The Jewelry ER has a helped us with watch bands, watch repairers, and ring sizing. They've done a great job each time. The work is done right in their shop which means a lot to us. The owner is knowledgeable and friendly and the employees are great! The prices were reasonable as well. read more

Excellent selection of jewelry, new and vintage. Great service. Very helpful, not pushy. read more

I don't usually leave reviews, but I felt the need to share my experience so no one else makes the mistake I did. I brought in a ring to be soldered. The young man working took my name and phone number and told me the repair would cost $29. When I returned to pick it up, I noticed that the design on nearly half of the ring had been completely smoothed out-something I was never told would happen. I was also charged $43 instead of the quoted $29. I didn't notice the damage until after I had left, so I went back to ask if there was any way they could add the design back, especially since they never disclosed this would be a consequence of the repair. If I had known, I absolutely would have taken it somewhere else. His response was, "I thought I had said something, but I guess not," followed by a half-hearted apology. He told me there was nothing they could do. For my own curiosity, I went to Jim Bartlett Fine Jewelry to see if restoring the design truly wasn't possible or if it was just an excuse not to fix their mistake. The woman there was more apologetic about what happened than the person who actually damaged my ring. She confirmed that the design can be re-lasered-meaning the Jewelry ER could have corrected it but chose not to. Overall, I left disappointed, overcharged, and with a ring that was permanently altered without my permission. I wouldn't recommend taking your jewelry here. read more

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Wayne Brown I had my Grandfathers 1964 Movado automatic repaired recently. The watch has not dropped a second, nor has it been necessary to adjust it.It's comforting to know that an heirloom watch was treated with care. It really means a lot to me. Hope my grandson appreciates it as much as I do. read more

They fixed two of my bracelets free of charge and were such sweet people! Highly highly recommend.

My necklace from an online order arrived w a knot in it. The chain was so delicate I was afraid to attempt fixing it myself. The owner's son helped me and didn't charge! I'm very happy with the service here and would definitely recommend it. read more

The Jewelry ER - I can wear my necklace now! - Jewelry Near Me - Longview, Texas

I moved from Dallas area and needed to find a local jewelry shop/repair. I took my mom's ring to Russell to have it sized at The Jewelry ER. It turns out I was missing 3 prongs out of six! He helped me choose a new setting for this very sentimental and nostalgic piece. I love it! It is stunning. He also helped me add some elements to personalize it for myself. It was ready in a week. Russell is fabulous and extremely talented. Pricing is reasonable and the staff are incredibly helpful! Won't go anywhere else!!! I'm already planning my next piece! Love this shop!!!! read more

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I told the jeweler that this was the most convenient service I've had in a long time. I popped in their store on a time crunch. (No pun intended lol). I have a special watch for my father who is currently battling brain cancer. I wanted to give him the watch before today's treatment. I'm so glad they replaced the watch battery in about 5 minutes while my toddler looked at all their beautiful jewelry. They didn't know how special the watch was or what I was going through, they just helped me. The battery was $12 and it's guaranteed for a year. I'll be back. read more

I love them! My mother in law told me about them awhile back and they completely redid the prongs and placed a sapphire I'd lost back into the ring! It was my grandmothers and is very important to me. Today i unfortunately lost a diamond due to me being so hard on the ring and they didn't charge me much at all to replace the diamond and they are always quick with their work! read more