Love the beds... very lovely area to tan in. Lots of room in the private rooms, but the customer…read moreservice is not good at all. I was told walk in's are welcome but when I came in one even I was treated completely different from clients who had appointments.

The high pressure bed is fabulous! The staff are friendly, courteous, and very helpful!read more

I have been a regular at this spa for more than a year. I love the staff, and the products are…read moreamazing. The spa is in an old house on Lemarchant Road and doesn't look like much from the outside, but don't let that deter you. Once you step inside, you smell the wonderful aromas and you'll find that the older building just adds to the charm of the place. I've tried many of their services, including massage, pedicure, all-over exfoliation and facials. I usually treat myself to a package so that I can be pampered for a couple of hours! The staff are very friendly, caring, responsive, and have excellent product knowledge. They do a thorough job and always make me feel as if I'm the most important customer they have. When I leave the spa, I'm so relaxed and pampered I practically float out of there.

I am giving this salon a 3... but really it should be a 5 (for customer service) and a 0 (for…read moreactual hair colouring.) AMAZING CUSTOMER SERVICE DESK! They got me a full refund when the stylist turned my hair an odd shade of grey/blue. The stylist: did not do a good job on my hair; she also tested a new product on me she had never used before. She admitted her mistake but had very little time in her schedule to do my hair. She left it limp and flat; no style. It was an awful experience. I really trusted this salon and except for a great front desk, it was a major disapointment.

I visited the hair factory today, this was my first experience in St. John's Newfoundland being at…read morea hair salon and spa. I just moved back from Alberta last month and I was so excited to have a Newfoundland experience in a salon and spa. The pedicure that I received from the esthetician was so good it was a five. On the other hand my haircut experience was a one. If I could give it a 0 I would because it was such a disappointment. Stylist that I had was very preoccupied with the client that she had before me. Left me a few times. I feel that I was overcharged for my service, I do not feel that the shampoo that I was given was very good and I had a basic haircut. She blew dry my hair and did not flat iron it or didn't even show me the back in the mirror to check to see if I was happy and sent me on my way. I was charged $80 for the service and I don't even know what I got. My husband came to pick me up and was wondering what was wrong with my hair. I give the spa a 5 The salon is zero. My Spa experience was wonderful but my salon experience was very disappointing and I will never ever be back to the salon and I will spread the word.

Great place! I love have Suzannah take care of my hair. Friendly and great service every time…read more Love it! Would recommend her place to anyone! Keep up the great work ladies!

I am so pleased with the work Shannon did. I now have eyebrows and you can see my lips. What a…read moredifference it makes! I am 68 yrs and I think she took years off. If you are thinking about go ahead with full confidence. Shannon is meticulous and has nothing on her mind but you. I will go back for sure.

I have curly hair which isn't always the easiest to deal with but I went to see Emily here for a…read morecut and new style (!) and she was wonderful. She knew what to do with curls and helped me get a new short style and gave great advice on products for curls.

I had a cut and foils/colour with Jessica and I was very happy with the results and the service!…read moreIt's a comfortable, clean place and I left very pleased with my hair! She listened to what I wanted and the results were what I had hoped for and more. A friend had recommended another stylist who wasn't available so I went with Jessica and I'm happy it worked out that way because she was wonderful and I don't think anyone else could have done a better job!

I went to this salon to get my hair done for my formal. Asked to get loose waves done and was given…read moretight super messy curls instead (there is a picture attached on my google review). Was charged 66$ when on the website it states 25$ for a wash and style with no other information that states the price is subjected to change due to hair length and time. I also emailed about the price myself prior to the appointment and they just confirmed by appointment without answering my question about the price. Emailed the to see if I could get a refund and got no response until I called. They said that loose waves couldn't be done in the hour timeframe so they did tight curls instead. However the hairstylist did not once tell me that the hairstyle could not be attained and did this to my hair instead, and I feel like it should have been disclosed BEFORE he started styling my hair. I did not receive my money back. It is beyond me how they let a customer walk out their salon with the hair style I was given. I went home washed and styled my hair myself. Overall super disappointed and would definitely avoid this salon in the future, especially for prom season!

WOW!!! WOW!!!!! WOW!!!!!…read more I had a bad haircut from another salon and was devastated. I went into HAIR CONNECTION and got the royal treatment. The consult was amazing! The owner herself did my consult! They went above and beyond! I went in again, and was treated amazing like the first time! The owner came in on her day off to cut my hair. She spent a lot of time on me, letting me know exactly what she was doing and why. She answered all my questions, made me comfortable and was so friendly. In the end, I wasn't charged too much, and I was happy. I highly recommend HAIR CONNECTION!! Thanks guys!! :D

Words cannot describe the experience I've had with these people. Besides being rescheduled four…read moretimes (once was a half an hour before my visit) they left me a voicemail with another patients name and reason for their visit. I guess they mixed up our names. Completely unprofessional staff

Great place, professional, knowledgable staff. I had a procedure done two weeks ago, back again for…read morea second treatment tomorrow. They are very upfront about prices, they have been very realistic with my expectations and they don't over promise results, they have told me exactly what to expect. No complaints, and would recommend.