Had my mom's ring fixed for my daughter after a stone fell out of it…read more Excellent quality, service and value

They did a custom piece for me. If I could give 6 stars I would! Recommend!! This place is an…read moreartisan establishment that is far and few between with the big box stores that just pump out same after same pieces.

Very good service I got it serviced it & it was one min off but I'll be going back to get it fixed…read morebut over all amazing service quality they replied right away got me estimated right away as well beautiful watch

Owner insisted that the problem with my watch was the battery. It was not and when I asked for a…read morerefund, was denied. I have used this location before and was satisfied with the service but this time, I was not and will not go back here.

I sourced a loose stone and brought it to Studio 107 to be set into a pendant. Lisa was prompt,…read morehonest, and friendly. She worked within my preferences and helped me stay within my budget. She was patient and answered all of my questions. She really went above and beyond to make me feel confident in my purchase. It took a few weeks to turn around the setting with her goldsmith (which was within her estimate) and I am in love with it! I wear it every single day and catch myself staring at it. I've received so many compliments already too.

From the owner: I sell fine and sterling silver jewelry, Bulova watches, watch batteries, jewelry and watch repair…read moreand I buy old gold.

I've been wearing my great grandmothers wedding ring for 14 years, however I knew I wouldn't be…read moreable to remove it and that it would need to be cut off. Beth has the tools necessary and was able to remove my ring, through my tears and offered comfort at the same time! A diamond needed to be replaced, the ring resized and the three rings that made up the one were soldered together. She rebuilt the prongs around the Center Stone and provided an appraisal for my insurance policy. She made the process easy to understand and calmed my fears about leaving my ring with her. I picked the ring up yesterday and through more tears at the beauty of my 100 year old ring that now looks brand new! I couldn't be more thankful. I've recommended her to my family who live in the cities that it would be worth their drive to New Richmond. I also purchased several necklaces and a ring for my daughter for Christmas. Each of those pieces are wearing well and of excellent quality. Thank you Beth!!

I brought in a ceramic watch and I needed the band shortened. She was super friendly and helpful…read moreand tried to fix it while I waited. She didn't have the tools so she took it later in the week to her watchmaker. It came back perfect! I will be going back for ANYTHING jewelry related! Customer service is top notch!

i had a prong fixed on my ring. Turn around time was very quick and my ring was cleaned and…read morepolished! it looks wonderful!

From the owner: Greaton's Jewelers has been a family owned and operated business since 1950…read more Our mission is to provide the finest quality of merchandise at the fairest prices, with the highest standards of service. We strive to make your shopping experience fun! Whether you're looking for the perfect gift for a special occasion or just want to treat yourself to something nice, our educated staff of sales associates look forward to helping you with your choice. We believe an educated consumer is our best customer. Our jewelers and designers specialize in working with you to create one of a kind, customized, signature pieces as well as expert repair.

Great job. Very professional. Very friendly people. Highly recommend!…read moreI have used them on more than one occasion and they never dissapoint.

I waked in was greeted by August originally he was able to Check me out he even called me when my…read morewatch was finished great customer service, to my unfortunate surprise fasely the other employe was there to attend me when I got there for the second time I wasn't greeted but look of being annoying not only that but before I could say anything he immediately raised his tone & said "The slip where's the purchase slip" super super aggressively & rushing through the steps to rest the calibration he didn't even explain it right after I thanked him for his service he looked away got back on his cellphone would have been 10 out of 10 service but unfortunately I wasn't too happy about how i was treated at fixology will be coming back because the repair was outstanding

I cannot recommend White Bear Lake Jewelers enough, especially their master jeweler, Ben. I wanted…read moreto upgrade my center stone, but because my ring has a unique two-sided tension mount, multiple other jewelers told me it was impossible without destroying the ring. Ben was the only one who found a way. He removed the original tension setting entirely to create a blank canvas, then molded and recreated a brand-new tension setting from scratch specifically designed for my new stone. He managed to do this while keeping the rest of my original ring exactly the same. The result is so seamless that it doesn't look like a modification; it looks like the ring was originally designed this way from day one. Because my ring is over 20 years old with numerous side diamonds, Ben performed a full inspection and caught several issues I hadn't noticed. He secured loose stones and corrected a faulty previous repair, fine-tuning the piece until it was objectively a brand-new ring. Ben was also a great partner in sourcing my diamond. I was very particular about the specific grading specs I wanted, which made it challenging to stay within my budget. He navigated the search and found the perfect stone. If you have a complex vision or a sentimental piece that needs expert care, go see Ben. He exceeded all my expectations.

I've had a couple repairs and resizing done here. Service is friendly, they're fast, and they're…read morereasonably priced. Most recently, I broke a necklace chain and needed the link repaired. I brought it to a well known retail jeweler in Maplewood by the mall that was close to my home. The quote was in the HUNDREDS of dollars, about 3/4 the cost of the necklace and the repair would be three weeks. I snatched my busted necklace and ran out of there and straight to White Bear Jewelers. Not only was the price reasonable, they estimated one week for the repair, but surprisingly they called me same day. They repaired it early. I'll never go anywhere else.

I have bought my rings from Eric's Diamonds for years and then when the new owners took over…read moreeverything went downhill. The band on my anniversary ring broke and so I took it in to be fixed. The woman that waited on me said that it would take 2 weeks. But I wasn't going to get it back until July when they reopen again after a 1-week break. So, on July 10th I went to pick up my ring. The girl that waited on me gave me my ring and I put it on. But it didn't fit. I told her that it fit before it was fixed and I asked what happened? I told her that the day I dropped if off I asked the woman who took my ring about sizing my figure to make sure she had the right size and she told me that no need to because she would just pinch it and tap back together. I couldn't even get the ring over my knuckle. So, I asked what it cost to get the ring sized and she said $221.00. I asked does that include the $75 for fixing the ring and she said no. I told her I wasn't going to pay for that and that it was their mistake that they didn't size my ring to make sure it was put back to the right size. I will never shop there again. The anniversary ring was given to me by my husband after 35 years of marriage. Now I can't even wear because Eric's Diamonds ruined it.

Went there to design a ring for my husband after the original owners had designed mine but the new…read moreowners stopped responding any time we would ask for a picture update and after 6 months of trying to see it we gave up. Thankfully no money down even though we did offer.

Bought some gold earrings for my wife, Nicole, and Todd were super helpful in helping me pick out…read morethe perfect earrings for her. They even ordered a few options for her to try out and let us pick the one we like. Very fairly priced.

Johantgen Jewelers worst work ethics and customer service!…read more Brought in my Citizen Capri watch for repair to Johantgen Jewelers in Crystal, MN. It had stopped working and I had replaced the battery. In the process the hands had fallen off. My fault. I dropped the watch off with the instructions to reattach the hands. A few days later when the watch was returned to me: 1. One of the hands was completely missing. 2. I was told the watch was no longer working. 3. The dial number indicators at 1:00 and 3:00 were missing altogether! 4. The stopwatch feature now zeroed to the 3:00 position rather than the 12:00 position. 5. The second hand no longer ticked at the 7:00 through 12:00 second indicator marks on the dial. I returned the watch to Johantgen Jewelers and was told it would cost another $200 in addition to the $35 I had already spent for the original repair! The owner of Johantgen Jewelers is also the watch repair guy. He proceeded to try and lay all of the blame on me for the list of issues that he himself had caused. He became very upset and defensive when I stood my ground, and started yelling at me that it wasn't his responsibility to correct the issues that arose while the watch was in his care. He obviously knows very little about watches, nor how to repair them. He then hung up on me in a rage. I will be contacting the BBB in an effort to protect others from this type of manipulation.