I love coming to this location to check out the garden center. Their plants are always well cared for. They have helpful staff who are willing to answer questions when needed. You can always find a good value especially when they combine plants. They give you a good idea of flowers that work well together. read more

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This Home Depot has me smiling!! The returns process was very easy for some extras that I purchased a few weeks ago, and sometimes you got a judge a store by how friendly they are when you're returning something. And this one totally is excellent. I also shop here, and it's clean while organized, and people are willing to help you find what you need. They have lots to choose from, and I feel like Home Depot is one of the best value places to buy things. I want to give a big shout out to Monica, who literally made my day so much brighter. I was talking about how much I really enjoyed the Wicked movie, and all of a sudden the team started singing, "Popular, you're gonna be popular!". I came in for some home supplies, and came out feeling very welcome!!!!! Thanks Home Depot !! read more

The Home Depot - Home Depot plenty of parking, very clean. - Hardware Stores Near Me - Rockwall, Texas

The Rockwall paint department has restored my faith in The Home Depot. I purchased a product only available there for waterproofing, but tintable and the color matching was spot on. I'm a GC and prefer Sherwin-Williams, but it is nice to know that Home Depot can compete and that there are people there that still CARE about quality! read more

BEWARE! Do not shop here. They provide terrible customer service to customers who order, especially when ordering online and not receiving your product until a week later. Then when you contact support, they will not attempt to help or resolve your problem. I ordered for curbside pickup and I was told I had to go into the store to get my product because they needed to check my identification, however, when I went into the store, they did not even ask for my identification. They just keep feeding you mumbo jumbo BS and will not admit they are incompetent of doing their jobs and failing tremendously at providing exceptional customer service. TERRIBLE!!!!! read more

For some ODD reason, EVERY time I shop online and choose to pick up at this location, they always sell me items that have been opened! So frustrating and wrong to do! I've had 3 items so far literally be used and sold to me. Very unacceptable. read more

I'm always happy to come to the outdoor section of Home Depot cause seeing the plants seems to make my day lol. They always have such of a great selection to choose from and all different types of pots to choose from and different fertilizers in plant foods. read more

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So me and my family wanted to purchase a new washer and dryer and my husband insisted we stop here first (wasn't my best day). He was purchasing and I was doing what I do best TIKTOKS! So, in the middle of it I here "wait for me" and OMGGGG A BUNDLE OF PURE JOY, A WALKING SMILE, he absolutely made my day completely better. YALL HE GAVE ME THE BIGGEST HUG AND SAID THANK YOU and I was thinking NO THANK YOU I NEEDED THAT! I don't know if y'all offer it but CARSON B. in Rockwall Texas has to get employee of the month! This is what we need "Great customer service is KINDNESS"! Oh, and boy does he have some moves!!! Please go check him out on TikTok: missmeme1 and follow his page. read more

The Home Depot - We has the best time ever!!!!!!! - Hardware Stores Near Me - Rockwall, Texas

You'll get stuck in a never ending loop of representatives transferring you because they're too lazy to research the simplest task. I purchased flooring in May and wanted the same product in two additional rooms. Seems like a pretty clear request to me. Transferred between Expeditors, customer service desk and Flooring dept for 10 minutes, never getting past my request. Awful! Now I have to just go in for better service, when I'd prefer not to have any COVID exposure. The only reason I gave two and not one star is because I typically have a better in-store experience. Just saying... don't waste your time. I should've known better from the last time I tried calling in an order. read more

Called the Rockwall store for assistance with finding the right string for my weedeater. James was incredibly helpful and provided me with everything I needed to place the order. The items were delivered within 24 hours. read more

Terrible customer service!!!! placed an online order for my husband as a father's day gift to be delivered to store in a few days to pick up after receiving an email confirming my order was ready for pick up one week later upon arrival at customer service desk I was told my order had been cancelled without notification or nothing sent other than email stating it was ready to be picked up. I called the Home Depot number 1-800-466-3337 only to be given the run around so then I called Rockwall, Texas location where initial order was supposed to be picked up and spoke with Judy which then I was told by her my credit card had been declined ( lied!!) when I actually had just confirmed with credit card company used the approval transaction which confirmed she was lying to me the whole time now I have to wait for my credit card to get credited back if not I will have to dispute a charge. NEVER AGAIN WILL I SHOP OR ORDER ONLINE FROM HOME DEPOT!!! read more

Do not order on-line from Home Depot. Ordered a ring door bell ($270) on 30 June 2021, because they were out of stock in the store. It was to arrive on 6 July. It did not. Still not here on 8 July. Home Depot says that's between me and UPS. I said I did not buy it from UPS, so the way se resolved it, she got UPS on the phone with me and her. UPS said I would have to file a claim. I would have to have an account with UPS to do that. So I set up an account and filed a claim. UPS said they would investigate and within 5 days (if they found my claim valid) would refund the shipper in California. (I assume that is Ring Doorbell) I called Home Depot back and they said, I should get a refund in 5 days. I don't like the politics of Amazon, so I try to buy elsewhere. But you have to admit, If I had ordered it from Amazon (at the same price) The doorbell would be installed already. read more

Placed on hold for over 20 minutes when trying to order appliances for my older parents. Told I could not do that even tho I have a pro account and do this at the Paris store all the time for work. Finally after being hung up on twice the manager gets on the phone and is so rude. She does say that pro accounts can do this then proceeds to put me on hold again. It all comes from the management and this store has poor management. Until that is changed nobody will get good service. It's unfortunate this is happening. HD should do something about it. Other stores I use like the Paris, TX store are so helpful and that is due to good management and hiring people who care. read more

The customer service at this location was far beyond most Home Depot locations. I ordered an Echo pole saw that is difficult to find in Home Depot stores, and only 2 Home Depot locations in the DFW metroplex had it in stock. The first store I ordered it from canceled my order saying they no longer have it in stock. So I drove 1.5 hours roundtrip to go to Rockwall, the only store that had it. Rockwall's store went above and beyond to help me get my equipment. It wasn't on the shelf where it should have been, so they searched on top racks and pallets for half an hour. And when they realized their inventory must be off (i.e., someone likely stole the item), Lloyd spent half an hour helping us get it shipped to us. They could have just told us "sorry, we don't have it" and sent us on our way. But they did the opposite, and didn't stop until everything was made right. Thank you Lloyd and the multiple others who helped. read more

I just spent 40 minutes in the flooring department looking at carpet. When I got there, a salesperson was helping someone else so I found the carpet I wanted by myself. I waited around the desk for any Home Depot employee to come by, nobody. This is a department that cannot be "self service", I would think they would have staff to write orders. Total waste of time and a loss of a sale for Home Depot read more

We were shopping for carpet, made sure to let salesman know we have a dog, needed something she won't get paws caught in. Lady came to measure for 3 rooms, we asked her to measure 1 additional room so we could purchase more carpet-she said no‍ Carpet installers (who were wonderful to work with & did a quick and good job) had wrong carpet. Finally installed. Horrible carpet quality, dogs paws get caught often, pulling out the carpet loop. Hardly any traffic on carpet but is already really worn looking. Very unhappy. This didn't effect rating but it sure would be nice if after a large purchase & install, the folks there would call, ask how it went, check in. I'd address these things directly if they did. read more

We had our cabinets refaced by Home Depot in early August 2022. The sales rep failed to tell us that the replacement drawers would be more than 1/2 inch shallower due to them installing under-drawer glides instead of side mount glides like we previously had. Our first knowledge of this difference was the day after the installer finished the job. The new drawers are too shallow now to hold many of our kitchen utensils. After more than 2 months of us calling Home Depot for a response from our sales rep, we finally got a reply from a text message. They are willing to redo all 8 drawers...at our cost. Forget the promise of 100% satisfaction being guaranteed. They guarantee satisfaction only if you are willing to pay more than the thousands already spent. We have given Home Depot more than enough opportunities to make things right as recommended by legal counsel, but they have no interest now that they have gotten their money. Now it is on to the next level of escalation, which will cost more than replacement of glides on 8 drawers thanks to Home Depot's unwillingness to put their customers ahead of their bank account. I wish I could get back the $60,000.00± that I have spent in their stores this year. read more

The Home Depot - Hardware Stores Near Me - Rockwall, Texas

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My wife & I had bought 4 outdoor patio chairs and had assembled two of them but had trouble finishing the last couple bolts on the remaining chairs. I had taken them back several times to have them completed. i had determined that this was going to be the final attempt. I talked to Leah, who I believe was an Assistant Manager, and she jumped into action with her trusty toolbox. She had the problem resolved in less than 30 minutes. Could not be more pleased with her effort! Michael Corley read more

No different from the other home improvement store. Not easy to find someone who is willing to help . Or just inform you what isle the item is located . Some times will take you there to verify . read more

Rented the box truck vans from This location a couple times now. The staff are always extremely friendly, helpful, and efficient. The rental truck is always clean and well maintained. A very convenient service that they provide. I just moved to Rockwall, so I'm looking forward to regularly going to this home improvement store. read more

Home Depot needs to purge all installation vendors that don't coordinate or perform!!!!! What a joke!!! Who at Home Depot annually reviews the performance & quality control of its vendors! Cooper Installation Services is a joke! read more

Typical...crappy service if you can even find someone to help at all. Just spent 15 mins in cabinet dept looking for hinges to doors I purchased here last year. Turns out cabinet hinges are not even in cabinet dept. Found an orange smock lady named Sandra who was helpful but in over her head (shelf stocker) took me back to cabinet dept to find someone who could help, person from that dept was watching the back door for deliveries? WTF if you do not know exactly what you are looking for I suggest Ace Hardware at least they appear to give a shit. read more

I hate this location. I don't know any I keep going back. Conveniently located I guess. That's the only reason. Wylie location so much better. More informed people and they don't look for chances to take advantage of you. You're not a customer here. You exist so they can make a profit. Today I rented a roll from them. 4 hours or 24 hours. I only needed about four. 80 bucks plus insurance and taxes. Total of $99. I didn't get to leave with the equipment for 15 minutes after they started the clock because the first one was broken. On the way back, I stopped to top off the gas. Less than half a gallon. Not required but no biggie. Except added 10-15 minutes to my drive back there. I spend another 5-10 minutes in their parking lot unshackling from my trailer hitch and pushing it back to its spot. It's big, heavy, and hard to maneuver. I go in to turn in my paperwork. Some old guy working the Tool Rental says, "You're late." I said only a few minutes. He says 42 minutes. We have to charge you for that. 26 more dollars! I couldn't believe it. It was a log splitter. Not a hot commodity. No one was waiting on it. I wasn't an hour late. In reality, I was maybe 10 minutes late considering they started the clock well before they got me a working machine and connected to my hitch plus the time I spent putting it back up with no help. I asked them not to charge me more. They looked at me sternly and said I was late. Bottom line, that's $26 that I was going to use to buy some things in their store. Close to $200 in goods. I was so dumbfounded at their lack of common sense and customer service. I spent that $200 at Lowes down the street. I'll buy my new Lawn tractor at Lowe's too. Penny wise and pound foolish. Permeates that whole store. read more

This Home Depot is terrible. We just needed to replace our dishwasher that had broken so we went here to buy one. We also paid for installation and haul-away. So they show up with the wrong one and just leave it at our house. When my husband called the store he kept being put on hold and passed from person to person and finally told someone would call him back. By the time I was leaving work no one had called him back so I went to the store to see what was going on. The man that worked in appliances was incredibly disrespectful to me. The mistake turned out to be his because he had the wrong sign above the dishwasher we chose, so when he scanned it for the order, he was scanning for a different machine. He didn't apologize and really seemed put off by me coming to the store. He told me he was going on break so I'd just have to wait an hour if I want to be helped. I asked if there was someone else I could work with while he was on break and his answer was a flat out "no". U So I texted my husband to come up to the store and suddenly this guy changed his tune and decided to be helpful. He scheduled a delivery of the new one and sent us to customer service. So a week or so later we were supposed to be getting a new one installed, our old one hauled away, and the wrong one picked up. We get a call a day before the delivery that says it is now out of stock and will be three more weeks. Then the day before the next delivery we get a call saying it's being pushed back another few days. So over a month after we bought this thing, our correct one was finally delivered. BUT they refused to install it (which we paid for), they refused to haul away our old one (which we paid for), and they refused to pick up the wrong one that was originally delivered to us. They said that if Home Depot didn't put it on the delivery order, they can't do it. He was actually pretty nice and said that this Rockwall Home Depot has been really screwing orders up lately. So now my husband is installing it himself while we have two sitting in our garage taking up one of our cars spots, we are out the cost of the installation and haul-away, and we can't reach anyone helpful at the store on the phone. Don't go here for appliances! Go anywhere else!!! read more

Customer service team is a disaster. Completely unorganized with carts and product everywhere. No lines and the 'lead' is incredibly rude. Trying to make a purchase and the team member helping me asked her lead for assistance. The lead turned to us (the customer) and told us we'd have to wait that she was busy. Wow... 1- we didn't ask for your help- your team member did; 2- train your team so they don't have to ask; 3- do you always address customers in that tone? 4- clean up your area so people know who's in line and where. Even the team member was sheepish after that. No thanks. We'll go to Lowe's where they appreciate customers AND their employees. read more

Came here to purchase some plants to spruce up my patio and I was pleasantly surprised to find that they still had a fairly decent selection of plants even though we're half way through the summer and the season is winding down. The young girl at the check out stand was also very sweet and cheerful - despite having to work the outdoor register in the garden center in the 90+ degree Texas heat! Bless her heart! read more

I always get great customer service here. Everyone is always willing to and capable of answering questions. Also, when my husband dropped a coupler behind the self checkout stand Hannah offered to get down on the ground to pick it up for us so we didn't have to walk all the way across the store just to grab another 25 cent piece of plastic. read more

Rick at the pro desk is the man! He's very professional knows his Buisness and also treats every customer with the upmost respect. I will be a lifetime customer because of him! read more

The Home Depot - Great experience as always! - Hardware Stores Near Me - Rockwall, Texas

This is my one stop shop for stuff needed at the house. Wood, Paint, Nails, Flowers... they pretty much have it all. I will always go to Home Depot first before headed over to Lowes, but on occasion Lowes has something I need that I cannot find at Home Depot. This location is closest to my house and easy to get to, but customer service is a pain here. They do NOT have enough employees, and many times I have waited 10+ minutes for help getting key made, or some other question. On other occasions, I have found the customer service to be top notch, or even above and beyond. Really depends on the day, the person, and the section of the store. They have great deals in the boxes and if you are willing to navigate around on your own without assistance, you will find the store convienenct and easy to use. read more

Jan 22nd, went in to return a product that wasn't the right color. No issue with the product itself. There I met Connie, Ruby, and Daniel. They were the most pleasant people I have met lately in any store. There were some question as to when the date of the return policy started. In store vice online. After a short time and a few phone calls they were able to clarify everything. Daniel got my return completed. They all went the extra mile helping me. They were and still are some of the nicest people you can meet. They are very informative and if they need help they are not afraid to reach out to get you the best possible outcome. I appreciate everything they did and the great attitude and smiles they all maintained. I would recommend this store and these people for the great service they provide. read more

How do you review a Home Depot? Hummmm They have quite a selection of plants in their nursery area and they have quite a selection of lawn mowers outside. Other than that, it's a run-of-the-mill store. The service isn't terrible or great. For finding items, you're going to have to find it yourself because some employees know less about the store (and items) than you do. 3/5......just a regular ole Home Depot. Good for outdoor items like plants, mulch, mowers, insecticides, etc. read more

The customer service here was top notch. Every employee made sure to ask if we needed help when we passed them and when we did they knew exactly where the items were. Can honestly say I've never considered leaving a review for a Home Depot, but these guys deserve the five stars. read more

Dont get anything delivered from them , the 3rd party delivery company Darrel Flood is very unprofessional. After damaging my driveway neither one of them wanted to accept the responsibility and make it right. They've been blaming each other for almost a year now and as a end result neither one of them are going to fix it . They sent a contractor out to do a patch job, he wouldn't even do it , he said where they broke it that it would have to be cut out and redone . Called both HD and D Flood and neither one of them want to except the responsibility. So im stuck with a broken driveway. read more

This is NOT a review on this Home Depot store entirely this just happened to be the store I wanted to buy my product from, unfortunately I could not locate the corporate office to do a review on them!! I did encounter one customer service rep that was just flat out lazy at the rockwall store however! I wanted to purchase Ortho home defense and saw they had the 1.33 gallon with the wand on sale buy one get a free 1.33 gallon refill good through 05/31/2019 online but I wanted to purchase the product in store so I called lawn and garden dept and asked if they honored the online promos in store the rep stated " She didn't believe so" I said are you sure or your not certain? She said no I'm sure we don't ! I said ok and hung up! Called back and spoke to a store associate at the front ask the same questions and he took the time and asked came back on the phone and said as long as the product is in stock they will honor the online promo! I waited until the 31st to purchase the product because that if when I get paid, before I went to the Home Depot I went online to make sure the product was still in stock and on sale, I no longer saw the promo online so I clicked the chat her now button and got a rep named Brandon he proceeded to tell me that there store never had that promotion and it was actually Lowe's! Lowes also was offering the same deal however there promo ended on the 29th , I grew frustrated and said "of course" and disconnected our chat! I called customer service for the HomeDepot.com and the rep informed me that the promos actually end the 29th at midnight which makes no sense that's a whole 2 days before the actual end date of the promo which was the 31st! She stated that was the way corporate wanted it !! I proceeded to inform her that the online rep also told me there store didn't even have that sell and I thought they were extremely misleading with their ads and I would like to have the coupon honored the rep said that is the way corporate does things and their would be nothing she could do !!! I mean it is only $15 dollar however it is customer satisfaction!! That is why I shop at Lowe's and had I know about the promo for the same product sooner I would have purchased it from them ! read more

Johnny Pillow is great. He resolved our concern immediately.

Terrible customer service, I was there for one item and I asked for help to 5 different people, and they called for help 5 times over the intercom, and after 30 minutes, and not getting anyone to help me, I left with no items and wasted time. The manager needs to pay more attention to his customer needs I went 2 miles down to their competitive store and was in and out with my merchandise in exactly 8 minutes I won't be going back. read more

My review was moved to the "not recommended" section. I was contacted by The Home Depot and it looked like someone might do the right thing and look into the whole mess. Unfortunately this apparently isn't the case. I sent all the info they asked for and haven't heard anything back. All I was looking for was some satisfaction that they were interested in their customers. I got the appearance of that with their response but that was it. Heck, they could have just blown smoke and told me they chastised the contractor and that would have at least been something. Been shopping with the competition and have been pleased with the service. If they would have just done ANYTHING to show me they were dissatisfied with the contractor and that this was an unusual situation, that would have been a move in the right direction. read more

The special Order mini blinds did not match the blinds purchased in the store as we were informed and the price was much higher than quoted. After many attempts to resolve, no progress has been made because we are never able to get in contact with our sales rep or he has not followed through. Many times we have visited the Rockwall store but our salesman was not there or was with other customers and no one else could help us. Today, we've been waiting for 30 minutes and he has not even acknowledged us. Frustrated! read more

I had a great experience purchasing a showerhead online and picking it up in the store. The line was extremely short. Charlene, the home depot employee who helped me pick up the item was very friendly. They even gave me a bottle of water on my way out. This is the best service that I have ever received from a home depot. There was no charge for shipping because the item was picked up in the store. And no time spent waiting in line or shopping or asking for help because everything was ordered online. I highly recommend doing business this way at home depot. read more

Here is the email I sent to the manager about the service we received. It has been 11 days since I sent this email and still no response. Further proof that customer care is not a high priority for the Rockwall, TX Home Depot. Hello. I'm writing today to tell you about the experience my husband and I had with your store. We came in on Monday May 20th looking for a new dishwasher. The sales associate was very nice and helpful. We left the store having ordered a thousand dollar dishwasher. It was not in stock so we were expecting it delivered Friday May 25th. My husband took the day off work so that he could be at the house for the delivery. The delivery arrived but the dishwasher was broken. The delivery guy gave us two options; install it and find a handyman to come and repair it, or send it back to the warehouse and get a new one. We obviously chose to send it back; who wants to pay $1,000 for a brand new dishwasher then have to find a handyman to come out to the house to repair it (probably an additional $200-$400). The delivery man could not give us any information on the date of delivery for the new dishwasher. Three days went by before we received a call about getting another dishwasher delivered. They told us that the next available date would be Monday June 3rd. I was amazed that a company who had brought a customer a broken item would not go above and beyond to make it right and deliver the item in a high priority manner. I feel that the companies mistake was not acknowledged and no steps were taken to try and reconcile the inconvenience we (the customer) experienced. My husband asked if there was any earlier dates for delivery and inquired about Thursday (May 30). The customer service rep. said yes, we can do Thursday. So, my husband once again took the day off to be at the house for the delivery window time. When we didn't receive the automated call giving us our window, we called. We were informed that they had rescheduled the delivery for Thursday June 6th (instead of Thur. May 30th). At this point our family of 5 have been living without a dishwasher for 10 days. We had hit our frustration level at the lack of concern for righting the wrong of your company. We cancelled our order. As a long time Home Depot customer I am highly disappointed in the way we have been treated. I hope that in the future you would value your customers time and show more emphasis on treating the customer as if they are actual people and acknowledge when you make a mistake. read more

I guess The Home Depot thinks there customers what to be a cashier. The last 6 times I've been there it has only been self check. I go there 4 times a week. I going to start shoping at Lowes where they have cashiers!!!!!! read more