I went to look for a hose reel. I left without making a purchase because there were several rats on the racks. It was concerning to say the least. read more

OMG... well stocked , plenty of knowledgeable helpful staff on a Saturday morning. Found everything thing I needed and staff knew were things were and offered to take you there. Place was busy but check-stands were all open and no wait. Go here first, you'll be glad you did. read more

Just had my truck broken into in the parking lot. Luckily had a decent disabling system on it, they didn't get the truck. Not a safe location! read more

No refunds from online purchases. Who knew? After being on the phone forever with Home Depot, my elderly mother is basically screwed. It was a microwave. She tried to return it the same day. Do yourself a favor a don't shop there. They do not care about their customers, even if you are in your 80's read more

This will be my go to store!! Went to Lowe's on Bay Area and couldn't get help after paging someone twice. Come here and I'm in and out within minutes!!! Thank you J.C for helping me out! read more

Chris at customer service and Philip in electrical were very helpful and friendly. They were both knowledgeable.

BEWARE OF IDENTITY THEFT AND EMPLOYEE FRAUD! A friend bought a washer and dryer from this Home Depot on Sept 21, 2015. The pair was to be delivered in a few days. On Tues customer Service called the friend to find out how to refund money from a cancelled order She said my friend's son had come into the store to cancel the order and asked for a refund. The clerk cancelled the order with no identification or paperwork. Can you really believe that! However, was smart enough not to issue the refund due to lack of ID. That one is hard to believe after canceling the order, but at least the money didn't change hands. What sort of policies and protections do they have in the store- few I assume. There is absolutely no way this could have happened without help on the inside of the company. The company has been contacted, the set will be delivered and the company could not care less. They told us to file the police report as it wasn't their problem. No telling how many credit cards or merchandise is ripped off by the employees and we pay for it. My friend was about to buy all new kitchen appliances from this store but not now. read more

Beware of the Home Depot application! They used ARS so ARS Plumbing pushes me into signing up for a credit card with Home Depot never tells me about the 24 months "promotion". What happens is after 24 months they add $6,000 to your credit card for an $8,000 air conditioner that does not work! Then they just shrug oh well there is nothing we can do! I tried calling the managers and they just blew me off. Disgusting ripoff artists that they would do this. Just use local contractors and do not buy anything from them like Air Conditioner or Flooring installed and NEVER use their credit card. They will rip you off then make you call Citibank who says there is nothing they can do you have to pay the 100% interest charge! Run away from this scam artist operation. read more

Just tried to return I lawn mower I recieved from my dad for xmas. I used it once and then it quick working. I even did everything from clean the filter and spark plug and of course the oil and gas was good. Well they would not take it back. I didnt even want a return just a swap out for the same one or something similarly priced. Apparently its cheaper to pay for lawn service then it is to risk shopping at home depot... Thanks for nothing! read more

Love the home depot! Evrything I need and GREAT people! I can always find what I'm looking for and get it quick. On line ordereing and delivered to hone or to the store for pick up. Never had an order go wrong. Thanks Home Depot read more

Horrible service at check, then it turns out this is the ONLY Home Depot in this area that doesn't give 5% back on Home Depot Credit card purchases....."really!!!!" Avoid this Home Depot I will never be back!!!! read more

It's a home improvement store that El Hubbo drags me to for random crap, so to me it's like taking him to the mall ... sheer torture. But they do have pretty much anything you want for the DIY type and also outdoor lawn care and pool stuff. You can almost always find an employee walking around to help you locate things, because it's locating items that's hard to do! read more

Went to Lowe's to get 3 tiles cut and was directed to the flooring center and the person there said they did not do this work. when I pointed out they had a tile saw station in the isle, he said he would try and get someone to help.. after 15 minutes if ignore. I left. I then went to this Home Depot and was directed to the rental center. Mel was working the tool rental place by himself and did an excellent job cutting my tiles while taking care of other customers seamlessly and with a smile. It is Service from people like Mel that keep you coming back. Home Depot has earned my repeat business. read more

Picking up all the stuff for a new bathroom at Home Depot today. Everyone is so helpful and the store is so clean. The staff was readily available to help me and to take things to my car. I love this place. Great job today people! read more

Sent a man to install our faucets and he spent over 2 hrs. here and said he could not do it. Do we get the $100 plus back for his not doing this or should we be happy he played with our old sprayer and got IT NOT TO WORK and then said the store was taking us cos we are old. Have bought refrig., dishwasher, disposal, drop in stove top, and disposal in the last year and had to problems. Blame this o ARS. read more

They had what I needed, but I had to deal with the cashier from hell in the garden center. She was worse than a trip to the DMV. I will use other Home Depots in the future, but will not return to this one. read more

excellent! service and good supplies. always a joy to shop here where customers are helped and with a smile!

I had an awful experience with the installation company that Home Depot sent out to install my toilets. ARS rescue rooter. After my experience I checked yelp and this company has horrible reviews. Why would Home Depot keep referring them to their customers? read more

Disappointed in this store .. no friendly sale people .. do not try calling .. u can NEVER get anyone .. ugh ugh

We purchased countertops on May 3rd from this location with their "kitchen specialist" Jaylen. They contract the installation through a company called Stone Systems of Houston. After 3 weeks of calling to set up an appointment for them to come do the official measurement and template they finally came out. When we bought and paid for the countertops, Jaylen told us that they did work on weekends. This is not true. She also told us that they take care of any plumbing etc and we had to have our sink and faucet in place before installation. After they finally measured I had to make 10 more calls to Stone Solutions to set up the install. It was not done until June 27...and it looks awful. The installer wrapped the countertop around door framing instead of stopping it at the door. His installation just looks like he was being lazy instead of trying to make it look nice. Oh and when he got here we found out we are responsible for the plumbing, moving the stove etc. Everything Jaylen told us was wrong. We also had to move the sink because it was set too far back, something they should have noticed when they came to measure. I have called the company and spoke to Susan multiple times to try and get the countertop repaired. Empty promises! Nobody will call me back with a solution. Think twice before you give these people your money! read more

The Home Depot - Hardware Stores Near Me - Webster, Texas

My folks and I have been having issues with them. First the roofing job wasn't any good, and who ever their contractors were took the rest of the materials after the roof job was done when they were supposed to return them to the store so that we can get credit for the overage. We ordered flooring materials took 3 wks and so many phone calls later and they still dropped the ball on that. I can only give credit to those that actually care about their job the others need customer service training. Hands down to Ryan Lee for assisting me and my folks and making up for these staff mistakes. Carletta in paint very knowledgable and also Jose very helpful. The one that actually went above and beyond is Nate from delivery. He was the only one that gave a "shit". Excuse my French but I'm very frustrated on the services we have received from the store itself and the Atlanta call centre. I'll try Lowe's next time or a small business. They usually seem to care more. Very disappointed, I will keep taking surveys until this store decides to work on their customer relations. read more

Setup an online Penske truck rental a week ahead of time for a 12ft truck.I went with Penske because a sales person had called me at my home and suggested I make the reservation with them, because Uhaul would probably not have the truck I reserved if I went with Uhaul. I got two confirmation emails from Penske. I showed up and they had no 12 ft trucks,but could give me a 16ft for the same price. I was so mad I couldn't see straight. Less mileage, harder to drive and park and I was going 650 miles one way. The nearest 12 ft truck was in College Station. They never intended to have the truck I reserved. I was actually warned by a friend who had reserved a 12 ft truck and had to take a 16 ft truck at the Pasadena location.------------ So just be aware that PENSKE MAY NOT HAVE THE TRUCK YOU RESERVED. ---------------- My wife called Uhaul from the Home Depot and we had an appropriately sized truck an hour later, though it did cost me more to do it at the last minute. I am so angry at that woman who called me from Penske. The guys at Home Depot were just there, and I realize this was Penske that screwed me around. read more