Ok. I shop here several times a week. Today, for the first time, I needed to return a can of fuel I…read morehad purchased in error. I bought it yesterday. The cashier actually opened up the can to check the volume. I assured her that I had bought it the day before and had not used it. I also had the receipt. She actually called a supervisor to come and check it because, according to her, it "felt light." How humiliating when there were other customers there. I was so embarrassed! Seriously thinking of finding a new hardware store to take my business.

TERRIBLE CUSTOMER SERVICE! Not enough staff and the ones that are there don't want to actually help…read moreyou. I needed help locating an item that the website said they had in stock. I had looked and couldn't find it, I asked for help and the salesperson told me to go to the aisle I just came from, apparently she couldn't be bothered to actually help me. I placed an online order received an email it's ready for pickup get there to be told the order was canceled. Go anywhere else but here!

Great service, great price. The way every hardware store should operate…read more Avoid Lowes and HomeDepot. Start at Miller's!!!

This is the hardware store in the town you grew up in decades ago. Miller's has everything you…read moreneed, but you might have to ask where to find it! Mower blades beside cast iron cookware ... it's a true classic and you'll enjoy just walking the aisle to see what's there. A great old-school hardware store. Support it!

Bangor,PA is a small town and I just moved here 3 months ago. I'm used to going to Lowes or Home…read moreDepot until I decided to try my neighborhood hardware. I'm happy I went in because they have everything I need and saves me from driving all the way to the bigger stores.

From the owner: As your neighborhood Do it Best dealer, we are committed to providing you not only with quality…read moreproducts, but more importantly, with quality customer service. We recently re-organized our plumbing and electrical sections to better serve your needs, and if you can't find what you're looking for on our shelves, we encourage you order from our catalog or shop online and have your items delivered to our store with no extra shipping fees.

This place is the best! Great selection and service. The salespeople are wonderful! What may…read moreworry people about a hardware store in the middle of a busy city block is having enough parking. Don't worry: there's ample parking adjacent to the store. This place is so much better than those franchise stores. A+++++

I had to make a trip to this store for my wife. She and my daughter are immunocompromised, so I'm…read morethe only one who's able to leave the house for any kind of supply run, during this outbreak. The only reason we chose this location was because they offered "no-contact, curbside pickup". No need to exit my car or interact directly with anyone? Perfect! Now I won't have to strip before entering my house, wash all my clothes and shower as soon as I walk in the door. Unfortunately my experience did not go as advertised. I pulled up, called the number and told them I was there for a pickup. A man came outside to meet me. As I came around to open my trunk, he asked if I had any paperwork for my order. I held up my confirmation email, which included payment information and clearly stated the order had been paid for, and my wife's drivers license (the order was in her name). He took a look at them, thankfully without touching them, and then said "I'm gonna have to meet you out back, but first you have to go inside and see her". Go inside? Seriously? The whole point of this was to be able to remain outside of the building. I didn't bring gloves because I didn't expect to have to leave my car (won't make that mistake again). Whatever, I'll do my best to not touch anything, I guess. Welp, that lasted about 30 seconds. Once I made it inside, the woman behind the counter (who was wearing cat ears, for some reason) requested to see the same documentation I had just shown the man outside, only this time she took them from me. She was not wearing any gloves. Then she had me sign a receipt for my order, which I remind you was already paid for. Once I got back outside, I sanitized my hands and got in my car. Could have been worse, at least now I can go get my car loaded and head home. When I pulled around back, the totally able-bodied man I'd spoken to earlier was not the one handling the pickup orders. Instead, a guy who appeared to be in his 60's (so already in the high risk bracket) was helping another customer. Actually he was watching as said customer loaded a bunch of stuff into his own car. Confused, I waited until he came to my car. He checked my order and reluctantly said "I'm gonna need a hand, I've only got one good shoulder". This poor guy was having to handle all of the day's orders, by himself, with an injury that prevented him from properly doing his job. So what did I have to do? Get out of my car. Re-Enter the building. Load my items into a cart myself. Pull the cart back outside and, finally, load everything in myself. I was furious, but not at him. It wasn't his fault his employers stuck him in that position with no help. At one point I heard the guy mutter "this is fucked up" under his mask. He's absolutely right. It was fucked up. He apologized to me as I went to leave. I said "no worries, man, stay safe". It wasn't him who needed to apologize for this. His boss, who I'm fairy certain is Catwoman from upstairs, owes him and her customers the apology. This place advertised NO-CONTACT CURBSIDE PICKUP, instead I got "Frequent-contact, in-store pickup while we watch". That's like FedEx saying "FREE SHIPPING, ONLY $9.99!". The process was redundant, frustrating and unnecessarily complicated. All they had to do was look at my order, send me around back and have an able-bodied employee there, ready to help. I realize everyone is having a tough time right now, but when something is advertised as being almost entirely safe and turns into something a CDC agent would cringe at, I think it's safe to say it's gone to another level. Well at least now I'm SUPER clean, since I've had two showers today. Silver linings, right?

I live on the same block so I shop here all the time. Great store! You have to see it to believe…read moreit. You wouldn't think they could fit that much merchandise into such a small place but they have just about anything you need as far as tools and hardware. The staff is helpful and friendly, and very professional. Do yourself a favor and stop in sometime.

i used to love this store, but was not only sold a defective item, which they would not honor a…read morerefund for, and managed to blame ME for the item being broken! the manager/owner/whoever he is has been VERY unprofessional about the situation and i will tell everyone who listens not to go there anymore. this is not the first time i have been sold defective items from them. i've had to purchase a second old knob for my inside door because the first set was missing a switch inside to make it lock. keys are seldom cut right, even for locks they sell in store. never have i been so offended by a worker in a store in my entire life. absolutely unacceptable behavior for a man his age. grow up. i always try to shop small, but in this case, i'll travel the extra miles to go to a chain store because apparently this one likes to play dirty.

my 5 star rating has nothing to do with management, but has everything to do with Ryan, the young…read moreman at the register this evening. I entered the store this evening with an exchange (I bought flat spray paint rather than satan). the line to the register was 10 people long, the phone was ringing off the hook, non stop. People entering the store and line constantly. Others needed propane which required him to go outside to get. Questions, answers, obviously it was a zoo. There was only one other person working in the store who was mixing paint. This poor kid was so overwhelmed but handling it so well. thanking everyone for their patience, trying to answer everyone's question. multitasking the best way possible. i have to admit I find it extremely irritating that this establishment was so understaffed for the hour of day as I had to wait a significant amount of time to be helped. This is obviously poor management, but I do want to applaud Ryan at the front counter for keeping a great attitude, doing the best he could under the circumstance. Hands down great employee.

so I avoid going here because the prices are at least 50% higher than Lowe's or Depot for the exact…read moresame items! but yesterday I noticed a guy parked in the handicap spot urinating in the parking lot! I questioned him and he replied, he asked to use the restroom after purchasing over $100 in merchandise and the guy working the counter says they have No Customer Restroom and to pee outside! When I went in, I asked about the restrooms and he said the owner will not allow customers to use the restrooms, employees only! This is CRAZY, and I'm guessing this is in violation of some sort of NJ health Dept laws! Spend $2 In gas and go to Lowe's or Home Depot! ACE IS NOT YOUR PLACE!

Today had to have a couple of keys made, and pick up some bug spray. Great customer service…read more. Nothing like going to a mom and pop shop, they treat you just like family.

Great hardware store!! Very good friendly service…read moreGood selection in stock Overall great place to shop

Wonderful selection ...of so many things…read more Spacious and tidy. Such friendly and welcoming staff! We picked up some preen for my niece.

Very welcoming and helpful crew. They always greet me, and usually walk me to the aisle where the…read moreitem(s) I'm looking for can be found. I'm usually working on projects that require a little creative engineering, and more than once they've suggested a route that I wouldn't have thought of. Very helpful, great selection, competitive prices. I always try to support local businesses, but when one offers this kind of service, it's a no-brainer for me! Thank you!

As a homeowner, my husband and I have shopped in both Lowe's and Home Depot for over 20 years. We…read morehave spent an extraordinary amount of money in both of these stores. We rarely need to make returns, but we just had a recent instance of having to return 5 bags of polymeric sand because we decided to have the job done by a contractor. I saved the receipt and my husband went to the store to return the sand. It was a VERY UNPLEASANT experience to learn that there is a 90 day window on returns (with receipt) and NO EXCEPTIONS ARE GRANTED FOR A RESELLABLE ITEM such as polymeric sand! Needless to say, we have made our LAST purchase at Lowes and I will be sharing this VERY NEGATIVE experience EVERYWHERE I can.

After having recently completed a true Bataan Death March of a bathroom renovation that was done…read morealmost exclusively with supplies from Lowe's, I need to testify about something. As much as corporate America wants to tell you that a chain location is a chain location, I say nay-nay on that one. It very much is not. It was truly a maddening hodge-podge experience of store X having one thing you need in stock, yet store Y will have a different piece but not the same thing as store X so it's almost impossible to physically see or purchase multiple things under one roof at the same time (even for very basic things) since the inventory is so damn varied. That doesn't begin to describe my favorite of the Lowe's website telling you that item X is in stock at store X only to get there and find out that ooops, it's actually not. Of course, the crap consolation prize is that they can always order it but when your contractor wants it today, waiting a week for it to get sent to the store or your house doesn't really cut it. During our long and winding road, we visited (in most cases multiple times) the stores in Bethlehem, Whitehall, P-Burg, Lancaster, both stores in Reading, and Flemington. Phillipsburg for bathroom related items (be it fixtures, vanities, flooring, wall tile, plumbing, electrical, etc.) was easily hands down the best store for selection and for actually having staff that were visible and willing to help. Fantastic assistance from a few of the guys here in flooring and over in paint/stains. Very knowledgeable with what will work/not work and with how things will look when applied. I've been going to the Bethlehem store since it opened many years ago and it is literally not possible to get the same type of involvement from the staff (if you can find them) at that store. At some point in the future after we're able to absorb the hit to the body this project cost us, it'll be time for the kitchen and while I'm sure multiple stores will be needed, we'll be starting at this one.