Worse contractors in middle TN. They do poor work and are petty when asked to do something…read moreproperly. Cancel the work if you find out someone has contracted them. They work with Lowe's- don't go through Lowe's for home services. They whine and gripe and left an art model hand with the middle finger up after having to come back to do a painting job correctly.

Called late last night because of a bathroom leak. The owner and one of the crew members were at my…read morehouse first thing the next morning to fix the leak. They even took extra initiative to fix an issue that wasn't related to the initial problem. I appreciate the thoroughness and professionalism. I will definitely be using and recommending this company in the future.

I am doing a small remodeling job, which is surprisingly time consuming. It seems like local…read morecarpenters, hardwood installers, and painters live in a world where it's okay to no call no show and to take weeks to call people back. Brent, fortunately, doesn't fit into that mold. While he admitted to being busy, he still took my call, gave me a realistic timeframe, and showed up when he said he would - twice! While I didn't shop his prices - because the other guy didn't show up - pricing seemed reasonable and he passed his cost along on upgraded bulbs to make my lighting more consistant from an abuting room to the room he upgraded. He helped me with lighting placement, cleaned up his mess, was careful to not make a mess in the first place, and made my room look so much better. Seriously. I never thought it would be possible to be so obsessed with lighting, but it makes a huge difference! While my job was small, Brent showed us pictures of much larger jobs completed throughout Williamson County. I hands-down recommend this guy and would hire him again for other jobs big or small. While he doesn't have a website, he is responsive via text and also has a Facebook page.

Poor communication and no quote 2 weeks later. We lost a week and a half waiting. We understand…read morethings happen, but would have appreciated being notified of a delay rather than being promised a quote and never receiving one. We feel like we were misled and ghosted.

UPDATE: Within two minutes of posting this review they attempted to call and text. Turns out this…read moreis what it took to get a response. This time Austin did provide me with a screenshot where a refund was processed. It was dated one day after I had to call the CC company to finalize the dispute (6 days ago). Not sure why they didn't handle this sooner to avoid the CC company getting involved or why they didn't send the screenshot as soon as they had processed the refund. Nonetheless, the experience stays the same but it appears they did eventually process a refund 3 weeks later. We had been recommended Nonstop Commercial Plumbing to have them replace hose bibs on our house. I talked to Austin on the phone to tell him exactly what I wanted done and how I wanted it done and asked for a quote. I never received a quote (even a ballpark idea) until he was on his way to our house 3 days later. At that point I asked for a quote and it was higher than expected but not high enough to start over with someone else. When he got there and I showed him where the two hose bib locations were he acted as if he didn't know there were two and tried to play it off like he was going to give me a deal and only charge me for one. Ironically, I had the text where it was clear I needed two replaced and he had even addressed the pricing accordingly. Anyway, he then talked to my wife about a water filtration system and told us if we wanted to do that he would come back on Friday to install the system and do the hose bibs for "free." We asked specific questions and again I was very clear on my expectations if we were going to do it. We decided to move forward and he took our information to get us on the schedule for Friday (April 10th). However, when he sent us the details over I noticed that the wording was vague and I began asking questions via text with Austin & Josh. Neither of them responded and I noticed my CC had been charged for $2,850. At that point, I told them I needed answers by noon or I would have to dispute with our CC company. When they did answer I had to press them for direct answers and eventually found out they were not planning to install what they had said they would be installing. They were banking on us not knowing anything about water filtration systems and putting in a lesser quality system than what they had sold us. I told them we weren't moving forward and that I expected a refund. Our neighbors had also signed up and let them know they were not going to move forward and needed a refund for the same reasons, they weren't getting what they paid for. At this point, they didn't show up, which is what they had been asked to. However, they never refunded the money and kept telling me they were working on it and giving me excuses. After 3 weeks I let them know I needed the refund processed that day with a screenshot showing it had been done and they never responded. Luckily, our CC company took care of it and refunded our money. I'm not sure at this point if our neighbors have been refunded. We also found out that the person that suggested them ran into an issue of them never showing up to install the water filtration system and has had to cancel on them now as well, not sure if they received their refund. My perception is that these guys are counting on you not understanding what they are doing and they "upsell" and overcharge for the job. I ended up getting another company to do the hose bibs with an extra water shutoff for $300 less than they had quoted me.

UPDATE: After the pro requested full payment, communication deteriorated. I was having flooring…read moreinstalled at 8am in the morning and the toilets were supposed to be removed. He said he would be there around 4pm but did not show up. I had to contact him several times to get updates and he never follow through. He promised that a tech would be there first thing in the morning and if he was 10 minutes late, I would be refunded the whole bill. I had to call the tech the next morning because he did not show up and he stated he knew nothing about it. He showed up 90 minutes late. I was ghosted by the pro after that and they never showed up to replace the toilets and I had to pay a real pro to do that. I have still yet to see the refund. If you read further reviews, there seems to be a pattern. He also tried to sell us a water filtration and pressure system.

I have 6 rental properties and occasionally need some plumbing issues. Every time I have used…read moreSadler, they have been prompt , done a good job for a very fair price. This week they resolved a frozen pipe issue in about an hour. The bill was half of what some other places charge. They will be my first to go to from now on.

I was referred to this company by BKA general contractors becasue our drain had backed up and…read morebroken off underour house. The service manager Alex came to give us the estimate on replacing the drains and other repairs. He ws professional at the house, and checked the pipes. He emailed me an estimate that was very good and said if I had further questions to let him know. I emailed him back with a question on the bid, and then emailed again because after he left the pipes started making terrible noises. I asked him if he had moved anything under the house. He did not reply (it was on a thursday that these emails were sent) By Sunday night I was totally freaked out and sent another email stating I had sent 2 prior and that I needed to know what he had done under the house.He emailed me back defensive on Monday and explained that it coudln't be his fault, it was water pressure. It was strange, but I responded with ok, how do we fix it? He did not reply again for 3 days. He then replied (and I have been without drains in my kitchen/laundry for over 2 weeks now) that he would not do the job. When I asked why he explain that he was offended by my accusations and that they have worked with other people before who were dishonest and would try to blame the plumber for other problems that may arise (basically saying I would do that) and that he was anxious and uncomfortable doing the work for me. I would gladly provide a transcript of these emails. I was shocked that I would be accused, yet be called the accuser. The owner apologized for the manager's lack of response but agreed that he not do the job. Well yeah, I agree too. It was a very hurtful and upsetting experience. Starting over.