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    The Icon

    3.9 (146 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - The Icon

    Copymaking services

    Printing

    Scanning

    The Icon Photos

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    Reviews With Photos

    Michelle B.

    If you have one of those old disposable cameras lying around that you never got developed, this place can get the job done! They were nice and helpful in choosing the best option for me and even told me that if they couldn't get any images off the old film that I wouldn't be charged. After 6 years, I'm happy to finally see what was captured on the underwater disposable camera during my trip to Mexico. The pictures were meh but this is no fault of The Icon. They have free parking on a side street!

    No crop marks.
    Josh R.

    Fine Art Photographers Beware!!!! This is a definite NO if you are a fine artist. The short version is that the staff here made a significant error, refused to admit it, lied about it and then, instead of reprinting it, simply refunded my money. Here's the longer story: I'd printed a few things with these guys before. They were fine and accommodating. On the last project, I came in to check my print, which was a large piece for an important client and it had crop marks up against the image. I'd never asked for crop marks and was never asked about borders at all. They simply made the assumption to put them there, which, if you're doing a fine art print, is the exact wrong assumption. Why would any artist NOT want a border around their print? I own prints from a variety of photographers and they all have borders, as most of them have a signature and edition number right below the print. I mentioned it to the printer and he started to explain to me what crop marks are for. I told him I knew what they were for, I just didn't want them on my print. He showed me a form that THEY had filled out where it was indicated there would be no border. I was never asked about it and I never had even seen that order form. And then he dug his feet in on it. But as he was a lower level printer and not the one who runs the "fine art printing" arm of the store, I decided I would take it up with the guy who does - Ken. I left the print there and emailed Ken a few days later. Ken's response was to, again, try to explain to me what crop marks are for and then said that putting crop marks is standard practice and that every print they'd done for me, including my test prints, had the same crop marks. I then called three other reputable printers in town and NONE of them said they'd ever put crop marks against an image. One laughed at the idea. And two of them said they don't put crop marks on fine art images ever unless the artists specifies they want them. I told this to Ken and he dismissed me and said he'd return my money. I was curious, because I didn't remember there being crop marks on any of my prints before with Icon, so I checked. And in fact Ken had lied about it. There were no crop marks on my past images at all! (See image) I then emailed the owner, no response. So, I guess taking responsibility for mistakes is not something that Icon believes in or practices. It's not enough for a printer to be competent at printing - it's not only the quality of image that matters to a photographer or artist. The working relationship and trust between photographer and printer is integral. This is as big a breach of that trust as I've ever seen, and I've been doing this a long time. How can you work with someone who is willing to lie to cover up his mistakes? ** This is just an aside, but I got a bit of a look at their workflow and their hardware and software is hideously outdated, too. I watched painfully as Ken did an adjustment on one of my images using antiquated software in 5x the time it would have taken me to do it. This shouldn't be the case at a professional lab. I should aspire to have the equipment they do.

    The cardboard "support" placed inside the envelope.

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    2 years ago

    Helpful 12
    Thanks 4
    Love this 16
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    8 months ago

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    4 months ago

    Intense prices compared to competitors. $20 an image to scan, $3.99 with others. Might suggest to look elsewhere

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    11 months ago

    Good film scans. You dont realize it kinda a huge building inside. 10/10 :) Come again

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    1 year ago

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    Photo of lee w.
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    9 months ago

    Excellent service and friendly staff! Job was finished within time frame quoted. Recommend!

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    1 year ago

    Helpful 1
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    Photo of ian s.
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    3 years ago

    Business owner information

    Photo of Ken T.

    Ken T.

    Helpful 1
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    4 years ago

    Helpful 0
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    Photo of Max F.
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    2 years ago

    Helpful 0
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    2 years ago

    Business owner information

    Photo of Ken T.

    Ken T.

    Helpful 0
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    4 years ago

    Helpful 4
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    2 years ago

    Helpful 0
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    3 years ago

    Helpful 1
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    Photo of Josh R.
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    6 years ago

    Helpful 5
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    2 years ago

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    3 years ago

    They kept changing the date of when our 1 film roll would be developed 3 times and then only to end up with blank film so that's great.

    Business owner information

    Photo of Ken T.

    Ken T.

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    6 years ago

    Helpful 7
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    4 years ago

    The customer service was embarrassing, they messed up my order and scans and then made me pay for their mistake.

    Business owner information

    Photo of Ken T.

    Ken T.

    Helpful 1
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    5 years ago

    Business owner information

    Photo of Ken T.

    Ken T.

    Helpful 0
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    8 years ago

    Helpful 2
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    Photo of Joe C.
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    7 years ago

    Business owner information

    Photo of Ken T.

    Ken T.

    Thank YOU, Joe! We appreciate your comments, and your business!

    Helpful 0
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    Photo of Bobby G.
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    4 years ago

    Professional, highly talented work. Trust them with all my prints. Can't recommend them highly enough.

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    5 years ago

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    Photo of A N.
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    3 years ago

    They actually do throw away your priceless, irreplaceable negatives with zero notification so beware

    Helpful 2
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    Photo of Mary T.
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    4 years ago

    Helpful 1
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    7 years ago

    Helpful 0
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    7 years ago

    Business owner information

    Photo of Ken T.

    Ken T.

    Helpful 1
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    Photo of D N.
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    5 years ago

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    6 years ago

    Helpful 5
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    Photo of Andrew S.
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    5 years ago

    Helpful 0
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    9 years ago

    Business owner information

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    Ken T.

    Helpful 1
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    6 years ago

    Helpful 4
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    14 years ago

    Helpful 4
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    18 years ago

    Helpful 7
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    6 years ago

    Business owner information

    Photo of Ken T.

    Ken T.

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    Photo of Thom P.
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    13 years ago

    Helpful 3
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    7 years ago

    Alex is the guy!! He is very professional, helpful, courteous and knowledgeable. I should add fair!

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    Photo of Sean L.
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    17 years ago

    Helpful 1
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    11 years ago

    Helpful 5
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    Page 1 of 4

    Ask the Community - The Icon

    How much does it cost to develop and scan 35mm roll?

    Per their website: Process + Scan… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - The Icon

    Long story short, I dropped off 14 roles of film I shot over the holidays and they had them all done by the end of the day in perfect condition.

    Mentioned in 58 reviews

    Read more highlights

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    Laser Printer Services

    Laser Printer Services

    (24 reviews)

    I'm really impressed!…read more I had an appointment with another company earlier this week who canceled with zero notice and rescheduled for today, but never replied when I tried to confirm yesterday, and never showed up. So I called around, and Mohammed answered the phone when I called Laser Printer Services. He ended up being able to come same day in the late afternoon which I did not expect. He spent about 30 minutes troubleshooting why the paper wouldn't feed. He called his office, requested they send him snapshots of the same printer so he could compare and figure out if something was broken, or just popped out of place. Within a half an hour, he had it working correctly, no replacement parts needed, and it only cost me the amount that he quoted for the diagnostic. This printer doesn't have a lot of miles on it, and it has a lot of great features I like, like wireless and duplex printing, so I couldn't justify replacing it as was suggested by several other companies that I called. Extremely happy - I highly recommend Mohammed.

    I have an HP LaserJet printer model number MFP M479FDW. We fed two shipping labels into the manual…read moretray and they both disappeared into the unit. We checked the front and we checked the back latch and we could not find it. It was stuck somewhere in the printer. I called a couple of places before calling this place and Neither one of those guys knew what they were doing. This gentleman picked up the phone explained to me that there's a button in next to one of the paper trays and told me exactly what needed to be done to get this jam out. It worked like a charm and he didn't charge a dollar. What a stand up guy. This is the place you want to go to for your printer repair needs.

    The Icon - photographystores - Updated June 2026

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