As a woman, I completely agree and appreciate that curbside pickup is not an option after 6pm. Very large selection at great values. All of the staff have often asked if I needed help finding something. All completely friendly. I also appreciate the military discount they offer to help pay respect to our nation's service men and women. read more

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Service horrible Phone service 45 minutes on hold without an answer. Employee helpfulness. Non existent read more

Sevice I never got his name but he did help me finding what I needed and took me exactly where the items were instead of giving me directions. Selection Ample selections, stocked for the most part. Value Some items will last a long time and some don't when you use them, just like anything else. read more

The Home Depot - Tank lever - Hardware Stores Near Me - Tumwater, Washington

The CUSTOMER SERVICE representative was very rude and had a lousy attitude. Employee ID: SGA6160 She was tall, wore a mask, and had gray hair pulled back in a bun. She didn't use any inappropriate language, but her tone was extremely condescending throughout the interaction. I even found myself thinking that maybe it's not the happiest job, but if that's the case, why work in customer service? The role is literally about serving customers. I also noticed how she interacted with other customers, and it was the same poor attitude across the board. No one was being rude to her, yet she still came across as dismissive and unfriendly. The experience left a very negative impression... read more

I needed help with finding an item. Multiple items said in stock and no one would help me. The gal at the customer service counter just gave an answer to try and make me go away. The next team member tried to be helpful, but was unknowledgeable and assigned to the registers. I just left and figured I would go elsewhere. read more

Prefacing this with the problem is now resolved. I just feel this review is necessary to protect others from a similar experience. I went into the store yesterday to look at gate options. Found some out in front that I liked but could not fit all of them in my car. A really nice associate at customer service put in the order and assured me it could be delivered tomorrow. I paid delivery fee, got some friends lined up to help me put the fence up (Sunday) and made the plan thinking all was good. 8:20am Sunday morning rolls around and with zero notice, knock, call, doorbell ring anything my order was marked as undelivered and cancelled. I called the store pretty quickly to see what was going on and was informed by someone who truly sounded high or disoriented for some reason basically tell me the order was cancelled because she's new and didn't know where the fence was so didn't know where to redirect the delivery driver. Like, are you kidding me right now Home Depot? After a few extremely irritating and unnecessary phone calls, it was figured out and delivery was set up again, it's just the fact that can even happen to begin with that's left me extremely unsettled by this experience. Do freaking better! Train your employees. read more

Went in to get some cable I needed. The 2 employees in the aisle would rather argue with each other than help me get the amount I needed cut. Now I'm on my way to Lowe's to get what I need. Terrible customer service. read more

I went in for some simple wire. The guy who helped me was angry he misread my order, then didn't give me a ticket or anything to scan. The checkout lady refused to help me after she told me she couldn't sell me anything because i wasn't given a ticket, and told me "you need to go get the sku from him" How about you do your job? Get on the radio? Assist me? It's not my fault you guys can't do your jobs correctly, then expect me to fix it? Order your stuff online. Shopping in person just isn't worth it anymore. Nobody wants to do their jobs anymore. read more

Worst service ever at a hardware store this evening. Walked up to empty cashier who was doing nothing. I told the cashier I would like to buy a large item ( a work bench) but only if someone would help me load it in my truck. He rang it up and asked me to insert my credit card. Told him (I think in an ordinary tone of voice) that I needed confirmation someone would help me, otherwise I would pay for it and then not be able to take it home. He raised his voice - quite a surprise - and asked if was going to pay or not. He then ranted about how they don't have enough people and called someone who came and helped me. I've been to this store probably a hundred times and always been treated well. But I'm still a bit surprised how rude that young man was. Will be going to Lowe's for foreseeable future. read more

This is not the best Home Depot, and I'm basing this on the level of customer service. Most employees in the store are fair to a few who really know their job. Others, like the lady in the garden center, have a surly attitude and poor customer service skills. After the attitude, she was in the middle of ringing up my purchase, when she walked back over to my cart and charged me again for the same gallon of paint. I questioned her on this, she insisted she hadn't got the paint. I looked at my receipt and was double charged. She couldn't do anything, so I had to go inside and wait at the customer service desk to get a refund. This is not the first time things like this have happened. If employees want a surly attitude fine, but don't overcharge your customers too. It makes Lowe's look like a better option. read more

Decent home improvement store, but our last large order was a nightmare. Ordered 5 different appliances to be delivered a few weeks out. Day before the delivery, I get a message saying it's rescheduled for Christmas morning at 4 a.m. - huh? After a long while on the phone, it turns out one of the appliances is backordered for months, so nothing from the order will ship until that 5th item is available. The updated scheduled delivery is simply not accurate. None of this is explained anywhere when placing the order, so your plans made around appliance delivery do not seem to matter to Home Depot. read more

My question is, does Home Depot not have someone there to put the sales items in the computer at their sale price, or is this some kind of bait and switch where you don't get the sale unless you can prove it exists? I went to buy a Ryobi HandVac. Found it in the flooring section. With the product was a sign that stated the original price was 79.97 and the product was reduced to a price of 59.00. I asked a female employee to verifiy the price, that it was on sale for 59.00. She confirmed the sales price. I took the product to the garden center to make the purchase. It rang up as 79.97. I told the cashier that the product was supposed to be 59.00 on sale. I told her that I had found the product in the flooring section and had gotten confirmation from an employee. The cashier told me it rang up for 79.97. I stated again that the product was supposed to be 59.00. She asked if I had taken a picture of the sales tag. I said, "No, I don't have a phone with me." She asked what department. I replied flooring, and made the explanation over again. We went through this circle twice and asked her if I had to get a note, before she called over to flooring and didn't get anyone to answer the phone. While she was waiting for someone to answer the phone she told me if I got a picture of the sales tag she could ring it up for the sales price. When flooring didn't answer she tried to look up the sales price on her phone and found the original price instead of the sale price. She called flooring again- no answer. I said that I would just go back to flooring and have an employee call her. She said to bring back a picture of the sales tag and she could ring it up for the sales price. I went back to flooring and could not find the employee that had confirmed the sales price. I found another employee. He came over and verified the price. He said, I could take it up to customer service because I would end up there anyway. I explained to him that the cashier said it could be rung up at the garden center if there was a picture of the sales tag. He took a picture and accompanied me to the garden center. Even after showing the picture to a new cashier there was still difficulty ringing the product up at the sales price. read more

There were three different employees wearing masks around their necks/not covering their nose and mouth. One of the employees was busy talking with a customer who was holding a mask in his hand but had nothing on his face. He was one of several customers in the store also wearing a mask around their neck instead of covering their face and mouth. (Masks are currently required in public spaces in WA.) I find this distressing, as I shop at this store frequently and in the past have seen employees not only wearing their masks, but scrupulously respecting social distancing practices. I find Lowes to be more inconvenient, but will start shopping there if my safety is going to be put at risk and I'm going to get attitude for civilly asking employees to pull their masks up. read more

So here's the deal. If you want advice ask anyone over the age of forty at the pro desk especially if they have a beard or mustache. There is one lady there that doesn't have facial hair that is also pretty good as well. It never hurts to ask other customers. If they have well worn and stained work pants with a measuring tape on their belt they just might have the answers you seek. Don't park in the covered loading area if you aren't getting something big and/or heavy. If you park there and are just running in to get a box of screws or look at light fixtures you are a vile selfish piece of dried dung harvested off the stinky purple center of a baboon's ass. If you are scared to let a single drop of rain land upon your precious little noggin then please move out of western Washington. Go to southern California were the rain is scarce and jerks like you are abundant. One other thing to make note of is the lack of exhaust in the men's restroom. I was at the Tumwater Home Depot one day and I could smell the stench all the way down the lumber aisle. It's incredibly ironic that in a store filled with stuff like oh I don't know........exhaust fans, exhaust ducting, electrical supplies, and contractors.......... I can smell someones #2 all down aisle #18. Listen, it's a big corporate box store with all the problems that come with that. The trade off is the selection and sometimes the prices compared to a smaller local hardware store. It is what it is. 3 stars A-MFing OK. read more

The Home Depot - William Burroughs once went to a hardware store and loved cats. - Hardware Stores Near Me - Tumwater, Washington

I read the reviews about this saw before buying and saw the warnings about saws purchased being rejected by Ridgid under false claims that "when cross referenced they can't find my saws number". I thought maybe those guys just messed up the very simple registration process some how. But nope, it's a scam. I did everything flawlessly and received the same email. They are selling tools they don't back. read more

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I have really appreciated the help I've received from the Tumwater HD -- especially in the building material, tools & hardware!! I highly recommend their Kid Craft Day the first Saturday of every month. read more

Do yourself a favor and go to another Home Depot. We ordered custom fit blinds and paid for them and were told to come back at 5pm to pick them up. Well, at 5 we asked for the blinds and apparently they sold them to someone else who wanted them. Ah what? Thanks for wasting our day with two trips to the store and having to wait for our refund. read more

Horrible experience. I'd give a zero if it was an option. Walked in nursery side door today in a hurry. Lady cashier at front berated me in front of other customers about walking through "employee area". She said, "see the signs"? I said, "No. I dont"! That's because it wasn't posted. I have a photo to prove it. In fairness it does say it if you come though that direction from the store side. I couldn't see the lady's name tag as it is common practice to not have it showing. They have their names written on their aprons only to have it covered with stuff so a customer couldn't see it. I bought some bolts reluctantly. As I was leaving that cashier wS pointing me out to other employees making me feel very uncomfortable. I'm not done... I was fixing my license plate in parking lot when another employee came up and said loudly, "what do you think your doing"? I said, "putting on a license plate". I had had enough at this point and asked for his name. I kindly called the Manager, Angela... she stated she was sorry.. man was disabled and that area that was an "employee area" would never be posted. This experience ruined my morning. I won't be going back! In the photo you can see the lady to look out for in green- also, take note there are no signs stating that was an employee area. read more

The Home Depot - Lady in Green! No visible name tag and scary! - Hardware Stores Near Me - Tumwater, Washington

I hated this location and it made me hate all of the Home Depots. I never could get help, everyone there seemed to hate to do anything but talk to eachother. I only went when I had to get one thing, something small and I knew where it was. Something changed and I would assume that all that staff is now gone. The place is full of help and hellos. They did something right and the store is in good shape, has almost everything you could want, and there are many people jumping up to help you. GOOD JOB. read more

Did not get her last name but Deeana in lane 7 was so friendly and helpful at the register, I expressed some frustrations and she was so polite and went out of her way and made my day! Thank you Diana for great customer service. read more

Last week I went to the garden center in Home Depot to purchase some bark. I was looking for a certain kind and wasn't seeing it. I walked up and down the bark/soil wall for some time making sure I didn't miss it. All the while right at the end of the isle there were these two ladies just gabbing on about something not even paying attention to me. I even walked past them a few times to see if they would notice and they did'nt never stopped to check on me to see if I needed assistance. I ended up leaving with no bark and purchased it elsewhere. read more

I've always been treated great by the staff and find the store layout logical and easy to maneuver, I typically don't go to any of the Home Depot's if I have a major purchase because Lowe's offers a 5% discount if I use my Lowe's credit card and Home Depot doesn't have that program anymore and won't match Lowe's 5% off, other than that Home Depot still gets my inexpensive purchases. read more

Two weeks ago I purchased 10 tubes of glue on my debit card. The computer rang it up as 360 tubes of glue and I found a $900 charge on my debit card statement. The assistant manager corrected the problem in under 5 minutes. I am super pleased Charles read more

Have you seen my nuts...and bolts? Good location, selection and prices. Find all your home improvement needs in one place. This fat girl's only complainant is that they don't have a hotdog cart outside. read more

Went to get something standard - hooks for hanging Christmas lights on our house. Nope. Nothing in stock. They did have the caulking we needed. But, because of the lack of inventory, we had to go to a different Home Depot. read more

I have made 3 calls to management about a refund for carpet they have never delivered or installed. I have been told repeatedly I would get a call back and nobody calls. Now the store phone number is not in service. I've called the 800 number and been transferred multiple times and now have been holding over 30 minutes. HORRIBLE CUSTOMER SERVICE. RIP OFF STORE. read more

This Tumwater location is about 6 miles from my home, I will never step foot into this site again. I was trying purchase a set of magnets which is located in hardware. One of the issues was that they lock up all magnets which seems crazy for something that is less then $5.00. Since it is locked you have to get an employee with a key. I looked all over the store for someone to assist me, all I found was the person that watches the self check out. I asked if he could call someone to help me which he did 4 times. After waiting for about 15 minutes I walked over to the only person that was help anyone and asked to talk to the manger. He called the manger whom never showed up. After waiting 10 minutes for the manger I left. This store has the worst customer service I have ever seen. Spend your money somewhere else let this store die. read more

Very impressive support for their on-line ordering and curbside pick-up. Ordered 4 different items and it was ready for pick-up that afternoon. The Home Depot associate brought it out to the truck and loaded it all in the back. Super service. Just tried the same at Lowe's and was told they were running about 6 DAYS behind in their curbside readiness. read more

Can't get anyone to know anything around here, plus people that work there just stand around and are not willing to help

The sales clerk in the window and blinds was more interested in flirty with young girls then helping me, a paying customer. Once he was finished he took my order without a smile. I could tell he didn't want me being there since I was cutting into his game. Then when I left I found out 3 days later someone had canceled my order and refunded my deposit. Absolutely lousy customer service. read more

I get answers to questions such as I don't know, attitude on the phone, and basically every time I go there no cares, no one wants to do their job and they stand around for a pay check. If you want help or need real assistance don't shop at this location. read more

BEWARE! Home Depot Tumwater does not monitor whether dogs are on leash or not! Imagine being chased by a Pit Bull because the owner is too entitled to obey leash rules in the store! I saw the huge white Pit Bull; and he saw me and came after me! ridiculous! I called out to the owner who seemed miffed that I was scared of his dog. Home Depot, dogs should not be allowed in the store without being on leash! You are lucky nothing else happened.. read more

Nursery request: PLEASE!! Hire someone to specifically WATER nursery stock, especially out front stock. An under watered plant is stressed & then planting causes transplant shock & back we come with plants that have failed to thrive! I have just about given up on H D @Tumwater. It's worth the extra gas to go to Fones Road & not have to return later for refunds/exchange. read more

This is my neighborhood Home Depot and it came in handy after moving into our new house. Anything and everything you will ever need for your house is here and the prices are usually cheaper than anywhere else. My favorite thing about this store is that they answer any question that you might have and they are really friendly and super helpful. They know everything! read more

The family was looking to purchase a new grill for the summer. We were attracted to Home Depot's free build and propane. However, expecting the military expected military discount we were sadly disappointed. After finding the grill that we wanted to purchase and ringing up the purchase we found out that the item is a 'special' and not available for the discount. Granted the free propane and build might have been better than their competitors but the other store doesn't discriminate against sale items or 'daily special' items. I will say, the store service was excellent and the store built the grill in matter of hours. One of the reasons why I give the store three stars out of five. If you are military...look at your receipt...not everything is 10 percent off. read more

How is a fantastic place to shop. I really like the customer service at the store! Darn good selection as well.

Went and bought some garden supplies. They were very helpful. It is a bit overwhelming because it is so huge. I get more home project ideas just because I went down the wrong isle. Great Place. Not disorganized like one yelp complainer who seems to trash so many businesses. Got my plants too and at a pretty good price too! read more

You know, I just wanted to pick up a few items today and thought I'd wander around and see if I needed anything else. BIG MISTAKE! Dark poofy haired associate saw us looking at samples and we guess i looked "fishy". I finally asked her where the PVC fittings were. I tried to show her my printout but she said she couldn't read that! and what did i need them for? She then grabbed the printout and wouldn't tell me where they were until i told her what i needed pvc fittings for? Jeez lady! Maybe I want to glue them to my head for the aliens! who cares! She then condescendingly told me I was in FLOORING not PLUMBING. she was just so weird and rude. I hope she has a better day tomorrow! read more

I ordered online and my product was ready to pick up in 2 hours! Installed it very easily...noticed a lamp had a small crack. Called them, and they said it was back ordered for months. So they called all over and found another store with the product on hand...and I received the part I needed the next day. I've never had such terrific customer service! !! They kept me informed throughout the process...just amazing and caring. Thank you Home Depot Employees! read more

I purchased a patio door from this "company", along with installation. Three weeks into my 6 week wait while it was on order, they sent me a letter that they could no longer get the door I paid for. The letter claimed they had been trying to phone me, however not hard enough to leave a voice mail. All previous communication had been done with email, so not sure what was going on. I returned their take it or leave it offer letter and took my money elsewhere. The experience had a used car salesman feel throughout and I won't be back. read more