Good afternoon Lee…read more... I just now was able to get to my mailbox and to my displeasure I saw the deposit check from you guys. I guess I am just shocked to see the amount. I'm not saying there shouldn't have been any money deducted, but I don't feel like we left the home in that horrible of shape. We were there for 3+ years. You hardly heard from us. We were good renters. We even paid rent each month in full amount even though we weren't working due to Covid. We had no issues with anything about the house or BCH. We cleaned the carpets yearly. We went above and beyond to keep the house our home. The reason we decided to leave is to downsize and to give my daughter a backyard. I feel like since we gave our 30 day notice, we weren't important to you at all. Our refrigerator went out on a Saturday, sent a maintenance issue that night, and did not get a response til Monday afternoon. Then finally someone came out on Wednesday stating we need a new fridge ( like no crap). I feel like we weren't a priority and getting us a fridge was not a priority to you at all. I feel like you just shrugged it off because we were leaving. We also lost $250 of food because of your lack of urgency. I don't feel like as renters or people we deserved to be treated that way. To be honest this has been eating at me for awhile now. Yes..... seeing the amount of refund was a shock to me and the amount provoked me to write this email, but as I am writing this, I am more pissed off about how we were treated at the end of the month than anything else. Better Choice Homes will never be seen to me as a good company in my eyes. This company we rent from now is far more superior than you all are. Sincerely, Mark Gottschalk and Mindee Lee *** We will make sure anyone we know would never use this company to rent from.

Better choice homes is helping me for more than 2 years now to manage my rental property. They have…read morebeen very professional and exceed my expectations. They are very quick and they have an amazing staff. Lee is the manager for my property and she really does an amazing job. They use all sorts of automated online portals for managing service requests and payments etc. They also have resources to fix anything needed in the house at reasonable cost. I highly recommend them based on my personal experience.

We have Truly Loved GetMulti property management. They have taken great care in our property…read more Customer service is superb! We have a beloved family home and have had a not so good tenant as most homes know this can happen. But they have taken care of matters that can be EXTREMELY stressful. Thank You GM lets get it "2025"

I would strongly caution anyone considering Get Multifamily Property Management…read more Before moving out, I followed every instruction provided. I had the carpets professionally cleaned, had the condo professionally cleaned, and returned the property in excellent condition. I also returned the keys via their Dropbox on May 26, 2026. Under Arizona law, I should have received my itemized list of deductions and the remainder of my security deposit within the required timeframe. Instead, I spent weeks trying to get a response, making 30+ phone calls and sending numerous emails with little to no communication. On July 3, 2026, they finally responded to one of my emails, stating that my security deposit was on its way. As of July 19, 2026, I still have not received it, and they have once again stopped responding to my emails and voicemails. At this point, I have no choice but to pursue the legal remedies available to me. This entire experience has been incredibly frustrating and unprofessional. 3+ years of being a great tenant, paying on, or prior to the 1st of the month, and this is the treatment I received. Good communication and timely handling of security deposits are basic responsibilities of a property management company. Unfortunately, that was not my experience with Get Multifamily Property Management.

Do NOT use Helio's Property Management ever!!! They don't care about their tenants a single bit…read more Not having A/C at your units multiple days/weeks should be a crime in AZ during the summer. Horrible.

Very knowledgeable and professional. Have worked with Lance for 14 years and have never had any…read moreissues. Highly recommended!

Brandon Boxrud at Apartment Hunters managed my rental townhouse in Chandler for more than 10 years…read morewhile I lived out of state. It can be frustrating and worrisome to be a property owner when you aren't anywhere nearby, but I had total trust in Brandon to take care of things. He led a few renovation projects for me and was always able to get good tenants in quickly. When it came time for me to sell the place recently, I turned to Brandon, who is also a real estate agent. He again managed some reno projects to freshen up the place for sale -- all without me having to come to AZ. The townhouse sold within a week of it going on the market at a very good price, better than I'd hoped. I had to pay a commission for Brandon's services as a real estate agent and an additional commission to Apartment Hunters, since he was working in that capacity. It was a little pricey but I felt it was well worth it for me to have peace of mind and not have to worry about doing any of the prep work myself. I'd recommend Brandon to anyone in the Phoenix/East Valley area needing property management services or real estate services.

Screen better so tenants aren't drug dealers and terrorizing neighbors! Also, not replacing carpet,…read morehalf assing cleaning and not replacing filters and not fixing a rental is ridiculous, especially when asking exuberant rental prices! Also when neighbors call to alert you to violations hanging up on them is not a good business practice!

Laura was great. Very knowledgeable, took the time to answer all my questions and concerns. I feel…read morevery relieved to have her manage my property. she took the time to assure me I was comfortable in my decision. Very prompt in answering questions and returning phone calls.

Laura has been managing more than 30 units for me over the past 5 years and has been providing the…read morehighest quality property management services. Do not look else where for management. Tenants and landlords alike will have a great experience dealing with copper wren. She is extremely responsive and will work to save money where possible for landlords while maintaining the high quality service for tenants.

Sumerae has been incredible to speak with and has answered a ton of questions for me. Looking…read moreforward to working with the team! Thank you!

We were really interested in a property here in Gilbert, it's been on the market for over 64 days…read more I had filled out a form thru this particular companies on-line link to tour this home. Through the prompts and towards the end of my process, it requested me to provide my credit card as verification, so I opted out and x'ed out. Within seconds- I received a call from Raphael at Rosenbaum Reality Group. Talk about a "bait and switch"! LOL From this conversation I was able to book a tour (without payment) of the property that same day. I was provided the access code to enter with my family when we arrived to the address. It had just rained, so we found many concerns from that alone. This was an older home with zero upgrades, back yard needed some landscaping done, front entry needed the bird poop & cobwebs removed. The deck off the Master Bedroom had some wood rot (probably from rain water settling in those areas) and had portions where it was extremely unstable. NOT SAFE!! That said, the view from the home is what you are paying for bottom line! We thought additional work would have to go into cleaning & questioned that as the renters. Would we have been responsible for additional tidying up at move-in as this home was seemingly being rented "as is"?! I addressed these concerns with Raphael and proposed a bid at $2,800 a month to the owner. The owner countered back with still a price range that was to high (for the conditions of the home) and not in our budget especially with ALL the additional expenses this property management company charges. Administrations Fee- These property management companies can charge a 1.9% to 3.3% MONTHLY administrative fee! Plus, a renters "benefit package" that's mandatory and another $75 dollars MORE a month along with the one time admin fee of $250 upon acceptance, that is also non refundable! *The Catch- With most of these shady Property Management Companies it seems fairly standards to tack on these ridiculous / bogus charges to make up for the loss when Arizona cities took away the residential rental taxes. So, that means property owners can no longer impose a tax on residential rentals after December 31, 2024. Yet, this is how they're working around it to still suck that money out of the renter, by making it look legit and there's no option to opt out! They claim they have a $350 redecorating fee?! That's just a fancy term for a cleaning fee, which clearly they don't clean prior to you touring and or when you rent! So, are they actually doing this prior to move in or just keeping your money and calling it something it's not?! You decide based off touring their rentals! *Important Note- Standard Deposit ( if you get any money back at the end of your lease, this can be used toward the purchase of a home specifically the closing costs. Just not the one you're leaving or any of their other rental properties! They have an enrollment choice (do not do this) which is cheaper. However, it's prorated with an additional percentage that is added and divided by your 12 month lease. It's almost $900 more annually! You do not get these funds back at all-ZERO. I suggest you stay far away from dealing with this incompetent liaison agency and best of luck in your rental house hunting.

Great management company would recommend them to anybody. Fast friendly, very efficient. Honesty is…read morea big word for them which they are the books always look spot on.

Awful company with absolutely no integrity to take care of their customers. The company's motto is…read more"People Really Matter." This statement couldn't be any further from the truth. Overly high assessments, very ridiculous enforcement of policies , and compete lackluster customer support. You are just a number to them. Pay your dues and move along. If you have a question or problem, no chance!

Ashford helped me rent out my property, they go above and beyond. I am really impressed with the…read morecommunication and professionalism. They have and continue to meet all of my expectations. It's a pleasure working with Chrys & Kim, they really know their stuff! We are delighted to recommend Ashford!

Best management in our years of owning rental properties from VA to WA to AZ. Hire them!read more

I actually have a ton to say about IPM, my community property management company. However, whenever…read moresomeone posts anywhere, be it FB, NextDoor or any other forum, you are harassed and threatened with legal action. Take that for what it's worth. Know your management company when you are purchasing a home. I feel like we walked into a mound of fire ants.

The guy who runs this company is the worst I have ever had to deal with. We have needed HOA…read moredocuments from him several times and he is ALWAYS out of state compliance and prevents our transactions from closing. He refuses to admit he is in the wrong and eventually blocks your number and you have no way to get a hold of him without getting creative. I feel so bad for the people who have to deal with him on a regular basis.

PMI PHX Gateway has been terrible to work with--particularly our liaison, Amanda Jasso. We lived in…read morethe home for seven years, and PMI took over our lease at some point. In our view, we were excellent tenants: we invested about $2,000 of our own money into improvements, maintained the property well, and treated it like our own. When we moved out, we made a strong effort to leave the home in great condition. We deep cleaned, patched walls, had carpets professionally cleaned, and even hired an additional cleaning service. Was it perfect? No--but it was in FAR better condition than when we moved in, especially considering normal wear and tear over seven years. The move-out process is where things went wrong. Communication from PMI was poor, only one of the parties involved received move-out instructions, I personally never got anything. Apparently, they require keys to be hand-delivered to their office in Gilbert--over an hour each way from the home in NW Glendale. This seems like a ridiculous request being that most people have jobs and PMI only seems to be open during business hours M-Th. However, had I known, I would have figured it out. We vacated the home on time, left the keys inside, and secured the property. The following morning, I received a call from Amanda, who was rude, sarcastic, and unprofessional. Without even getting any background information, she immediately began threatened legal action if the keys were not hand-delivered that same day, which was not feasible due to my work schedule. I promptly paid to have the keys delivered in overnight mail, and they arrived within 48 hours (I missed the cutoff for next-day delivery). Despite this, PMI escalated the situation to an attorney, who filed an eviction notice--even though we had already fully moved out on time. They then deducted attorney fees directly from our security deposit, leaving us no opportunity to dispute the charges. This seems unjustified and criminal to me. There was no effort on Amanda's part to try and fully understand the situation or amend it in an amicable way. She went straight to aggression and legal threats. Overall, we were responsible, long-term tenants who fulfilled our obligations to the best of our knowledge, only to be treated very poorly during move-out with unjustified additional fees. If you are a property owner considering PMI PHX Gateway or looking to rent a property, I would strongly advise looking elsewhere.

They kept $800 of our security deposit for bogus reasons that could have been resolved if we had…read morebeen notified. We spent 2 years in this crappy house while our home was being built because rent prices are so outrageous. Do NOT rent from them.