Update. They stopped the water testing thing. The customer service used to be pretty bad but has improved significantly. read more

The Home Depot - Hardware Stores Near Me - Saint Louis, Missouri

Watch the tool rental guys. They will tell you there will be no accessory fees and charge you anyway when you bring it back. Also the advertised price $76 for 4 hours and they charged $78 plus accessory charge. It's not a lot of $ but they have no problem lying. Buyer be where! They will play games at the tool center on S. Lindbergh. It's the lack of integrity that is concerning. read more

The store was so trashed and orders being pulled for contractors on Monday that they had most of the lumber carts loaded with product for pick up on Monday. Also shoved up against all the lumber to where you couldn't even get it without moving other peoples products and carts. I understand that contract money is good money for this location, but they're killing the individual ability to even get to the lumber. I ended up leaving without purchasing will either find another Home Depot that is more organized or go to Lowe's read more

I want to say something about a Gentleman who works at our Local Home Depot off Lindbergh. As soon as we turned the Corner and seen him he engaged us and dropped what he was doing. We told him that we were having our house slowly flood and were desperate to set up pumps. He instantly got us the right one and everything we needed. Unbelievable customer service from this new employee. Usually we have to find and ask for help but Armin instantly served us. Thank you! read more

Nice looking plants in the outside garden area. I wish there were more selections for herbs. I wanted lemon grass but could not locate any today. Checker was nice, but not very helpful in locating the plant I was looking for. read more

The Home Depot - Hardware Stores Near Me - Saint Louis, Missouri

See all

my construction manager went to SC Home Depot to purchase some material for projects He was charged hundreds of dollars by associate running the checkout lane. Tried to tell the customer that that was the price for the concrete after explaining it was only six bags of concrete that was not $100 apiece the checker back down in put in the correct price. I think it was a scam he was trying to pull off taking advantage of someone who was not too savvy in the English language. Also, the American flag ripped torn and twisted up on the building. What a disrespectful thing to do to fly our like that. Go get a ladder go in the other department and get an American flag and replace it. ASAP. read more

This whole ordeal started mid Dec 2024. * I bought an LG Thin -Q fridge, microwave, washer and dryer beg to mid Dec at this location- St Louis on S Lindbergh. Issue was with fridge/delivery/your mgr Chris 1.) 1st delivery was to take place on Dec 24, 2024. Was told that their (HD) delivery service would be notifying me eve or two before with a 4 hr window when they would be arriving. I said great bc I am scheduled to work so if I have a notice so I can arrange 1/2 day off day or two before. Dec 23rd rolls around and I waited until 6-7 for this delivery co to call. 7 pm rolled around and I heard nothing. I called Home Depot & spoke with mgr on duty on 12/23 and they were nice & professional stated they would call delivery service and call me back. Mgr called me back from HD and was apologetic stating that they (delivery service) were already closed. Around 9-9:30pm eve of that 12/23 , I get a text not call from this delivery service (I was in bed already asleep) and text me that they would be there following day on 12/24 between 1-5pm. I'm thinking its this late in eve and your texting me this late for an appt tomorrow? I mean is this normal for delivery service to call customer or text at 9-9:30 in eve? Great and I'm scheduled for work tomorrow all day so I called my Nrsg Mgr following morn and told her the late notice of HD delivery service , what happened , and if I could work 1/2 day so I could be home by 1pm. She told me she wishes she could help me and approve it but bc of late notice, another nurse called in sick, and we were swamped. Then I have to call around and found a friend that would agree to help me early afternoon until I got home around 5:30pm. I found one of my friends, Darell that stated no problem. He would go and stay until I got home. So much stress. I arrive at home after work and Darell tells me incident that occurred on this delivery day on 12/24. He reported to me that Incase you didn't notice, your old fridge I had to put back in (after he emptied food and not to mention, already sold fridge) bc HD delivery service just left not long before you got home. and said we dont remove doors from fridge. I know that is BS bc my neighbor had the same exact fridge delivered into her villa which is same exact layout as my villa so no fridge on Christmas Eve. I called Home Depot and asked for a Mgr and spoke to a Chris. Home Depot has this Chris as a mgr. I don't know what to say other than Wow! Hey Home Depot let me tell you that you are not doing yourself any favors with this guy being an employee much less a manager. He certainly doesn't make Home Depot look very good. Very unprofessional, rude, and could care less. He forgot to put phone on hold and I heard what he said to another employee about me (I will not repeat on here) like he was the aggravated party lol all bc I was calling to tell him once again another issue and had to be rescheduled for another delivery. He got back on phone and I said Chris I heard what you said about me and I don't appreciate your attitude, unprofessionalism, and from what you just said a total lack of concern. He then said "whatever, how can I help you?" Lol I already explained to him what issue was and need to be rescheduled for delivery again. He never once apologized but acted as if I was a nuisance and bothering him bc he is so busy lol I've seen him in store as well and believe me, he doesn't like to move much. He did say to me well you can call the delivery service yourself and I said no bc I want this documented. He didn't like that bc now he has to do a little work. He gave me new delivery date so I take off half a day again only for a no call no show and when I call back to Home Depot again, I spoke to a diff mgr this eve and this mgr was pleasant, kind, and professional. He apologized and told me that it looks like the delivery was cancelled. So o schedule another delivery with this mgr and again took off 1/2 day again and another no call no show from delivery people. What in the hell is going on at this point? I call again and guess who answers the phone when I ask to talk to a mgr again? This Chris guy! He answered and I said Hi Chris this is Michaela again I'm sorry to call but again a no call no show. He sighed and again no apology but told me he called delivery peeps and they said it wasn't on the truck. I told Chris this is getting a little redic and he cut me off and said DO NOT EVER CALL THIS STORE AGAIN! DO NOT COME TO THIS STORE AGAIN and hung up. I was just shocked. After that incident , I went to Lowe's and bought a new fridge and zero issues at all. Home Depot, I heard you're already aware that you need a diff delivery service but you need a diff mgr period than Chris. This issue was nothing less than a trainwreck read more

i was laughed at to my face when asking about buying certain screws and dismissed by the worker helping me after waiting 20 minutes and 3 pages for assistance. The package of screws I need is in my amazon cart but I was hoping to shop local and I was treated like I didn't know what I was talking about and had to walk around to stop crying after the worker told me directly "well this is what we have" and laughed at my questions. The younger cashiers were helpful but being a woman alone asking questions in this location only ruined my experience and lost future business from me and my friends. (The exact screws I needed are available in packs of 20 for $7 on amazon, I'll be shopping there first now). I never complain because I work in customer service but I don't think I should have been laughed at and treated like i'm stupid when I did not say anything rude or give any attitude. read more

I can get some good things here, but whenever I need wood, they leave all of the crap wood that no one is going to buy. Get it out of there and put decent wood out. It's very frustrating when you are doing a project and have to go to several different places. Service is usually pretty good and mkst of the staff candirect you to the correct location to find what you need. read more

I order things offline from here all the time and it makes my life so much easier. They also offer delivery which I use quite often and they always get my order right. I've never had any sorts of issues with them and am so thankful for them. I've been doing a lot of home improvement lately and if it wasn't for them I wouldn't be as far as I am. Plus if you have any questions you can always just call up there and their employees are very informational about just about everything. read more

I always feel somewhat overwhelmed in a big box hardware/home improvement store. The staff at this location are friendly and helpful, making it easy to find what I need. read more

Darrell was instrumental in helping me exchange an older ratchet from my Husky tool set. My ole baby is now ready for action again! Thanks! read more

I was recently remodeling a bathroom and ran into a problem that brought the project to a halt.  I visited the Sunset Hills HD and asked for someone that had a lot of knowledge in building.  They called Too Tall Tony (aka Bob the Builder) to help me.  You'll know him when you see him; he's 5 ft. 17 in. tall. I explained the problem and Tony explained exactly what I needed to do in a way I could understand, how to do it, what materials I would need, and then walked with me in the store to gather those materials to ensure I had what I needed.  What service! Tony went above and beyond. The repair went well, the project is done and I'm happy with the new bathroom.  HD, you have a treasure in Tony. read more

Stopped by to pick up some building supplies for home improvement. Used the self checkout.. when putting in my pin number I bumped the unit and it dislodge my card slightly and it wouldn't read it. I tried several times then requested help.. the sales associate came over and I told her specifically "Do not bend my car over backwards" she did just that I told her the issue was with their card readers. She said with a sigh attitude "well this is the solution". She tried several times bending the card. She then suspended the sale went to a different register and it magically worked.. I told her I was going start shopping at Lowe's and she said the smug "Have a nice day.!!" Every fourth or fifth time I go there my card doesn't work and they have to bend it once I thought it was going to snap. Magically only happens at Home Depot.!! Garbage store !! read more

Worst Home Depot in St. Louis. Your south county store is awful I understand it's difficult to find people to work and even more difficult to find intelligent people but from manager down that store is filled with incompetent employees I was sent to your s. Lindbergh store in St. Louis from sunset hills because of product availability Upon arrival I had to search down associates to help locate the item for which I had a barcode They couldn't "find" it. It was a "lost pallet" I offered to look myself And found it Found the associate again to help load Went to pay with a store credit In my husbands name He wasn't present but I had his license They wouldn't let me. I simply asked them to use common sense as my license has the same address as him. No again. Please let the associate wearing the mask know that Covid isn't a thing and she doesn't even wear it properly. The manager Harris was without common sense. i called fter going back to sunset hills and making the purchase as I tried at S Lindbergh. No issues at sunset hills either time because they are intelligent, friendly and use common sense. South County does not. They didn't want to listen to me when I called so take note of their poor customer service along with their lack of common sense. read more

The Home Depot - $800+ Purchase with my husbands store credit, his license, and my license. Simple transaction at Sunset Hills. - Hardware Stores Near Me - Saint Louis, Missouri

I placed a curbside order at this home depot on a Wednesday afternoon and picked it up Wednesday evening because I was eating dinner in the area. It's easier for me to do this and have what I need ready instead of having to go inside and find someone to help me because I can't figure where the screws are and where the size I'm looking for is. The lady who delivered my order was friendly and would not take the tip I offered. Hey, I tried. I'm sure I will be back. read more

This is the best HD. We have come to have a relationship with many of the associates. They are all so willing to assist and take time out of their day to help us. We have gotten to the point that we don't even like visiting the others in the area. read more

I purchased a garage door opener and had Home Depot install the opener. There was a mixup on the install as I was not told I had to bring the opener home with me. The installer arrived and I had to go back to the store and pickup the opener. The installer was nice enough to return the same day to complete the installation. I have had the opener three days and now there is an error code. Chamberlain does not have a warranty service and Home Depot does not either. I was told on Chamberlain website to unplug opener for 10 seconds and it may correct the problem. The problem here is I am 83 years old and getting on a ladder is iffy so I have to call someone to do this. My concern is if I have a serious problem how will I get it resolved if Home Depot does not service what they sell or install. Makes you think before you purchase a big ticket item. The sale was fine it's the after sale that was terrible so because of that I am giving a one star and will let this experience guide further purchases. I am still waiting for a call from someone from Home Depot to discuss this situation. read more

DO NOT PURCHASE A MAYTAG WASHER AND DRYER SET FROM HOME DEPOT! My husband and I bought a Maytag top load washer and dryer set $1820 on 3/3/23 these items had to be ordered. They were delivered on 3/18/23, I was doing a load of wash on 4/6/23 and got an Error code of F3E2 for which required a service technician to come out. The service technician didn't come out until 4/18/23 at which time I was told it needed a new motherboard and hose. Mind you it is BRAND NEW he said 2-5 business days to get the parts. Today is day 5 and NO ETA, this is totally unacceptable and I have been having to go to the laundromat since 4/6/23 Why is Home Depot selling appliances they can't even BACK UP?? I am totally disgusted and will NEVER BUY A MAYTAG AGAIN! read more

Please tell Amber in the paint department that she is a great employee!! She was happy to help me lighten up some existing paint I had gotten from Home Depot to help it match better. She had a great attitude, was very knowledgeable and was patient with me. She also didn't make fun of me for having a cat! Please give her a raise! 10/10 would recommend!! read more

This is Big shout out to the store manager Jennifer. My 90 year old friend and neighbor bought and paid for a new microwave. The time display was difficult to read. After having repair men come out. Ordering parts. The wrong parts showed up. After getting the right parts it was determined by GE that it was actually a glitch in the engineering. At this time we tried going to the appliance department at HD. Unable to help we were sent to contacting GE. No help at all. I convinced her to go back to the store and talk to the manager. Boy oh boy, I had No Idea we would be treated with such kindness & respect. JENNIFER gave me hope in humanity! She allowed Val to pick out the microwave of her choice and had it replaced. She made us feel like we mattered. Thank You Jennifer!!!! read more

Nice place and staff, I normally can always find what I need. Price is ok as well on most items.

Loved our excursion to Home Depot. Or should I say excursions? One great area rug for the dining room, a fabu desk that followed her X patterns on the side, a desk chair and bookcase that did the same. All that and every piece was on sale. I mean mega damn sale. Swept up essential tools, a carbon monoxide detector, a fire detector and a toilet seat cover for good measure. When we needed help they gave it, calling around to check if we could also find a bigger bookcase in town and walking us two ladies out to help load up our van. Nice! If only they could have come home to help us unload. I give them a big thumbs up. Nice, helpful and cheap prices. read more

This location is extremely disorganized and cluttered. They have what you need, but it is like an obstacle course navigating around the multiple items such as ladders, carts, refrigerators and other random items for sale that block every aisle! It makes for an extremely frustrating shopping experience when you can't fit a cart down most aisles because of the clutter or an inability to get the item you need to purchase because it is blocked by large machinery. Additional frustration greets you at check out when you find out only self checkout registers are open. More disorganization trying to figure out which self check outs were open and more carts and items in the way. Chaos! read more

I only stop here when I happen to be close by. Dirt, disheveled, empty shelves, minimal employees to help are just a few of the reasons I drive to Lowe:s in Arnold. When you do find an employee to answer a question, more times they are guessing not sure of their answer. read more

I rented a truck by the hour. My sister and I had trouble blending modern tech (they didn't like our insurance app, or using my debit card) and we could AUDIBLY recognize the eye rolling sound every time one of the guys turned his back on us to exchange a look with another guy. We're they being sexists? He didn't call me missy. But he did say he wouldn't remt the trunk to my sister until he could "see her behind the wheel". Did he think we were poor? He did think my debit was a prepaid credit card. Was he just one big microaggression dispenser for anyone who rents? Beats me. But the guys in tool rental were the only sucky part of our whole move. I won't go back. There are plenty of hardware placed that treat a customer like a customer. They can have my money instead. read more

VERY hard to find help in most departments on the floor, when you need it.

These "CLOWNS" that have the audacity to call themselves " Managers " are a JOKE! Case in point, MIKE , the Manager of exterior doors; HOME DEPOT ( South County in Missouri) , is both rude and most -highly ineffective! If he worked for me, he'd be out in the street! Regarding the issue of his door installers, M and M Construction in St Louis, MO... they were to come out for a 10 am Appt to measure for my steel entry door to be purchased at Home Depot . By 10 :30 they had not arrived , I called Management at Home Depot, unfortunately I had to deal with the rudeness and unprofessionalism of this "Manager character" MIKE...he was so "professional" he wouldn't even identify his last name to me! ...It gets better, up comes Ol Boy from M&M Construction knocking on my FRONT DOOR when instructions were CLEARLY left for him in his paperwork to expressly come to the back door! Well I should've known that if he couldn't show up on time( HE COULD HAVE, and SHOULD HAVE ) ( called on ) his little cell phone he had right in his hand at my door) ......he probably wouldn't get which door to knock on , correctly either, those sort of things seem to go hand-in-hand in my experience, wouldn't you agree ? By this time, Ol Boy From M AND M CONSTRUCTION is at my door and I'm telling him about all the things he already " got wrong" to put it nicely, he got his poor little man feelings hurt and became very defensive towards me, (perhaps for explaining how things were to be done correctly, nothing he knew anything about) this clown takes the opportunity to tell me, the paying customer, " oh, is this how it's gonna go" ? ( What an Impertinent little turd! ) What did he expect he should have coming his way, should I have served him tea and crumpets in appreciation for his rudeness? These people that think they can do whatever they want and act however they want when they knock on my door, get a very rude awakening to the actual facts of the matter! That's just what he got when he promptly turned on his mark heading back to his truck with his smart mouth still running the whole while! All I can say is, bye Felicia, good riddance! Carry-on down the road a spell where somebody most certainly will not appreciate your maladies I certainly don't!= Fix your unprofessional, stinkin' attitude or LEAVE! There's always somebody that can do it better, quicker and cheaper than you can! read more

Jamie the clerk at self check out was completely unprofessional. After checking out and walking to the car my husband and I realized we forgot to get a metal pan for the paint so we walked back in WITH OUR PREVIOUS BAG, mind you "Jamie" was standing there the entire time we checked out the first time, but after we checked out the second time she decided to get all mouthy saying we didn't pay for the stuff WE HAD IN A HOME DEPOT BAG WITH THE RECEIPT. This is all happening while THE SECURITY ALARMS ARE GOING OFF!!! Yes thats right, while she was focusing all her attention on us, who had receipts for EVERY SINGLE ITEM, someone walked right past her who clearly didn't pay for their stuff because the alarms were going off. Real professional Jamie. I would like to say that the gentlemen in the paint section were very helpful. Bummer that someone like Jamie ruined the whole visit. read more

I am completing a furniture project and was in need of some handles. When I entered the store one of the associates was struggling to carry a large flower pot and the lady associate was standing at the door tossing insults at him. Not a great way to enter the store. I did find the knobs that I wanted and thought I would use the self check. I could only get half of the items to scan, finally the three associates that were holding the wall up behind me step forwarded and offered to assist me. I completed my transaction and left quickly...... read more

I have mixed reviews about this Home Depot. On some days they have people willing to help, answer your questions, show you exactly where the items are located by escorting your to its location. I was once even offered a bottle of water when picking up an online order. I have had two different occasions where it seemed as if they must have all had a meeting about being over helpful and joyous to their customers because it was almost surreal the amount of help I was offered. There are also some days where it just seems like they don't have enough help and I am having to search for employees aisle by aisle. The paint counter is always a toss up. If it happens to be a busy time, you will be waiting a while. Can't rush paint mixing though so I get that. They do not have as much "decor" items as Lowes does, but I never really find myself going to look for decorations much there. All in all I like this store because it is two minutes from my home. So you just can't beat that! read more

Not a big fan of the place as you have to seek out an employee for help. They are of course never nearby. The shelves are always stocked though and the store seems clean enough for a hardware store. read more

I like Home Depot--- I think I love Lowes more, but Home Depot happens to be closest.. I can not understand how Home Depot does NOT have any appliance actually in stock in the store---what..the..heck!?? If I need a dishwasher, i need it NOW...not 10 days from now... So inevitably we went to Lowes and were able to take our dishwasher home same day... thats what im talking about! Lowes always way more selection too when it comes to household items, garden stuff and the stuff women like to shop for... They do however have some awesome black friday sales...so i always keep that in mind.. and not to mention..wait for it.. Home Depot has the ABSOLUTELY BEST HOT DOGS in the St Louis area...!!!!! Dirty Dogz is located at the exit, and I will glady stop at Home Depot any day of the week to get a hot dog for lunch! read more

We have recently made two trips to Home Depot on South Lindbergh. Today we had to return and exchange an item. A very friendly lady, named Kim, greeted us and provided outstanding service, which is what we seem to get everytime we go here. But today was special, she made the transaction simple, efficient, courteous, and professional. Used my name and asked us to come back again. That to me, means a lot, that shows they want me to be a loyal customer, which I am. Thanks to Kim, today. read more

Great friendly service today! Purchased something for my garage and Lisa B was very friendly at the checkout. Also had another lady help load an item in my truck (didn't get her name) but she was very nice as well! I didn't even ask for help, she just did it! read more

I don't understand the bad reviews. I've always had a pleasant experience here. Case in point I was there Sunday morning looking for shelves. The employee jumped right on helping me, loaded them for me and had me use the cart he was using. Some days it's hard to find someone with help and experience so that's why the 4 stars. read more

Pitiful, tried to buy a stove and a freezer there. Was told they would deliver the stove but not the freezer. Their reasoning was that they stock the freezer at the store. I am a senior citizen and live alone. That is more than a one man job. If I could give a lower score I would. read more

Home Depot replied to my review asking for details of my experience. I sent a very detailed report on 7/28/17 and have yet to hear back from them. A few days later I sent the same email directly to the store and have yet to hear back from them either. Add 2 more customer service fails to the book for this store. Don't pretend on social media that you care and want to help when in fact you could care less about your customers and your image. read more

Didn't call me back after an hour, left my number because tool rental would not answer phone. they did not inspect or clean cleaner prior to renting to me. full of water, had a sandwich bag full of hair wrapped around roller, and earings and staples on another roller. read more

Finding an associate to help us spend our money in millwork proved challenging, but not as challenging as the rest of it. They forgot about us (and our $500+ door) promised us a discount (they also conveniently forgot) and here we are over a month later with no door. I really dislike having to babysit an order and having to return to the store for absolutely nothing also stinks. The only reason they get stars at all is because Laura in blinds took very good care of us. She followed up to be sure we had everything we needed. Overall experience felt about two stars. We will be looking to spend the rest of our home improvement budget elsewhere. read more