This company is becoming a real rip off! For 1 gallon of white satin paint they told me the price was $90 some dollars. When I asked to speak to a manager because we had an account the price was $45.01 a gallon. When you can buy paint at a number of reputable paint stores for more than $10 less, I personally would not use this brand ever again! I don't like games or being ripped off! read more

We stopped by to get some custom paint samples and painting supply today. We were the only customer in the store besides the one the associate was already helping. I got in line with some items behind her but was completely ignored as he continue to talk to the first customer. I stood there for several minutes without any acknowledgement, not even a hello. Then the phone rang and the associate excused himself to go answer the call and proceeded to help the caller( that call came after us). We put all the stuff back and left, will be taking our business elsewhere. Where we won't be ignored! read more

Paint the room: After purchasing a sample of Studio Taupe, I needed more to finish the job. The color came out just right for the neutral I was looking for, but with that splash out color that makes the room come to life. I will say that I feel I spend more than I would if I'd picked it up from a big box hardware, but - I got what I wanted and that is what counts when you are committing to something for years to come. Customer Service was on point and attentive even though I arrived 5 minutes before closing. (See the Midway store review to see why I was late arriving here.) And now the ending...if you are looking for paint and paint solutions, talk to these folks. They will explain the different paints and options - wouldn't hurt to catch them during a sale as the prices can even out. Colors are amazing...will be looking at them for the next project. read more

Stopped in to get some paint for an upcoming project on kitchen cabinets. Thomas was amazing in helping us get the needed supplies and recommending primer and paint. Thanks Thomas! read more

So disappointed, I went in and bought 4 gallons of paint. Randy suggested I use "Extra White" which is the base color of the paint. I got home, paint had not been stirred or shaken. Never had this happen in any Sherwin Williams store. read more

This place is such a joke. The employees I encountered on both trips were not knowledgeable or even aware of their store setup. At bare minimum all employees need to be familiar with the place they are employed at. I would understand if someone was new and going through training but from conversations I was exposed to by the employees that was not the case for any of them. I came in to look for wall paper and paint but the first guy that "helped" me couldn't even find the wall paper book I was looking for. Some background, I called the previous day to ensure they had it at the store. I asked him to see if it had been checked out to which he came back to respond "it's not shown in the computer but yea it must be checked out because it's not here." I'm sure that logic his supervisor would just love.... I found the book on another shelf where it's natural place was because it had its own display. When I asked for help estimating how much wall paper and paint I needed he said he needed me to tell him. Well I wouldn't have asked the question if I had known the answer. One of his coworkers was able to tell me and she couldn't look up if it was in Stock while I was there. Not sure why but I was told they would call me. They didn't call me. I had to call and she placed the order without me even confirming I wanted it and without telling me the price. That was fine she canceled it for me without issue. A few days later I came back to get wall paper and paint supplies. Another employee could help me with paint but when it came to wallpaper he said he didn't know because "the wall paper guy just left." So he proceeded to hand me a brochure and told me to buy everything listed on the supply list. -_- Will not be returning or purchasing from this place. Maybe another location is better and this is the terrible one to avoid. However, I'm not that naive to assume so. read more

Randy was very helpful! Definitely will come back to this Sherman Williams. I was in and out with in 10 minutes with my pint and everything I needed! read more

Store 7023 on Preston Road in Frisco has the best helpers. David called their store support to locate my wallpaper. When it was unavailable, he called the specific manufacturing company. When they had no record, he contacted another department to track down my clients wallpaper. Very good service. read more

Very helpful staff, knowledgeable and able to discuss my needs and the associate helped me in selecting the right paint and definitely rate them higher... read more

I took a piece of sheetrock with some paint on it to them, because I wanted to do a repair without repainting a huge room. The matched it perfectly. You can not see where I did the repair. I dropped the piece of sheet rock off, they asked me to give them a few hours to work on it. I came back the next day, and like I said, it was a perfect match. read more

Went to the Preston Road location in Frisco to pick up some paint recently. The manager there is great. Very helpful and knowledgeable. So glad to have found this location. I will definitely make this my go-to store from now on. read more

Yesterday, I took a can of Kwal exterior paint to this store. Even though SW took over the Kwal business, they didn't have a formula to match it. The clerk suggested that I bring a piece of my gutter in for them to match. (Think about that for a minute.) After a phone call, he suggested that he could match a swatch of paint on the can. However, he couldn't do it then (even though there was nobody else in the store). And, he was going to charge me $23 for a quart. I went to one of the big box hardware stores, who immediately matched the paint and charged $11. I'm a homeowner not a professional painter; I get it. Save us both time and just post a sign at the door. And, by the way, last week, I went to reorder a three-year old SW paint in another SW store, and they said they couldn't match it (their own paint) because the paint had been "upgraded". I emailed SW customer service and got a canned reply. Buh bye, SW. read more

Employees are very knowledgeable, much more so than the North Frisco location. Sales are great and even when I miss the big ones they work with me on price. read more

Needed some paint for a project I was doing, went to this location, the staff was very friendly, they ask u a out what ur doing, and what quality u want, how shiny and all, I will definitely be back ... read more