If you are considering purchasing an appliance then see Carmen as she is the best. Very knowledgeable and patient. Give her a raise. read more

Great location close to home. Everything we need and more. I mean it's a Home Depot... if they don't have it most likely doesn't exist. Came and got what we needed and then checked out quick... in and out in a flash. Easy peasy lemon squeezie! read more

The Home Depot - Hardware Stores Near Me - Roswell, Georgia

This is one of the worst Home Depot's I have ever been to. They don't restock their shelves in a timely manner. You can clearly see overstock visible on the upper shelves that would fill the empty spaces. Finding someone who can actually help is next to impossible. Unfortunately the closest Lowe's or another Home Depot is miles away so I come to this one for the convenience and certainly not the Service or Value or Selection. My suggestion is find another location and try that. Make this your last resort. read more

Incompetent employees. It takes forever to find someone to help you, and when you finally do find someone they have to ask nine other people in order to give you some half answer. read more

There are some very good people that work here but their good help and excellent customer interactions are negated by the laziness of the majority of the staff. Heaven forbid you grab an item without the barcode pricing! The assistants and cashiers look at you as if a horn is erupting from your forehead. If time isn't a factor go to Lowe's or order from Amazon. read more

If I could give a negative star rating, I would. I placed an online order for 6 bales of wheat straw. About 30 minutes later I received an email letting me know that my order was ready to be picked up. I made the 25 minute drive to Home Depot and when I arrived I was told "sorry, we are out of wheat straw." Maybe HD could have relayed THAT message via email instead of telling me that my order was ready and saved me the drive across town? Even worse, the "customer service" employee was kind of indifferent about the situation like "yeah, it is what it is." Not at all apologetic for wasting my time. read more

The Home Depot - Received an email saying my order was ready, arrived and was told that in fact it was "out of stock." Waste of time. - Hardware Stores Near Me - Roswell, Georgia

Bad customer service. Not very helpful at all. Been waiting in line for an 1hr. I don't recommend coming to this place at all. Very unprofessional. read more

if you don't know exactly where the item is that you want, this is not the store for you. They do not have anyone around to help you find what you're looking for. Everyone's just standing around, looking at their phone and no one is there to help. read more

Great people at this Home Depot location--there are some that have worked there for a long time. Manager on duty was very helpful a few weeks ago. I go there frequently. There is a friendly gentleman that works at the self checkout area almost every night--has a good sense of humor. Wonderful people. Home Depot overall has a great return policy--online purchases are lower than Amazon, and they will take returns at the store. read more

Solid, efficient, friendly staff, conveniently located. Way better than the Lowe's off Mansell.

Shout out for great customer service from two awesome ladies at the Home Depot on Holcomb Bridge. Cynthia was restocking in the grill department and was kind enough to stop, help me, and see to it that my purchase was lifted off a top shelf and brought to customer service. Then Miss Janice took over...handling a purchase with coupon and specific delivery window on only part of the order. She's a 21 year veteran of HD and it shows! She was kind, Knowledgeable and efficient. Women helping women! Nice to have great customer service in a challenging labor market. P.S. Although delivery was free, I paid $20 for a guaranteed time...and two polite guys showed up ON-Time! read more

This store has horrible customer service ! They are more interested in allowing their vendors to accost customers in the isles than actually providing assistance! read more

Another frustrating Home Depot experience. The customer service experience at this location has gone way down hill recently. Tonight, I purchased a multi tool that came with a free battery (in a separate package beside the multi tool). Went through self checkout. Scanned both. Was coming up $65 for the battery. Cashier called a guy over from another dept. He didn't know but I walked him over to the display and he agreed with me. Cashier called the cashier manager. I had to walk her over as well. She said that I had the wrong battery. I asked her to show me the "right" battery. She just walked off. In the end, she came back and just removed the battery from my on screen cart and just said "pay". I asked if I was getting it for free as the sign described and she mumbled something in Spanish and walked off. In the end, I was correct but it was too much for her to admit it. That's a bad way to treat customers. I have had enough with this Home Depot. In a typical year, I would spend over $100k here. Not anymore. I'm done. read more

The Home Depot - Hardware Stores Near Me - Roswell, Georgia

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Worst Home Depot in the country - horrible customer service - dirty and poorly stocked - try Ace hardware - at least they care - D read more

This is the worst run HD I have ever been to. I have used it for orders throughout COVID. Employee awareness of COVID safety is non existent. They don't wear masks properly and get right in your face. They don't answer phones in departments (I have called and been transferred to plumbing 5 (FIVE) times only to get no answer and worse, connect then immediate hang up, over 3 days. Curbside pick up is ignored - you can text from your spot and use the HD App and no one ever comes out with an order forcing at risk customers to go inside and engage their poorly masked and largely clueless employees. Orders are often wrong. The list goes on. I wish I could find something nice and good to say as I normally have liked my HDs in other cities but there just isn't a bright spot regarding this particular store. read more

We love this so Home Depot! Everyone is so helpful. We always have employees go above & beyond to help! We have coming here fore years! It's a perfect location! We wouldn't know what to do if they ever closed! read more

their is this mean lady that works that works at the pro desk she just sits at the desk. Yesterday i saw her yell at a employee i think the kid start to cry read more

I just moved here and I've never experienced such friendly and helpful staff at any Home Depots like this one! It was good to have a warm welcome to the area. read more

The customer service at this store is awful. As I was walking through the store and garden center, not one employee said hello or asked if I needed assistance. If you are an employee and look directly at a customer, please say something. I will not be back. I'll go to a store that actually wants my business. read more

Terrible experience and do not use Home Depot for your appliances. We ordered a fridge 1 month before moving into our new home and the day before we moved in, Home Depot cancelled our order. They rescheduled it for the following week (now having to take work off) and that fridge was completely damaged. We then had to reorder another fridge because at this point, our first one is out of stock but they cancelled our 3rd order.... They then had to wait another 2 weeks to deliver our fridge because we were out of the country for our honeymoon and couldn't work around our schedule.... Don't use Home Depot... took over 1 month after our original delivery date to get this fridge, oh and they damaged our floors and lights in our stair case so now we are in the process of filing a claim read more

It's everything you want a Home Depot to be. This time I needed rain ponchos and a ground-cover. They had both. A nice man pointed me in the right direction. I got what I needed, and was out of there lickety-split. And I didn't even have to use those self-scanning teller machines. read more

This is a decent Home Depot, well laid out and usually plenty of workers. And after being in about 15 of them, some more regularly you kinda get to know them. It's not the littlest of them but not a flagship store, but you'll find a wide variety of flooring, appliances, etc. There are a few really good employees here and as with any of the Home Depot you just have to find the regulars that work full time and avoid those that are part time or run the registers when asking complex DIY questions. Remember normally going to the Pro Desk or finding the master contractor on duty at each home depot is the best for getting solutions to tough issues like plumbing, electrical wiring, etc. read more

Seriously. Coming to Home Depot for me is already dreadful enough but to not be able to get service is annoying. My brother found a worker and dude was annoyed. My brother said do you work over here and he said no. My brother was like we just need the paint stirred. The dude put it in the machine , made a call over the intercom and left. My brother had to open the machine which I'm sure he shouldn't have because we don't work there but there were NO employees on site. When we were walking to the front we see the same guy who just left us and he didn't say anything .. saw the original guy who actually worked in the paint department in the front doing something else . Like it's a million workers there and not one person offered help. I mean you have to hunt folks down. It's annoying. read more

The guys and girls there are awesome always helpful I love shopping with these guys they are like family. one of the best Home Depots and I've been to hundreds of Home Depots as a contractor. Keep up the great work guys read more

Today I went to buy some light bulbs and parts for a fan and I had the must delightful experience ever! An associate in electrical treated me like gold! His name is Michael and has been in Home Depot for 17 years. That is why Home Depot is and will be the best! Thank you so much! Sincerely, Angela Przybyl read more

Came to pick wheat pine straw, payed and was told to wait outside near loading area. Seems like they completely forget about it . After told several times they finally came to help after 35 mins. read more

I've been doing a bathroom reno and coming back and forth to this location a good bit, spending a lot. I'm truly frustrated and dismayed at the lack of sanitized POS systems. Why should anyone have to touch the keypad? Please fix this as we go into flu season with COVID looming larger. I won't even bother with the apathy of your clerks. read more

I realize this a store for do-it-yourself, but that should not mean having to hunt down employees who don't know where anything is; or having to check out my own items every single time because no one is ever at any register besides the self-checkout or tool rental counter. I have to pick the former because the later is always a minimum 5 minute wait. Home Depot continues to go down hill. If there was an Ace Hardware closer I would never even come here read more

I been going to this location for years and have always had fairly good experiences. Are there times when people could be more helpful, yes but the service is overall fairly good here. This location is always clean. Barry, Gary and John were very helpful, making my experience very easy. Now I have the pressure washer I always wanted and I know how to use it! Thanks guys! read more

Found what I came for and some extra items that were reasonable priced. Stayed within my budget. I like the storage bins selections and prices. More options than the Perimeter location. read more

Home Depot has pulled a switch-a-roo. Bird seed used to sell for the $9 to $10 range for a 10# bag. Now HD sells a 7# bag for the $9 to $10 range. When a $9 bag is reduced by 25%, it goes really fast. I like to shop local but may be forced to Amazon. read more

I live such a short distance from this particular store; but I will go out of my way not to shop here. First, they have little or no inventory available, next, they have few employees that know the business or the location of things. I was trying to plant my fall garden this week and could find no one to help me. I left and went to the store on Pleasant Hill and Medlock instead. All employees there were very helpful and knowledgeable. This included several departments. I will drive 5 miles further just to avoid the Holcomb Bridge store. Or I will go around the corner to Lowes. read more

Good, solid, friendly Home Depot, but not my first choice for gardening items and plants. I prefer the one on Peachtree Dunwoody for household plants, succulents, flowering pots, etc. To me, it's laid out better and has a larger selection. read more

Amazing selection of candy bars at the checkout registers. They also sell Coke products A true Wonderland!

Currently waiting for someone to help me with a dryer purchase. There is one person helping a customer and associates everywhere. All of them unable to assist myself and the 2 other people waiting. I stopped a very friendly associate by the name of Susan. She kindly said she couldn't help me but that Jud would. I approached Jud to which I received "I can't help you." The woman in the department finally acknowledged myself and the other customers waiting. We both let her know we were waiting for appliances. She said "both, oh" and that was it. No "I apologize for the wait" or "let me find someone to help you." We are all still waiting. Not a very good experience so far. One would think customers ready to make a $1000+ purchase could get some type of service. read more

Love this Home Depot. They are always there to help me when I need it. They will do what it takes to make sure that I have all the answers I need before I leave. A customer service rep, Elijah, went way above and beyond today. I called asking for directions for a non Home Depot question and he went the extra mile to help me. Elijah is what Home Depot is all about. read more

Outstanding customer service in electrical department. I believe his name was Bob or Bill. He gave me great advice on a wiring issue.

the customer reps are very helpfull, if u dont go to them , they will come to you. One of the best home depots ive gone to. read more

I really like this home depot. My only hit for the star is this place can be a bit disorienting. I've been in other Home Depots where it isn't so hard to find what you are looking for. read more

Johnny the assistant manager was excellent to work with. The contractors that they sent to install my microwave were horrible and did not know what to do. they wasted my time read more