The paint department has a young lady named Jackie, that was very helpful and professional in helping us match the paint we had for our house. Thank you Jackie for your good customer service skills, we appreciate you. read more

Please forgive me for saying this but Home Depot is starting to suck no bullshit because they used to be cheap and customer service used to be great but now, SMFH lol the people there are either to old and/or to young (no body knows crap it seems like) and they just stand around taking their sweat o' time and/or stand around talking. I've been going to Home Depot for years as an independent contractor but have yet to ever get a discount or anything!!! Hell, Lowe's at least I can save some money I am going to send all my future clients and friends to Lowe's or Floor&Decor and try avoiding Home Depot as much as possible and I advise all contractors to start doing the same if possible read more

Bob was very helpful. He greeted us, advised us where the retrofits were located and even followed up to make sure we found everything we were looking for. Thanks Bob!! read more

When the new hardware store concept epitomized by Home Depots unique business model hit the screen,it was this location that fed my need for unlimited inventory,great prices and knock your socks off service. This was one of if not the first Home Depot north of Dallas. Alot has changed over the years but,they seem to be delivering a broad range of products at great prices. The service aspect struggled for sometime but,seems to be back on track. This is no longer my go to store but,I've spent a few bucks here over the years including Live Christmas trees! read more

This Home Depot is the best in the area and it's not even close. They put on an absolute clinic customer-service-wise and the selection blows my other Home Depot out of the water. Simply put, this Home Depot could bitch slap your Home Depot. Am I allowed to say that? Ok, cause it does. The store is immaculate, and they have several other varieties of every item I'm usually looking for instead of just one, and they have about twice as much inventory as I thought Home Depot's usually carry, at least compared to my hometown one in Richardson. They're very well-staffed and I was helped by 4 different agents proactively. That's not easy to do but this machine is well-oiled and humming along. At checkout I learned this location has been here for 29 years. Long may she reign! read more

Not the best Home Depot I've ever shopped. Limited outdoor plants. Poor parking also. Meh!

I visited home depot central expressway for a weber grill. I was told there were 2 in stock, the one on the floor and one in a box. I bought the boxed grill and waited til the next day for it to be professionally assembled. I came back the next day, loaded it in my car, unloaded it at home, discovered there was no grease pan, no drip pan, the upper rack would not fit together AND the ignitor button was broken (I changed the battery to make sure) Plus, it was the one on the floor and I had specifically bought a new, boxed one. Loaded it back in the car, unloaded it at the store, no easy task, and was told there wasn't another one, although online still said there were two. Very disappointing, home depot. I hope your manager reads this. read more

Whatever you do, do not under any circumstances use their door installation. They were happy to take my money back in April. I was quoted 2-4 weeks for the process. It's been 9. Now they "forgot" to charge me for installation and can't get me scheduled for 6 more weeks. And this after I have to keep calling and reminding them. It's borderline extortion. Im just certain they'll find a way to forget the install or show up without the door. So incompetent. read more

Pretty good Home Depot, though in general I am not a fan of the big box hardware stores. But this lovation might have changed my opinion about some of that. The staff was extremely friendly and helpful in every department that I visited, including the Garden area, the Seasonal area, the Light Bulb area, and the Flooring area. It was a very pleasant visit, which is not always the case when one visits the local hardware store. read more

See all

Stopped by Home depot looking for a M6-1.0 x 35 MM screw. I have never purchased a metric size screw so I wasn't sure where it would've been. I asked for assistance from an employee and he stated he would call someone over. I waited 5 minutes and the same employee passed by 2-3 times. So I went to the customer service desk to ask for help again. They called over Hector and he walked us over to Fasteners where we had been and asked us multiple repetitive questions about the screw we were looking for, pointed us in the wrong direction, tried to tell us we were looking for a sheet metal screw when we were looking for a machine screw then called over his manager. His manager, luckily actually knew what we were looking for, however, he didn't really address us. Only looked at Hector and responded to his questions, then proceeded to tell him why he was wrong and how he could correct it... which is great but could be done after checking if the item we were after was in stock (which it was not, even though it said it was in stock online) and preferably not in front of a customer. read more

Poor customer service. Waited 45 minutes for someone to help cut lumber. They overhead paged 5 times, and no response. Manager, Miracle, was then overhead paged and did not respond. She was called, did not respond. An associate saw her walking down the aisle (in the opposite direction from the register she was paged to), so I rushed to catch up with her, and she walked into the breakroom. I was really surprised with the level of apathy at this branch, particularly from the manager, Miracle. Usually, associates at Home Depot go out of their way to ask if you need any help. I had the opposite experience at this branch. read more

I placed a "pick-up" order for new shelves and when I arrived the transaction went seamlessly. I needed to find brackets, screws and anchors for the shelving project. Ed swooped in and really guided me through the process. He was genuine and gave me several tips to making the project easier. Thank you! read more

The Home Depot - Nurseries & Gardening Near Me - Plano, Texas

See all

Great job Home Depot!!!!!!! everybody's at the service desk is much better kinder and nicer quicker and very friendly.. i

You may OCCASIONALLY find what you need here if it's a common item, but this is my 4th or 5th project in 6 months and the people working here NEVER seem to know what I'm asking for or what they're talking about in response. Last time, I even had to go back and try to re-pick out items somebody "helped" me find, and eventually just said f*** it and went down the hwy to Lowe's even though this place is walking distance from my home!! Im finally posting this cause I called this morning and asked for a dowel/barrel nut (see photo) and the guy literally said, "I have no idea what you're talking about". Now I do my research on every project so I know EXACTLY what I'm looking for (maybe not the exact size) but who memorizes all those?? I always give them as much detail as my brain can muster and they still NEVER come up with a solution to my issues, even in person they'll say "we can't help you". PLEASE SAVE TIME AND STRESS AND GO TO LOWES!!!!! They have a military discount as well and I've never had to double back because the customer service is out of this world, compared to this crappy Home Depot. I have learned my lesson for sure! read more

The Home Depot - See (e). barrel nut - Nurseries & Gardening Near Me - Plano, Texas

This isn't the fanciest of Home Depot locations, but the store help is amazing. They're eager to help - even with the most complicated of problems. When you're tired of wandering the aisles and just want someone to get you what you need, this is The Place. Plus it's fast and cheap to cut new keys. read more

These Home Depot has always been my favorite. It's just the right size and CLOSE. What I Love: There is always a staff member or two that ask if you need help finding something. Often I do! Abundant Parking Fantastic values on expensive clearance items in the garden department CLEAN Well stocked - I have yet to see an "out of" sign on what I need Highly reccomened! read more

See all

It is a Home Depot. If you have been to one, you have been to them all, with one glaring difference. This location has overly aggressive greeters. They literally stop you in your tracks when you walk in to ask you if they can help you. I understand the point of greeters and good customer service but they are taking it to an extreme. This has happened to me multiple times by multiple employees at this location. Everyone is different, I understand, but personally, I come into HD because I am need of something specific that I need immediately and to get in and out and on my way. This is hampered and makes for an unpleasant experience when I enter and feel pressured to stop and tell the greeter that I am fine and know what I am after. They continue until you either walk away or tell them exactly what you are there for. I personally do not like this. Other than that, I can get out quickly with the self checkout. The app is great and tells you exactly where to find your item (no need for agressive, nosey greeters). read more

The employees are usually very nice and easy to find. The parking lot usually looks like they had a party he night before. read more

This is a COVID issue so maybe it will be resolved but the way they have reconstructed their parking lot to cater to curbside and are trying to control the flow of pedestrian traffic has made this location awful to get in and out of. It would make more sense if they did the curbside pickup on the opposite side of the store from where the garden center is. There is parking there and the curbside traffic would not block up the folks who are coming in the store to shop. I hope they make a change. read more

Guy with long hair in paint department was very confrontational. Seems hateful to certain people. I'm still going to go to my favorite store but just not this one. read more

Bought some kitchen appliances here, good service and very friendly. Followed up several times over the phone (problems with the manufacturer, not HD) and staff at the store solved all the issues without me having to call an 800 number for the appliance manufacturer. read more

Very upsetting my car was hit by an employee who lost control of his dolly cart and he felt he didnt need to apologize or take any accountability for what happened. He hit the car, grabbed the dolly, and went on his way. Hope home depot does their part with rectifying the situation as they are required. read more

Just an ok spot. Some workers seem to walk away from you or not make eye contact when you are are walking around. Seem to only be focused on buddies that come. I needed hardware help - told that no hardware expert there. Huh? read more

All we needed was a new set of keys and we couldn't even get that! Worst customer service. Went to the customer service for help 3 times and no one took the time to help us ! Walked out with nothing! Lazy ass employees sitting on chairs looking through their cell phones read more

If you've been to Home Depot before then you pretty much know what to expect. I've been to several locations throughout the Dallas Metroplex and this location seems very similar or comparable to the other locations. The staff have been very helpful when we. C-store seems as clean as it can be. I definitely like the layout of store. read more

It's Home Depot guys..(and Gals). I came for one thing...yup, you guessed it. Left with 19.. I'm set for 'Projects for weeks..lol Super clean, helpful staff. Easy location to get In/Out. read more

We were in the area and needed to pick up some construction supplies, and decided to stop at this home Depot location rather than our regular one in Garland. Great customer service reps there who are as knowledgeable as they are friendly. We go out of our way to head to this location. read more

Looking for bathroom cabinet and compare prices . Many places to go to in area. Customer Service is great . read more

The Home Depot - Nurseries & Gardening Near Me - Plano, Texas

See all

My hope has been restored in customer service in Home Depot. I have always been a fan of Home Depot so my wife and I went there to find a smoker grill so Eric saw us looking and ask could he help us find the things we needed. Eric was totally outstanding he explained the pro and cons of the grill we purchased. Mr Eric even showed us the best items to take care of the grill with. Mr. Eric explain even how to cook certain things. He didn't even leave us alone after helping us pick out the grill and items. He even stayed with us throughout the entire process. Not only was we please we were impressed With the level of service and knowledge that he shared with us I will always go back to this Home Depot for all my needs. read more

Horrible experience! Rude here like they feel you are an inconvenience. It surprises me what this store once was and has turned into. They have tons of people standing around, but not enough customer service support to prevent lines of waiting clients. The store manager must be sitting back relaxing on his bonus checks. He doesn't seem to be anywhere trying to assist. read more

Hisa was amazing I came in a little confused a few days ago full of questions and she was at the service desk and was so helpful. Her customer service was amazing!!! read more

I have had several really great experiences recently with this Home Deport. Albert, retired Electrical Engineer, explained to me how to replace different types of fixtures and different wiring configuration I was encountering. He even had made examples to show customer of various wiring connections. I had absolute confidence to do the work after talking to Albert. He really enjoyed helping which made my experience truly FIVE STAR. read more

I will go back to this Home Depot. I went in for something that I had no clue about. They were very helpful and very nice. I was in and out quickly and it turned out being exactly what I needed. Worked perfectly. read more

Failed to deliver washer and dryer on promised date. Also failed to notify of any issue with delivery. Spent the whole day waiting on y'all. Managed to get a refund, but I will never get my Saturday back. Needless to say I will not be giving Home Depot any of my money in the future. read more

Ordered would flooring after "HD floor specialist" came to my home for measurements and site inspection of feasibility of project. When the installers arrived they stated that Home Depot could not find plans or information on my project, wanted to know if I had any idea why certain products were ordered for my particular project, and then with a quick inspection stated that the subfloor was not stable enough to support the floor. The installers were straight forward about potential problems of the install and also informed me that with upstairs installs, there is a 50% chance it may not be do-able without new subfloor; "Did they tell you that?" Umm. NO. I am not convinced Home Depot floor specialist have any idea about floors what so ever. Huge time waste and hassle. HD response. "We are sorry". read more

Like some of the other reviews, very poor customer service! Went in Sunday to try and buy a refrigerator, couldn't anyone to help, even called the store from inside the store. Gave then a second chance Monday, same story, when I finally get help I keep getting different prices from different people. The manager agrees to sell it for what I was told, once they write it up, its a differ price again! read more

Was looking for something odd to use differently than what the item might be used for (an e-clip), and the gentleman that helped me find the clip also chatted with me about how I was using it and searched for alternative ideas. All that for a $0.51 purchase. Very nice. read more

Ordered a few appliances online for pick up at store. This was the only store that was stocked with all 4 appliances. When I got there, Matt was extremely helpful at the customer service desk and had everything loaded and ready to go in under 10min. Great experience. read more

Usually pretty knowledgable and helpful- but the key is finding someone to ask in the first place. Sometimes they get it wrong and that can be costly but I guess that's the price you pay for not knowing the answer yourself, right? Like last night the paint guy told me to buy a certain paint roller and he was very wrong. It wasted paint and time and money because I was paying a couple of kids to paint my deck and they tried using the rollers and then had to sit and wait while I ran back to Home Depot to get the correct rollers which I discovered via a quick online search for tips when painting with Deck Over from Behr. Live and learn :( They have self check out (which I hate but know others love) as well as the traditional cashier check out and make sure you bring your receipt for returns but don't worry- they are pretty good at accepting their goods back. read more

My husband and I go to this Home Depot all the time and we always leave with what we need. We often discuss how great people are who helped us in various sections (being new homeowners this last year we have visited each department)! The other night, Ben assisted us in the garden and plant section and he was AWESOME! Thanks for sharing your knowledge and spending so much time helping us choose the best plants! read more