Truly, this was an unexpectedly poor experience. And it's really unfortunate, things could've been…read morejust fine if things were handled well.
Pro tip: Do not go here with high expectations.
Walking in, the vibe was more than fine... I'd even say a bit more elevated than a diner, with some charm. The server was welcoming and did get us started quite promptly, with our order taken within 5-10 minutes and coffee on the table 5-10 min later.
Everything was downhill from there.
An hour passed and we still didn't have our food. The server told us "you're next, it's coming". While something seemed off, we remained patient.
Another 15 min go by, nothing. Mind you, unbenownst to the staff, we actually knew another table who arrived and sat down 15 min after us and, while they also waited a while, they finished their meal and left and we still didn't have anything.
It's at least an hour and a half later, and we finally said something. Once again, "you're next, it's coming", but this time an added, "he sold your food to someone else". Aka the server either told the truth, and the restaurant made an error, or the server pawned their error on the chef.
Food finally started to drop, but the order was certainly not fully accurate. Tolerable, but noticeably not accurate. Missing sides, incorrect orders, and one guest missing their whole order.
At this point, we're looking to speak to a manager. The missing omelette meal finally hit the table, looking like it was whipped up in a couple minutes, on a dirty pan (think full yellow with a layer of black and oily grease). Upon cutting it up it was clear that it wasn't fully cooked.
I wish I took a photo, but the "owner" took it to examine it herself and was both rude and defensive.
Not one apology for any of the above. Forget about any suggestive comps or resolution.
The server didn't make any eye contact once it was obvious an error was made.
Genuinely, I can understand that mistakes can be made, especially during busy times. But, no excuse for the demeaned of this "owner". I put this in quotes because her behavior and response to the situation is certainly not acceptable.
Maybe we had a "miss" experience. Maybe the food and service would be better next time. But due to the response of the "owner" we will not be returning and I would not recommend to anyone.
