In regards to planning and paying for a wedding, we have torn feelings toward the Ice House. While the coordinators are extremely helpful and insightful, and the planning process was smooth with great communication, the actual event had hiccups in regard to customer service toward our guests.
We paid for a full, open bar with quality spirits and wine. A bartender stood out to our guests for being rude. After the wedding, we had several guests share with us about the bartender and her inhospitable attitude (which is very aggravating considering we paid thousands of dollars for our guests to happily enjoy the bar).
In addition, there was an issue during the closing of the wedding that rubbed us the wrong way. A security guard made a guest very uncomfortable as she was scrambling trying to find a lost shoe on her way out. He made a comment implying that he would put her in cop car if she didn't leave right away. As well, another issue with the bar, the bar manager accused a guest of stealing after a bartender (appearing to be her own daughter) accepted cash for him for a drink which she seemingly pocketed.
The poor customer service definitely left us questioning the integrity of the event, if a bartender would easily pocket cash what else could have been pocketed?
We paid at least $50,000 for our event. For this price tag, one would expect impeccable service toward from beginning to end. If we could have copied and pasted the kindness and professionalism of the coordinators to the rest of staff, the night would have been perfect. However, the rude bartender, security, and even seemingly bar manager was the overall issue we had with our wedding reception. read more