7 people waiting in the customer service line and one employee to serve them. Michael H gave awesome service with a long line of customers. 1 person checking out with 7 self checkouts. No one else even dared to help or concern themselves with anything but avoiding eye contact with those people waiting in this long line. The Home Depot must be taking customer service lessons from AT&T. read more

I have always had good luck with Home Depot's trees from Online Orchards. I recently purchased a plum ash and it has already grown a foot! Also have a redbud and podocarp that are healthy and huge. read more

I came here looking for a metal plate so I can put back together a board that was broken under my sons beds , I ask someone to help me , his name is Cesar , I told him what I was looking for and why I was looking for it and he took me to the aisle but than he said "How about you just bring the wood and we will cut u one the same size ?, it will last , you have a good idea but it will break again." So I went and got it came back he helped me through the whole process, and even helped me get the correct screws I needed and other components, GREAT CUSTOMER SERVICE SKILLS , very knowledgeable and helpful , 20/10, as I am new to Texas , this will definitely be my go to place to home improvement projects THANK YOU CESAR read more

Drive 20 minutiae up the road and save yourselves from a HORRIBLE experience. This has got to be the Worst customer service in the business. I am in residential home building, so I interact with Home Depot's on a daily basis, and this one ruins it for them all! I called to with an item number to see if it was still in stock (to save me a trip driving and it not be there). When a young lady answered the phone and took the item number and said she would check. Well I spent the next 20 min on hold and she finally just hung up on me. So I called again and figured I'd start driving up to the store. No one answered the phone for almost 15 min when I arrived to the store. Then someone hung the phone up again. "Oh well they were probably busy" that's what I figured until I walked into the store and it was completely dead. And not only that but the employees were joking around and making fun of a customer who was having trouble with a product and asked for help (in the video attached). I am absolutely appalled by the way that the employees here conduct themselves. Extremely unprofessional and disrespectful. And clearly had no self awareness in the way they talk in front of their customers. I used to enjoy Home Depot so much. It is so unfortunate that there are store like this one that ruin it for the good ones.. Home Depot Management, Please take care of this read more

The Home Depot - Screenshot of the phone calls to the store before they hung up on me, both times.. - Hardware Stores Near Me - Mesquite, Texas

See all

Absolutely disgusting store. They have to know how bad this is, mentioned it to one of the workers and they just shrugged. They have their own employee restrooms so why should they care. I absolutely will never visit this location again. If the restrooms are this bad, how bad is the hygiene of the employees? read more

See all

non existent customer service...... don't do it. customer service for home installation is almost non-existent. i have spent 3 hours trying to reach someone to cancel an order and no response or poor excuses without results. the sloppiest service. the associate and his manager are nonresponsive and the hd customer service number is clueless. randy and dewayne(a joke of a manager) are a waste of time as their sloppy work ethic/nonresponsiveness cost hd my custom countertop order and any further business. don't do it. read more

My mother and I purchased a microwave,I was so excited to have bought this microwave to place over my stove.Three times our delivery had been cancelled and on the day of delivery was informed that they could not installed the microwave because of tile backsplash, another disappointed.I strongly believe that this company only wanted to sell a product because their hired technician could not do the job at hand . read more

Horrible experience! Waited in line to get in due to Covid 19. Got inside, no carts. Asked worker stationed by door. She said, "they're all Outside". No offer to get a cart. Went out myself, got a cart from a leaving customer. No one wiping them down and no station that I could wipe it myself. Thankfully, I have hand sanitizer in my purse and wiped it down. Later my husband needed a flat Cart. Went looking. Again...he had to go outside to get his own. Again...not cleaned. Realized as we left, they weren't getting the carts because they didn't want to clean them. When we left, every cart corral in the parking lot was full and carts all over the parking lot. Shame on you!!!! Laziness at best! And obviously, you don't care about the customer. I will do everything in my power to not shop this store ever again! read more

Will absolutely not be returning to this location. My husband, a friend, and I went in. I purchased 4 light bulbs, a small pink stuff, an air freshener, and a small tool bag in self checkout. Instead of putting all the items in a plastic bag, I put in the tool bag. An associate came to the register and checked the bag. Which is fine except she checked it not once, not twice, but three times. And even went as far as checking the sku numbers. It's like she wanted to find a stolen item. It was ridiculous, rude, and embarrassing. I wish I got her name. It was a middle aged Latina, heavy set. I get checking receipts occasionally but this was a bit much. Please train your employees better. There is a right and a wrong way to do this. This was the wrong way times 10. read more

Self checkout at all the registers. People probably ended loosing their jobs and/or hours. Home Depot wants us to ring ourselves out and bag our own items except we do not get an employee discount. Yeah, I'm sorry to say but I'll be going to Lowe's. Also, it's like pulling teeth to find some assistance. I needed a chain cut. Took me hunting down 3 people before I did it myself. Then I needed a key cut same thing. This time my wife had to walk the store to find help. This place has gone down hill a lot over the years and now has hit rock bottom since all the registers are self-checkout. read more

We had two doors installed yesterday. One came with scratches on top. It happens. Touch up kit on order. Gene and MJ are good folks if you need doors. They are located in Millwork. A few years ago we had gutters installed and were happy. Will use Home Depot in future projects. read more

The Home Depot - Buying some paint for exterior frame - Hardware Stores Near Me - Mesquite, Texas

Rude associates. Condescending. Cashiers refuse to help customers even with self check.

I was in here today and I want to brag on a young man that helped me. His name was Trent I the garden area and he was so professional and sweet. I ask this older gentleman for help first and he was rude and just blew me off. And the said thing is he said he was a manager. But anyway Trent went the extra step to make sure I found what I need and was nice enough to take it to my car. Thank you for a well done job and your professionalism Trent you was great. Trent the 5 star is all you Mr. rude manager a 100 percent 0 your nothing but rude. read more

All self checkout. Last I checked I don't work at Home Depot also there were 7 employees hiding in the garden section in one row all on their cell phones. Plus at checkout they act like you are going too steal something! Instead of all of them watching check someone out. Walked the whole store never saw a Manager! Lol and they wonder why they are loosing money a corporate joke they would be better off with customer service. read more

I Have Been Having A Great Time Being Able To Find The Items I Need And To Know The Staff Has Been Helping Me Find The Items And Check Out Mean A Lot. I Am Always In The Store And They Recognize Me. When SomeThing doesn't Work out they are great about returning or exchanging it! I appreciate all the help at this location!! read more

ONLINE ORDER We ordered $1500 of patio furniture online from Home Depot and they didn't tell us that part of it, the chairs and cushions for the dining set, wouldn't be delivered. We received the chaise lounges and the cushions. We received the slip covers and the dining table. But not the chairs and cushions that go with the table. So I contacted the online customer service and received an email telling me how much the responder liked the dining set we had ordered and that the order was waiting to be scanned. We were told we would hear from them in 24 hours. *crickets* It's been over a week and nothing. Not even someone calling to put me on hold or hang up on me. At least then I would know Home Depot knows I exist. Nope...nothing. So, back to emailing and going online and making phone calls and praying that someone at Home Depot will take a little pride in what they do. **by the way, they sent me a survey and I answered it in a forthright and helpful manner in the laughable hope they might respond to that. Nyet. Nada. Nuttin honey. read more

If you call on the phone you wait as long as 20-30 min, if you are inside the store, there is not a soul around willing to help. My husband needed help to get some boards, I had to go get someone to help him, that someone said," wait I will be right back" and never came back. Awful!!!! this is not what Home Depot used to be, but this is the kind of service we have been getting for the last year so it has nothing to do with the pandemic. read more

Most home depots are pretty standard and uniform and this one is no different. The selection is the same and I found everything I needed. As far as customer service goes, it seemed like they could have been a bit more efficient but they were helpful when approached. It was more of a matter of finding someone besides the few brave employees up front. read more

My experiences with Home Depot have been hit and miss. This time was a miss. We purchased a stove here and scheduled a delivery (which was weeks out for our color). The sales lady went over the sells contract, but left out the part where installation was for plug-ins only, no hard wiring. Okay, I get that they do not do delivery and hook-up themselves, but it is the paperwork which she said she went over all the important details of it. ALL EXCEPT the part pertinent to our purchase! GRRRR I refused delivery because the delivery guys did not know how to hard-wire, plus said if the did know how and did it, it would null the warranty. Great a brand new stove with NO warranty, I might as well get a used one for $400-$500 cheaper! UGH read more

We came to the Home Depot in Mesquite on Sunday, June 3rd, because they had the tile I needed in stock. We found a bathroom faucet we wanted but the lower shelf was out. We could see the faucet on the high shelves overhead requiring a ladder. I stopped two associates on the floor - both who said it wasn't their department or they were headed to a page elsewhere. I finally resorted to calling the main phone line and giving our aisle to request help. We heard them make the announcement but no one came. I stopped another guy in the aisle who said he would get us assistance. The entire time there was a ladder one row down but we were told we couldn't use it ourself. From my phone call at 12:48 (which was after we ha already asked two assistants for help), we finally got our faucet at 1:08. Thirty minutes and four people to get a faucet I could see but not reach. The two stars is because the man who ultimately helped us was very nice and brought several down to restock the lower shelf. On our way out, the front end manager was loudly complaining to other employees and blocked the checkout line we were attempting to check out of. When she realized she was in the way, she pushed past us rather than letting us go in and apologizing. We were fine but the customer service is completely non-existent at this store. read more

This review is for the tool rental section of the store only. The guys here seems pretty knowledgable about the tools they rent. I have had to rent snakes to unstop the main line at our house three times. They have always had what I needed on the shelf and got me in and out of the store quickly so I could take care of the problem. They have started to include giving you a free pair of work gloves with the rental- a nice perk because gloves are a necessity when doing this job! The prices are competitive and you can rent for 4 hours, half day , or whole day. They have a wide variety of tools for rent and I will not hesitate to return here if I need a tool I don't own and can't afford to buy. read more

Is asking to get help an issue? Tried to get help with tile. Guy said I'll call someone for you. Waited.and waited. One person finally came up. Asked him if he was there to help us. Answer was no. Not, let me see what I can do or I'll find some one. Just no. Asked where to find wooden stakes. Was told to look down a particular aisle. Was definitely not the right one. Tried to find anyone else to help. Plenty of orange vests but they sure turn and run when you try and get close. What has happened to customer service? read more

I needed a come a long for a job that I had on the schedule the next day. Did some online research and they showed to have what I needed in stock. I bought one that would handle 2 ton along with some hooks and a cable. However I was also looking for a long handled 1/2 flex head ratchet that I lost, none to be had. Overall the immediate need was meet. The tool section was nicely laid out and it was easy to locate what I was looking for, checkout was fast and easy. read more

This HD tops the list for HD's slow in checking out their customers. Only one person working the cash register and the line was all the way to the Texas Border. Felt like I was just at Walmart because they were so slow and one register working. Customers were visibly concerned with the slow service. Next time I'm in Mesquite I will give them a wide birth and visit someone else. read more

Hollis and Danny were beyond helpful while my husband and I were needing assistance. They did not hesitate when it came to great customer service. They made sure we were leaving as satisfied customers and that is exactly what we were. We will def be back to that location thanks to them. Smiling faces and eager to help. I was greeted since I walked in the door and the service was so great I had to write a review. Thank you very much. read more

They have the worst customer service ever! Super slow at getting you loaded up with material. It should never take 90 minutes to load you up. read more

A great store location BUT their home services to install the water heaters are something to avoid.. Ordering online I found the one I ordered , didnt have a way to install into the space when the teh arrived & the only one he could fit was 29 gal even though a 40 was already in there , Went with My Texas Home Services for the install he found a PERFECT FIT slimline 40 Gallon & used high grade home depot parts to get it installed... Len was the best plumber & AC guy I know & Even if the install services are average at best ... Home Depot is a GREAT place to buy stuff from it seems like everything I bought from them always works just fine as long as they dont have to install it.... read more

Service is not too bad they always have good amount of insulation left for me and my coworkers to pickup. Just wish the restroom was more clean read more

Matt in the flooring department was extremely helpful! I've never received better customer service while in a Home Depot.

The horror ... the ... horror. Should I start at the end and work on the story backwards? After all, it was last Saturday when all this started - and, mercifully, this Saturday when it ended. At noon today, I finally decided to cancel my order for a new garage door and my order for new flooring. Why? It was my moral imperative not to reward BAD customer service. To vote with my wallet not to condone HORRIBLE customer service. To point out that THIS WHOLE SATURDAY TO SATURDAY WALL TO WALL O-R-D-E-A-L with this store had to end. To post this on Yelp - or ANYWHERE - run ... don't walk ... RUN away from the corpse of what used to be Home Depot customer service. I'm too upset to rant about the whole debacle right now (3 hours after) to expound. But I hope to come back and write about the whole sad, sad story of dealing with this store (FYI, there are other Home Depot locations - I double checked this is the right Hellhouse). P.S. If ANYONE from Home Depot is still "bleeding orange" talk to the store manager Rob and the "operations manager" Tim why this customer is unhappy. read more

This place had hardly any workers available to help find needed materials. Then every lane is a self check out lane with no cashiers there to ring up the stuff I was attempting to buy . Will not be back to this location and will start using Lowe's off I30. Dam shame they can't hire cashiers. read more

Wanted to buy a riding lawn mower most of the selections are currently outside enduring a massive thunder storm with no cover... Doesn't inspire much confidence that these products are taken care of very well while they are waiting to be sold... Moving forward I wait in the lawn section by the limited stock they do have inside and asked two people questions and they both asked me to wait while they went to find someone who could answer my questions. 30 min later I gave up and left read more

I was in need of help in the wood section and one of the sweet employees were willing to help but my problem required managerial attention. I did not get the name of the manager, but she was short, Hispanic, with black hair and she approached me with a frown. I asked her a question regarding my problem and she responded with rude sarcasm. I brushed it off then asked her 2 other questions for her to answer rudely a second and third time. She then proceeded to say that an employee can help me and walked away. I was truly shocked that this manager could be rude to a customer. I will never be coming back to this location because of the overly rude managers. This would not be the first time that managers have been rude to customers at this location. Corporate should really take time when picking managers because this is unbelievable! 0/10. Do better managers! read more

Make sure that you know exactly what your getting because finding someone in there willing to help is impossible. I went in looking for sheet rock and had 1 question. JUST 1, and all I got was "I don't know, this isn't my department". Please do some research for yourself because the people here are clueless. read more

They wouldn't trade my broken tape measure that had "Life Time Guarantee". Im assuming its everything else that says "Life Time Guarantee ". Like why sell them if it defeats the purpose of it. read more

Better than the Blue Box store. People here are very helpful. As I wander throughout I'm always asked if I need help - I'm too manly to say 'Yes', but like that there is someone there in case. This store is awesome. I'd also like to note that i recently bought a washer & dryer from them - First set didnt work out cuz the dimensions were wrong (front loaders) and they assisted me with swapping them out for top-loaders and was very helpful. read more

Every time I try to go back to Home Depot I am reminded why I left and went to Lowes. I spend about $3000 a week on fence material and they never once have had my order ready. Today I spent 1 hr and 17 min waiting in line and for an order that was supposedly already pulled. They have no idea what paying 4 hourly Employees for doing nothing but waiting feels like. I'm gone and you should do the same. Lowes doesn't make you wait. I know this review does not matter to Home Depot, when your so big, who cares about a complaint. read more

My wife and I came in today to purchase a washing machine, dish washer and a microwave and no one could be bothered to help us. We even asked someone for help and the lady said she would be right back. 20 min later we see her leisurely walking down the isles. If the employees work on commission, they just missed out on a big ticket. Don't waste your time here. The employees obviously don't give a damn. read more

Just bought a home in the area and needed some things to help fix a few minor things and hang curtain rods etc. The staff overall was good. As is the case with a larger retail store some of the staff was very helpful while others couldn't care less. read more

I have been to this Home Depot a lot and they always have great service, but when I went to price match an item at the front they said I couldn't price match online, the checker girl was rude and so I just left! She should have called the manager but she didn't! Bought it at wal mart for less! read more