Great products, great service from the staff. You'll pay less than half of what big box stores…read morecharge. Maybe a little dent but the price makes up for it. Be sure to call before going there. I highly recommend Alpha.

Was able to repair my washer one day after contacting. Arrived within established window, with…read moreupdates prior to arrival. Great communication. Showed what the problem was and how to address in emergency. Cost was in line with expectations. Strong recommend.

We didn't make a purchase on our visit, we just came in to browse and the lady working was so…read morefriendly and helpful to us! She went above and beyond to explain lots of different options to us and show us things that weren't in the store that we'd have the option to order. They have a great selection on the floor room, but even more of a selection of items that can be ordered for you. We'll definitely be keeping them in mind when we're ready to make our decision.

Make sure when you enter this establishment that you don't need to use the bathroom because the…read moreowner said when I requested to use the restroom that they were not for the public use. Isn't the public the way he makes his money? I came in his establishment because I am in the market for several rooms of furniture. I am going to purchase several rooms of furniture but it will not be from his store unfortunately.

I really want to like Home Depot, but they make it impossible. Last June I ordered 10 sheets of…read more23/32" Tongue and Groove OSB flooring along with a sizable hack of board lumber, drywall, and scaffolding. Home Depot Customer Care (HDCS) assured me the order would arrive same day. Scheduled day came and went. Called HDCC following AM and stayed on intermittent hold as HDCC representative went back and forth with me and Statesville store. "We're loading it now for tomorrow AM". First truck arrived about 9 AM with only the board lumber and drywall. IDK my driver's name but he went above and beyond taking care not to damage drywall (on bottom of stack) and placed it with piggyback forklift exactly where I wanted it in shop (I don't know how considering terrain, but it was obvious he'd done this before). Another truck arrived latter towards noon and dropped off scaffolding with no problems. No OSB flooring today. This is TWO DAYS Next AM, the phone call "ping-pong" with HDCC and Statesville Store continued. "It's being loaded for tomorrow AM." was the answer again. I waited the next day until 2 PM and not wanting to waste another day, I called store-switched back and forth without anybody providing any believable answer. They all seemed very confused. I worked and got home around 9 PM with 3/4" plywood leaning up against the utility pole near my house; 86' from shop door where it was supposed to be delivered. I was very mad but spent an hour or two in shop assembling scaffolding to find a seized caster. I wanted to be mad at HD but it was obviously a manufacturer defect. I called store following AM and complained about scaffolding and incorrect sheeting. I was showered with apologies and excuses. "We'll have delivery drivers call you tomorrow and set up a pick-up time for scaffolding and drop off new." I asked for a time and was reassured they would call so I could work till time and meet them at shop. I did small things around shop till about 1 AM just to try and get ahead and work off steam. Needless to say I got to sleep very late and was going to catch up since I lacked the materials to proceed with job...I was OK with that, I deserved a sleep late morning. WITHOUT APPOINTMENT or warning, I get a SWAT raid style knock on door at 6:40 something AM with a box truck in driveway wanting to pickup the scaffolding. I throw on some clothes, half asleep, and we go to the shop to get scaffolding. During the shuffle, my Dewalt Miter Saw (that I've had for over 23years) breaking the front, right cast aluminum leg rendering the saw useless. I was livid by this point! I "laid" the scaffolding on its side, removed the faulty caster, jumped in the delivery truck and cut a box open where the casters were packaged, grabbed one, gave the defective caster to the driver, and "asked them to leave". Still no OSB flooring. I called the store and spoke directly to Carlos, the general manager. He was empathetic and obviously frustrated himself. He asked me to bring the saw to the store for him to see. I did later that morning and he gave me a new RIGID Compound Miter Saw (R4123) in the box as a replacement and I kept my Dewalt. I may get it fixed, but will never get rid of it for sentimental reasons. Carlos explained at length about the issues with contract delivery drivers and though I don't understand how he can issue work orders to someone HE IS PAYING to do the job, but they will do whatever they want like refuse a delivery or unload part of an order and leave it at the store if they don't want to bother with it. Where's the work ethic? Anyway, I left with my new saw, which I was skeptical about but have come to love! This thing has great features and is built like a tank! (because of that, Carlos earned my business on a RIGID Table Saw (R4550), RIGID Sliding Miter Saw (R4222-AC9960), and too many RIGID power tools to recount. Feeling hopeful this was a turn-around in this nightmare, I to home to find the customer had called and canceled the job because they felt "I was stalling and making excuses". I also found the plywood had been picked up the plywood and left some OSB...wrong count (1 sheet short)....wrong type (1/2" instead of 23/32") and it was not even tongue and grove; all of which made it completely useless as subfloor. Guess that was now irrelevant since I lost the job due to previous HD blunders. BUT! The worst part was the delivery itself. They THREW THE SHEETS DOWN ON THE FRONT STEPS OF MY HOUSE (see pic) blocking access to the front door and dangerously near my wife's van. I called the store and DETONATED!! The next day, the wood was gone. I refused to use HD delivery again until Hurricane Helena hit. I give HD a second chance to take advantage of special offers, but that experience is ongoing and as convoluted as my previous nightmare. The Statesville HD personnel seem good, but their accessory services are HORRIBLE AND DANGEROUS! Pick it up yourself or go to Lowe's.

Ordered a Washer, dryer, and refrigerator a week ago. Made…read morean appointment with the sales rep. and was on my way. Well, I get a call from the delivery driver that the truck broke down on the day of the appliances delivery. Ok, I'm a truck driver and know that is used sometimes as an excuse to be late. Checked with his supervisor and is true. No problem, make an appointment for the following day. Waited 4 hours. No call, no show. I'm a little annoyed right now. Spent 2k at the store and not getting the professionalism as Homie claims. This comes after waiting a week for the appointment

Gary was fast getting to us. He quickly diagnosed the problem and fixed it and the repair cost was…read morereasonable.

Gary runs a small, local business in Troutman/Statesville, NC area. Gary checks and returns phone…read moremessages in the morning and late afternoon. During the day, Gary is giving customers his undivided attention. Gary checked out my leaking washing machine and said it was a sturdy washer. He said that it would last longer if I limit to fill the basin 3/4 of a load. He left it up to me whether to replace or not at this time. My dishwasher was making a high-pitch squealing sound. Gary looked over the unit and saw that, in addition to the bad bearing, the seals inside the dishwasher were leaking and the floor underneath was wet with water. I could not see the floor because of the panel. I am grateful to Gary that he was able to give me the facts (not a sales pitch) and let me make the decisions. I appreciate that he was thorough, knowledgeable and gave me options. I would definitely use Gary again!

Down to Earth folks! They will give customers some grace when the going gets rough for many of us.read more

Hard to get them to send bill or pay on line. Online bills used to come out around 8th or 9th, now…read morethey send bills on 14th or later and still wants you to pay they by end of month. There billing department is awful.

I purchased a dishwasher from Wagner Appliance Sales, and I will never go to a big-box store for…read moreappliances again! The delivery was quick and free, and they even hauled off my old machine at no extra charge. The gentlemen who delivered and installed the machine were professional, and the dishwasher was priced right and works like a dream!

1 star I genuinely…read morewant Wagner to succeed as a local business, but our experience was unacceptable. We bought a Speed Queen washer and dryer. While waiting for them, Wagner provided a loaner washer with a hole in the discharge hose, which flooded our basement. When our new washer arrived, a pipe was broken during installation, flooding the basement a second time and forcing us to shut off water to the entire house. Then our new dryer required 2-3 hour-long cycles to dry clothes. When we called, we were met with defensiveness and blame, including suggestions that our venting might be the problem. Wagner installed the vent. And the vent WAS the problem. Their hose was cramped/restricted behind the dryer. Once corrected, the dryer worked perfectly. The customer service was worse than the mistakes. We actually drove to the store because of how rude the phone interaction had become. The salesperson was so argumentative that he eventually said, "I guess I'll just stop talking until you tell me it's okay." Later the manager sent photos "for our documentation." I responded with my before photos showing Wagner's original vent installation. He asked if my husband still wanted a call; we scheduled it for the next day. He never called. Mistakes happen. Two floods and a bad vent installation are frustrating, but what earned one star was the defensiveness and lack of basic accountability afterward. I chose a local dealer because I want businesses like Wagner to exist. I hope they improve, because customer service shouldn't feel like a schoolyard fight. Sometimes "We're sorry. Let's get this fixed" is all that's needed.

Worst place ever to rent from. If you're even one day late they call and harass you mercilessly. I…read morehave been late I am human things happen but I have never missed a month. They ask you to call them and let them know what's going on and when you will make your payment but when you try they are nasty degrading and horrible people on the phone. You cannot talk to them in a normal manner they talk down to you and are you worst people in the world. I would not recommend them to my worst enemy and And believe me I'd have some awful ones again I'm human. But this is the worst business I've ever had to do with their humans don't behave as humans!

Aarons is not a good place to shop with.. They are not reasonable when it comes to a reliable…read morecustomer to hitting a rough patch.. I've been dealing with them for almost 2 years now and always been on time or always call just to update when im able to make my payment... They don't care if you don't have a home do to lay offs or shutdown... I understand Business.. But if you don't have a heart for your customers to keep them... People like me will cut you off ... And keep it moving....

They tried. Had a…read moreplumbing problem yesterday at work that resulting in minor flooding. Replaced the hose with braided Stainless Steel but still looking for a spray head to go with it. I've tried several places so I tried Ferguson today. Did not have any luck but I have to give them high marks for trying. They spent a lot of time trying to solve my problem. Granted this is an industrial application for an FDA Registered Plant but they give equal assistance to homeowners trying to connect a washing machine or dishwasher as well

From the owner: For after-hours emergency, will call and/or commercial water heater full service delivery, please…read morecall (800) 217-9480. Ferguson is the trusted plumbing supplier for the professional plumbing contractor who demands quality plumbing supplies, tools, repair parts and bathroom fixtures from today's top manufacturers. Whether you specialize in service calls or new construction plumbing, we specialize in getting you the wholesale plumbing supply products and solutions you need to stand up to every plumbing project. See how our knowledgeable associates, on-site trainings and full-service solutions give you the tools you need to better serve your customer.

Had a wonderful welcome by the owner who even gave TT a treat!…read moreFound them while driving by. Found herbs I had been looking for. Will definitely return in the spring to stock up!! A peaceful beautiful ride to their location. You will not be disappointed!