Incredible! I was in…read moreneed of someone to fix our washing machine, but when I came across ED Services site and reviews I figured I would ask if they could look at my dryer and electric stove top too. I was so kindly greeted on the phone, clearly told what the price for a visit would be and an appointment was made same day. Washing Machine: Nick ran all the error codes on my washer to figure out what the problem was and discovered it was simply a leaky door seal. His honesty was refreshing. Dryer: I was worried the lint was incredibly backed up and needed to be cleared. Also our vent hose had come off and needed to be re-attached. Again, with quick precision Nick completely dis-asembled our dryer, vacuuming out the dust, dirt and debri that had collected inside. He washed and dried the drum and re-attached the hose. He cleaned the entire vent hose and inside of the dryer free from lint. Electric Stove Top: a year or so ago two of the burners stopped working. We figured with the stovetop being 25 years old it had just gotten old. Nick inspected the entire system and discovered the two burners had gone out because a short had occurred and burned up where the electric chord connects to the control panel. Because of the age of our stove top he said he and his office would try and track down a replacement control panel and once they did they would reach out to let us know. I was so impressed by the honesty and hard work ED Services offered. His patience and friendliness also put me at ease. We will absolutely be calling them out again for any other appliance issues, should they arise.

Thank you so much for your help, my laundry drying was acting up and is only less than 2yrs, but he…read morecame out and fix it up. Also didn't cost much to do that. Gracias

The store manager needs to be replaced allowing these teenage kids to dress inappropriately while…read moreat work. They have a young man collecting carts with his pants hanging below his butt and his underwear showing along with his butt cheeks.

My first visit at this location. I was not able to get everything I needed at the Plano location,…read moreso I came here to try to complete my list of things I needed. First off, I think this location is one of the nicest, cleanest locations I've been to here in Frisco, Plano, and McKinney. After walking in, I could instantly notice the difference from the other stores in the area. Just felt very fresh to me. I walked around the store searching for my isle, it took me a little while to find it. Unfortunately, staff members walked past me multiple times, but no one ever came to offer me any assistance. This was the only down side to my visit. Some of the staff members looked like they really couldn't be bothered with a customer, so I didn't even bother asking anyone for help. Eventually, I found what I needed on my own, but they didn't have the full quantities I needed, so I had to head over to another location to try to finish getting the quantities I needed. Overall, I was impressed with how bright and clean the store was, service however, needs to work on being open to assist customers.

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

They buy cheap parts on Amazon for $30 and then charge customers $300 for the same repair…read more Extremely overpriced for the quality of work and materials used. I later found out the replacement parts were low-quality generic items anyone could order online for a fraction of the price. The communication was poor, the transparency was nonexistent, and the whole experience felt dishonest. If you're going to charge premium prices, at least use premium parts and provide professional service. I would not recommend this company to anyone looking for fair pricing or trustworthy repairs. Make sure to always ask for the exact brand/model of the parts they plan to install and compare the prices yourself before agreeing to the job.

You gotta like an underdog. Ok,maybe you don't have to but…read more... They're fighting the good fight against their arch rival and I respect them for trying. I rotate to them routinely especially when I want a calmer atmosphere to peruse the isles looking for something I don't need but eventually know I'll use. I hope they make it. We need competition.

Manager Kyng and Justin came to my wife's rescue today after she was thoroughly messed around by…read moreunhelpful staff and a rude manager at the Frisco store. Thank you to K and J. You guys one how to take care of your customers. Bottom line - Use Prosper.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

I was assigned Texas True Appliance Repair through Frigidaire for a scheduled service appointment…read more The appointment window passed without a technician arriving and without any communication regarding a delay or cancellation. At 3:52 PM, after receiving no call or update, I contacted Frigidaire because it had become clear that no one was going to show up. During that conversation, I was told Texas True Appliance Repair had called and texted me. The only communication I received was the original appointment confirmation text. There were no missed calls, voicemails, or additional messages. No service was performed, and my time was wasted waiting for an appointment that never occurred. I hope Electrolux and Frigidaire reevaluate their partnership with this service provider, as this experience fell well short of reasonable customer service expectations.

asked salesman to make sure it properly said not to worry if it doesn't work, he would send…read moresomeone out to fix it was less than thirty days and stop working. Call owner and would not honor what the salesman Said. so think twice not a man of his word

bought used machine took home did not work brought it back to the store switched out for another…read more They said if it didn't work. Would come fix it on site lasted 30 days stopped working asked them to come fix it and said they would not that I had to bring them. their word means nothing. Think twice.

Thanks to Kelly Sobol I have a brand new cook top. Unfortunately,my current top suffered a crack in…read morethe glass at only 2 years old. Past warranty, the manufacturer would do nothing. So,ive suffered for several years as the crack grows. Recently a piece broke off dictating I get a replacement. My new MO is buy from Mom and pop locals if possible. I want to have a resource available to walk into and look,feel,smell the offering. Also,I believe small operators in general want to protect their business and reputation and are inclined to be a better resource. So,as of next Wednesday my American made cook top will be installed and ready for action. Thanks Rodenbaughs and Kelly. Go!

I've had a great experience with Rodenbaugh's! My parents referred me to the company for new…read morecarpet! Sandee was great to work with to find the right carpet a style and price! Kevin followed up on my appointment day for install and the guys were fast aim install day!

We've brought them out to fix appliances and correct user error!…read more Great to work with.

I reached out on a Sunday and got an immediate response they could come out Monday 9-11am for a…read morebroken dishwasher. I had very quick service and they fixed the problem in 10 minutes or less. They were very professional, friendly and knowledgeable. I will definitely use Snap appliance repair again.

This was my first time with Callahan & the overall experience was mediocre…read more I called manufacture directly because appliance was still under the warranty. After giving & verifying all the information, including the warranty, I was told Callahan will contact me. I got a voicemail from Callahan stating that they would need some kind of paper work to proof appliance is still under the warranty otherwise I will incur charges for everything. I was surprised by this as manufacture already verified all the information & never told me that I will also need to provide some kind of hard copy to Callahan as well. I called Callahan back & Lori told me that they need a proof because manufacture requires that for them to get reimbursement. I was told appointment cannot be made unless I agree to pay out of pocket or provide documentation. I also found out that Callahan had no idea what the issue was with the appliance. I had to go all over with them. I thought everything was noted by the manufacture in detail & as I was told, should have forwarded to Callahan. I called back Callahan & this time talked with a different lady who sounded more reasonable. She told me I am not required to provide anything, in advance, if I am not comfortable but to expect a bill if there is any problem with payment. This sounded better to me & appointment was confirmed. Since I wanted everything to be taken care of in the first visit, I confirmed with the lady if they have all the information needed & that issue will be resolved right away & was told to expect that. Steve from Callahan showed up on time. He had mask on but he tried to enter the house with his dirty shoes without any cover! Didn't bother at all to ask whether that is fine with me or not. Doesn't he suppose to wear those shoes cover regardless because of the current pandemic? Not sure if it is not mandated by Callahan or Steve just being careless. I stopped him & he reluctantly took out his shoes. I clearly felt he didn't like that at all which I am not sure why. Right away I was asked to produce some kind of documentation as a proof regarding appliance's warranty. Exact opposite of what Callahan told me on the second call regarding documentation requirement. I showed whatever I had to just move on. Once this was done, Steve started to look at the appliance as he had no idea what he was coming for. He started to ask me questions about the issue. I was totally surprised by this as this would be the third time I had to go in detail regarding the problem. Then my worst fear came alive. Steve told me parts need to be ordered. As if I was not shocked enough, Steve told me the entire panel needs to be ordered instead of just the broken part. This was opposite to what I was also told by the manufacture that only the broken part will be replaced. When I questioned Steve on why not just replaced the broken part his entire attitude changed! He became rude & told me something along the lines of; he is the technician, knows what he is talking about, been doing it for so many years, not sure who told me what, etc. Obviously I wanted my appliance to be fixed as soon as possible so I didn't say much but didn't like his sudden change in attitude. Second visit from Steve turned out to be much better than his first. He wore mask & had shoe covers on. He was in a much better mood. Gave us some tip for the longevity of the appliance. Asked multiple times whether we have any questions or not and left. The only thing I would say regarding the second visit, which is nothing major, I thought Steve didn't come prepare. He ask me if I have any stool or anything like that to step on. Then he asked for something to lay appliance on. Like I said, nothing major but I found his request odd because he should have come prepared with everything specially he already came before and knew exactly what was needed. What if I didn't have things that was needed? I think there are quite a few things Callahan and their technicians needs to work on before they can expect 5-star reviews from their clients.

I had a GE freezer that when out after only 6 months. So it was under the manufacture warranty…read more Callahan's was the company who came out to diagnose what was wrong with my freezer. It turned out to be the compressor. Callahan's came out on December 2nd, told me it would take 7-10 days for the part to arrive. So after 10 days, I called to see if the compressor had arrived. Nope not yet. I was assuming that the delay was due to the holidays...lol!!!!! No, Callahan's had not even placed my order. They did NOT place the order till December the 23rd. WTH??! If you have a choice, which I didn't, go with anyone else. GE had to get involved. It took a month till I had my freezer fixed. Not Acceptable!!!!!!

It took three glass doors with three different install dates to finally get it correct. Then the…read moreinvoice arrives and is of course also incorrect. They are great on the phone with a willingness to resolve issues, however it just shouldn't be this hard.

Mark and his expert team of glass technicians, Joe and Michael, did an excellent job of realigning…read moreand reanchoring a 3 piece glass shower unit in my house. The original installation was not completed correctly and the door would not close. The glass technicians completely disassembled the glass panels and then reinstalled correctly. Mark gave me a reasonable estimate and stuck to that estimate even though it was a complicated rebuild! Excellent service and value! I highly recommend Gatsby Glass Service if McKinney!