We purchased a refrigerator recently and had an A+ experience! First, we were greeted by Elvis. He…read moreoffered help but was not pushy at all. He answered all of our questions and addressed any concerns we had. We found the one we wanted and the price was so reasonable. We opted for delivery and we were told it could be delivered the next day! Super happy about that. We received a text later that evening letting us know what time it would be delivered the next day. The delivery was on time. They removed our old fridge and brought in the new one. These guys were so respectful and hard working! We had one issue and contacted the store. We went by there the next day and spoke to Shane. He helped us and made us feel like a valued customer. I can't recommend them enough. I truly appreciated how well they took care of us.

Great namebrand appliances at a huge discounted price due to minor scratches or dents that don't…read moreshow up or are noticeable

Associate was helpful and knowledgeable. Price was about the same as I could find online. Haven't…read morehad any issues with my washing machine so I can't say if customer service is good or not. They were the closest store that had a speed queen so I thought I'd try the store. So far so good.

Not a flashy showroom but just good prices. We had great service with the installation and found…read morethe only stovetop that would work for us.

Very poor experience this is a scamming Best Buy. I buy this stealth pro on an open box "excellent"…read morecondition great $200 off but of course by time I get to the car I get a feeling like let me fully go through this. I look through and there isn't not one single battery for this $300 pair of headphones. I then go ahead and go back in the store immediately. I get back in line the person ringing me up the first time just leaves me stranded and provides no details to the next person. I show the person how I just bought an "excellent" condition product. And then come to find out there's no batteries in this $300 headphones so they laugh and agree that it's ridiculous that it's excellent condition when there wasn't even a single battery along with the "duo charging headphones" they instruct me to go grab another one off the shelf so I'm walking happily like wow super easy fix just replace with a new one. I walk back with the item. He's making conversation acting as if we're friends talking about gaming then randomly ends conversation saying. So that'll be an additional $130. I ask why would I pay if I payed for this excellent condition box when it has no batteries it'd be right to give me a replacement then he made up saying that since it's open boxed and the other one is a new box I have to pay the new box price. It isn't my fault that your employees cannot throughly inspect an item to assure it's in excellent condition when you quite literally can't use the headphones without batteries. Extremely poor customer service, even had the nerve to sell me "2 year warranty of any damages" when you guys don't warranty the "excellent condition" on any of your products. I of course got a refund because he obviously wanted me to pay for something I shouldn't be paying for at all. I kept the ps5 disc drive but I think I'll drive back now and just return it I can't support a business like this. This is a horrible terrible experience getting forced up charged for no reason. I'd rather buy from Walmart or anyone selling it online. Dont buy here they don't assure anything for you. This happened 07/17/2026 17:15 Transaction number 02420036103

purchased w/d set GE PTW600BPR1DG & matching dryer on 12/06/22. Washer is extremely loud, basket &…read morelid had to be replaced, 11/23 and 4/25 respectively. BB replaced 4 pts at the end of my extended warranty in 1/2026, (front & rear bearings, dryer drum and heating element) instead of replacing the dryer after escalating the issue multiple times. The geek squad did the work and the problem is worse than it was prior to the two party team touching my dryer. I have sent multiple videos to the alleged supervisor, Patrick as proof of the problem and he never responded after his visit on 2/5/26. After numerous phone calls, the escalation dept scheduled two follow-up appoints, 2/21& 2/22, both were cancelled via text with no explanation. I was told that the work came with a 90 day warranty and BB is refusing to honor the warranty. DO NOT BUY LARGE APPLIANCES FROM BEST BUY. If you're so inclined after reading multiple negative reviews, DO NOT BUY THE EXTENDED WARRANTY FROM BEST BUY. purchase it when you get the offer in the mail from the manufacturer. ALWAYS DEMAND THIRD PARTY REPAIR. BEST BUY outsources CS, I have spoken to 2 reps in Guatemala, 3 reps in Panama City, Panama, 2 in Central America, a number of others that I never asked for their location, escalation reps allegedly in MN, Florida, and Chicago all suggesting they will forward my concerns about the inexperienced geek sq techs, asking for third party techs or a replacement to No Avail. The dryer has been priced at approximately $630; after sending out 4 techs and replacing four parts, it probably would've cost less to replace the dryer. Best Buy is refusing to uphold the 90 day warranty they promised. I would not recommend BB to anyone.

They were prompt, professional, and very knowledgeable. They quickly figured out the problem,…read moreexplained everything clearly, and got the job done right. Excellent service and a great value. I would definitely use them again and highly recommend them.

Overnight, my 15-year-old refrigerator/freezer stopped working. I called Joseph with Appliance…read moreDoctors around 10am and he said he'd be out this afternoon to check it out. I got a text around 3pm saying he was on his way and he arrived shortly after. I told him what happened and he went to work checking various components of the system. He quickly found this issue (a bad start relay), replaced it and the refrigerator and freezer began cooling. It's always good to see a good technician jump in and solve an issue. Joseph was communicative during the entire process. You could tell he knows and enjoys what he is doing. I will call him again for any appliance or AC work we need in the future.

I hired them to fix my washer, because it didn't spin…read more First time I called them out to fix it he said did and billed me for almost $300 It's still didn't spin a month later. I called them out to have them fix it they came out and said that it wasn't installed correctly and that's why it wasn't spinning properly. That it was our fault for not installing our washer correctly. That's really funny because we didn't install it. The company did. I tried to call them back again because it still didn't spin, the guy told me they do not stand behind their work and that he would not help me. So I'm out $300 and my washer still doesn't work. For that price I could have a brand new washer.

DO NOT BUY FROM THEM!!! They are crooks who sell lemon appliances. I bought a $1,500 refrigerator…read morethat died within 3 years and they could care less, told me "what do you want me to do about it."

I bought a tv and a entertainment center and they charge me 4000 dollars I was making payments and…read morethey tried to get me to put my card on file I said no and I opened the account in 02/25/2019 and I was making payments my job cut my hours, I went to talk to the manager he wasn't listening to me, I bought my stuff in Killeen Texas, They keep opening my account and closing it and it brings down my score and It should be against the law for them to do that they are not honest with customer's, they rip people off I went to court and I met their lawyer, I will never recommend them to anyone in my family and friends, I want something down about them. I will never ever buy thing from them again they need to close all of conn's down and never reopen them again. I don't see how they sleep at night, I even tried to return the items and they wouldn't take it back

My brand new dryer has broken 3 times in a month. Each time I call for repair (because it's so new…read moreit's still under warranty) someone comes out, looks at it. Leaves to order the part. Returns a week later. Dryer is "fixed" for a week- repeat cycle. Meanwhile none of my household has clean clothing. Conns doesn't care about their products after you give them the money for them. For the love of all that is good- there are way too many reputable home appliance stores with way better quality products and customer service. Don't buy from Conns if you want to use whatever it is you buy.

Probably the most upsetting things I've had happen to me with any repairs to my home. I called…read moreMr.Appliance to get my Microwave fixed and when talking to there customer service, I asked her if it is usual that they cant fix microwaves? She said No it won't be a problem, I said what happens if they say they cant fix it, she said that never happens so you will be fine, that false sense of security fooled me so I set up a appointment and the technician came out. He said the magnetron was bad and you need a new one and thats going to cost 500, i said ok so this is going to fix it, he said yes and if it doesnt we will keep coming out till it is fixed, i was scared by the number but its a built in microwave so the hassle of getting a new one to fit the wall was a pain so i asked him to order it. The part comes in he comes out and puts it in and it frys the new magnatron in a couple days. I call them back out and he says well maybe its this and maybe its that. Im thinking ok so I spent 500 for nothing and you cant fix it. He reassures me again and says oh we will fix it. He orders another magnatron and I ordered another part and he comes out again and installs it, its fries a few days later. I was curious of next step he said its broke you cant fix it. I said ok well since you could fix it can I get some of my money back since you couldnt fix it like you said you would. He said no and offered to fix something else or install something for free later. My thought.... if you couldnt fix this like you said you would why would I call you out again to overcharge me and not fix something else? Save your time and your money, go somewhere else or just buy a new appliance.

First, to be fair, I had previous work done by Mr. Appliance on my dishwasher that was quickly and…read moresatisfactorily completed at a reasonable cost with a $125.00 non-refundable trip fee that is applied to any repairs done on the appliance. This time I called them for an 11-month-old clothes washer. The technician was on time and was dealing with my wife. He ran codes on the appliance and then told my wife it was going to be somewhere north of $500. Keep in mind this is a $700 drier from a well-reviewed brand. Not bargain basement, but not top of the line. I got on the phone with him, and he gave me a quote of $535.00. I researched the part, and according to the manufacturer, the price was $ 124.99. From Amazon, the part was $24.99. The estimate on the manufacturer's website said it was something pretty much anyone could do, by removing the 4 screws and an electrical pin connector, 30 minutes tops. I later contacted Mr. Appliance, and they offered me a 10% discount on the parts. Live and learn, I am out the $125.00 trip charge + the $27 spent on Amazon, and I have a working washer. I understand paying for technical expertise, but this was ludicrous, and Mr. Appliance in League City, Texas, will not receive any future business or recommendations from me.

Very knowledgeable and friendly. I was looking for a special pot for my African violet plant. But…read morenot only did they have the pot I needed, but I found out more "care and feeding" information too.

I love the nursery and that it's family owned!!…read more A previous customer of mines recommended this place to me. I went to check out his hype and was not let down. During the spring season, they have a small selection of plants. Populars in front of the store and Texas natives in the back. I used to shop here daily after work. Everyone who works here is so sweet and knowledgeable. Joanna who usually waters the plants, she is personable. Every time I'd come, we'd spend a few moments sharing our plant knowledge. I've bought a lot of TX natives. I even came here to landscape the yard with the variety of coleus, caladiums, variegated oregano, flowering plants, and salvia. I really like that they have a garden in the back displaying all the natives that is for sale. I've recommended this nursery to a few of my older customers. Especially the ones who were interested in growing a pollinator garden.