guy was very helpful, and I ended up finding the doors I wanted for a total of less than $1,000. I was very pleased with that, and was ready to go forward with the purchase and arrange for installation. I asked how much the installation would be, and at first he told me he couldn't tell me because an independent contractor would be performing the installation and I would need to get an estimate from the contractor. I pressed him about it some more, and asked him to give me a ballpark of what he had seen in the past. Finally, he told me it would probably cost around $2,000 for the installation. I found that a bit shocking, and told him I would just buy the doors and my next door neighbor would most likely be happy to install them for me for half that. He then began treating me like an idiot, asking what recourse I would have if he didn't do it properly. I told him the guy has done lots of work for me, such as painting, installing my flooring, landscaping, etc., and I would walk next door and knock on the door if something was wrong. He smirked at me again, and said that if I was willing to give up the one-year (!) warranty I would have on installation if I had it done by the Home Depot contractor, go for it. I just laughed and walked out. I'll go to Lowe's and try again. Now for the other situation. I ordered a refrigerator online, and was informed the delivery would take place on 12/10. On 12/3, I received a text message telling me I would need to be home from 8:00 a.m. to 8:00 p.m., on 12/4. There was no way I could do that, so I called and tried to arrange another day. I was told that wasn't possible, but that I didn't need to be there. They would just drop it off. I asked if they were planning to just leave it on my front porch rather than take it into the house, and was told that because I didn't buy a more expensive refrigerator, this wasn't considered a "major appliance" and I was not entitled to have it put into the house. So, when I got home after work, I found it in my driveway on the side of the house. I managed to wrangle it into the back yard, behind my fence, so no one could steal it. Bearing in mind that I'm a 65-year-old woman, this wasn't an easy task for me. I could have afforded more expensive doors and a more expensive refrigerator. I just don't feel the need to spend ridiculous amounts of money on such things. But I would have continued buying from Home Depot if I had been treated with some respect in either situation. No more. read more